9 results for Customer Service Representative jobs

Customer Service Representative

Thornhill, ON
remote
Contract to Hire
17.1 - 19.8 CAD / Hourly
We are looking for a Customer Service Representative to join a busy service-focused team in Ontario on a contract basis with the potential for a permanent opportunity. This opportunity is ideal for someone who enjoys supporting customers, managing documentation, and staying organized while handling a high volume of work. The role will help address a significant claims-related backlog and requires strong communication, sound judgement, and a detail-oriented approach to service. Responsibilities: • Create and prepare claim-related documents, including member correspondence, consent forms, and supporting letters required for file activity. • Handle payment processing for claim expenses such as appraisal charges, glass invoices, and report-related fees with accuracy and attention to detail. • Assist the Total Loss team by assembling and issuing proof of loss documentation to support timely settlements. • Obtain external records, including police and fire reports, to help move investigations and claim reviews forward. • Send property damage claim files to legal representatives when requested, ensuring documentation is complete and properly organized. • Receive, sort, and distribute incoming mail and correspondence to the appropriate files or team members. • Place outbound calls to members to gather first notice of loss details for claims submitted after hours or through online channels. • Respond to inbound calls as needed and direct customers efficiently to the correct department based on their needs.
2026-06-23T00:00:00Z

Customer Experience Specialist

Etobicoke, ON
onsite
Contract / Temporary
22.8 - 26.4 CAD / Hourly
We are looking for a Customer Experience Specialist to join our team in Etobicoke, Ontario on a Contract basis. This on-site opportunity is ideal for someone who enjoys providing dependable administrative and customer support in a fast-paced environment. The successful candidate will help manage order-related tasks, maintain accurate records, and contribute to a smooth day-to-day workflow. Responsibilities: • Enter customer and order information into internal systems with a high level of accuracy and attention to detail. • Support the processing of paper-based orders by converting them into complete electronic records for operational use. • Assist with order picking activities to help ensure items are prepared correctly and on schedule. • Monitor order details closely and flag discrepancies or missing information for timely resolution. • Provide general customer service support by responding to inquiries and helping address routine concerns. • Use business software and CRM tools to update records, track activities, and support communication across teams. • Participate in training on internal order entry processes and follow established procedures consistently.
2026-06-29T00:00:00Z

Member Services Representative – Benefits

North York, ON
onsite
Permanent
60000 - 70000 CAD / Yearly
Robert Half Canada is hiring a Member Services Representative for a valued client in the benefits and pension administration sector. This is an excellent opportunity for a service-driven professional who enjoys helping people, solving complex benefit-related questions, and making a meaningful impact through accurate, compassionate member support. If you bring experience in benefits, disability, leave administration, or pension-related services, this role offers the chance to grow your expertise in a collaborative and member-focused environment. What You’ll Do<ul><li>Serve as a key point of contact for members with questions related to benefit and pension plans.</li><li>Administer benefit updates such as enrollments, reinstatements, terminations, dependent changes, beneficiary updates, and supporting documentation.</li><li>Support disability, leave, and self-pay administration, including tracking, communication, documentation, and funding calculations.</li><li>Work closely with external providers, claims administrators, and internal stakeholders to help resolve member issues efficiently and professionally.</li><li>Maintain accurate records, process forms, and ensure documentation is complete and compliant.</li><li>Assist members with online portal access and basic technical support.</li><li>Contribute to special projects, wellness events, and other member service initiatives as needed.</li></ul>
2026-06-18T00:00:00Z

Customer Service & Order Administrator

New Westminster, BC
onsite
Permanent
48000 - 52000 CAD / Yearly
Our client, a well-established and growing organization within the lighting and electrical products industry, is seeking a Customer Service & Order Administration Coordinator to join their team. This is an excellent opportunity for an organized, technically inclined professional who enjoys working in a fast-paced environment and takes pride in delivering exceptional customer service. This position combines customer support, order processing, administrative coordination, and technical product knowledge. The successful candidate will become a key point of contact for customers, vendors, and internal teams while supporting day-to-day operations and helping ensure a seamless customer experience. Key Responsibilities <ul><li> Process and manage customer orders accurately and efficiently.</li><li> Receive and coordinate purchase orders from customers and vendors.</li><li> Match purchase orders, invoices, and supporting documentation to ensure accuracy.</li><li> Verify approvals and authorizations for transactions and documentation.</li><li> Code and post invoices within the company's internal systems.</li><li> Respond to customer inquiries via phone and email in a professional and timely manner.</li><li> Build and maintain positive relationships with customers, proactively following up to provide updates and support.</li><li> Learn and maintain knowledge of the company's products, systems, and processes.</li><li> Provide basic technical guidance and answer customer questions related to lighting products and applications.</li><li> Collaborate closely with sales, operations, and vendor partners to resolve issues and ensure customer satisfaction.</li><li> Identify opportunities to improve processes and contribute to operational efficiency.</li><li> Support various administrative and customer service functions as required.</li><li> </li></ul>
2026-06-23T00:00:00Z

Sr. Customer Service Coordinator

North York, ON
onsite
Permanent
70000 - 90000 CAD / Yearly
We are looking for an experienced customer service specialist to oversee complex order activity and support key client relationships in Ontario. This position plays a central role in coordinating customer requirements with internal teams, ensuring orders move through the process accurately and on schedule. The successful candidate will also act as a knowledgeable resource on SAP-based order management while helping improve service quality, process consistency, and team effectiveness. Responsibilities: • Oversee a portfolio of strategic customer accounts, building strong working relationships and responding to service needs with professionalism and urgency. • Handle advanced customer concerns, order exceptions, and delivery-related issues by coordinating solutions across internal departments. • Manage the full order cycle from entry to final shipment, ensuring accuracy, timeliness, and alignment with customer expectations. • Track inventory availability, production timing, and shipping status to proactively address delays or fulfilment risks. • Investigate and resolve discrepancies involving orders, returns, credits, and transportation challenges with a focus on service recovery. • Support demand planning and forecast-related activities by maintaining reliable order information and communicating account trends. • Serve as the internal resource for SAP order management processes, offering guidance, troubleshooting support, and practical training to team members. • Maintain process documentation, uphold data accuracy standards, and contribute to testing, system updates, and operational improvement initiatives. • Review service performance indicators, identify opportunities for increased efficiency, and participate in cross-functional projects that strengthen customer satisfaction. • Assist with onboarding and mentoring team members by sharing best practices and providing support on complex account matters.
2026-07-02T00:00:00Z

Bilingual Customer Service III - CAD

Unionville, ON
onsite
Contract / Temporary
24 - 27 CAD / Hourly
We are looking for a bilingual customer service representative to support customers and internal sales partners in a fast-paced healthcare environment in Markham, Ontario. This Long-term Contract opportunity offers a hybrid schedule and focuses on delivering responsive, accurate service in both English and French while helping maintain strong client relationships. The successful candidate will coordinate order-related activities, resolve inquiries efficiently, and contribute to a collaborative team committed to service excellence. Responsibilities: • Respond to customer and sales inquiries in English and French through phone and email, providing timely and attentive support. • Process customer orders and related requests accurately while following established service standards and internal procedures. • Investigate account, order, and service issues to achieve prompt resolution and a positive customer experience. • Support the setup and maintenance of customer accounts, ensuring information is complete and up to date. • Monitor shared inboxes and workload queues to action requests within expected timelines. • Work closely with sales representatives and internal teams to coordinate follow-ups, clarify details, and address customer needs. • Document interactions, updates, and outcomes clearly across relevant systems to maintain accurate records. • Assist with continuous improvement efforts and support operational changes or system-related updates as required.
2026-06-30T00:00:00Z

Client Experience Administrator

Vancouver, BC
onsite
Permanent
55000 - 65000 CAD / Yearly
Our client is a top diversified wealth management firm and are searching to fill the position of Client Experience Administrator. This person will be responsible for the front of house in a beautiful Downtown Vancouver office. You will be the first point of contact for all high net worth clients entering the premises, and will set the standard for the rest of the company. This is a great opportunity for someone who is searching for a stable, encouraging, and sociable environment. The main duties of this person are:<ul><li>Provide administrative support to the front of house and act as first point of contact for ultra high net worth clients.</li><li>Manage email inbox and inbound calls.</li><li>Manage the company fax and distribute mail to advisors.</li><li>Support the business with facilities management.</li><li>Assist with planning and organization of events for employees</li><li>Coordinate with other departments for any relevant client queries.</li><li>Ensure appropriate setup of meeting rooms - tech, catering, equipment.</li></ul>
2026-06-23T00:00:00Z

Outside Sales Representative

Agassiz, BC
onsite
Permanent
70000 - 80000 CAD / Yearly
We are looking for an experienced Outside Sales Representative to support business growth for a respected company serving the construction materials and aggregate market in British Columbia. This position suits a detail-oriented sales representative who builds trust easily, enjoys spending time in the field, and can manage customer relationships across a busy regional territory. The role combines new account development with ongoing support for existing clients, with a strong focus on service, responsiveness, and coordination with internal teams. Responsibilities: • Build and strengthen business relationships with contractors, developers, municipal contacts, builders, trucking partners, and other industrial customers across the assigned region.• Seek out new sales opportunities by identifying prospective clients, following up on leads, and expanding the company’s presence in the local construction and aggregate market.• Travel throughout the territory to meet customers in person, visit job sites, and develop a clear understanding of project timelines and material needs.• Prepare accurate pricing, quotations, and proposals that reflect customer requirements and support timely decision-making.• Work closely with operations, dispatch, and internal staff to help ensure orders are delivered efficiently and customer expectations are met.• Keep clients informed about product availability, scheduling updates, and project-related considerations to maintain a high standard of service.• Track market conditions, competitor activity, and emerging industry trends to help inform sales efforts and business planning.• Record sales activity, customer communications, and opportunity updates in the company’s CRM and sales management systems.• Represent the organization effectively in all client interactions and contribute to its strong reputation within the construction sector.
2026-07-02T00:00:00Z

Outside Sales Representative

Toronto, ON
onsite
Permanent
60000 - 65000 CAD / Yearly
An established investment management firm is seeking a driven, relationship-focused Regional Associate to join its growing Canadian sales team. This is an excellent opportunity for an ambitious sales professional looking to make a meaningful impact while working alongside experienced sales leaders in the financial services industry.Based in Toronto, with flexibility for candidates located in Montreal, this role partners closely with senior sales professionals to develop and execute regional business development strategies. The successful candidate will play a key role in expanding relationships within the financial advisor community and supporting the growth of a well-respected investment platform across a designated territory.This position is ideal for someone who enjoys proactive outreach, building professional relationships, uncovering opportunities, and contributing to a collaborative, high-performance sales environment. Key Responsibilities<ul><li>Support business development and sales growth within an assigned territory.</li><li>Conduct proactive outreach through phone calls, email campaigns, and virtual meetings with financial advisors, associates, and other industry contacts.</li><li>Build and maintain strong relationships with existing and prospective advisor partners.</li><li>Identify and qualify new business opportunities and contribute to a robust sales pipeline.</li><li>Schedule advisor meetings, presentations, and educational events.</li><li>Follow up on marketing initiatives, campaigns, webinars, and other engagement activities.</li><li>Partner with senior sales professionals to advance and close opportunities.</li><li>Respond to advisor inquiries and provide exceptional client service.</li><li>Assist with the coordination and preparation of both virtual and in-person meetings and presentations.</li><li>Maintain accurate records of client interactions, opportunities, and activity within the CRM system.</li><li>Develop a strong understanding of the firm's investment solutions, market positioning, and value proposition.</li><li>Contribute actively to team discussions, share best practices, and support continuous improvement initiatives.</li></ul>
2026-06-23T00:00:00Z