<p><strong>Overview</strong></p><p>Our client is seeking a Training and Adoption Specialist for a 2-year term to support their digital transformation initiatives. This is a fully onsite role based in Edmonton, working closely with the Digital Transformation team.</p><p><br></p><p>This role will design modern training materials, deliver engaging learning experiences, and drive user adoption for Microsoft 365 and AI tools, with a strong emphasis on Microsoft Copilot. Although an internal trainer already exists, this role focuses on expanded adult learning, content creation, and front-facing facilitation.</p><p><br></p><p>Given upcoming provincial initiatives and increased workload leading into the election cycle, this individual will provide long-term continuity. They will contribute to Copilot readiness, corporate application training, LMS content development, and adoption activities in partnership with the OCM Lead.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Training Design and Delivery</strong></p><ul><li>Develop high quality training assets including job aids, step-by-step guides, videos, e-learning modules, microlearning, and process documentation.</li><li>Deliver in-person and virtual training sessions for diverse audiences.</li><li>Lead Copilot-focused training initiatives, including scenario-based use cases, demos, productivity coaching, and role-based learning.</li><li>Build, update, and maintain content within the Docebo LMS to support sustainable learning.</li></ul><p><strong>Content Development and Program Support</strong></p><ul><li>Use tools such as iSpring, Microsoft 365 applications, and multimedia platforms to create engaging, modern learning experiences.</li><li>Assess existing content libraries and determine what needs to be updated, expanded, or newly created.</li><li>Support end-user training requests, onboarding, one-off sessions, and corporate application education.</li></ul><p><strong>Adoption and Change Enablement</strong></p><ul><li>Partner with the OCM Lead to align training approaches with communication, engagement, and adoption activities.</li><li>Support the development of Copilot change programs including training materials, reinforcement strategies, and success metrics.</li><li>Coach and guide change champions to strengthen internal training capability and support departmental engagement.</li><li>Assist during go-live and hypercare periods by supporting users, answering questions, and reinforcing correct usage.</li></ul><p><strong>Stakeholder Engagement</strong></p><ul><li>Work directly with SMEs, project managers, executives, and end users to gather requirements and ensure training materials are accurate and relevant.</li><li>Maintain strong relationships with internal clients and promote a positive learning culture.</li><li>Represent the Digital Transformation team in a front-facing capacity, delivering polished and engaging sessions.</li></ul>
