4 results for Senior Customer Service Specialist jobs

Senior IT Support Specialist

North York, ON
onsite
Permanent
70000 - 80000 CAD / Yearly
This job posting is for a current vacancy with our client. Our client, a well-established and growing organization within the financial services sector, is seeking a Senior IT Support Specialist (Bilingual) to join their Toronto-based IT team. This is an exciting opportunity for an experienced IT support professional who enjoys solving complex technical issues, mentoring junior team members, and serving as a trusted technology partner to employees and business stakeholders. This individual will act as a key escalation resource, providing high-touch support while helping to drive operational excellence across the IT support function. This role is highly visible within the organization and will support employees at all levels, including senior leadership and executives. The ideal candidate is customer-focused, collaborative, and takes pride in delivering exceptional service. What you will do and how you will make an impact … <ul><li>Act as the primary escalation point for complex technical issues raised by the Helpdesk team.</li><li>Troubleshoot and resolve hardware, software, network, and connectivity issues in a timely manner.</li><li>Provide support for Windows environments, Microsoft 365 applications, Exchange, MFA solutions, remote access tools, printers, scanners, VOIP phones, conferencing systems, and other end-user technologies.</li><li>Install, configure, and maintain desktops, laptops, peripherals, and software applications.</li><li>Take ownership of incidents and service requests from initial intake through resolution, ensuring accurate and detailed ticket documentation.</li><li>Mentor and support junior IT team members, serving as an informal leader and go-to technical resource.</li><li>Coordinate onboarding activities, including workstation setup, equipment deployment, and IT orientation for new employees.</li><li>Provide support to both internal employees and external business users through phone, email, in-person, and remote support channels.</li><li>Assist with cloud-based applications, secure messaging platforms, advisor portals, and authentication technologies.</li><li>Collaborate closely with infrastructure, security, and operations teams to troubleshoot and resolve issues.</li><li>Occasionally travel to support other Canadian office locations as required.</li></ul> Why we are excited about you … <ul><li>You are an excellent communicator and have experience working with non-technical users.</li><li>You are proactive and curious, and are eager to learn.</li><li>You are an IT generalist and enjoy having a variety of work and responsibilities.</li><li>You are exceptionally organized and diligent with ticket documentation.</li></ul>
2026-07-24T00:00:00Z

Senior Client Services IT Technician

Edmonton, AB
onsite
Permanent
70000 - 80000 CAD / Yearly
THE ROLE: We’re helping our Edmonton client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks. The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board. Working both in person and remotely, you'll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.Key Responsibilities:<ul><li>Acting as the primary point of contact for technical support requests (in person, phone, and remote)</li><li>Diagnosing and resolving hardware, software, and network-related issues</li><li>Performing system maintenance, installations, and optimizations</li><li>Troubleshooting LAN/WAN connectivity and third-party systems</li><li>Following up with users to ensure resolution and a positive support experience</li><li>Providing consultative recommendations on IT solutions aligned to client needs</li><li>Maintaining accurate ticketing and supporting billing documentation</li></ul>WHY THIS ROLE?This is your chance to be part of a thriving and fast-growing organization that values its team members and fosters a dynamic work environment. Beyond a competitive salary and comprehensive benefits, you’ll enjoy a collaborative environment that supports a strong work-life balance. Joining this team means you’ll have the opportunity to work with cutting-edge technologies, work in partnership within a supportive and motivated group, and make a real impact in a business that’s expanding rapidly. If you’re ready to showcase your technical skills while growing your career, this is the role for you!
2026-07-24T00:00:00Z

Member Services Representative

Surrey, BC
onsite
Permanent
58000 - 64000 CAD / Yearly
Our client, a well-established and community-focused financial institution, is seeking an experienced Loan Officer / Member Services Representative to join their team. This is an excellent opportunity for a customer-focused banking professional who enjoys building relationships, providing financial solutions, and delivering exceptional member service. Key Responsibilities<ul><li>Provide lending solutions including personal loans, mortgages, lines of credit, and other consumer lending products.</li><li>Interview members to understand their financial needs and recommend appropriate lending and banking solutions.</li><li>Review loan applications, analyze credit information, and prepare lending recommendations.</li><li>Support members with debt management, financial guidance, and loan servicing.</li><li>Promote and cross-sell a variety of financial products and services to meet member needs.</li><li>Open new accounts and process a variety of financial transactions accurately and efficiently.</li><li>Assist members with everyday banking inquiries while delivering an outstanding customer experience.</li><li>Prepare mortgage renewals, loan modifications, and related documentation.</li><li>Monitor delinquent accounts and work collaboratively with members to establish repayment solutions.</li><li>Maintain compliance with lending policies, regulatory requirements, and internal procedures.</li><li>Participate in branch initiatives that support business growth and member engagement.</li></ul>
2026-08-06T00:00:00Z

Senior Compensation Analyst

Calgary, AB
onsite
Temporary
0 - 0 CAD / Yearly
Our client, a respected and established organization in Calgary, is seeking a Senior Compensation Analyst for an exciting 18-month contract opportunity. This role offers the chance to make a meaningful impact on workforce planning, compensation strategy, and organizational decision-making. As a key member of the team, you will work closely with Finance, HR, and business leaders to deliver insights that support strategic workforce initiatives and effective labor cost management. Key Responsibilities:<ul><li>Collaborate with Finance and Human Resources teams on workforce planning, budgeting, and compensation forecasting activities</li><li>Support labor cost management initiatives by providing analysis and recommendations aligned with organizational objectives</li><li>Lead monthly compensation and workforce reporting, including variance analysis and trend identification</li><li>Develop meaningful insights and present findings to support informed business decisions</li><li>Ensure compliance with legislative requirements and reporting obligations</li><li>Monitor and support adherence to collective bargaining agreements and related compensation practices</li><li>Identify opportunities for process improvements and enhanced reporting capabilities</li></ul>ABOUT YOU:You are a strategic and proactive professional who thrives in a collaborative environment. Beyond analyzing numbers, you understand the business implications behind the data and can communicate insights effectively to a variety of stakeholders. You bring a consultative mindset and enjoy building strong relationships across departments. Comfortable working independently, you take ownership of your work, anticipate challenges, and develop practical solutions. You are adaptable, detail-oriented, and motivated by opportunities to improve processes and support organizational success through informed workforce and compensation decisions. WHAT'S ON OFFER? This opportunity offers the chance to join a respected organization and contribute to meaningful workforce and compensation initiatives during a transformative period. In return for your expertise, you will receive a competitive wage commensurate with experience, exposure to senior stakeholders, and the opportunity to work on high-impact projects that influence organizational strategy. This role provides a collaborative work environment, valuable professional experience, and the opportunity to further develop your expertise in workforce planning, compensation analysis, and business partnership. This position is ideal for a data-driven professional who enjoys partnering with stakeholders, influencing decisions, and transforming complex information into actionable recommendations. If you have the experience required and are interested in being considered for this opportunity, please apply now!
2026-07-30T00:00:00Z