21 results for Technology And It in Burlington, ON

Full Stack Developer

Oakville, ON
onsite
Permanent
70000.00 - 80000.00 CAD / Yearly
This job posting is for a current vacancy with our client. A growing organization in the retail and e-commerce space is seeking a Software Developer to join its collaborative technology team. This is an exciting opportunity for a software developer who is eager to learn, grow, and gain hands-on experience across a full-stack environment supporting both internal business systems and customer-facing platforms. You will work closely with experienced developers and cross-functional stakeholders to enhance and maintain a suite of enterprise and e-commerce applications, contributing to meaningful, real-world projects. In this role, you will… · Develop and maintain web applications using modern JavaScript frameworks such as React and/or Vue.js· Contribute to backend development using Python and C#· Support end-to-end feature development across internal tools and customer-facing platforms· Maintain and enhance intranet and e-commerce platforms· Collaborate on integrations and enhancements across retail and operational systems, including order management, point of sale, and accounting platforms· Build, test, and deploy applications using Docker· Use GitHub for version control, collaboration, and code management· Participate in code reviews and follow best practices to maintain clean, scalable code· Troubleshoot bugs and performance issues across systems· Create and maintain technical and end-user documentation, particularly for complex and lightly documented legacy systems What We’re Looking For… In this role, you will work on projects that involve highly complex and customized systems. We are looking for someone who is curious, motivated, and eager to learn and grow. You thrive in a fast-paced, evolving environment and are excited to gain hands-on experience across a wide range of technologies and systems. You are proactive, detail-oriented, and comfortable working with both technical and non-technical stakeholders. You bring a solutions-first mindset and are interested in building a long-term career while contributing to meaningful projects.
2026-05-13T15:53:45Z

Help Desk/Desktop Support Analyst

Toronto, ON
onsite
Permanent
75000.00 - 85000.00 CAD / Yearly
Robert Half is supporting the search for a Help Desk / Desktop Support Analyst on behalf of a confidential organization. This opportunity is ideal for a technology professional who enjoys providing hands-on technical support, troubleshooting end-user issues, and helping maintain a reliable and efficient IT environment.The Help Desk / Desktop Support Analyst will be responsible for delivering day-to-day technical assistance to employees, resolving hardware and software issues, and supporting workplace technology across the organization. Key Responsibilities<ul><li>Provide first-line and second-line technical support for desktops, laptops, mobile devices, printers, and related hardware</li><li>Respond to and resolve help desk tickets in a timely and professional manner</li><li>Troubleshoot issues related to operating systems, standard business applications, user accounts, and access permissions</li><li>Set up, configure, deploy, and maintain end-user devices and peripherals</li><li>Support onboarding and offboarding activities, including account setup, equipment provisioning, and system access</li><li>Assist with troubleshooting network connectivity, remote access, and VPN-related issues</li><li>Maintain accurate documentation of technical issues, resolutions, inventory, and support procedures</li><li>Escalate complex issues when needed and collaborate with other IT team members to ensure timely resolution</li><li>Contribute to continuous improvement of support processes and user experience</li><li>Provide clear and approachable communication to users with varying levels of technical knowledge</li></ul>
2026-05-14T17:29:03Z

Business Systems Director

Toronto, ON
onsite
Permanent
130000.00 - 180000.00 CAD / Yearly
We’re partnering with a globally recognised, purpose‑driven organisation to hire a Director of Enterprise Applications to lead and scale their ERP, CRM, and Data platforms at a critical point in their growth journey.This is a senior leadership role for someone who is equally comfortable setting strategy with executives and going deep technically with architects, engineers, and vendors. The opportunityThe business has strong, mature leadership in CRM and Data, and is now looking to appoint a senior leader to take full ownership of the ERP landscape, currently the number one technology priority across the organisation.You’ll inherit established teams, with direct accountability for ERP, and oversight across CRM and Data, working closely with peers in enterprise architecture and platform engineering. The environment is fast‑moving, entrepreneurial, and intentionally less process‑heavy than traditional enterprise, ideal for leaders who thrive in scale‑up style complexity. What you’ll be responsible for<ul><li>Owning the strategy, delivery, and evolution of ERP, CRM, and Data platforms across a global organisation</li><li>Providing senior leadership across three domains, with ERP as the primary focus</li><li>Leading and mentoring managers and senior technical contributors across distributed, international teams</li><li>Acting as a trusted technical partner to executives, with the ability to discuss architecture, trade‑offs, risk, and roadmap</li><li>Managing vendor relationships, contracts, and budgets for some of the organisation’s largest technology investments</li><li>Partnering closely with Enterprise Architecture and Platform leaders on system design and long‑term scalability</li><li>Driving multi‑year initiatives including system integrations, platform improvements, and post‑acquisition migrations</li><li>Operating effectively in a business that is still maturing processes, without relying on heavy governance frameworks</li></ul>
2026-05-14T15:08:47Z

Help Desk/Desktop Support Analyst

Toronto, ON
onsite
Contract / Temporary
30.00 - 40.00 CAD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Toronto, Ontario. This Long-term Contract opportunity is suited to someone who enjoys resolving hardware, software, and access issues while delivering a high standard of customer service across desk-side and service desk environments. The successful candidate will support a range of technologies, contribute to reliable day-to-day operations, and help maintain a stable and efficient user computing experience. Responsibilities: • Deliver front-line technical assistance for desktop, laptop, mobile, and peripheral issues received through service desk channels and in-person support requests. • Diagnose and resolve problems involving Microsoft environments, Mac computers, Android devices, and common business applications to minimize user downtime. • Configure, deploy, and maintain end-user hardware, including workstations, monitors, printers, and related accessories across the organization. • Administer user accounts, permissions, and access requests within Active Directory while following established security and support procedures. • Support connectivity and infrastructure-related incidents involving Cisco and Citrix technologies, escalating complex issues when required. • Perform desk-side troubleshooting for operating system, software, and device-related concerns, ensuring timely and thorough resolution. • Record incidents, service requests, resolutions, and follow-up actions accurately within the ticketing system to maintain clear support documentation. • Assist with technology rollouts, workstation refreshes, and other operational IT initiatives that improve the end-user support environment.
2026-05-04T16:48:42Z

Technical Support Specialist

Oakville, ON
onsite
Permanent
50000.00 - 65000.00 CAD / Yearly
This job posting is for a current vacancy with our client. Are you someone who enjoys troubleshooting, helping users, and working hands-on with technology that keeps retail businesses running? This could be a great next step for you. We’re working with a growing organization that supports a custom Point-of-Sale (POS) platform used across multiple retail locations. Key Responsibilities · Manage and prioritize incoming support tickets using a ticketing platform (Freshdesk experience is an asset).· Troubleshoot and resolve POS software and hardware issues in a timely manner.· Maintain clear, accurate documentation of issues, resolutions, and user interactions.· Create and maintain user training materials, including documentation and short instructional videos.· Train end users on POS functionality, workflows, and best practices.· Participate in onsite POS implementations and system rollouts when required.· Provide hands-on support during installations and go-live periods.
2026-05-12T20:58:42Z

VP Finance

Scarborough, ON
onsite
Permanent
180000.00 - 190000.00 CAD / Yearly
We are looking for an experienced, detail-oriented VP of Finance to oversee and manage accounting operations, ensuring the accuracy and integrity of financial records. This role requires a strong understanding of financial reporting, and internal control functions for a fast-growing clean-technology organization. The ideal candidate is hands-on, is looking to come in and hit the ground running via standardizing internal controls, SOP, and excels in dynamic environments with a strong background in manufacturing, inventory management, multi-currency operations, ERP implementation, and full-cycle accounting. Responsibilities: • Define accounting workflows, approval structures, and system controls.• Supervise high-volume AP/AR processes; ensure timely payments and collections.• Implement process improvements for scalability and accuracy.• Lead the full month-end, quarter-end, and year-end closing process.• Prepare, analyze, and present under ASPE and US GAAP-compliant financial statements (P& L, Balance Sheet, Cash Flow).• Manage general ledger accuracy, account reconciliations, and journal entries.• Own corporate cash management, bank reporting, and forecasting.• Drive continuous improvement of accounting policies and internal controls.• Lead annual audits and ensure timely review completion.• Maintain compliance with federal, state, and local regulations.• Oversee tax filings, payroll compliance, and regulatory reporting.• Oversee inventory accounting including WIP tracking, standard costing, BOM accuracy, cycle counts, and COGS reconciliation.• Partner with Operations to analyze production variances, scrap, rework, and throughput efficiencies.• Manage foreign currency transactions, revaluations, intercompany accounts, and multi-entity consolidations.
2026-04-21T19:54:08Z

Experlogix CPQ Developer

Mississauga, ON
onsite
Permanent
120000.00 - 155000.00 CAD / Yearly
We are looking for an Experlogix CPQ Developer to join a growing team in Mississauga, Ontario. In this role, you will build and enhance CPQ solutions that simplify quotation workflows, strengthen pricing accuracy, and support sophisticated product configuration needs. You will partner with business teams, sales, and technology stakeholders to deliver dependable, scalable tools that improve the overall quoting experience. Responsibilities: • Develop, configure, and support Experlogix CPQ solutions that reflect operational and commercial requirements. • Build and refine product configuration rules, pricing structures, approval paths, and workflow automation within the CPQ environment. • Connect Experlogix with enterprise platforms such as Dynamics 365, Salesforce, and related business systems to enable reliable data flow. • Work closely with sales, operations, finance, and other stakeholders to translate business needs into practical technical solutions. • Improve the speed and reliability of quote creation while maintaining accurate product selections and pricing outcomes. • Investigate system defects, performance issues, and configuration problems, and implement effective resolutions. • Contribute to platform upgrades, ongoing enhancements, and routine maintenance to keep the CPQ solution stable and current. • Prepare clear technical documentation, user reference materials, and training content to support long-term system use. • Deliver user assistance and training to encourage adoption and strengthen day-to-day effectiveness with the platform.
2026-05-11T14:13:43Z

Office Manager

Mississauga, ON
onsite
Permanent
80000.00 - 100000.00 CAD / Yearly
Our client is a specialized software company with over 25 years of experience delivering industry-leading solutions to safeguard mission-critical systems. Their expertise spans across sectors such as banking, healthcare, and telecommunications.We are looking for an organized, proactive, and detail-oriented Office Manager to join their growing team in Mississauga.In this key role, you’ll oversee day-to-day operational functions with , and general business operations. You will work closely with leadership, clients, and technical teams to ensure smooth and compliant business operations. Key Responsibilities:<ul><li>Directly oversee and coordinate daily administrative operations to optimize workflows and productivity</li><li>Develop and maintain office systems, including inventory management, technology functionality, and HR practices</li><li>Identify areas for improvement in policies and procedures, creating new guidelines to ensure consistent office practices</li><li>Facilitate communication across teams, creating a collaborative and well-organized workplace.</li><li>Assist in onboarding new employees, arranging training sessions, and organizing team-building events.</li><li>Promote and enforce office policies while fostering a welcoming and inclusive work environment.</li><li>Address operational challenges, including facility-related issues, and liaise with building management when necessary.</li><li>Coordinate with external partners, distributors, and international clients as needed</li></ul>
2026-05-15T07:04:00Z

Program Supervisor

Vaughan, ON
onsite
Permanent
66000.00 - 76000.00 CAD / Yearly
Our client is seeking a Program Supervisor to provide leadership and day-to-day oversight for program operations within a care-focused environment. This role is responsible for supporting staff, ensuring high-quality service delivery, maintaining compliance with policies and procedures, and contributing to a safe, respectful, and person-centered setting.The ideal candidate brings strong leadership skills, sound judgment, and experience supporting teams in human services, healthcare, community services, or a related field.Key Responsibilities<ul><li>Supervise the daily operations of assigned programs and support consistent service delivery</li><li>Provide guidance, coaching, and day-to-day support to frontline staff</li><li>Monitor program activities to help ensure quality, safety, and compliance with internal policies and applicable regulations</li><li>Support staff scheduling, workload coordination, and shift coverage as needed</li><li>Participate in hiring, onboarding, training, performance management, and staff development</li><li>Promote a collaborative, inclusive, and respectful team environment</li><li>Assist with incident review, documentation, reporting, and follow-up</li><li>Support the development and implementation of individualized service plans, where applicable</li><li>Maintain accurate and timely program records, reports, and administrative documentation</li><li>Collaborate with internal teams, external service providers, families, and community partners as appropriate</li><li>Identify opportunities for continuous improvement in program delivery and team processes</li><li>Participate in crisis response, problem-solving, and escalation support when required</li></ul>
2026-05-19T16:43:45Z

Senior Analyst - Loan Portfolio Administration

Toronto, ON
onsite
Contract / Temporary
40.00 - 55.00 CAD / Hourly
We are looking for an experienced Senior Analyst - Loan Portfolio Administration to join our team in Toronto, Ontario on a 6-month Contract basis. Reporting to the Director, the Senior Analyst - Loan Portfolio Administration will play an integral role to support the implementation of a new Commercial Loan Administration System. This role is well suited to a detail-oriented finance specialist who enjoys combining accounting knowledge, process improvement, and business systems work within a commercial lending environment. You will contribute to portfolio administration activities, support workflow design, and help strengthen reporting and testing processes that enable informed business decisions. Responsibilities:• Design and refine operational workflows that support commercial loan portfolio administration and improve day-to-day efficiency.• Partner with stakeholders to support the implementation of a commercial loan administration platform, ensuring business needs are accurately reflected.• Create detailed test plans, execute user acceptance testing activities, and document outcomes to support a successful rollout.• Review and reconcile transaction-level accounting entries generated through testing to confirm accuracy and completeness.• Work with technical teams to define report requirements and help develop meaningful reporting tools for portfolio oversight and decision-making.• Analyze business processes, identify gaps, and recommend practical improvements that strengthen controls and support scalable operations.• Prepare clear procedural documentation, including process maps and table or data mapping references, for ongoing operational use.• Collaborate with finance, investments, and technology teams to resolve issues, validate outputs, and support ongoing portfolio administration needs.
2026-05-08T21:34:05Z

Senior Database Administrator

Mississauga, ON
onsite
Permanent
95000.00 - 115000.00 CAD / Yearly
We are looking for an experienced Senior Database Administrator to support an organization in Mississauga, Ontario. This position is suited to a senior technical specialist who can strengthen database reliability, guide architectural decisions, and improve performance across enterprise environments. The role works closely with delivery teams and business partners to ensure database solutions are scalable, secure, and aligned with operational priorities. Responsibilities:• Establish and oversee database performance and capacity strategies, including standards that support long-term stability and growth.• Partner with project managers, developers, and business analysts to deliver database components for concurrent business and technology initiatives.• Investigate and resolve production database issues, including performance concerns linked to application code and data processing.• Create detailed testing approaches and maintain reusable scripts to validate database changes before release.• Review requested changes, assess downstream impact, and provide informed estimates for effort, timelines, and implementation considerations.• Develop and maintain automation and support scripts using Perl, shell scripting, and PL/SQL for monitoring, maintenance, and operational support.• Design and implement database architecture across development, test, and production environments to ensure consistency and resiliency.• Participate in an after-hours support rotation to address urgent database incidents and maintain service continuity.
2026-04-29T20:38:44Z

Privacy Analyst

Hamilton, ON
onsite
Permanent
65000.00 - 90000.00 CAD / Yearly
We are looking for a Privacy Analyst to strengthen privacy, data governance, and responsible technology practices within our IT environment in Hamilton, Ontario. This position is suited to a hands-on, detail-oriented individual who can turn legislative and policy requirements into practical technical processes while working closely with colleagues across the institution. The role supports privacy compliance, evaluates emerging technologies such as AI, and contributes to broader governance and security initiatives within the Education sector. Responsibilities: • Advance the day-to-day delivery of the institution’s privacy program by helping establish effective procedures, controls, and documentation. • Prepare and maintain records related to personal information processing, and complete privacy impact reviews for new or changing technologies. • Assess third-party services and technology vendors to identify privacy implications and coordinate with IT on associated security considerations. • Monitor adherence to applicable Canadian privacy legislation and support actions that keep practices aligned with regulatory expectations. • Deliver guidance and awareness activities that help staff understand privacy obligations and apply sound information-handling practices. • Evaluate artificial intelligence solutions for academic and operational use, with a focus on ethical implementation, transparency, and data protection. • Work with internal stakeholders to identify privacy, safety, and security risks tied to AI-enabled tools and recommend appropriate safeguards. • Contribute to data governance, information lifecycle planning, and system-related initiatives that improve institutional oversight of data. • Support the response to privacy incidents by documenting findings, assisting with breach management, and helping strengthen preventive controls. • Participate as an active member of the IT team and relevant committees, contributing to operational priorities, technology reviews, and cross-functional projects as needed.
2026-05-13T13:18:52Z

Billing Clerk

Waterloo, ON
onsite
Contract / Temporary
19.08 - 22.09 CAD / Hourly
We are looking for a detail-oriented Billing Clerk to join our team in Waterloo, Ontario. In this long-term contract position, you will play a pivotal role in managing customer billing processes, ensuring accuracy, and streamlining operations within a high-tech engineering environment. This role offers an excellent opportunity to collaborate across departments and contribute to process improvements. Responsibilities: • Manage customer requests related to vendor onboarding, information requests, and portal trading relationships. • Document and refine end-to-end processes to enhance efficiency in portal registrations, collaborating with IT on system and process improvements. • Identify opportunities for automation and implement solutions to optimize billing workflows. • Work closely with internal teams, including Legal, Deal Desk, and Finance, to maintain accurate records for portal customers. • Resolve portal-related escalations in alignment with customer regulations and legal requirements. • Collaborate with Sales and Collections teams to address billing and collections issues, performing account reconciliations to meet month-end and quarter-end targets. • Respond to external inquiries regarding billing processes, internal controls, and policies with professionalism and clarity. • Ensure compliance with invoicing policies to uphold the company’s reputation and brand integrity. • Support acquisition integrations by working with project teams to meet billing-related objectives. • Take on additional tasks as required to fulfill the overall billing mandate effectively.
2026-04-16T15:48:41Z

Associate Lawyer

Toronto, ON
remote
Permanent
110000.00 - 120000.00 CAD / Yearly
Our client, a respected and growing law firm in Toronto, is seeking an Associate Lawyer to join their collaborative team. This position is ideal for a legal professional who is eager to make meaningful contributions to a diverse range of files and deliver high-quality client service in a supportive environment. Key Responsibilities:<ul><li>Manage and advance files in a variety of practice areas, which may include civil litigation, corporate/commercial law, real estate, or estates.</li><li>Conduct legal research, draft correspondence, contracts, pleadings, and other legal documents with accuracy and precision.</li><li>Represent clients at meetings, negotiations, mediations, and in court or tribunal proceedings as required.</li><li>Provide clear, practical legal advice to clients and maintain strong, professional relationships.</li><li>Collaborate and communicate effectively with colleagues, clients, and external parties.</li><li>Stay up to date on legal developments affecting the relevant practice areas and support business development initiatives.</li><li>Uphold the firm’s values of professionalism, integrity, and exceptional client service.</li></ul>
2026-05-19T20:23:45Z

Tax Director

Toronto, ON
onsite
Permanent
160000.00 - 190000.00 CAD / Yearly
We are looking for an experienced Tax Director to join a growing client in Toronto, Ontario. This role will oversee complex tax compliance activities, guide clients through audit matters, and provide strategic tax, retirement, and estate planning insight. The successful candidate will combine strong technical knowledge with a client-focused approach to deliver accurate, timely, and practical solutions. Responsibilities:• Direct the delivery of tax compliance engagements for a portfolio of clients, including oversight of filings and responses related to tax authority reviews and audits.• Examine financial statements and a range of tax returns, including personal, corporate, trust, partnership, foundation, and information filings, while maintaining quality and process control.• Investigate complex tax questions using recognized research platforms and source materials to support client recommendations and internal advisory discussions.• Contribute to enhancements in tax compliance workflows by identifying opportunities to improve efficiency, accuracy, and consistency.• Provide technical guidance on tax matters connected to financial planning, retirement strategies, and estate considerations, and support the development of client-facing materials.• Build and strengthen client relationships by ensuring advice and service delivery align with client objectives, regulatory expectations, and agreed timelines.• Assess financial data, net worth information, tax documents, and investment reporting to identify planning considerations and support informed recommendations.• Lead quarterly reporting activities, including performance-related calculations, coordination of investment manager information, and preparation of tailored client deliverables.• Prepare client analyses and projections using planning tools such as cash flow models, financial independence assessments, and multi-generational wealth scenarios.
2026-04-28T14:18:44Z

Data Security Analyst

Toronto, ON
onsite
Contract / Temporary
60.00 - 70.00 CAD / Hourly
We are looking for a Cybersecurity Analyst to support a machinery manufacturing organization in Scarborough, Ontario. The ideal Cybersecurity Analyst will have experience to protect our clint's computer systems, networks, and data from cyber threats. The ideal candidate will monitor security systems, identify vulnerabilities, respond to incidents, and implement security measures to safeguard sensitive information. This is a 6 month contract, 3 days in office in Scarborough, Ontario. Key Responsibilities Monitor networks and systems for security breaches or suspicious activity Investigate and respond to cybersecurity incidents in a timely manner Conduct vulnerability assessments Analyze security logs and alerts from SIEM tools Implement and maintain security controls, policies, and procedures Perform risk assessments and recommend mitigation strategies Stay up to date with emerging threats, vulnerabilities, and technologies Collaborate with IT teams to ensure secure system configurations Assist with compliance efforts (e.g., ISO 27001, NIST, GDPR, HIPAA) Provide security awareness training to employees Coordinate prevention services (e.g. penetration testing) with security partners
2026-05-08T13:43:43Z

Data Engineer

Toronto, ON
onsite
Permanent
100000.00 - 120000.00 CAD / Yearly
Robert Half is working with a global, consumer‑facing organisation that’s scaling its data platform to better support marketing, sales, and customer analytics. They’ve recently invested heavily in their data stack and are growing their Data Engineering team to meet rising demand from the business.This is an intermediate‑level role where you’ll work closely with marketing stakeholders, BI, and software engineering to deliver trusted, analytics‑ready data. What you’ll be doing<ul><li>Partner directly with Marketing and Sales teams to understand data requirements</li><li>Design and build data models that power dashboards and analysis</li><li>Build and maintain data pipelines end‑to‑end</li><li>Work with cloud data platforms to ensure performance and reliability</li><li>Collaborate closely with BI and software engineering teams</li></ul>Tech environment<ul><li>Cloud data warehouse (AWS‑based, Redshift‑style)</li><li>SQL & Python</li><li>dbt for data modelling</li><li>Fivetran (or similar) for ingestion</li><li>Airflow for orchestration</li><li>BI tooling (Looker‑type stack)</li><li>Strong Salesforce / marketing data footprint</li><li>(Marketing Cloud / CRM / customer data experience is highly relevant)</li></ul>
2026-05-14T15:18:47Z

IT Support Engineer

Etobicoke, ON
onsite
Permanent
75000.00 - 85000.00 CAD / Yearly
This role would require 5-days in office and our client is based in Etobicoke. We are looking for an IT Support Engineer to provide dependable technical assistance to employees in Etobicoke, Ontario. This role is suited to someone who enjoys solving a wide range of desktop and user support issues, delivering responsive service both on-site and remotely, and helping staff stay productive with minimal disruption. The successful candidate will combine strong troubleshooting ability with a detail-oriented, customer-focused approach in a fast-moving environment. Responsibilities:• Deliver front-line technical support to end users through in-person and remote channels, resolving day-to-day IT issues efficiently.• Investigate and fix problems affecting computers, applications, connectivity, and workplace technology using a practical, hands-on approach.• Set up, configure, and roll out laptops and mobile devices to support new and existing employees.• Maintain user productivity by supporting Microsoft 365 applications, including Outlook, Teams, Excel, and Word.• Provide assistance with office printing and local network-connected devices, ensuring reliable operation across the workplace.• Monitor, update, and manage endpoints through tools such as Microsoft Intune and ManageEngine.• Record, prioritize, and close support requests in Jira while keeping accurate documentation of actions taken.• Support employee onboarding and offboarding by preparing equipment, managing access, and coordinating required technical tasks.• Assist with foundational infrastructure support, including connectivity checks, workstation troubleshooting, and Wi-Fi-related issue resolution.• Follow up with users after service delivery to confirm issues have been fully addressed and expectations have been met.
2026-04-30T15:33:46Z

Project Manager

Toronto, ON
remote
Contract / Temporary
63.34 - 73.34 CAD / Hourly
We are looking for an experienced Project Manager to lead large-scale technology initiatives within the financial services sector in Toronto, Ontario. This Long-term Contract position will oversee complex modernization and data security programs, bringing structure to enterprise-wide planning, governance, and execution. The successful candidate will work closely with technology, security, architecture, risk, and business leaders to guide delivery, manage competing priorities, and support informed decision-making across multiple workstreams. Responsibilities: • Direct the full lifecycle delivery of a large modernization program affecting a broad portfolio of applications, ensuring risks tied to end-of-life technologies are addressed through coordinated remediation plans. • Lead discovery activities to assess current environments, business impact, technical dependencies, control considerations, and areas requiring risk mitigation. • Collaborate with architecture, engineering, security, and business stakeholders to shape practical paths forward, including refactoring, migration, retirement, or replacement approaches. • Prepare options analyses, effort and cost estimates, risk evaluations, and executive-ready recommendations to support governance forums and key decisions. • Build and maintain a structured waterfall-based delivery roadmap with defined milestones, dependency management, phased remediation sequencing, and implementation cutover planning. • Oversee several concurrent project streams, ensuring each remains aligned with broader program goals, timelines, quality expectations, and regulatory considerations. • Lead planning and execution for an enterprise data security initiative, including requirements definition, solution assessment, implementation preparation, and organizational rollout. • Monitor project governance through status reporting, steering committee updates, issue escalation, and clear communication of impacts, constraints, and recommended actions. • Coordinate cross-functional working sessions to manage interdependencies, resolve delivery challenges, and balance resource demands across technology and business teams.
2026-04-21T20:13:48Z

Technical Support Analyst

Toronto, ON
onsite
Permanent
68000.00 - 75000.00 CAD / Yearly
This job posting is for a current vacancy with our client. In this role, you will be joining a well-established professional services firm. You will be a part of a large IT team, and help manage the IT infrastructure in their Toronto office. What you will do and how you will make an impact … <ul><li>Provide user support for Office 365 and Windows products.</li></ul> <ul><li>Provide support for Tier 1 - Tier 2 issues. You will diagnose and resolve hardware/software issues for desktops, laptops, printers, and peripherals.</li></ul> <ul><li>Troubleshoot and document issues related to Windows, Office 365, company-specific applications, and network connectivity.</li></ul> <ul><li>Track equipment assignments and maintain accurate records in inventory systems.</li></ul> <ul><li>Set up and support PCs, monitors, printers, VOIP phones, and other shared equipment.</li></ul> <ul><li>Document processes and issues and manage their inventory.</li></ul> <ul><li>Onboard and offboard users and manage user accounts and access.</li></ul> Why we are excited about you … <ul><li>You are an excellent communicator and have experience working with non-technical users.</li></ul> <ul><li>You are proactive and curious, and are eager to learn.</li></ul> <ul><li>You are an IT generalist and enjoy having a variety of work and responsibilities.</li></ul>
2026-04-20T17:23:44Z

IT Service Delivery Manager

Toronto, ON
onsite
Permanent
100000.00 - 120000.00 CAD / Yearly
This job posting is for a current vacancy with our client. We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment. A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards. This is an excellent opportunity for a hands-on leader who thrives in fast-paced, high-performance environments and is passionate about delivering exceptional service. In this role, you will lead a Service Desk team, overseeing daily operations while driving performance, engagement, and service excellence. Strong people management experience is essential, as you will be responsible for coaching, mentoring, performance management, and building a high-performing, client-focused team. In this role, you will: <ul><li>Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</li><li>Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</li><li>Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</li><li>Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</li><li>Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</li><li>Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</li><li>Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</li></ul>
2026-05-16T00:13:44Z