Customer Service Manager Jobs

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Customer Service Representative

Burlington, ON
onsite
Temporary
20 - 23 CAD / Hourly
We are looking for a Customer Service Representative to join our branch team on a contract basis. In this member-facing role, you will provide attentive day-to-day support while assisting with routine banking and administrative activities in a low-volume branch environment. This opportunity is well suited to someone who communicates clearly, understands core banking processes, and enjoys delivering reliable service to members. Responsibilities: • Welcome members at the branch and respond to inquiries with a detail-oriented, service-focused approach • Assist with everyday banking support by handling transactions and addressing questions related to credit, debit, and general account services • Support branch operations through administrative tasks such as document preparation, data entry, appointment coordination, and record maintenance • Manage inbound calls and email correspondence promptly, ensuring member requests are directed and resolved efficiently • Work closely with branch colleagues to help maintain smooth daily operations and consistent member service • Use Microsoft Word and Excel to prepare forms, update information, and complete routine reporting as needed • Process service requests accurately while following established banking procedures and compliance requirements
2026-10-15T00:00:00Z

Bilingual Customer Service Associate

Markham, ON
onsite
Temporary
26.125 - 30.25 CAD / Hourly
We are looking for a Bilingual Customer Service Associate to support customers in the automotive sector from our Ontario office. This Long-term Contract opportunity is ideal for someone who brings a detail-oriented, achievement-oriented approach to service, thrives in a fast-paced setting, and can balance customer conversations with detailed administrative work. The role follows a hybrid schedule with a minimum of two in-office days each week and requires strong follow-through, sound judgement, and a commitment to delivering accurate account support. Responsibilities: • Respond to incoming customer inquiries regarding lease and financing accounts, providing clear information and practical support. • Place outbound calls as needed to follow up on account matters, documentation, and service-related questions. • Review and update customer records to ensure personal details and insurance information remain complete and current. • Handle a high volume of calls and paperwork efficiently while maintaining accuracy and consistency. • Work with vendors, clients, and insurance partners to investigate issues and help bring matters to resolution. • Record customer interactions thoroughly in the call centre system so account activity is documented clearly. • Use established communication guidelines to address a range of customer topics consistently and effectively. • Assess customer concerns, confirm relevant details, research account issues, and present appropriate solutions or alternatives. • Contribute to individual and team service goals by maintaining quality standards and timely follow-up.
2026-10-09T00:00:00Z

Corporate Account Manager

Surrey, BC
onsite
Permanent
100000 - 130000 CAD / Yearly
We are partnering with a leading global industrial manufacturer to support their search for a Corporate Account Manager to represent their business across British Columbia, with a primary focus on the Greater Vancouver market. This is a high-impact, externally facing role responsible for managing and growing strategic, large-scale corporate accounts. The successful candidate will act as a senior commercial representative in the region, owning key relationships and driving long-term, profitable growth in a competitive and evolving market. The RoleReporting to senior leadership, the Corporate Account Manager will have ownership of account strategy, customer relationships, and regional market growth. You will work autonomously while collaborating closely with internal teams across sales, operations, supply chain, and product development. This opportunity is ideal for a commercially driven professional who thrives in relationship-led sales, strategic account management, and business development. Key Responsibilities<ul><li>Manage and grow a portfolio of strategic and large corporate accounts across British Columbia.</li><li>Develop and execute account strategies, including pricing, service models, and long-term agreements.</li><li>Serve as the primary point of contact, building relationships at all levels, including executive stakeholders.</li><li>Identify and secure new business opportunities while maximizing existing account profitability.</li><li>Lead contract negotiations and pricing discussions aligned with business objectives.</li><li>Monitor market trends, competitor activity, and industry dynamics to inform business strategy.</li><li>Collaborate cross-functionally to ensure seamless service delivery and customer satisfaction.</li><li>Prepare sales forecasts, reporting, and performance metrics.</li><li>Contribute to annual business plans and long-term regional market strategies.</li><li>MUST HAVE experience either working with or selling flat rolled steel.</li></ul>
2026-10-05T00:00:00Z

Service Advisor

Edmonton, AB
onsite
Permanent
70000 - 85000 CAD / Yearly
Robert Half is partnering with a growing Edmonton-based service organization to recruit a Service Advisor / Service Operations Coordinator for a key position within their service department.This is an excellent opportunity for a highly organized, proactive professional who thrives on keeping people, priorities and processes moving. Our client is looking for someone who can become the operational hub of the service department, coordinating workflow between customers, field technicians, management, parts, projects and administration.The successful candidate will be focused on workflow, coordination, communication and follow-through, ensuring service work progresses efficiently from the initial customer request through completion, documentation and invoicing. Key Responsibilities· Coordinate and schedule field service technicians based on customer requirements, urgency and operational priorities.· Monitor open service calls and ensure outstanding work is consistently followed through.· Communicate with customers regarding scheduling, service status and next steps.· Act as a key liaison between customers, technicians, management, parts and administrative teams.· Review work orders for completeness and follow up on outstanding or missing documentation.· Ensure completed service work moves efficiently toward invoice-ready status.· Track technician recommendations, additional work opportunities and items requiring quotes or customer follow-up.· Provide administrative coordination and support to the estimating and quoting process.· Maintain visibility over outstanding service activities and proactively identify items requiring attention.· Help establish and maintain effective processes, tracking systems and workflow practices.· Support the Service Manager by taking ownership of day-to-day coordination and administrative follow-through.· Identify opportunities to improve efficiency, communication and accountability across the service operation.· Ensure important tasks and customer commitments don't fall through the cracks. What We're Looking ForThe ideal candidate is someone who naturally takes ownership. You are organized, comfortable juggling competing priorities and known for following things through to completion.
2026-10-19T00:00:00Z

Supply Chain Manager

Rosedale, BC
onsite
Permanent
100000 - 130000 CAD / Yearly
Our client is a well-established and growing industrial manufacturing organization located in the Fraser Valley, with a long-standing reputation for designing and manufacturing specialized equipment and innovative solutions for a range of industries. They are seeking an experienced Supply Chain Manager to lead and optimize the organization's end-to-end supply chain operations. This is a key leadership position responsible for ensuring materials, components, and finished goods are available when needed while balancing cost, quality, inventory levels, production requirements, and supplier performance. Reporting to the Vice President of Operations & Engineering, this role will work closely with Operations, Engineering, Production, Production Control, Sales, and Finance. Key Responsibilities Supply Chain Leadership <ul><li> Lead supply chain functions including planning, purchasing, inventory control, receiving, warehousing, and material logistics.</li><li> Develop and execute supply chain strategies aligned with operational and corporate objectives.</li><li> Establish departmental goals, priorities, KPIs, and performance measures.</li><li> Lead, coach, mentor, and develop the supply chain team.</li><li> Manage the annual supply chain budget.</li></ul> Procurement & Supplier Management <ul><li> Develop and maintain strong relationships with strategic suppliers and external partners.</li><li> Lead supplier negotiations and long-term sourcing strategies.</li><li> Manage supplier capacity planning to support current and future production requirements.</li><li> Monitor supplier performance, availability, pricing, quality, and delivery.</li><li> Identify opportunities for cost reduction and improved supplier performance.</li></ul> Inventory & Materials Management <ul><li> Optimize inventory levels while ensuring production has the materials required to meet customer commitments.</li><li> Improve inventory accuracy, material flow, and warehouse utilization.</li><li> Partner with Production and Operations to anticipate material requirements and address potential shortages.</li><li> Improve processes surrounding purchasing, receiving, inventory, and internal material movement.</li></ul>Risk Management & Continuous Improvement <ul><li> Develop and maintain supply chain risk-management strategies.</li><li> Identify, assess, prioritize, and mitigate risks that could affect production continuity.</li><li> Develop contingency and business continuity plans for key supply-chain risks.</li><li> Drive continuous improvement initiatives focused on cost reduction, efficiency, inventory optimization, and operational excellence.</li><li> Support trade compliance, contractual risk, and supplier governance initiatives.</li></ul>
2026-09-29T00:00:00Z

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