Customer Service Representative Jobs

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Service Advisor

Edmonton, AB
onsite
Permanent
70000 - 85000 CAD / Yearly
Robert Half is partnering with a growing Edmonton-based service organization to recruit a Service Advisor / Service Operations Coordinator for a key position within their service department.This is an excellent opportunity for a highly organized, proactive professional who thrives on keeping people, priorities and processes moving. Our client is looking for someone who can become the operational hub of the service department, coordinating workflow between customers, field technicians, management, parts, projects and administration.The successful candidate will be focused on workflow, coordination, communication and follow-through, ensuring service work progresses efficiently from the initial customer request through completion, documentation and invoicing. Key Responsibilities· Coordinate and schedule field service technicians based on customer requirements, urgency and operational priorities.· Monitor open service calls and ensure outstanding work is consistently followed through.· Communicate with customers regarding scheduling, service status and next steps.· Act as a key liaison between customers, technicians, management, parts and administrative teams.· Review work orders for completeness and follow up on outstanding or missing documentation.· Ensure completed service work moves efficiently toward invoice-ready status.· Track technician recommendations, additional work opportunities and items requiring quotes or customer follow-up.· Provide administrative coordination and support to the estimating and quoting process.· Maintain visibility over outstanding service activities and proactively identify items requiring attention.· Help establish and maintain effective processes, tracking systems and workflow practices.· Support the Service Manager by taking ownership of day-to-day coordination and administrative follow-through.· Identify opportunities to improve efficiency, communication and accountability across the service operation.· Ensure important tasks and customer commitments don't fall through the cracks. What We're Looking ForThe ideal candidate is someone who naturally takes ownership. You are organized, comfortable juggling competing priorities and known for following things through to completion.
2026-10-23T00:00:00Z

Inside Sales Representative

Delta, BC
onsite
Permanent
75000 - 90000 CAD / Yearly
Are you an experienced industrial sales professional looking to join a well-established organization with a strong reputation in the market? We are partnering with a leading industrial company seeking an Inside Sales Representative to support existing customers while driving new business growth across a diverse portfolio of industrial accounts. This is an excellent opportunity for someone who thrives in a technical sales environment, enjoys building long-term customer relationships, and has a strong understanding of industrial products, fabrication, or manufacturing processes. What You Will Be Doing<ul><li>Develop and grow both new and existing customer accounts across a variety of industrial sectors.</li><li>Identify new business opportunities through proactive prospecting and relationship development.</li><li>Prepare quotations, negotiate pricing, and manage the sales process from inquiry to order fulfillment.</li><li>Review customer drawings, specifications, and technical requirements to ensure accurate solutions.</li><li>Promote value-added processing and fabrication capabilities to meet customer needs.</li><li>Work closely with production, purchasing, and operations teams to ensure exceptional customer service and on-time delivery.</li><li>Build trusted, long-term relationships by providing technical support and responsive account management.</li></ul>
2026-10-21T00:00:00Z

Patient Services Manager

Ottawa, ON
onsite
Permanent
88000 - 105000 CAD / Yearly
Robert Half is partnering with an organization that's looking to add a Patient Service Manager to their growing team. This is a full-time/permanent role on site. Responsibilities:<ul><li>Supervise and guide the Patient Services team to regularly provide outstanding, empathetic, and professional support to patients, referring offices, and other key partners.</li><li>Manage day-to-day operations by overseeing staffing levels, scheduling, task allocation, and workflow effectiveness to meet service goals and operational demands.</li><li>Create, introduce, and uphold service expectations across all communication channels, including phone and email interactions.</li><li>Serve as the main point of escalation for challenging patient issues, complaints, and service recovery matters, ensuring prompt and suitable resolution.</li><li>Review feedback from patients and referring offices to spot patterns, resolve service shortcomings, and introduce enhancements that strengthen the patient experience.</li><li>Maintain the accuracy, organization, and timely communication of information entering and leaving the Patient Services department to support seamless care and efficient workflows.</li><li>Evaluate team performance, operational processes, and staffing needs to uncover ways to increase efficiency, remove obstacles, and maximize available resources.</li><li>Define, track, and present key performance metrics to measure team output, service quality, productivity, patient satisfaction, and operational success.</li><li>Analyze data and performance patterns to determine improvement opportunities, set measurable targets, and carry out plans to achieve results.</li><li>Design and implement strategies that support employee engagement, retention, and team performance while preserving excellent service delivery.</li><li>Recognize opportunities to simplify processes, strengthen information flow, and improve collaboration between Patient Services and other departments.</li><li>Identify and assess emerging technologies, systems, and tools that can boost call centre performance, improve workflows, enhance information management, and elevate the patient experience.</li><li>Take the lead in, or contribute to, the rollout of new systems, technologies, and process enhancements.</li><li>Partner with Operations, Finance, Human Resources, and other stakeholders to strengthen workflows, reporting, communication, and coordination throughout the organization.</li></ul>
2026-10-22T00:00:00Z

3 results for Customer Service Representative jobs