3 results for It Support jobs

IT Support Specialist

Vancouver, BC
onsite
Temporary
20 - 25 CAD / Hourly
On behalf of our client, we are seeking a part-time (two-days per week) IT Support Specialist contractor to provide hands-on technical support across end-user technology, Microsoft cloud services, and core IT infrastructure. This role will support employees across office and remote environments, troubleshoot day-to-day technology issues, assist with system administration, and help improve the reliability, security, and efficiency of the IT environment. This part-time contract opportunity will work 2-days per-week on-site in Mount Pleasant, Vancouver. Key Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support through the IT service desk.</li><li>Troubleshoot hardware, software, operating system, printer, and business application issues.</li><li>Support employee onboarding and offboarding, including devices, accounts, permissions, and licensing.</li><li>Administer and support Microsoft 365, Entra ID, user access, MFA, SSO, and related services.</li><li>Deploy, configure, maintain, and track laptops, mobile devices, and other IT assets.</li><li>Support device management and endpoint administration through MDM tools.</li><li>Assist with cloud and on-premises infrastructure, backups, recovery, and routine system maintenance.</li><li>Support office technology including meeting room equipment, AV systems, and printers.</li><li>Assist with cybersecurity activities such as vulnerability monitoring, phishing simulations, and security awareness initiatives.</li><li>Maintain technical documentation, asset records, and knowledge-base articles.</li><li>Develop scripts and workflow automations using tools such as PowerShell and Power Automate.</li><li>Support networking and connectivity issues across LAN, WAN, VPN, wireless, and related environments.</li><li>Escalate more complex technical issues where appropriate.</li></ul>
2026-08-26T00:00:00Z

Administrative Support – Registration

Edmonton, AB
onsite
Temporary
0 - 0 CAD / Yearly
Our client is looking for an organized Administrative Support team member to join their team in Edmonton, Alberta. This role supports registration-related workflows by reviewing documentation, completing system tasks, and assisting with application processing in a high-volume environment. The ideal candidate is detail-oriented, dependable, able to follow established procedures, and comfortable working independently to provide accurate administrative support.Responsibilities:<ul><li>Review and verify registration documents for accuracy, completeness, and processing readiness.</li><li>Support application workflows through administrative tasks and backend coordination.</li><li>Review transcripts, criminal record checks, and other documents against established guidelines.</li><li>Prepare standardized correspondence using approved database templates.</li><li>Perform high-volume data entry and record updates while maintaining accuracy and confidentiality.</li><li>Use Microsoft 365, including SharePoint and Outlook, to manage information and administrative tasks.</li><li>Support the team during high-volume periods while maintaining consistent processing quality.</li></ul>
2026-08-25T00:00:00Z

Product Support Analyst

Toronto, ON
onsite
Temporary
23 - 28 CAD / Hourly
We are looking for a Product Support Analyst to join a long-term contract opportunity supporting digital products within the staffing and recruitment industry in Toronto, Ontario. This 12-month engagement offers the possibility of extension or conversion and follows a hybrid schedule with four days in the office. In this role, you will help strengthen the client experience by resolving platform-related issues, guiding stakeholders through product support needs, and contributing to ongoing enhancements across digital tools and operational processes. Responsibilities: • Deliver senior-level support for digital platforms by assessing issues, setting priorities, and resolving incidents raised by internal teams, clients, and external partners. • Work closely with business stakeholders, technology teams, vendors, and developers to investigate problems, collect business needs, and help move solutions through to completion. • Provide clear guidance on platform functionality, support procedures, issue status, interim workarounds, and final resolutions for both technical and non-technical audiences. • Prepare and refine knowledge articles, user documentation, process guides, and operational materials to improve service consistency and knowledge sharing. • Contribute to release readiness activities by assisting with testing, validation, incident coordination, outage communications, and stakeholder updates for new or enhanced products. • Track support volumes, recurring incidents, and user feedback to identify patterns, perform root cause reviews, and recommend lasting improvements to tools and workflows. • Maintain a strong understanding of product features, digital capabilities, and relevant industry developments to support effective decision-making and service delivery. • Support cross-functional improvement initiatives related to user experience, operational efficiency, and digital platform performance. • Use tools such as JIRA, SQL, and related support resources to document issues, monitor progress, and assist with troubleshooting activities.
2026-08-26T00:00:00Z