11 results for It Operations Manager jobs

Operations Manager

Oakville, ON
onsite
Permanent
70000 - 90000 CAD / Yearly
We are looking for an Operations Specialist to support residential service delivery in the condominium sector in Ontario. This position focuses on coordinating day-to-day operations, strengthening relationships with property managers and management firms, and helping ensure in-suite service work is delivered to a high standard. The successful candidate will combine operational oversight, client service, and business support while travelling within the service region as needed. Responsibilities: • Oversee assigned residential service portfolios and help ensure work is carried out in line with company standards, service expectations, and established operating practices. • Participate in project start-up discussions to confirm in-suite service delivery plans are organized, practical, and aligned with quality requirements. • Coordinate annual and semi-annual in-suite inspection scheduling to support timely service execution across condominium properties. • Respond to client questions and service concerns in a timely and attentive manner to build strong, lasting relationships with property managers and management companies. • Work closely with the sales team to identify opportunities for growth and support business development efforts within the residential condominium market. • Visit sites and complete equipment reviews for prospective clients to support solution planning and service proposals. • Represent the organization at industry events, trade shows, and board meetings when required to support client engagement and market presence. • Monitor market activity and competitor trends to provide insights that support operational planning and business strategy.
2026-05-19T00:00:00Z

Operations Manager

Orangeville, ON
onsite
Permanent
135000 - 150000 CAD / Yearly
We are looking for an experienced Operations Manager to provide steady leadership across construction and telecom field operations in Ontario. This position is suited to a senior leader who can strengthen coordination across multiple sites, support frontline leaders, and keep teams focused on safe, high-quality delivery. The successful candidate will bring strong operational judgement, a practical approach to problem-solving, and the ability to build consistency in a growing environment. Responsibilities: • Lead day-to-day operational performance across construction and telecom activities spanning multiple sites. • Provide direction and mentorship to project and construction leaders while supporting larger field crews in achieving project objectives. • Advise site leadership on scheduling priorities, workforce coordination, and issue resolution to keep work progressing effectively. • Promote consistent standards for safety, workmanship, timelines, and service delivery across all operating locations. • Improve operational alignment by reinforcing clear processes, expectations, and communication practices throughout the team. • Partner with senior leadership on resource planning, capacity reviews, and deployment strategies to support current and upcoming work. • Monitor active projects to maintain awareness of performance, risks, and site needs, including occasional travel when required. • Encourage a results-driven culture that values accountability, teamwork, and ongoing operational improvement.
2026-05-20T00:00:00Z

IT Manager

Edmonton, AB
onsite
Permanent
120000 - 140000 CAD / Yearly
Information Technology (IT) ManagerPermanent, Full-TimePosition OverviewOur client is seeking an experienced IT Manager to oversee and evolve the organization’s technology environment, ensuring secure, reliable, and efficient IT operations. This role is responsible for both strategic and hands‑on leadership, spanning daily IT support, infrastructure management, cybersecurity, vendor oversight, and systems optimization.The IT Manager plays a critical role in aligning technology with business needs, managing risk, supporting operational continuity, and enabling scalability as the organization grows. This position requires a self‑starter with strong technical depth, sound judgment, and the ability to work effectively with both technical and non‑technical stakeholders.Key ResponsibilitiesIT Operations and Infrastructure<ul><li>Oversee and support day‑to‑day IT operations, including networks, systems, hardware, software, and end‑user support</li><li>Maintain continuous availability of network infrastructure, including routers, VPNs, and wireless environments</li><li>Provide support during critical business periods and outside standard hours as required to maintain operational continuity</li><li>Administer user accounts, permissions, and access controls across enterprise systems</li><li>Deploy, manage, and maintain end‑user devices and hardware</li></ul>Security, Risk, and Compliance<ul><li>Ensure secure access to company and client information through approved systems and controls</li><li>Perform regular patching, monitoring, and log reviews</li><li>Implement preventative cybersecurity measures and respond to potential security risks or incidents</li><li>Conduct security reviews, vulnerability assessments, and remediation activities</li><li>Enforce audit, security, and compliance requirements</li><li>Support audit activities by responding to IT‑related requests and inquiries</li></ul>Systems and Applications<ul><li>Support the implementation, maintenance, and optimization of enterprise operating systems and software platforms</li><li>Manage cloud productivity and collaboration environments, including identity, security, and licensing</li><li>Plan for scalability of systems and infrastructure to support organizational growth and a mobile or hybrid workforce</li><li>Evaluate, recommend, and implement technology solutions that improve operational efficiency</li></ul>Vendor and Asset Management<ul><li>Manage relationships with IT vendors, service providers, and consultants</li><li>Oversee IT procurement, hardware inventory, and software licensing</li><li>Ensure services are delivered reliably, securely, and cost‑effectively</li></ul>Policy, Process, and Training<ul><li>Develop, document, and enforce IT policies, procedures, and best practices</li><li>Provide onboarding and offboarding support for employees</li><li>Deliver ongoing training and awareness sessions to staff on key IT and security topics</li></ul>Serve as the primary point of contact for IT inquiries, providing timely and effective support
2026-05-20T00:00:00Z

Director of Operations

London, ON
onsite
Permanent
140000 - 150000 CAD / Yearly
A fast‑growing manufacturing organization is seeking an experienced Director of Operations to lead end‑to‑end plant operations, drive productivity, and support long‑term operational strategy. This role is ideal for a hands‑on leader with deep manufacturing experience and a track record of improving efficiency, quality, and performance. As the Director of Operations, you will oversee production, scheduling, efficiency, quality, and workforce planning across a high‑volume manufacturing environment. You’ll lead continuous improvement initiatives, strengthen operational processes, and build a high‑performance culture across all levels of the plant. Key Responsibilities<ul><li>Oversee all manufacturing operations, production teams, and daily plant activities.</li><li>Drive process optimization, operational efficiency, and waste reduction.</li><li>Implement continuous improvement and Lean/5S principles to strengthen workflow and productivity.</li><li>Maintain strong quality standards and ensure compliance with ISO and regulatory requirements.</li><li>Lead workforce planning, staffing, scheduling, and performance management.</li><li>Support strategic planning, long‑term capacity growth, and operational scalability.</li><li>Manage budgets, KPIs, and data‑driven operational metrics to support business goals.</li><li>Oversee training, coaching, and development for supervisors and frontline teams.</li></ul>
2026-05-12T00:00:00Z

IT Service Delivery Manager

Toronto, ON
onsite
Permanent
100000 - 120000 CAD / Yearly
This job posting is for a current vacancy with our client. We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment. A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards. This is an excellent opportunity for a hands-on leader who thrives in fast-paced, high-performance environments and is passionate about delivering exceptional service. In this role, you will lead a Service Desk team, overseeing daily operations while driving performance, engagement, and service excellence. Strong people management experience is essential, as you will be responsible for coaching, mentoring, performance management, and building a high-performing, client-focused team. In this role, you will: <ul><li>Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</li><li>Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</li><li>Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</li><li>Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</li><li>Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</li><li>Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</li><li>Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</li></ul>
2026-05-19T00:00:00Z

Operations Analyst

Edmonton, AB
onsite
Permanent
65000 - 70000 CAD / Yearly
Our client is seeking a detail-oriented Operations Analyst (IT Focus) to support their IT Director in a newly created role. This position is ideal for a motivated professional with experience in operations, procurement, financial analysis, or IT administration who’s looking to work within a structured, IT-driven environment. This as a strong opportunity for someone who enjoys working behind the scenes—tracking costs, managing vendors, and supporting IT operations—while gaining exposure to leadership and enterprise-level processes. In this role, you’ll act as a key operational and analytical support to the IT function, with responsibilities including: <ul><li>Supporting the IT Director with day-to-day operational and administrative activities</li><li>Performing data entry, reporting, and analysis related to IT costs, budgets, and expenditures</li><li>Tracking, reconciling, and allocating costs (including chargebacks and expense allocations)</li><li>Assisting with vendor management, including contract tracking and renewal schedules</li><li>Supporting software license tracking and compliance</li><li>Coordinating components of IT-related projects (documentation, timelines, tracking)</li><li>Managing accounts payable and accounts receivable activities related to IT vendors</li><li>Maintaining product controls and operational documentation</li><li>Preparing and updating reports using Excel (intermediate level required)</li></ul>Why This Role Stands Out<ul><li>Newly created position with room to shape processes</li><li>Direct exposure to an IT Director and leadership decision-making</li><li>Strong learning opportunity for candidates looking to build on their experience base</li><li>Broad scope across financial tracking, vendor management, and project support</li></ul>This is full-time, permanent, in office position that offers a competitive total rewards package. Apply today!
2026-05-11T00:00:00Z

Amazon & Operations Manager

Vancouver, BC
onsite
Permanent
120000 - 160000 CAD / Yearly
We are partnering with a fast‑growing, founder‑led eCommerce company in the consumer products space that has scaled from a self‑funded startup to a multi‑million‑dollar valuation in a short period of time. The business operates globally, manufactures overseas, and sells primarily through Amazon. The founder is now seeking a Senior Operations Manager to step into a critical, high‑impact role — someone who can learn the business deeply, build trust across the supply chain, and ultimately take ownership of day‑to‑day operations as the company enters its next phase of growth. This is a rare opportunity for a driven, entrepreneurial operator to become the “right hand” to a founder and help shape the future of a rapidly scaling brand. What You’ll Be Doing• Take ownership of end‑to‑end operations for a growing eCommerce business• Act as a central point of coordination between:○ Overseas manufacturing partners○ Logistics and fulfillment○ Customer service workflows○ Marketing and technical resources• Manage and strengthen relationships with international vendors, with a focus on:○ Quality control○ Reliability and timelines○ Risk mitigation and supplier diversification• Identify operational gaps and build processes where none currently exist• Partner closely with the founder to understand the vision, then execute independently• Gradually assume responsibility so the founder can step back from daily execution• Support future team growth as additional hires are added over the next 12–18 months
2026-05-11T00:00:00Z

ITSM Consultant

Hamilton, ON
onsite
Contract / Temporary
85 - 110 CAD / Hourly
We are looking for an experienced ITSM Consultant to support a organization in Hamilton, Ontario. This Long-term Contract opportunity is suited to a senior detail-oriented individual who can strengthen service management practices, improve operational consistency, and guide teams through sustainable change. The successful candidate will work closely with leadership and service delivery stakeholders to build practical processes, encourage adoption, and advance a structured service management framework. Responsibilities:• Review existing service management practices, supporting tools, and delivery approaches to identify improvement opportunities and operational priorities.• Develop and roll out fit-for-purpose ITSM processes such as incident, problem, change, and request management with a strong emphasis on usability and team adoption.• Define effective Tier 1 service desk procedures, service workflows, and measurable performance expectations to improve frontline support.• Contribute to the assessment and possible selection of an ITSM platform, including solutions such as Provance or comparable technologies.• Collaborate with IT leaders to shape a service management roadmap, establish oversight practices, and support long-term governance objectives.• Promote consistent process standards across teams while working thoughtfully within a unionized and relationship-driven environment.• Create clear documentation, communication materials, and training resources to help staff understand and apply new practices successfully.• Provide coaching and guidance to service delivery teams to build capability, accountability, and confidence in ITSM operations.
2026-05-19T00:00:00Z

Office Manager

Mississauga, ON
onsite
Permanent
80000 - 100000 CAD / Yearly
Our client is a specialized software company with over 25 years of experience delivering industry-leading solutions to safeguard mission-critical systems. Their expertise spans across sectors such as banking, healthcare, and telecommunications.We are looking for an organized, proactive, and detail-oriented Office Manager to join their growing team in Mississauga.In this key role, you’ll oversee day-to-day operational functions with , and general business operations. You will work closely with leadership, clients, and technical teams to ensure smooth and compliant business operations. Key Responsibilities:<ul><li>Directly oversee and coordinate daily administrative operations to optimize workflows and productivity</li><li>Develop and maintain office systems, including inventory management, technology functionality, and HR practices</li><li>Identify areas for improvement in policies and procedures, creating new guidelines to ensure consistent office practices</li><li>Facilitate communication across teams, creating a collaborative and well-organized workplace.</li><li>Assist in onboarding new employees, arranging training sessions, and organizing team-building events.</li><li>Promote and enforce office policies while fostering a welcoming and inclusive work environment.</li><li>Address operational challenges, including facility-related issues, and liaise with building management when necessary.</li><li>Coordinate with external partners, distributors, and international clients as needed</li></ul>
2026-05-15T00:00:00Z

General Manager

Simcoe, ON
onsite
Permanent
110000 - 120000 CAD / Yearly
🌱 General Manager / Director of Operations📍 Southwestern Ontario (Woodstock / Tillsonburg region)We are partnering with a well-established and growing organization within the agriculture sector to recruit a General Manager / Director of Operations.This is a senior leadership role responsible for operational performance, team leadership, and growth, working closely with leadership and or the Board of Directors. 🚀 Key Responsibilities<ul><li>Provide overall leadership of day-to-day operations, ensuring efficiency, quality, and performance across the business</li><li>Lead and develop a multi-functional team across operations, production, and/or field services</li><li>Drive strategic initiatives, including growth, process improvement, and operational scalability</li><li>Oversee budgeting, financial performance, and P&L accountability</li><li>Build and maintain strong relationships with customers, suppliers, industry stakeholders</li><li>Collaborate with Board members on long-term planning and organizational direction</li><li>Identify opportunities to improve systems, processes, and operational effectiveness</li></ul>
2026-05-15T00:00:00Z

Operations Claims Assistant

Thornhill, ON
remote
Contract / Temporary
21 - 23 CAD / Hourly
We are looking for an Operations Claims Assistant to join a service-focused team in Ontario on a contract basis. This position supports claims and operations functions by coordinating reporting, maintaining records, and responding to internal requests with accuracy and care. The role suits someone who is highly organized, comfortable working with data, and able to manage changing priorities in a busy office environment. Responsibilities: • Produce and circulate operational and claims reports for multiple business areas, ensuring information is timely, clear, and accurate. • Use Microsoft Excel, Word, and Outlook to compile data, track activity, and prepare clear documents and reporting materials. • Maintain reporting tools, spreadsheets, databases, and departmental trackers so records remain complete and up to date. • Assist with improving internal reporting methods and administrative workflows to support greater efficiency across the team. • Handle incoming requests and correspondence from internal stakeholders, directing items to the appropriate teams and following up as needed. • Work closely with claims and operations staff to gather reporting needs, coordinate administrative tasks, and support day-to-day activities. • Attend team and leadership meetings to provide progress updates on assignments, priorities, and outstanding deliverables. • Ensure all work is completed in line with company standards, service expectations, and confidentiality requirements.
2026-05-20T00:00:00Z