5 results for It Support jobs

IT Support Specialist

Calgary, AB
onsite
Permanent
70000 - 80000 CAD / Yearly
THE ROLE:Are you passionate about technology and ready to bring your excellent problem-solving and customer-service skills to a growing IT team? Do you thrive in a dynamic, team-based environment that blends high-tech and the financial services industry? We are looking for an IT Support Specialist to play a crucial role in ensuring stakeholders have top-notch digital experiences. If you're energetic, proactive, and excited to help people solve their tech challenges, we want to hear from you!Key Responsibilities<ul><li>Deliver exceptional in-person and online help desk support, resolving technical issues to meet employee needs</li><li>Logging, tracking, prioritizing, and escalating support tickets as required</li><li>Manage employee identities on Microsoft 365 and other SaaS solutions</li><li>Support tasks like OS repair, virus/spyware removal, hardware troubleshooting, and IT maintenance</li><li>Document technical issues, solutions, and guidance in our knowledge portal to improve IT processes</li><li>Assisting with IT security practices, backups, and governance records</li></ul>WHY THIS ROLE?This is an opportunity to join a collaborative team where your contributions matter. The role offers a competitive salary, comprehensive benefits (including an RRSP program), and a supportive workplace that values development and initiative. The opportunity to work in a supportive environment where you can develop your skills, tackle exciting technical challenges, and deliver meaningful impact every day. With opportunities to explore new technologies and build strong relationships across departments, this role is perfect for someone who loves problem-solving and thrives in dynamic settings. Step into a role where technology meets people—apply today and help our client empower their employees with seamless and innovative IT solutions!
2026-07-24T00:00:00Z

IT Support Specialist

Vancouver, BC
onsite
Temporary
20 - 25 CAD / Hourly
On behalf of our client, we are seeking an IT Support Specialist to provide hands-on technical support across end-user technology, Microsoft cloud services, and core IT infrastructure. This role will support employees across office and remote environments, troubleshoot day-to-day technology issues, assist with system administration, and help improve the reliability, security, and efficiency of the IT environment. This contract opportunity has an initial term of 3-months and will work full-time on-site in Vancouver, BC. Key Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support through the IT service desk.</li><li>Troubleshoot hardware, software, operating system, printer, and business application issues.</li><li>Support employee onboarding and offboarding, including devices, accounts, permissions, and licensing.</li><li>Administer and support Microsoft 365, Entra ID, user access, MFA, SSO, and related services.</li><li>Deploy, configure, maintain, and track laptops, mobile devices, and other IT assets.</li><li>Support device management and endpoint administration through MDM tools.</li><li>Assist with cloud and on-premises infrastructure, backups, recovery, and routine system maintenance.</li><li>Support office technology including meeting room equipment, AV systems, and printers.</li><li>Assist with cybersecurity activities such as vulnerability monitoring, phishing simulations, and security awareness initiatives.</li><li>Maintain technical documentation, asset records, and knowledge-base articles.</li><li>Develop scripts and workflow automations using tools such as PowerShell and Power Automate.</li><li>Support networking and connectivity issues across LAN, WAN, VPN, wireless, and related environments.</li><li>Escalate more complex technical issues where appropriate.</li></ul>
2026-08-14T00:00:00Z

Administrative Support – Registration

Edmonton, AB
onsite
Temporary
0 - 0 CAD / Yearly
Our client is looking for an organized Administrative Support team member to join their team in Edmonton, Alberta. This role supports registration-related workflows by reviewing documentation, completing system tasks, and assisting with application processing in a high-volume environment. The ideal candidate is detail-oriented, dependable, able to follow established procedures, and comfortable working independently to provide accurate administrative support.Responsibilities:<ul><li>Review and verify registration documents for accuracy, completeness, and processing readiness.</li><li>Support application workflows through administrative tasks and backend coordination.</li><li>Review transcripts, criminal record checks, and other documents against established guidelines.</li><li>Prepare standardized correspondence using approved database templates.</li><li>Perform high-volume data entry and record updates while maintaining accuracy and confidentiality.</li><li>Use Microsoft 365, including SharePoint and Outlook, to manage information and administrative tasks.</li><li>Support the team during high-volume periods while maintaining consistent processing quality.</li></ul>
2026-08-20T00:00:00Z

Product Support Analyst

Toronto, ON
onsite
Temporary
23 - 28 CAD / Hourly
We are looking for a Product Support Analyst to join a long-term contract opportunity supporting digital products within the staffing and recruitment industry in Toronto, Ontario. This 12-month engagement offers the possibility of extension or conversion and follows a hybrid schedule with four days in the office. In this role, you will help strengthen the client experience by resolving platform-related issues, guiding stakeholders through product support needs, and contributing to ongoing enhancements across digital tools and operational processes. Responsibilities: • Deliver senior-level support for digital platforms by assessing issues, setting priorities, and resolving incidents raised by internal teams, clients, and external partners. • Work closely with business stakeholders, technology teams, vendors, and developers to investigate problems, collect business needs, and help move solutions through to completion. • Provide clear guidance on platform functionality, support procedures, issue status, interim workarounds, and final resolutions for both technical and non-technical audiences. • Prepare and refine knowledge articles, user documentation, process guides, and operational materials to improve service consistency and knowledge sharing. • Contribute to release readiness activities by assisting with testing, validation, incident coordination, outage communications, and stakeholder updates for new or enhanced products. • Track support volumes, recurring incidents, and user feedback to identify patterns, perform root cause reviews, and recommend lasting improvements to tools and workflows. • Maintain a strong understanding of product features, digital capabilities, and relevant industry developments to support effective decision-making and service delivery. • Support cross-functional improvement initiatives related to user experience, operational efficiency, and digital platform performance. • Use tools such as JIRA, SQL, and related support resources to document issues, monitor progress, and assist with troubleshooting activities.
2026-08-18T00:00:00Z

Desktop Support Analyst

Concord, ON
onsite
Temporary
20 - 24 CAD / Hourly
We are looking for a Desktop Support Analyst to join our team in Concord, Ontario on a Long-term Contract basis. In this role, you will provide responsive technical assistance to employees, helping maintain reliable day-to-day operation of desktop systems, user devices, and workplace applications. This opportunity is ideal for someone who enjoys solving technical issues, supporting end users in a detail-focused environment, and contributing to consistent IT service delivery. Responsibilities: • Provide both in-person and remote assistance for desktops, laptops, monitors, printers, and other end-user technology. • Investigate and resolve issues involving Microsoft 365 applications, account access, and common productivity tools. • Prepare, install, and configure hardware and software for onboarding, device refreshes, and replacement equipment. • Manage support requests efficiently, maintain accurate ticket records, and see incidents through to completion. • Identify the root cause of device, system, and connectivity issues, escalating more advanced problems when necessary. • Carry out routine updates, basic maintenance, and asset-related support to help keep user environments stable and functional. • Guide employees with login issues, application questions, and general technical support needs in a clear and approachable manner. • Work closely with internal IT partners to promote dependable service and reduce interruptions to daily business activities.
2026-08-21T00:00:00Z