<p><strong>THE ROLE:</strong></p><p>Robert Half is seeking a hands-on IT Specialist who thrives in both field and office environments. This role is located in Grande Prairie, AB., and travel is required. In this operational role, you’ll be the primary technical contact for multiple northern sites, supporting end users, infrastructure, and IT projects that keep field operations running efficiently and securely.</p><p><em>Key Responsibilities:</em></p><ul><li>Deliver in-person and remote technical support for desktops, mobile devices, and end users</li><li>Configure laptops, handheld devices, and related equipment—including onboarding and offboarding tasks</li><li>Manage user accounts and devices across Active Directory, Azure/Entra, Intune, and Office 365</li><li>Resolve network, VPN, and general infrastructure issues</li><li>Partner with internal teams and external vendors to support site upgrades and IT initiatives</li><li>Take on a variety of IT tasks and contribute to ongoing operational and project-based work</li></ul><p><strong>WHY THIS ROLE:</strong></p><p>This is an excellent opportunity for someone who enjoys variety, problem-solving, and being the “go-to” IT resource in an active field environment. You’ll have the chance to work independently, influence site-level technology, and support critical operational functions.</p><p>This role offers a competitive compensation package, including comprehensive health benefits, employer-matched retirement savings, paid time off, wellness resources, and performance incentives. If you’re looking for a role where you can own your work, stay busy, and make a real impact on day-to-day operations—apply now.</p>
We are looking for a skilled Technical Support Analyst to join our team in Toronto, Ontario. In this role, you will provide comprehensive technical assistance to ensure seamless operation of IT systems and applications. This position offers an opportunity to work with cutting-edge technologies and collaborate with a dynamic team to deliver exceptional support services.<br><br>Responsibilities:<br>• Provide technical support for Microsoft Server environments, including Server 2008/2012, Exchange 2010, and SQL Server.<br>• Manage and maintain cloud technologies such as Microsoft Azure, cloud-based storage solutions, virtual machines, and identity/access management tools.<br>• Assist in the migration, administration, and ongoing support of Microsoft 365 services, including Exchange Online, OneDrive, and other cloud platform tools.<br>• Perform patch management and ensure proper updates to systems using relevant software.<br>• Troubleshoot network-related issues, including VPN configuration, switches, routers, and firewalls.<br>• Monitor IT systems to identify potential issues and implement proactive solutions using network monitoring and alerting tools.<br>• Provide support for Active Directory and Exchange, ensuring optimal functionality and user access.<br>• Collaborate with team members to develop and implement effective IT solutions and strategies.<br>• Deliver deskside and remote technical support for hardware, software, and desktop applications.<br>• Document technical incidents and resolutions using ticketing systems to ensure effective tracking and follow-up.
<p>A well-established professional services organization is seeking a proactive, hands-on It Support Specilist- IT Manager to oversee its technology environment, partner with third-party providers, and ensure systems remain secure, stable, and aligned with evolving business needs.</p><p><br></p><p>This role blends day-to-day operational support with longer-term strategic planning, and is ideal for someone who thrives in a fast-paced, deadline-driven environment.</p><p>Compensation is competitive and commensurate with experience, with a comprehensive benefits package including health coverage and retirement savings support.</p><p><br></p><p>Key Responsibilities</p><ul><li>Oversee the organization’s IT environment across multiple locations, supporting both onsite and remote users while ensuring secure and reliable operations</li><li>Manage the IT ticketing function, monitoring service levels, identifying trends, and coordinating escalations to maintain high-quality support</li><li>Lead onboarding and offboarding processes, including device provisioning, access management, and system configuration</li><li>Coordinate vendor relationships, including service agreements, renewals, and software licensing compliance</li><li>Act as the primary liaison with external IT partners, including Managed Service Providers and other vendors</li><li>Support and maintain core infrastructure, including networks, meeting room technology, and secure document workflows</li><li>Lead the implementation of new systems, upgrades, and integrations from planning through adoption</li><li>Oversee IT asset management, including inventory tracking, lifecycle planning, and procurement</li><li>Develop and maintain IT documentation, policies, and internal knowledge resources</li><li>Deliver user training and ongoing support to promote effective and secure use of technology</li></ul>
