<p><strong>The Role</strong></p><p>We are seeking a <strong>Client Services IT Technician</strong> to join our Edmonton-based team. In this hands-on, client-facing role, you will provide technical support across computer systems, hardware, software, and basic networking. You will serve as the first point of contact for client IT issues, delivering prompt, professional, and high-quality support while ensuring systems operate efficiently and effectively.</p><p><em>Key responsibilities include:</em></p><ul><li>Respond to client IT requests and troubleshoot desktop, laptop, and peripheral issues.</li><li>Install, configure, and maintain operating systems and software.</li><li>Perform basic network troubleshooting for LAN/WAN connectivity.</li><li>Provide guidance on IT solutions and best practices to clients.</li><li>Collaborate with team members to deliver tailored technical support.</li><li>Document solutions and maintain accurate records for reference.</li><li>Escalate complex issues to Tier 2 or senior support when necessary.</li><li>Ensure timely updates and maintenance to minimize client downtime.</li><li>Track billable time accurately for invoicing purposes.</li></ul><p><strong>Why This Role?</strong></p><p>This position offers the chance to join a dynamic IT team delivering white-glove service to clients. You will gain exposure to a variety of systems and technologies, including Dell and Linux platforms, while building strong client relationships and honing your problem-solving expertise. The role provides competitive compensation, mileage, and benefits, along with the opportunity to make a meaningful impact in a client-facing technology environment.</p>
<p><strong>THE ROLE:</strong></p><p>We are seeking a skilled<strong> IT Technical Analyst</strong> to join our team on a long-term contract in Calgary, Alberta. In this role, you will provide hands-on technical support and help maintain the performance and reliability of systems, devices, and applications used across the organization. You will work closely with end users and internal IT teams to troubleshoot issues, deploy technology, and support day-to-day operations. This is a hands-on role suited for someone who enjoys problem-solving, supporting users, and continuously improving technical environments.</p><p><em>What you’ll do:</em></p><ul><li>Provide Tier I and Tier II support for desktops, laptops, tablets, mobile devices, peripherals, and video conferencing systems.</li><li>Install, configure, and support business applications including Microsoft Office 365, Adobe Professional Suite, and SAP Client GUI.</li><li>Troubleshoot and maintain computer systems including printers, scanners, and other specialized hardware.</li><li>Deliver end-user support through phone, remote desktop, and onsite assistance.</li><li>Manage Windows device imaging, deployment, and workstation configuration.</li><li>Analyze and troubleshoot network systems including LAN, WAN, and internet connectivity.</li><li>Perform routine network maintenance to ensure reliable system performance.</li><li>Maintain documentation for technical procedures, configurations, and troubleshooting steps.</li><li>Track and manage support tickets while working to improve resolution times and service delivery.</li></ul><p><strong>WHY THIS ROLE?</strong></p><ul><li>Join a global leader in the agriculture industry with approximately 25,000 employees worldwide.</li><li>Largest producer of potash by capacity and a leading producer of nitrogen and phosphate.</li><li>Supports a major agriculture retail network serving over 500,000 growers globally.</li><li>Work with a purpose-driven organization focused on growing the world from the ground up.</li><li>Safety and integrity are core values, with a strong commitment to ensuring employees go home safely every day.</li><li>Collaborative culture that values innovation, inclusion, and diverse perspectives.</li></ul>
<p><strong>IT Support Technician – Remote Mine Site (BC)</strong></p><p> <strong>Fly-in / Fly-out | 2 Weeks On / 2 Weeks Off | 12-Hour Shifts</strong></p><p> <strong>Contract: April – July | Travel, Camp & Meals Covered</strong></p><p><br></p><p>We’re looking for an <strong>IT Support Technician</strong> to support technology operations at a <strong>remote mining site in Northern British Columbia</strong>. This role will act as the <strong>primary on-site IT contact</strong>, providing hands-on technical support and maintaining site infrastructure.</p><p>The position follows a <strong>2 weeks on / 2 weeks off rotation</strong>. During each rotation, one week will overlap with another IT resource on site, with the second week operating more independently while collaborating with the Vancouver-based IT team remotely.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide onsite <strong>desktop and end-user support</strong></li><li>Install, configure, and maintain <strong>endpoints, servers, and network infrastructure</strong></li><li>Troubleshoot <strong>hardware, software, and connectivity issues</strong></li><li>Support site technologies such as <strong>wireless networks, CCTV, cabling, and radio systems</strong></li><li>Coordinate with the <strong>central IT team and vendors</strong> to resolve issues</li></ul>
