6 results for Customer Service Representative jobs

Customer Service Representative

Edmonton, AB
onsite
Temporary
0 - 0 CAD / Yearly
Our client is looking for a dedicated Customer Service Representative to join their team on a contract basis in Edmonton, Alberta. This role supports the delivery of efficient, accurate, and high-quality service to members, applicants, and the public. The ideal candidate is detail-oriented, adaptable, and customer-focused, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment.Responsibilities:<ul><li>Respond to inquiries on membership, registration, and services.</li><li>Escalate complex issues while maintaining ownership of resolution.</li><li>Assist with applications and online systems.</li><li>Review documentation for accuracy and compliance.</li><li>Process renewals and administrative updates.</li><li>Maintain accurate records in internal systems.</li><li>Prepare correspondence and reports.</li><li>Monitor queues and ensure timely responses.</li><li>Identify process improvements to enhance service.</li><li>Participate in team meetings and training.</li></ul>
2026-05-01T00:00:00Z

Customer Service Representative

Thornhill, ON
remote
Contract / Temporary to Hire
17.1 - 19.8 CAD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Ontario on a contract basis, with the potential for permanent employment. This opportunity is ideal for someone who enjoys supporting customers, managing detailed administrative work, and helping teams address a high volume of outstanding claims-related activities. The initial term is three months, with the potential for extension and longer-term employment based on business needs and performance. Responsibilities: • Create and prepare claim-related documents, including customer letters, third-party correspondence, consent forms, and other supporting file materials. • Handle claim payments accurately, such as processing fees for appraisals, glass invoices, and official report requests. • Assist the Total Loss team by assembling and issuing proof of loss documentation to support timely settlements. • Obtain external records, including police and fire reports, to help advance claim reviews and investigations. • Send property damage claim files to legal counsel when requested and ensure records are forwarded correctly. • Receive, organize, and distribute incoming mail and correspondence to the appropriate parties in a timely manner. • Contact members by phone to gather first notice of loss details for claims submitted after hours or through online channels. • Respond to inbound calls as needed and direct customers to the appropriate department based on their inquiry. • Help manage fluctuating workloads and priorities in response to operational demand and claim backlogs.
2026-04-29T00:00:00Z

Customer Service Manager

Mississauga, ON
onsite
Permanent
90000 - 100000 CAD / Yearly
We’re hiring an experienced Customer Service Manager to lead a team in a fast-paced B2B distribution environment. This role oversees daily service operations, system improvements (EDI, ERP, CRM), and drives efficiency across order management and customer communication.Responsibilities:<ul><li>Lead, coach, and support a team of Customer Service Representatives/ Order Desk </li><li>Oversee pricing checks, stock inquiries, order expediting, and issue resolution</li><li>Ensure high-quality service in a high-volume order environment</li><li>Improve EDI processes and enhance ERP workflows (Epicor Prophet 21 is an asset)</li><li>Strengthen CRM usage and partner with IT on system improvements</li><li>Collaborate with Operations, Sales, Purchasing, and IT on continuous improvement initiatives</li></ul>
2026-04-27T00:00:00Z

Customer Service Representative/Dispatcher

Calgary, AB
remote
Temporary
0 - 0 CAD / Yearly
Our client is seeking a detail-focused Customer Service Representative/Dispatcher to join their team on a contract basis in Calgary, Alberta. This role supports logistics operations by coordinating deliveries, maintaining system accuracy, and working with cross-functional teams to ensure smooth operations. The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.Responsibilities:<ul><li>Monitor and support dispatch and order management system (OMS) activity.</li><li>Resolve same-day delivery issues such as delays, missed deliveries, and route changes.</li><li>Coordinate with internal teams to resolve customer and operational issues.</li><li>Prepare and maintain contracts, service agreements, and related documentation.</li><li>Generate and maintain operational reports (billing, renewals, performance metrics).</li><li>Track contract milestones, expirations, and required follow-ups.</li><li>Support onboarding, customer launches, and quarterly business reviews (QBRs).</li></ul>
2026-04-29T00:00:00Z

Member Services Coordinator

Edmonton, AB
onsite
Permanent
95000 - 100000 CAD / Yearly
Our client, a well‑established and highly respected organization within Alberta’s regulated agricultural sector, has retained us to recruit a Member Services Coordinator to support province‑wide and inter‑provincial transportation services, policy execution, and stakeholder coordination. This is a high‑visibility, trust‑based role requiring strong judgment, diplomacy, and operational precision. The successful candidate will work closely with producers, processors, transportation providers, government contacts, and inter‑provincial partners to ensure efficient product movement, policy alignment, and consistent service delivery across Western Canada. Reporting into senior leadership, the key responsibilities include: Transportation & Dispatch Coordination<ul><li>Assemble weekly processor volume requirements and develop cost‑effective dispatch plans</li><li>Coordinate Alberta and inter‑provincial product movement in alignment with supply, demand, and policy</li><li>Manage routing adjustments related to shutdowns, seasonal fluctuations, and operational changes</li><li>Communicate timely destination and routing updates to transportation partners</li></ul>Inter‑Provincial & Industry Collaboration<ul><li>Lead weekly inter‑provincial coordination calls with western partners</li><li>Liaise with processor stakeholders on forecasting, ordering, delivery windows, and shutdown scheduling</li><li>Support alignment of policies and procedures across western provinces</li><li>Provide technical data, analysis, and recommendations to committees and working groups</li></ul>Transportation Rates & Policy Support<ul><li>Support annual transportation rate review and consultation processes</li><li>Assist with transportation rate formula adjustments as required</li><li>Participate in industry consultation forums and advisory committees</li></ul>Producer & Stakeholder Support<ul><li>Assist producers with quality‑related inquiries and administrative policy interpretation</li><li>Resolve hauler and processor concerns with a focus on system‑wide improvement</li><li>Provide timely information and support to government, finance, and testing stakeholders</li></ul>Technology & Systems Leadership<ul><li>Serve as subject matter expert for handheld transportation software</li><li>Troubleshoot system issues and support users across western provinces</li><li>Define functional requirements for software enhancements and support development, UAT, and deployment</li><li>Present change requests for executive approval</li></ul>Inventory & Supply Management<ul><li>Track and coordinate barcode inventories across western provinces</li><li>Manage provincial seal inventories and coordinate ordering</li><li>Negotiate and oversee seal distribution contracts</li></ul>People Leadership<ul><li>Supervise, coach, and support the Member Services Analyst</li><li>Conduct regular performance and development discussions</li><li>Provide back‑up coverage to ensure continuity of service</li></ul>Given the sensitive nature of the work, this role demands a high degree of professionalism, discretion, and the ability to navigate complex stakeholder environments with confidence. This is a permanent, full-time, in office role (SW Edmonton) that offers a generous total rewards program. Apply today!
2026-04-29T00:00:00Z

Inside Sales Representative

Delta, BC
onsite
Permanent
60000 - 70000 CAD / Yearly
Build Strong Customer Relationships. Drive Sales. Grow Your Career. Our client, a recognized leader in the industrial distribution sector, is seeking an experienced Inside Sales Representative to join their Delta, BC branch. This is an excellent opportunity for a customer-focused sales professional with experience in industrial products, pipe, valves, fittings, fire protection, or plumbing-related industries. The successful candidate will play a key role in supporting customers, driving branch sales, and building long-term relationships across Delta and the surrounding area. About the Role The Inside Sales Representative will be responsible for managing customer inquiries, processing sales orders, preparing quotations, and coordinating deliveries. This individual will serve as a key point of contact for customers regarding pricing, scheduling, product availability, and delivery timelines. The ideal candidate thrives in a fast-paced environment, enjoys solving customer issues, and has the technical aptitude to understand and communicate product information effectively. Key Responsibilities <ul><li>Receive and process customer sales orders via phone, email, fax, and through sales representatives</li><li>Enter order details accurately into the system and coordinate non-stock material requirements with purchasing teams</li><li>Prepare quotations, communicate product specifications, and follow up with customers as required</li><li>Coordinate delivery schedules with warehouse staff and customers to ensure timely fulfillment</li><li>Investigate and resolve customer concerns by liaising with outside sales, accounting, purchasing, and warehouse teams</li><li>Use consultative selling techniques to promote complementary, substitute, and specially priced products</li><li>Follow up on direct shipments to ensure orders, deliveries, and billing are completed accurately and on time</li><li>Process returns and prepare documentation for customer returns and supplier claims</li><li>Maintain current knowledge of company products, services, and industry trends</li><li>Participate in inventory counts, trade shows, special sales functions, and training programs</li><li>Prepare reports and provide updates on customer activity and sales opportunities</li></ul>
2026-04-15T00:00:00Z