5 results for Senior Customer Service Specialist jobs

Customer Service Representative

Markham, Ontario
onsite
Contract / Temporary to Hire
20 - 21 CAD / Hourly
We are looking for a Customer Service Representative to join our team in Markham, Ontario on a contract basis with the potential for a permanent position. In this role, you will deliver responsive support to customers by phone and email while ensuring information is recorded accurately and service requests are handled efficiently. This opportunity is ideal for someone with at least 2 years of experience in customer service who is comfortable in a fast-paced call centre environment and enjoys balancing communication, coordination, and administrative tasks. Responsibilities: • Respond to incoming customer calls with professionalism, providing clear information and effective support for a variety of service-related inquiries. • Manage both inbound and outbound communication to follow up on requests, confirm details, and maintain a high standard of customer care. • Enter customer, order, and service information accurately into internal records and systems to support timely processing. • Handle email correspondence promptly, ensuring inquiries are addressed clearly and escalated when needed. • Process order entries with attention to detail, verifying information before submission to reduce errors and delays. • Coordinate and book appointments based on customer needs, availability, and service requirements. • Maintain organized documentation of customer interactions, updates, and outcomes to support continuity of service. • Use Microsoft Word and Microsoft Excel to prepare, update, and track customer-related information and administrative reports.
2026-09-28T00:00:00Z

Bilingual Customer Service Associate

Markham, Ontario
onsite
Temporary
26.125 - 30.25 CAD / Hourly
We are looking for a Bilingual Customer Service Associate to support customers in the automotive sector from our Ontario office. This Long-term Contract opportunity is ideal for someone who brings a detail-oriented, achievement-oriented approach to service, thrives in a fast-paced setting, and can balance customer conversations with detailed administrative work. The role follows a hybrid schedule with a minimum of two in-office days each week and requires strong follow-through, sound judgement, and a commitment to delivering accurate account support. Responsibilities: • Respond to incoming customer inquiries regarding lease and financing accounts, providing clear information and practical support. • Place outbound calls as needed to follow up on account matters, documentation, and service-related questions. • Review and update customer records to ensure personal details and insurance information remain complete and current. • Handle a high volume of calls and paperwork efficiently while maintaining accuracy and consistency. • Work with vendors, clients, and insurance partners to investigate issues and help bring matters to resolution. • Record customer interactions thoroughly in the call centre system so account activity is documented clearly. • Use established communication guidelines to address a range of customer topics consistently and effectively. • Assess customer concerns, confirm relevant details, research account issues, and present appropriate solutions or alternatives. • Contribute to individual and team service goals by maintaining quality standards and timely follow-up.
2026-09-23T00:00:00Z

Senior Privacy Specialist

Toronto, Ontario
onsite
Temporary
31.6635 - 36.663 CAD / Hourly
We are looking for an experienced Senior Privacy Specialist to join a consultancy team on a long-term contract basis. This role focuses on strengthening privacy operations, supporting compliance activities, and helping the organization respond effectively to privacy-related matters in a regulated environment. The successful candidate will work closely with internal stakeholders to improve program maturity, manage privacy inquiries, and contribute to ongoing readiness for changing regulatory expectations. Contract till March 2028.Work location: downtown Toronto, ON. Responsibilities:• Advance the effectiveness of the privacy program by contributing to its ongoing development, maintenance, and continuous improvement.• Work with business unit privacy representatives to coordinate deliverables and help ensure privacy obligations are completed on time.• Draft, refine, and support the rollout of privacy policies, procedures, controls, and related documentation.• Assist with privacy risk mitigation efforts by monitoring action plans and following up on remediation progress.• Prepare summaries, reports, and presentation materials for governance discussions and compliance-related meetings.• Oversee the intake and triage of privacy incidents, impact assessments, consultations, access-related matters, and complaints, ensuring timely follow-up.• Conduct initial analysis and gather relevant information to support privacy reviews, investigations, and stakeholder consultations.• Respond to questions and requests received through the Privacy Office communication channels in a thorough and timely manner.• Track privacy developments, emerging risks, and regulatory changes, and support internal teams in assessing their business impact.• Maintain accurate privacy records, update information in governance and risk platforms, and produce dashboards and reporting metrics for ongoing oversight.
2026-09-28T00:00:00Z

Senior Service Designer

Burlington, Ontario
remote
Temporary
75 - 85 CAD / Hourly
We are looking for a Senior Service Designer to join a Long-term Contract opportunity based in Burlington, Ontario. In this role, you will shape connected experiences across products, platforms, and customer touchpoints by bringing a holistic view to complex design challenges. You will work across a range of initiatives, partnering with cross-functional teams to improve how users discover, adopt, and continue engaging with digital solutions. This position is ideal for someone who combines strategic service design expertise with strong facilitation skills and a clear understanding of how experience improvements support business growth. Responsibilities:<ul><li>Drive service design initiatives across multiple digital experiences, translating complex challenges into structured journeys, blueprints, and practical recommendations for delivery teams.</li><li>Influence project direction early by helping define briefs, clarifying problem statements, and guiding senior stakeholders toward effective design decisions.</li><li>Identify opportunities where improved service experiences can strengthen customer acquisition, product adoption, and long-term engagement.</li><li>Incorporate AI tools into day-to-day design work to speed up research synthesis, uncover patterns, and highlight high-value opportunities while applying sound human judgement.</li><li>Facilitate workshops, collaborative sessions, and design sprints that help stakeholders align on priorities and move toward clear next steps.</li><li>Produce strong supporting evidence for each engagement by documenting outcomes, insights, and examples that demonstrate the value of design partnership.</li><li>Strengthen team capability by sharing methods, encouraging connected thinking, and contributing to higher standards across product and digital design practices.</li><li>Work across short- and long-range initiatives, leaving behind scalable frameworks, clear documentation, and service improvements that continue beyond the engagement.</li></ul>
2026-09-28T00:00:00Z

Senior IT Manager

Milton, Ontario
onsite
Permanent
160000 - 180000 CAD / Yearly
Job Title: Senior IT ManagerLocation: Milton, OntarioJob Type: Full-time, Permanent Job Summary: Robert Half Canada is seeking a strategic and collaborative Senior IT Manager on behalf of our client. This role is responsible for leading technology operations, overseeing IT initiatives, supporting business systems, and helping ensure reliable, secure, and efficient technology services across the organization.The ideal candidate brings strong leadership skills, technical knowledge, and the ability to partner effectively with cross-functional stakeholders to align IT priorities with business needs. Key Responsibilities:<ul><li>Lead day-to-day IT operations, including infrastructure, systems, applications, and user support</li><li>Manage and develop IT team members through coaching, performance support, and resource planning</li><li>Oversee the planning, execution, and delivery of IT projects and strategic initiatives</li><li>Help maintain system availability, performance, security, and business continuity measures</li><li>Collaborate with internal stakeholders to identify technology needs and recommend scalable solutions</li><li>Support IT governance, policies, procedures, and internal controls</li><li>Monitor vendor relationships, service levels, contracts, and external technology partners</li><li>Assist with budgeting, forecasting, and cost management for the IT function</li><li>Promote process improvement, standardization, and operational efficiency across IT services</li><li>Support cybersecurity practices, risk management, data protection, and compliance requirements</li><li>Evaluate existing systems and recommend upgrades, enhancements, or replacements as needed</li><li>Prepare reports, updates, and presentations for leadership on IT performance and initiatives</li></ul>
2026-09-25T00:00:00Z