5 results for Help Desk Tier 3 jobs

Help Desk Analyst I

Toronto, ON
onsite
Contract to Hire
30 - 40 CAD / Hourly
This is an active contract opportunity with our client. We are looking for a Help Desk Analyst I to join an investment management organization in Toronto, Ontario on a contract basis with the potential to become permanent. This opportunity is ideal for an experienced IT support specialist who is comfortable assisting users in a Microsoft-focused environment and resolving day-to-day technical issues efficiently. The role supports business operations through responsive service, practical troubleshooting, and dependable end-user assistance across workplace technology. Responsibilities:• Provide front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner.• Support users within a Microsoft environment, including Office 365 applications, standard desktop tools, and common workstation configurations.• Troubleshoot point-of-sale equipment and printer-related concerns, identifying root causes and coordinating fixes to minimize disruption.• Perform basic network checks to help isolate connectivity problems and escalate more complex infrastructure issues when required.• Assist with device setup, user onboarding, and routine IT requests to ensure staff have the tools needed for daily work.• Document incidents, resolutions, and recurring technical trends clearly to support service continuity and knowledge sharing.• Deliver on-site support during scheduled coverage periods, including work performed at the location as needed.• Collaborate with internal teams to address service requests, follow established support procedures, and contribute to a smooth user experience.
2026-06-15T00:00:00Z

Desktop Support Technician

Prince George, BC
onsite
Contract to Hire
25 - 28 CAD / Hourly
OverviewOur Prince George, BC–based client is seeking a Desktop Support Specialist for a 3-month contract-to-hire opportunity. This role is fully onsite and requires hands-on experience supporting end users in a corporate environment. Responsibilities<ul><li>Provide day-to-day IT support for office hardware, including PCs, laptops, printers, and boardroom equipment</li><li>Support operating systems, Microsoft 365, and other business applications</li><li>Troubleshoot and resolve technical issues independently, escalating when required</li><li>Manage and respond to service requests via phone, email, walk-ins, and ServiceNow</li><li>Install, configure, and maintain hardware, operating systems, and software applications</li><li>Troubleshoot network connectivity and related issues</li><li>Administer user accounts and support a client-server environment</li><li>Identify recurring issues and implement long-term solutions to improve stability</li><li>Ensure timely resolution of tickets while maintaining strong customer service standards</li></ul>
2026-05-28T00:00:00Z

Desktop Support Analyst

Victoria, BC
onsite
Contract / Temporary
23.75 - 27.5 CAD / Hourly
Overview:We are seeking a hands-on Desktop Support Analyst to join our Victoria-based client on a 6-month, fully onsite contract with strong potential for permanent conversion. This role supports a dynamic, multi-entity environment across aviation, agriculture, and a family office. You’ll provide end-to-end user support to a small but diverse user base, working through tickets while also proactively managing onboarding, offboarding, and device setup. <ul><li>Provide onsite desktop and end-user support across multiple business entities</li><li>Manage onboarding and offboarding processes (user provisioning, hardware setup, access management)</li><li>Configure, deploy, and maintain desktops, laptops, and peripherals</li><li>Troubleshoot hardware, software, and connectivity issues</li><li>Handle and prioritize tickets through the Freshservice ticketing system</li><li>Support and administer Microsoft 365 environment (Exchange, Teams, SharePoint basics)</li><li>Manage users and access within Active Directory</li><li>Assist with network-related troubleshooting (Cisco Meraki environment)</li><li>Maintain documentation and ensure best practices are followed across all entities</li></ul>
2026-06-10T00:00:00Z

Senior Client Services IT Technician

Calgary, AB
onsite
Permanent
70000 - 80000 CAD / Yearly
THE ROLE: We are seeking a Senior Client Services IT Technician to deliver exceptional technical support across client environments. This hands-on role focuses on troubleshooting complex issues, maintaining systems, and ensuring seamless IT operations while providing a high level of customer service.Key responsibilities include:<ul><li>Acting as the primary point of contact for user support (in-person, phone, and remote)</li><li>Diagnosing and resolving hardware, software, and network issues</li><li>Performing system maintenance, installations, and optimizations</li><li>Troubleshooting LAN/WAN connectivity and third-party systems</li><li>Following up with users to ensure successful issue resolution and satisfaction</li><li>Recommending tailored IT solutions based on client needs</li><li>Maintaining accurate ticketing and supporting billing documentation</li></ul>WHY THIS ROLE?This is an exciting opportunity to join a growing, fast-paced organization where your technical expertise and customer service skills will make a real impact. You’ll work with a variety of clients and technologies, gaining diverse and hands-on experience in a supportive, collaborative environment. The role offers a competitive salary and comprehensive benefits package, along with a strong focus on work-life balance and professional growth. If you’re looking to advance your IT career while working on meaningful challenges, apply now.
2026-06-12T00:00:00Z

Senior Client Services IT Technician

Edmonton, AB
onsite
Permanent
70000 - 80000 CAD / Yearly
THE ROLE: We’re helping our Edmonton client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks. The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board. Working both in person and remotely, you'll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.Key Responsibilities:<ul><li>Acting as the primary point of contact for technical support requests (in person, phone, and remote)</li><li>Diagnosing and resolving hardware, software, and network-related issues</li><li>Performing system maintenance, installations, and optimizations</li><li>Troubleshooting LAN/WAN connectivity and third-party systems</li><li>Following up with users to ensure resolution and a positive support experience</li><li>Providing consultative recommendations on IT solutions aligned to client needs</li><li>Maintaining accurate ticketing and supporting billing documentation</li></ul>WHY THIS ROLE?This is your chance to be part of a thriving and fast-growing organization that values its team members and fosters a dynamic work environment. Beyond a competitive salary and comprehensive benefits, you’ll enjoy a collaborative environment that supports a strong work-life balance. Joining this team means you’ll have the opportunity to work with cutting-edge technologies, work in partnership within a supportive and motivated group, and make a real impact in a business that’s expanding rapidly. If you’re ready to showcase your technical skills while growing your career, this is the role for you!
2026-06-12T00:00:00Z