6 results for Senior Customer Service Specialist jobs

Customer Service Representative

Thornhill, ON
remote
Contract to Hire
17.1 - 19.8 CAD / Hourly
We are looking for a Customer Service Representative to join a busy service-focused team in Ontario on a contract basis with the potential for a permanent opportunity. This opportunity is ideal for someone who enjoys supporting customers, managing documentation, and staying organized while handling a high volume of work. The role will help address a significant claims-related backlog and requires strong communication, sound judgement, and a detail-oriented approach to service. Responsibilities: • Create and prepare claim-related documents, including member correspondence, consent forms, and supporting letters required for file activity. • Handle payment processing for claim expenses such as appraisal charges, glass invoices, and report-related fees with accuracy and attention to detail. • Assist the Total Loss team by assembling and issuing proof of loss documentation to support timely settlements. • Obtain external records, including police and fire reports, to help move investigations and claim reviews forward. • Send property damage claim files to legal representatives when requested, ensuring documentation is complete and properly organized. • Receive, sort, and distribute incoming mail and correspondence to the appropriate files or team members. • Place outbound calls to members to gather first notice of loss details for claims submitted after hours or through online channels. • Respond to inbound calls as needed and direct customers efficiently to the correct department based on their needs.
2026-07-10T00:00:00Z

Senior Client Services IT Technician

Calgary, AB
onsite
Permanent
70000 - 80000 CAD / Yearly
THE ROLE: We are seeking a Senior Client Services IT Technician to deliver exceptional technical support across client environments. This hands-on role focuses on troubleshooting complex issues, maintaining systems, and ensuring seamless IT operations while providing a high level of customer service.Key responsibilities include:<ul><li>Acting as the primary point of contact for user support (in-person, phone, and remote)</li><li>Diagnosing and resolving hardware, software, and network issues</li><li>Performing system maintenance, installations, and optimizations</li><li>Troubleshooting LAN/WAN connectivity and third-party systems</li><li>Following up with users to ensure successful issue resolution and satisfaction</li><li>Recommending tailored IT solutions based on client needs</li><li>Maintaining accurate ticketing and supporting billing documentation</li></ul>WHY THIS ROLE?This is an exciting opportunity to join a growing, fast-paced organization where your technical expertise and customer service skills will make a real impact. You’ll work with a variety of clients and technologies, gaining diverse and hands-on experience in a supportive, collaborative environment. The role offers a competitive salary and comprehensive benefits package, along with a strong focus on work-life balance and professional growth. If you’re looking to advance your IT career while working on meaningful challenges, apply now.
2026-06-12T00:00:00Z

Senior Client Services IT Technician

Edmonton, AB
onsite
Permanent
70000 - 80000 CAD / Yearly
THE ROLE: We’re helping our Edmonton client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks. The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board. Working both in person and remotely, you'll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.Key Responsibilities:<ul><li>Acting as the primary point of contact for technical support requests (in person, phone, and remote)</li><li>Diagnosing and resolving hardware, software, and network-related issues</li><li>Performing system maintenance, installations, and optimizations</li><li>Troubleshooting LAN/WAN connectivity and third-party systems</li><li>Following up with users to ensure resolution and a positive support experience</li><li>Providing consultative recommendations on IT solutions aligned to client needs</li><li>Maintaining accurate ticketing and supporting billing documentation</li></ul>WHY THIS ROLE?This is your chance to be part of a thriving and fast-growing organization that values its team members and fosters a dynamic work environment. Beyond a competitive salary and comprehensive benefits, you’ll enjoy a collaborative environment that supports a strong work-life balance. Joining this team means you’ll have the opportunity to work with cutting-edge technologies, work in partnership within a supportive and motivated group, and make a real impact in a business that’s expanding rapidly. If you’re ready to showcase your technical skills while growing your career, this is the role for you!
2026-06-12T00:00:00Z

Senior Service Designer

Burlington, ON
remote
Contract / Temporary
60 - 70 CAD / Hourly
Robert Half is recruiting for a client in the tech industry who is looking for a Sr. Service Designer. This is a 3 month remote contract opportunity, candidates must be local to the Greater Toronto Area to attend occasional in-person meetings and events. The Sr. Service Designer is ideal for someone who excels at connecting experiences across products, platforms, and customer touchpoints, bringing a holistic perspective to complex challenges. As an individual contributor, you'll partner with cross-functional teams to design seamless end-to-end experiences that improve how customers discover, engage with, and realize value from our products and services. You'll help shape strategic initiatives, facilitate alignment across stakeholders, and deliver service design solutions that create measurable business and customer outcomes. What You'll Be Doing<ul><li>Lead end-to-end service design initiatives, translating complex business and customer needs into connected, user-centred experiences.</li><li>Map customer journeys, develop service blueprints, and identify opportunities to improve experiences across multiple products, channels, and touchpoints.</li><li>Collaborate with product, design, engineering, and business leaders to define problems, shape strategic direction, and influence decisions early in the design process.</li><li>Facilitate workshops, design sprints, and collaborative working sessions that align stakeholders and accelerate decision-making.</li><li>Apply systems thinking to uncover opportunities that improve customer acquisition, adoption, engagement, and long-term retention.</li><li>Leverage AI-enabled tools and emerging technologies to enhance research synthesis, identify patterns, generate insights, and support service design activities.</li><li>Produce clear artifacts, recommendations, and case studies that demonstrate the value and impact of service design across the organization.</li><li>Contribute to the evolution of design practices by sharing knowledge, encouraging connected thinking, and promoting a customer-first approach across teams.</li></ul>
2026-06-30T00:00:00Z

Senior Compensation Analyst

Calgary, AB
onsite
Contract / Temporary
0 - 0 CAD / Yearly
Our client, a respected and established organization in Calgary, is seeking a Senior Compensation Analyst for an exciting 18-month contract opportunity. This role offers the chance to make a meaningful impact on workforce planning, compensation strategy, and organizational decision-making. As a key member of the team, you will work closely with Finance, HR, and business leaders to deliver insights that support strategic workforce initiatives and effective labor cost management. Key Responsibilities:<ul><li>Collaborate with Finance and Human Resources teams on workforce planning, budgeting, and compensation forecasting activities</li><li>Support labor cost management initiatives by providing analysis and recommendations aligned with organizational objectives</li><li>Lead monthly compensation and workforce reporting, including variance analysis and trend identification</li><li>Develop meaningful insights and present findings to support informed business decisions</li><li>Ensure compliance with legislative requirements and reporting obligations</li><li>Monitor and support adherence to collective bargaining agreements and related compensation practices</li><li>Identify opportunities for process improvements and enhanced reporting capabilities</li></ul>ABOUT YOU:You are a strategic and proactive professional who thrives in a collaborative environment. Beyond analyzing numbers, you understand the business implications behind the data and can communicate insights effectively to a variety of stakeholders. You bring a consultative mindset and enjoy building strong relationships across departments. Comfortable working independently, you take ownership of your work, anticipate challenges, and develop practical solutions. You are adaptable, detail-oriented, and motivated by opportunities to improve processes and support organizational success through informed workforce and compensation decisions. WHAT'S ON OFFER? This opportunity offers the chance to join a respected organization and contribute to meaningful workforce and compensation initiatives during a transformative period. In return for your expertise, you will receive a competitive wage commensurate with experience, exposure to senior stakeholders, and the opportunity to work on high-impact projects that influence organizational strategy. This role provides a collaborative work environment, valuable professional experience, and the opportunity to further develop your expertise in workforce planning, compensation analysis, and business partnership. This position is ideal for a data-driven professional who enjoys partnering with stakeholders, influencing decisions, and transforming complex information into actionable recommendations. If you have the experience required and are interested in being considered for this opportunity, please apply now!
2026-07-10T00:00:00Z

Member Services Representative – Benefits

North York, ON
onsite
Permanent
60000 - 70000 CAD / Yearly
Robert Half Canada is hiring a Member Services Representative for a valued client in the benefits and pension administration sector. This is an excellent opportunity for a service-driven professional who enjoys helping people, solving complex benefit-related questions, and making a meaningful impact through accurate, compassionate member support. If you bring experience in benefits, disability, leave administration, or pension-related services, this role offers the chance to grow your expertise in a collaborative and member-focused environment. What You’ll Do<ul><li>Serve as a key point of contact for members with questions related to benefit and pension plans.</li><li>Administer benefit updates such as enrollments, reinstatements, terminations, dependent changes, beneficiary updates, and supporting documentation.</li><li>Support disability, leave, and self-pay administration, including tracking, communication, documentation, and funding calculations.</li><li>Work closely with external providers, claims administrators, and internal stakeholders to help resolve member issues efficiently and professionally.</li><li>Maintain accurate records, process forms, and ensure documentation is complete and compliant.</li><li>Assist members with online portal access and basic technical support.</li><li>Contribute to special projects, wellness events, and other member service initiatives as needed.</li></ul>
2026-06-18T00:00:00Z