<p>We are looking for a dedicated Billing and Collections Specialist to join our team in Waterloo, Ontario. In this role, you will oversee key aspects of accounts receivable, ensuring accurate billing, efficient collections, and seamless data management. This position offers an opportunity to contribute to process improvements while collaborating with cross-functional teams to maintain high standards of financial operations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Review and validate customer contract details and ensure accurate contract data migration into company database, covering both new agreements and renewals.</li><li>Manage contract updates in database, including billing modifications, and draft customer communications as required.</li><li>Process, track, and reconcile daily customer payments and deposits.</li><li>Collaborate with the Accounts Receivable associate to support collection efforts, striving to meet organizational goals while maintaining strong customer relationships.</li><li>Efficiently handle high-volume email correspondence via a shared inbox, ensuring effective prioritization.</li><li>Uphold compliance with internal documentation standards and requirements.</li><li>Perform regular reconciliations to maintain data accuracy between multiple softwares. Partner with Customer Service and Sales Operations teams to address any discrepancies.</li><li>Identify opportunities for process improvement within billing and collections functions and recommend enhancements.</li></ul>
<p><strong>About the Role</strong></p><p>Reporting directly to the CEO, the <strong>Chief Financial Officer (CFO)</strong> will play a pivotal role in shaping strategic financial decisions as part of the executive leadership team. This position offers the unique opportunity to succeed the current CFO transitioning into the Chief Operating Officer role—providing essential mentorship and continuity during your onboarding.</p><p>The successful candidate will oversee the financial health of the organization while driving strategic growth initiatives and operational efficiency. With a hands-on approach, you will serve as an advisor and partner to the CEO, COO, and other key leaders to ensure sustainable, long-term value creation.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as a strategic advisor to the CEO, COO, and other stakeholders.</li><li>Lead all aspects of <strong>finance, accounting, tax, and treasury</strong> functions, including non-financial areas as assigned.</li><li>Foster interdepartmental collaboration, ensuring alignment across sales, operations, IT, and other functions.</li><li>Develop and oversee the <strong>annual budgeting</strong> and forecasting processes.</li><li>Utilize data analytics and KPIs to drive insights and enable agile decision-making.</li><li>Manage cash flow, monitor financial covenants, and ensure <strong>GAAP-compliant financial reporting</strong>.</li><li>Oversee risk management initiatives and enhance financial controls to safeguard assets.</li><li>Partner with the leadership team to evaluate business performance and lead efforts on innovation and cost control.</li><li>Engage and coach a high-performing finance team, ensuring succession planning aligns with future goals.</li><li>Build and maintain relationships with external auditors, investors, and lenders.</li><li>Manage all aspects of <strong>public reporting</strong> to ensure compliance and transparency.</li><li>Oversee IT strategy in collaboration with IT teams to support business data and system integration.</li></ul><p><br></p><p><br></p>
