3 results for It Support jobs

IT Support Specialist

Ottawa, ON
onsite
Permanent
90000 - 120000 CAD / Yearly
A well-established professional services organization is seeking a proactive, hands-on It Support Specilist- IT Manager to oversee its technology environment, partner with third-party providers, and ensure systems remain secure, stable, and aligned with evolving business needs. This role blends day-to-day operational support with longer-term strategic planning, and is ideal for someone who thrives in a fast-paced, deadline-driven environment.Compensation is competitive and commensurate with experience, with a comprehensive benefits package including health coverage and retirement savings support. Key Responsibilities<ul><li>Oversee the organization’s IT environment across multiple locations, supporting both onsite and remote users while ensuring secure and reliable operations</li><li>Manage the IT ticketing function, monitoring service levels, identifying trends, and coordinating escalations to maintain high-quality support</li><li>Lead onboarding and offboarding processes, including device provisioning, access management, and system configuration</li><li>Coordinate vendor relationships, including service agreements, renewals, and software licensing compliance</li><li>Act as the primary liaison with external IT partners, including Managed Service Providers and other vendors</li><li>Support and maintain core infrastructure, including networks, meeting room technology, and secure document workflows</li><li>Lead the implementation of new systems, upgrades, and integrations from planning through adoption</li><li>Oversee IT asset management, including inventory tracking, lifecycle planning, and procurement</li><li>Develop and maintain IT documentation, policies, and internal knowledge resources</li><li>Deliver user training and ongoing support to promote effective and secure use of technology</li></ul>
2026-05-08T00:00:00Z

IT Support Engineer

Etobicoke, ON
onsite
Permanent
75000 - 85000 CAD / Yearly
This role would require 5-days in office and our client is based in Etobicoke. We are looking for an IT Support Engineer to provide dependable technical assistance to employees in Etobicoke, Ontario. This role is suited to someone who enjoys solving a wide range of desktop and user support issues, delivering responsive service both on-site and remotely, and helping staff stay productive with minimal disruption. The successful candidate will combine strong troubleshooting ability with a detail-oriented, customer-focused approach in a fast-moving environment. Responsibilities:• Deliver front-line technical support to end users through in-person and remote channels, resolving day-to-day IT issues efficiently.• Investigate and fix problems affecting computers, applications, connectivity, and workplace technology using a practical, hands-on approach.• Set up, configure, and roll out laptops and mobile devices to support new and existing employees.• Maintain user productivity by supporting Microsoft 365 applications, including Outlook, Teams, Excel, and Word.• Provide assistance with office printing and local network-connected devices, ensuring reliable operation across the workplace.• Monitor, update, and manage endpoints through tools such as Microsoft Intune and ManageEngine.• Record, prioritize, and close support requests in Jira while keeping accurate documentation of actions taken.• Support employee onboarding and offboarding by preparing equipment, managing access, and coordinating required technical tasks.• Assist with foundational infrastructure support, including connectivity checks, workstation troubleshooting, and Wi-Fi-related issue resolution.• Follow up with users after service delivery to confirm issues have been fully addressed and expectations have been met.
2026-04-30T00:00:00Z

Technical Support Specialist

Burlington, ON
onsite
Permanent
50000 - 65000 CAD / Yearly
This job posting is for a current vacancy with our client. Are you someone who enjoys troubleshooting, helping users, and working hands-on with technology that keeps retail businesses running? This could be a great next step for you. We’re working with a growing organization that supports a custom Point-of-Sale (POS) platform used across multiple retail locations. Key Responsibilities · Manage and prioritize incoming support tickets using a ticketing platform (Freshdesk experience is an asset).· Troubleshoot and resolve POS software and hardware issues in a timely manner.· Maintain clear, accurate documentation of issues, resolutions, and user interactions.· Create and maintain user training materials, including documentation and short instructional videos.· Train end users on POS functionality, workflows, and best practices.· Participate in onsite POS implementations and system rollouts when required.· Provide hands-on support during installations and go-live periods.
2026-05-12T00:00:00Z