<p>Are you a recent graduate looking to kickstart your career in a dynamic and rewarding environment? If so, we have the ideal opportunity for you! We are seeking motivated and detail-oriented individuals to join our team as a <strong>Customer Support Specialist</strong>. This role is perfect for new grads who are eager to develop their skills, contribute to company success, and grow in a collaborative and professional setting. If you're ready to take the first step in building your career, we encourage you to apply.</p><p><strong>Job Responsibilities:</strong></p><p>As a <strong>Customer Support Specialist</strong>, you will:</p><ul><li>Serve as the first point of contact for customers, </li><li>Handle incoming customer and colleague requests via multiple communication channels, including email and telephone.</li><li>Resolve customer questions and confirm order details promptly and accurately.</li><li>Process orders and manage quotas effectively.</li><li>Provide support to the Sales Team, ensuring smooth operations.</li><li>Accurately maintain customer records and information.</li><li>Collaborate with other departments to share relevant information and enhance productivity.</li><li>Manage confidential data and information with integrity.</li><li>Participate in project-based activities aimed at improving department processes and strategies.</li><li>Meet daily KPI targets to ensure goals are achieved.</li><li>Assist with additional responsibilities as needed.</li></ul><p><br></p>
<p><strong>Office Assistant (with Growth Opportunity into Customer Service)</strong></p><p>Are you looking to start your career in a supportive and dynamic office environment, with a clear path to growth? We are seeking a detail-oriented and motivated <strong>Office Assistant</strong> to join our team. This role begins with providing clerical and administrative support to ensure smooth day-to-day operations, and will transition into a <strong>Customer Service Representative</strong> role as you gain experience and training.</p><p><strong>What You’ll Do</strong></p><p><strong>As an Office Assistant, you will:</strong></p><ul><li>Provide general clerical support including filing, scanning, and data entry.</li><li>Assist with order processing and documentation.</li><li>Support office staff with administrative tasks and special projects.</li><li>Answer and direct phone calls and emails as needed.</li></ul><p><strong>As you transition into Customer Service, you will:</strong></p><ul><li>Interact directly with customers to process orders, answer inquiries, and resolve concerns.</li><li>Enter orders and issue acknowledgements in a timely manner.</li><li>Provide pricing, delivery, and shipping information.</li><li>Communicate changes and updates to customers.</li><li>Assist with export documentation and international shipping requirements.</li><li>Maintain accurate customer records and open new accounts.</li><li>Collaborate with the Scheduler, Sales Manager, and Supply Chain team to ensure customer satisfaction.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. This Contract-to-permanent position offers an exciting opportunity to support our claims department and provide exceptional service to our members. If you thrive in a fast-paced environment and enjoy multitasking, this role could be the perfect fit for you.<br><br>Responsibilities:<br>• Prepare a variety of claims-related documents, including letters to members, third-party reports, and consent forms for police report requests.<br>• Process financial transactions on claims files, such as payments for appraisal fees, glass claims, and police report fees.<br>• Assist the Total Loss team by preparing and sending Proof of Loss documents to facilitate claim resolution.<br>• Request official reports, including police and fire incident reports, to support claims investigations.<br>• Coordinate and dispatch property damage claim files to legal representatives when required.<br>• Organize, sort, and distribute incoming correspondence to ensure timely processing.<br>• Make outbound calls to members to collect First Notice of Loss details for new claims submitted after hours or online.<br>• Handle inbound calls as needed, ensuring callers are directed efficiently to the appropriate department or resource.
<p>We are looking for a Bilingual Customer Service Associate to join our clients team in Markham, Ontario. This long-term contract position involves working in a hybrid capacity, with the flexibility to attend the office at least twice a week. You will play a key role in supporting clients by providing top-notch customer service and managing inquiries related to lease or financing accounts.</p><p><br></p><p>Responsibilities:</p><p>• Respond to client inquiries via phone, providing accurate information about lease or financing accounts and resolving any account-related issues.</p><p>• Ensure all client personal details and insurance forms are accurately updated and securely maintained.</p><p>• Handle a high volume of inbound and outbound calls efficiently while maintaining professionalism.</p><p>• Collaborate with vendors, clients, and insurance agencies to address and resolve escalated issues.</p><p>• Build strong relationships with customers by going above and beyond to meet their needs.</p><p>• Maintain detailed and organized records of all client interactions in the call centre database.</p><p>• Use predefined communication guidelines to address a variety of customer concerns effectively.</p><p>• Analyze customer needs, clarify issues, and deliver tailored solutions or alternatives.</p><p>• Achieve qualitative and quantitative performance goals as part of a dynamic team.</p>
We are looking for a detail-oriented and results-driven Collections Specialist to join our team on a contract basis in Guelph, Ontario. In this role, you will play a crucial part in managing accounts receivable, monitoring outstanding debts, and ensuring timely payments. This position offers an opportunity to work in a dynamic environment, collaborating with internal teams and external clients to resolve financial discrepancies and maintain accurate records.<br><br>Responsibilities:<br>• Record and apply payments to customer accounts with precision and accuracy.<br>• Perform data entry tasks with a high level of attention to detail, handling a significant volume of transactions.<br>• Conduct bank and account reconciliations to ensure financial accuracy.<br>• Track customer prepayments and deposits, coordinating with other departments to update order statuses.<br>• Monitor and manage accounts, identifying overdue payments for both consumer and business accounts.<br>• Execute collection activities, following up on past-due accounts to ensure timely resolution.<br>• Investigate and resolve payment discrepancies, maintaining accurate and up-to-date records of accounts receivable.<br>• Collaborate with sales and customer service teams to address and resolve billing issues.<br>• Prepare aging reports and contribute to month-end closing processes.<br>• Communicate effectively with internal and external stakeholders to address accounting-related inquiries and concerns.
<p><strong>About the Role</strong></p><p>Reporting directly to the CEO, the <strong>Chief Financial Officer (CFO)</strong> will play a pivotal role in shaping strategic financial decisions as part of the executive leadership team. This position offers the unique opportunity to succeed the current CFO transitioning into the Chief Operating Officer role—providing essential mentorship and continuity during your onboarding.</p><p>The successful candidate will oversee the financial health of the organization while driving strategic growth initiatives and operational efficiency. With a hands-on approach, you will serve as an advisor and partner to the CEO, COO, and other key leaders to ensure sustainable, long-term value creation.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as a strategic advisor to the CEO, COO, and other stakeholders.</li><li>Lead all aspects of <strong>finance, accounting, tax, and treasury</strong> functions, including non-financial areas as assigned.</li><li>Foster interdepartmental collaboration, ensuring alignment across sales, operations, IT, and other functions.</li><li>Develop and oversee the <strong>annual budgeting</strong> and forecasting processes.</li><li>Utilize data analytics and KPIs to drive insights and enable agile decision-making.</li><li>Manage cash flow, monitor financial covenants, and ensure <strong>GAAP-compliant financial reporting</strong>.</li><li>Oversee risk management initiatives and enhance financial controls to safeguard assets.</li><li>Partner with the leadership team to evaluate business performance and lead efforts on innovation and cost control.</li><li>Engage and coach a high-performing finance team, ensuring succession planning aligns with future goals.</li><li>Build and maintain relationships with external auditors, investors, and lenders.</li><li>Manage all aspects of <strong>public reporting</strong> to ensure compliance and transparency.</li><li>Oversee IT strategy in collaboration with IT teams to support business data and system integration.</li></ul><p><br></p><p><br></p>
We are looking for a Bilingual French Collections Specialist to join our team in North York, Ontario. In this Contract-to-Permanent position, you will play a key role in managing collections processes to ensure accurate billing and timely recovery of outstanding funds. This role offers an excellent opportunity to leverage your bilingual communication skills in a dynamic manufacturing environment.<br><br>Responsibilities:<br>• Conduct both inbound and outbound collections calls to recover overdue payments.<br>• Manage billing and reporting tasks, ensuring all activities are completed within established deadlines.<br>• Address vendor inquiries promptly and provide accurate information.<br>• Maintain and update customer files regularly to ensure all data remains accurate and current.<br>• Follow up on past-due accounts and document all interactions and outcomes in the system.<br>• Accurately record customer payments and ensure they are properly reflected in relevant reports.
