<p>Our client in the insurance sector is looking for an IT Operations & Infrastructure Consultant where reliability, operational consistency, and data stewardship are critical. The consultant will focus on IT operations assessment, Microsoft environment cleanup, and targeted remediation, working alongside existing vendors in a consulting capacity. This is a remote consulting engagement, and we are seeking candidates located in Western Canada who can support the initiative and attend occasional on-site sessions if required.</p><p><br></p><p>The engagement will begin with the development of a current-state assessment and operational blueprint, which will guide the overall scope and determine the final contract duration. While consultative in nature, this role will operate at full-time hours during the engagement lifecycle.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p><strong>IT Operations Assessment & Guidance</strong></p><ul><li>Conduct a current-state assessment of the IT environment, including Microsoft 365, identity, endpoints, and infrastructure</li><li>Review existing IT documentation and tooling maintained by third-party vendors (e.g., MSP documentation platforms)</li><li>Identify operational gaps, inconsistencies, and remediation priorities</li><li>Develop an operational blueprint to guide cleanup, stabilization, and next steps</li></ul><p><strong>Microsoft Environment & Endpoint Operations</strong></p><ul><li>Assess Microsoft 365 tenant configuration, user and admin account structure, and access practices</li><li>Review device and endpoint management practices, including Microsoft Intune</li><li>Identify inconsistencies in software and application deployment across user devices</li><li>Support standardization and cleanup initiatives within a Microsoft-centric environment</li></ul><p><strong>Infrastructure & Network Operations</strong></p><ul><li>Review network, firewall, and server configurations from an operational perspective</li><li>Assess network access controls and endpoint connectivity models</li><li>Evaluate existing network and infrastructure tooling, including end-of-life considerations</li><li>Provide practical recommendations aligned to near-term stabilization goals</li></ul>
<p>A fast‑growing manufacturing organization is seeking an experienced <strong>Director of Operations</strong> to lead end‑to‑end plant operations, drive productivity, and support long‑term operational strategy. This role is ideal for a hands‑on leader with deep manufacturing experience and a track record of improving efficiency, quality, and performance.</p><p><br></p><p>As the Director of Operations, you will oversee production, scheduling, efficiency, quality, and workforce planning across a high‑volume manufacturing environment. You’ll lead continuous improvement initiatives, strengthen operational processes, and build a high‑performance culture across all levels of the plant.</p><p> <strong>Key Responsibilities</strong></p><ul><li>Oversee all manufacturing operations, production teams, and daily plant activities.</li><li>Drive <strong>process optimization</strong>, operational efficiency, and waste reduction.</li><li>Implement <strong>continuous improvement</strong> and <strong>Lean/5S principles</strong> to strengthen workflow and productivity.</li><li>Maintain strong quality standards and ensure compliance with ISO and regulatory requirements.</li><li>Lead workforce planning, staffing, scheduling, and performance management.</li><li>Support strategic planning, long‑term capacity growth, and operational scalability.</li><li>Manage budgets, KPIs, and data‑driven operational metrics to support business goals.</li><li>Oversee training, coaching, and development for supervisors and frontline teams.</li></ul><p><br></p>
<p><strong><u>This job posting is for a current vacancy with our client.</u></strong></p><p><br></p><p>We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment.</p><p><br></p><p>A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards.</p><p><br></p><p>The role involves monitoring support services through end-user feedback, trend analysis, and reporting to drive continuous improvement and operational efficiency. Ensuring service desk tickets meet quality standards, including accurate logging, complete documentation, and resolution within defined SLAs, is a key responsibility.</p><p><br></p><p>In this role, you will:</p><p><br></p><p>· Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</p><p>· Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</p><p>· Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</p><p>· Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</p><p>· Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</p><p>· Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</p><p>· Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</p>
<p>This is a steady, long-term position as a Systems Administration with a public-sector organization. In this role, you’ll be working across a wide-range of technologies, related to Windows, M365, networking, security and server administration. </p><p>In this position, you’ll be responsible for day-to-day operations of a wide range of systems. You’ll also be working on several projects related to systems upgrades and migrations. </p><p><br></p><p>This is a full-time position, and includes a competitive base salary, government pension, paid vacation and extended health and dental benefits. </p><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area.</p><p><br></p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
<p><strong>THE ROLE:</strong></p><p>Robert Half is seeking a hands-on IT Specialist who thrives in both field and office environments. This role is located in Grande Prairie, AB., and travel is required. In this operational role, you’ll be the primary technical contact for multiple northern sites, supporting end users, infrastructure, and IT projects that keep field operations running efficiently and securely.</p><p><em>Key Responsibilities:</em></p><ul><li>Deliver in-person and remote technical support for desktops, mobile devices, and end users</li><li>Configure laptops, handheld devices, and related equipment—including onboarding and offboarding tasks</li><li>Manage user accounts and devices across Active Directory, Azure/Entra, Intune, and Office 365</li><li>Resolve network, VPN, and general infrastructure issues</li><li>Partner with internal teams and external vendors to support site upgrades and IT initiatives</li><li>Take on a variety of IT tasks and contribute to ongoing operational and project-based work</li></ul><p><strong>WHY THIS ROLE:</strong></p><p>This is an excellent opportunity for someone who enjoys variety, problem-solving, and being the “go-to” IT resource in an active field environment. You’ll have the chance to work independently, influence site-level technology, and support critical operational functions.</p><p>This role offers a competitive compensation package, including comprehensive health benefits, employer-matched retirement savings, paid time off, wellness resources, and performance incentives. If you’re looking for a role where you can own your work, stay busy, and make a real impact on day-to-day operations—apply now.</p>
<p>Robert Half is working with a well established transportation company that is seeking a hands-on, operationally focused General Manager to lead day‑to‑day activities across dispatch, operations, maintenance, safety, and administration. This role requires a decisive leader who can set a clear vision, drive accountability, optimize performance, and build strong relationships with clients, drivers, and staff.</p><p><br></p><p><strong>Key Leadership Skills</strong></p><ul><li><strong>Leadership:</strong> Ability to set direction, motivate teams, enforce policies, make tough decisions, and hold people accountable.</li><li><strong>Strategic Thinking:</strong> Anticipates challenges and opportunities; develops forward‑looking plans.</li><li><strong>Communication:</strong> Clear and professional communication, both written and verbal.</li><li><strong>Decision Making:</strong> Makes timely, informed decisions in operational and safety‑critical situations.</li><li><strong>Relationship Building:</strong> Builds trust with clients, drivers, staff, and stakeholders; strong negotiation and conflict‑management skills.</li><li><strong>Problem Solving:</strong> Uses collaboration and sound judgment to address issues and create solutions.</li></ul><p><strong>Areas of Responsibility</strong></p><ul><li>Pre‑plan all operational requirements for efficient daily execution.</li><li>Ensure safe, on‑time deliveries and maximize driver utilization.</li><li>Drive operational efficiency and improve dispatch-driver communication.</li><li>Balance equipment across terminals (trailers, vans, step decks, etc.).</li><li>Ensure dispatchers track all units and make required appointments.</li><li>Prioritize service exceptions and complete detailed follow‑up reporting.</li><li>Approve pre‑loading, deliveries, and scheduling decisions prior to dispatch.</li><li>Ensure permits and pilot car services for oversized loads are arranged.</li><li>Conduct monthly Driver File audits and incident file reviews.</li><li>Review and reduce driver/truck idle time.</li><li>Support implementation of new software and staff training.</li><li>Maintain control and tracking of all truck and equipment keys.</li></ul><p>This is a full-time, permanent, in office position that offers a competitive salary, health and dental benefits as well as discretionary bonus program. Apply today!</p>
