7 results for Customer Service Representative jobs

Customer Service Representative

Edmonton, AB
onsite
Temporary
0 - 0 CAD / Yearly
Our client is looking for a proactive Customer Service Representative to join their team in Edmonton, Alberta. This role supports customers by providing exceptional service, resolving inquiries, and ensuring a positive customer experience. The ideal candidate is a strong communicator, organized, detail-oriented, and able to thrive in a fast-paced environment while delivering professional and efficient support.Responsibilities:<ul><li>Respond to inbound phone inquiries with clear, accurate information.</li><li>Record call details and update information using data entry systems.</li><li>Manage email correspondence and follow up on requests promptly.</li><li>Make outbound calls to provide updates or clarify information.</li><li>Schedule appointments and maintain accurate service records.</li><li>Use Microsoft Word and Excel for administrative tasks and documentation.</li><li>Complete required training before handling client interactions independently.</li></ul>
2026-07-21T00:00:00Z

Customer Service Representative

Edmonton, AB
onsite
Temporary
0 - 0 CAD / Yearly
Our client is looking for a Customer Service Representative to support a government team in Edmonton, Alberta on a contract basis. This role focuses on handling public inquiries, providing accurate information, and completing administrative tasks to support effective service delivery. The successful candidate will be professional, detail-oriented, and comfortable working in a structured environment. Responsibilities:<ul><li>Respond to incoming calls and written inquiries from the public in a professional and timely manner.</li><li>Provide accurate information, resolve service questions, and escalate complex matters when required.</li><li>Document customer interactions, update records, and complete accurate data entry.</li><li>Support appointment scheduling and coordination activities.</li><li>Complete inbound and outbound communication to follow up on requests and confirm information.</li><li>Use Microsoft Office tools, including Word and Excel, to maintain records and support reporting.</li><li>Complete onboarding and training before managing calls independently.</li><li>Maintain flexibility with Monday to Friday schedules and potential extended hours as required.</li></ul>
2026-07-21T00:00:00Z

Client Services Specialist

Toronto, ON
onsite
Temporary
23 - 27 CAD / Hourly
We are looking for a Bilingual (English/French) Client Services Specialist to join our client's team in Toronto, Ontario on a contract basis. In this hybrid role, you will deliver attentive, detail-oriented service to clients while supporting day-to-day branch and customer service activities. This opportunity is ideal for someone who enjoys helping people, handling a variety of service requests, and connecting clients with the right financial solutions. Responsibilities:• Provide courteous and detail-oriented assistance to clients across in-person, phone, and email interactions, ensuring a positive service experience.• Support account-related requests, including assisting with new account setup, processing routine transactions, and responding to walk-in client needs at the branch.• Speak with clients to understand their banking or financial service needs and direct them to the appropriate specialist or self-serve channel when suitable.• Maintain accurate records by completing data entry, updating client information, and documenting service activities in a timely manner.• Respond to inbound inquiries and complete follow-up communications as needed to resolve issues and support ongoing client requests.• Remain informed about the organization’s products and services in order to provide relevant guidance and appropriate referrals.• Follow established regulatory, privacy, and internal compliance standards in all client interactions and daily tasks.• Contribute to branch operations and take on additional duties as required, including supporting the hybrid work model with regular office attendance.
2026-07-15T00:00:00Z

Customer Experience Manager

North York, ON
onsite
Permanent
100000 - 125000 CAD / Yearly
We are looking for an Application Manager to oversee the architecture, strategy, and ongoing enhancement of customer experience platforms in Toronto, Ontario. You will connect business goals with technical execution, turning customer feedback and behavioural insights into practical improvements across digital and customer-facing channels. The position also includes leading a high-performing team, managing external vendors, and guiding platform initiatives that support personalization, reporting, and service excellence. Responsibilities:• Lead the direction, administration, and continuous improvement of customer experience platforms, with strong emphasis on Qualtrics and related engagement tools.• Partner with business and technology teams to translate guest feedback, sentiment data, and operational priorities into scalable platform solutions.• Oversee technical delivery for platform enhancements, integrations, and feature rollouts that improve insight gathering and customer engagement.• Manage the product roadmap by setting priorities, coordinating timelines, and aligning initiatives with organizational objectives.• Supervise and support team members responsible for platform performance, implementation activities, and ongoing optimization.• Build and maintain productive relationships with vendors and external partners to ensure reliable service delivery and value from platform investments.• Work across cross-functional groups to drive projects involving CRM, security considerations, and omni-channel customer experience capabilities.• Establish processes and reporting approaches that turn customer data into actionable recommendations for improving guest experiences.• Coordinate with internal and external product stakeholders to deliver initiatives efficiently and maintain alignment on scope, risks, and outcomes.
2026-07-15T00:00:00Z

Client Services IT Technician

Calgary, AB
onsite
Permanent
60000 - 65000 CAD / Yearly
THE ROLE: We’re helping our Calgary client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks. The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board. Working both in person and remotely, you'll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.Key Responsibilities:<ul><li>Act as the front-line contact for users, addressing tickets and resolving technical issues related to computers, software, and hardware via phone, email, or in person</li><li>Perform day-to-day system maintenance, including installations, repairs, and optimization of computer systems</li><li>Analyze customer-reported problems, diagnose root causes, and provide step-by-step guidance to implement effective solutions, leveraging diagnostic tools as needed</li><li>Handle troubleshooting for Local Area Networks (LAN), Wide Area Networks (WAN), and third-party systems, ensuring uninterrupted connectivity</li><li>Follow up with users to confirm resolutions, gather feedback on IT systems, and ensure a seamless user experience</li><li>Recommend tailored IT solutions based on customers’ unique needs and requirements</li><li>Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing</li></ul>WHY THIS ROLE?This is your chance to be part of a thriving and fast-growing organization that values its team members and fosters a dynamic work environment. Beyond a competitive salary and comprehensive benefits, you’ll enjoy a collaborative environment that supports a strong work-life balance. Joining this team means you’ll have the opportunity to work with cutting-edge technologies, work in partnership within a supportive and motivated group, and make a real impact in a business that’s expanding rapidly. If you’re ready to showcase your technical skills while growing your career, this is the role for you!
2026-07-07T00:00:00Z

Outside Sales Representative

Agassiz, BC
onsite
Permanent
70000 - 80000 CAD / Yearly
We are looking for an experienced Outside Sales Representative to support business growth for a respected company serving the construction materials and aggregate market in British Columbia. This position suits a detail-oriented sales representative who builds trust easily, enjoys spending time in the field, and can manage customer relationships across a busy regional territory. The role combines new account development with ongoing support for existing clients, with a strong focus on service, responsiveness, and coordination with internal teams. Responsibilities: • Build and strengthen business relationships with contractors, developers, municipal contacts, builders, trucking partners, and other industrial customers across the assigned region.• Seek out new sales opportunities by identifying prospective clients, following up on leads, and expanding the company’s presence in the local construction and aggregate market.• Travel throughout the territory to meet customers in person, visit job sites, and develop a clear understanding of project timelines and material needs.• Prepare accurate pricing, quotations, and proposals that reflect customer requirements and support timely decision-making.• Work closely with operations, dispatch, and internal staff to help ensure orders are delivered efficiently and customer expectations are met.• Keep clients informed about product availability, scheduling updates, and project-related considerations to maintain a high standard of service.• Track market conditions, competitor activity, and emerging industry trends to help inform sales efforts and business planning.• Record sales activity, customer communications, and opportunity updates in the company’s CRM and sales management systems.• Represent the organization effectively in all client interactions and contribute to its strong reputation within the construction sector.
2026-07-06T00:00:00Z

Outside Sales Representative

Toronto, ON
onsite
Permanent
60000 - 65000 CAD / Yearly
An established investment management firm is seeking a driven, relationship-focused Outside Sales Representative to join its growing Canadian sales team. This is an excellent opportunity for an ambitious sales professional looking to make a meaningful impact while working alongside experienced sales leaders in the financial services industry.Based in Toronto, with flexibility for candidates located in Montreal, this role partners closely with senior sales professionals to develop and execute regional business development strategies. The successful candidate will play a key role in expanding relationships within the financial advisor community and supporting the growth of a well-respected investment platform across a designated territory.This position is ideal for someone who enjoys proactive outreach, building professional relationships, uncovering opportunities, and contributing to a collaborative, high-performance sales environment. Key Responsibilities<ul><li>Support business development and sales growth within an assigned territory.</li><li>Conduct proactive outreach through phone calls, email campaigns, and virtual meetings with financial advisors, associates, and other industry contacts.</li><li>Build and maintain strong relationships with existing and prospective advisor partners.</li><li>Identify and qualify new business opportunities and contribute to a robust sales pipeline.</li><li>Schedule advisor meetings, presentations, and educational events.</li><li>Follow up on marketing initiatives, campaigns, webinars, and other engagement activities.</li><li>Partner with senior sales professionals to advance and close opportunities.</li><li>Respond to advisor inquiries and provide exceptional client service.</li><li>Assist with the coordination and preparation of both virtual and in-person meetings and presentations.</li><li>Maintain accurate records of client interactions, opportunities, and activity within the CRM system.</li><li>Develop a strong understanding of the firm's investment solutions, market positioning, and value proposition.</li><li>Contribute actively to team discussions, share best practices, and support continuous improvement initiatives.</li></ul>
2026-07-16T00:00:00Z