<p>Nous recherchons un réceptionniste pour le siège social moderne et accueillant de notre client situé sur la Rive-Sud de Montréal. Il s’agit d’un rôle à temps partiel, parfait pour une personne professionnelle, chaleureuse et à l’aise dans un environnement dynamique.</p><p><br></p><p><strong><u>Description des tâches:</u></strong></p><p>Coordination du courrier, collecter les items provenant des entreprises sur place et les déposer à la salle du courrier;</p><p>Expédition de colis;</p><p>Service de café, gérer la machine à café et préparer les commandes internes;</p><p>Soutien au bâtiment;</p><p>Surveiller et signaler toute problématique liée aux installations;</p><p>Agir comme personne-ressource pour les urgences et assurer la liaison avec l'entreprise..</p>
We are looking for a highly motivated and detail-oriented Bilingual Customer Service Representative to join our team in Markham, Ontario. In this role, you will provide exceptional support to customers and sales representatives by managing inquiries, processing orders, and ensuring customer satisfaction. This is a long-term contract position that offers the opportunity to work in a hybrid environment, combining in-office and remote work.<br><br>Responsibilities:<br>• Deliver excellent customer service by maintaining a positive, empathetic, and detail-oriented attitude in all interactions.<br>• Manage customer accounts and orders, ensuring accuracy in processing requests, tracking issues, and resolving queries promptly.<br>• Handle and monitor email communication, ensuring customer orders and inquiries are addressed efficiently.<br>• Support new customers and assist them with navigating the online ordering portal.<br>• Document and resolve customer, sales, and patient interactions, escalating issues to the appropriate department when necessary.<br>• Monitor daily sales orders and transactions to ensure they are completed accurately and on time.<br>• Identify opportunities to upsell or cross-sell products and services during customer engagements.<br>• Propose and implement process improvement initiatives to enhance customer service operations.<br>• Collaborate effectively with cross-functional teams to achieve shared goals and ensure task completion.<br>• Adhere to established customer service standards, policies, and procedures while actively contributing to team objectives.
