<p>We are recruiting for a Desktop Support Technician for an Edmonton-based client. This is a 3-month contract that requires a valid driver’s license and access to a vehicle. The Desktop Support Technician provides Tier 1 and Tier 2 technical assistance to staff across Edmonton and Northern region locations. Reporting to the Director of Finance, IT and Infrastructure, this role supports day-to-day IT operations including troubleshooting, user setup, device maintenance, and ensuring a secure and efficient technology environment.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 support for desktops, laptops, printers, mobile devices, and network connectivity</li><li>Resolve help desk tickets via phone, email, and in-person support</li><li>Troubleshoot Microsoft 365 tools including Outlook, Teams, SharePoint and OneDrive</li><li>Support Windows 10 and 11, password resets, MFA setup, and account access through Entra ID and Active Directory</li><li>Configure and maintain user devices, install standard software, and coordinate escalations with internal teams or vendors</li><li>Support onboarding and offboarding including account setup and device preparation</li><li>Maintain asset inventories, equipment logs, and ensure security and patching standards</li><li>Provide user training and clear technical communication to non-technical staff</li><li>Contribute to documentation, user guides, and continuous improvement initiatives</li><li>Assist with IT projects such as software upgrades, device rollouts, and data transitions</li><li>Travel to multiple Edmonton and Northern region sites to provide onsite support</li></ul>
<p>Our client is looking for a detail-oriented <strong>Administrative Assistant </strong>to join their team on a long-term contract basis in Edmonton, Alberta. This role involves supporting organizational functions and ensuring smooth business operations. The ideal candidate is someone who is proactive, efficient, and adaptable to a dynamic, fast-paced environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Prepare, format, and edit letters and documents accurately.</li><li>Manage travel arrangements and itineraries.</li><li>Process expense reports, credit card transactions, and invoices.</li><li>Maintain and organize documents in SharePoint and other systems.</li><li>Provide administrative support, including scheduling and calendar management.</li><li>Handle email correspondence and perform precise data entry.</li><li>Collaborate effectively with team members and adapt to changing priorities.</li></ul>
