1 result for It Support Specialist in Calgary, AB
Client Services IT Technician
- Calgary, AB
- onsite
- Permanent
-
70000 - 75000 CAD / Yearly
- <p><strong>THE ROLE:</strong></p><p>We’re helping our Calgary client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, networks, servers, and firewalls. The ideal candidate will provide exceptional first-line technical support, serving as the first point of contact for customers and ensuring systems run smoothly. This role involves both in-person and remote support, with a strong focus on customer service and effective problem resolution.</p><p><em>Key Responsibilities:</em></p><ul><li>Serve as the first point of contact for customers, responding to support tickets and providing technical assistance.</li><li>Troubleshoot and resolve hardware, software, computer system, LAN/WAN, server, firewall, and connectivity issues; escalate complex issues to Tier 3 support when required.</li><li>Install, configure, modify, repair, and maintain computers, software, hardware, and peripherals.</li><li>Perform system maintenance, cleanup, optimization, and diagnostics to ensure reliable day-to-day performance.</li><li>Take direction from the Team Lead and maintain accurate support records.</li><li>Recommend tailored IT solutions based on customers’ unique needs and requirements</li><li>Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing.</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This is your chance to join a thriving and fast-growing organization that values its team members and fosters a collaborative, supportive work environment. You’ll enjoy a competitive salary, comprehensive benefits, work-life balance, and the opportunity to work with modern technologies while making a meaningful impact.</p>
- 2026-08-28T00:00:00Z
