<p>Are you a recent graduate looking to kickstart your career in a dynamic and rewarding environment? If so, we have the ideal opportunity for you! We are seeking motivated and detail-oriented individuals to join our team as a <strong>Customer Support Specialist</strong>. This role is perfect for new grads who are eager to develop their skills, contribute to company success, and grow in a collaborative and professional setting. If you're ready to take the first step in building your career, we encourage you to apply.</p><p><strong>Job Responsibilities:</strong></p><p>As a <strong>Customer Support Specialist</strong>, you will:</p><ul><li>Serve as the first point of contact for customers, </li><li>Handle incoming customer and colleague requests via multiple communication channels, including email and telephone.</li><li>Resolve customer questions and confirm order details promptly and accurately.</li><li>Process orders and manage quotas effectively.</li><li>Provide support to the Sales Team, ensuring smooth operations.</li><li>Accurately maintain customer records and information.</li><li>Collaborate with other departments to share relevant information and enhance productivity.</li><li>Manage confidential data and information with integrity.</li><li>Participate in project-based activities aimed at improving department processes and strategies.</li><li>Meet daily KPI targets to ensure goals are achieved.</li><li>Assist with additional responsibilities as needed.</li></ul><p><br></p>
<p>Our client based in Chilliwack, a well-established manufacturing company in the recreational vehicle industry, is seeking a Business Development Representative to join their growing team. This role is ideal for a customer-focused individual who thrives in a fast-paced environment and enjoys building relationships, generating leads, and guiding clients through the sales process.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Engage with prospective customers via phone, email, and showroom appointments</li><li>Provide detailed product information and address customer questions or concerns</li><li>Generate and follow up on leads through prospecting, networking, and events</li><li>Participate in trade shows, rallies, and promotional events to showcase products</li><li>Support customers throughout the sales cycle, including handling objections and negotiating terms</li><li>Collaborate with internal teams to ensure a seamless customer experience</li></ul>
<p><strong>Office Assistant (with Growth Opportunity into Customer Service)</strong></p><p>Are you looking to start your career in a supportive and dynamic office environment, with a clear path to growth? We are seeking a detail-oriented and motivated <strong>Office Assistant</strong> to join our team. This role begins with providing clerical and administrative support to ensure smooth day-to-day operations, and will transition into a <strong>Customer Service Representative</strong> role as you gain experience and training.</p><p><strong>What You’ll Do</strong></p><p><strong>As an Office Assistant, you will:</strong></p><ul><li>Provide general clerical support including filing, scanning, and data entry.</li><li>Assist with order processing and documentation.</li><li>Support office staff with administrative tasks and special projects.</li><li>Answer and direct phone calls and emails as needed.</li></ul><p><strong>As you transition into Customer Service, you will:</strong></p><ul><li>Interact directly with customers to process orders, answer inquiries, and resolve concerns.</li><li>Enter orders and issue acknowledgements in a timely manner.</li><li>Provide pricing, delivery, and shipping information.</li><li>Communicate changes and updates to customers.</li><li>Assist with export documentation and international shipping requirements.</li><li>Maintain accurate customer records and open new accounts.</li><li>Collaborate with the Scheduler, Sales Manager, and Supply Chain team to ensure customer satisfaction.</li></ul>
<p>We are looking for a dedicated Billing and Collections Specialist to join our team in Waterloo, Ontario. In this role, you will oversee key aspects of accounts receivable, ensuring accurate billing, efficient collections, and seamless data management. This position offers an opportunity to contribute to process improvements while collaborating with cross-functional teams to maintain high standards of financial operations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Review and validate customer contract details and ensure accurate contract data migration into company database, covering both new agreements and renewals.</li><li>Manage contract updates in database, including billing modifications, and draft customer communications as required.</li><li>Process, track, and reconcile daily customer payments and deposits.</li><li>Collaborate with the Accounts Receivable associate to support collection efforts, striving to meet organizational goals while maintaining strong customer relationships.</li><li>Efficiently handle high-volume email correspondence via a shared inbox, ensuring effective prioritization.</li><li>Uphold compliance with internal documentation standards and requirements.</li><li>Perform regular reconciliations to maintain data accuracy between multiple softwares. Partner with Customer Service and Sales Operations teams to address any discrepancies.</li><li>Identify opportunities for process improvement within billing and collections functions and recommend enhancements.</li></ul>
<p>We are looking for an experienced Sales Manager to lead the sales efforts of Edmonton-based company specializing in the bio-pharma industry (personal care and cosmetics space). In this role, you will be responsible for establishing th sales function within the company, driving revenue growth, building strong client relationships, and identifying new market opportunities. If you have a passion for sales leadership and a track record of success in business development, apply today!</p><p><br></p><p>Responsibilities:</p><p>• Identify and explore new market opportunities to increase client acquisition and expand market presence.</p><p>• Develop and implement strategic sales plans to attract new customers and penetrate emerging markets.</p><p>• Conduct in-depth market research and competitor analysis to understand industry trends and customer needs.</p><p>• Build and maintain strong, long-term relationships with key accounts to ensure client satisfaction and loyalty.</p><p>• Collaborate with internal teams to create tailored solutions that align with client goals and objectives.</p><p>• Recognize opportunities to upsell or cross-sell products and services to maximize revenue from existing accounts.</p><p>• Set clear sales targets and objectives aligned with the company’s overall vision and strategy.</p><p>• Monitor and evaluate sales performance metrics to identify areas for improvement and implement necessary adjustments.</p><p>• Prepare detailed sales budgets and provide accurate quarterly forecasts for review by senior leadership.</p><p><br></p><p>This is a permanent, full-time role that is primarily office-based with travel as necessary. A comprehensive total rewards package will be provided to the successful candidate.</p>
