<p>Our client is looking for a dedicated <strong>Customer Service Representative</strong> to join their team on a contract basis in Edmonton, Alberta. This role supports the delivery of efficient, accurate, and high-quality service to members, applicants, and the public. The ideal candidate is detail-oriented, adaptable, and customer-focused, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to inquiries on membership, registration, and services.</li><li>Escalate complex issues while maintaining ownership of resolution.</li><li>Assist with applications and online systems.</li><li>Review documentation for accuracy and compliance.</li><li>Process renewals and administrative updates.</li><li>Maintain accurate records in internal systems.</li><li>Prepare correspondence and reports.</li><li>Monitor queues and ensure timely responses.</li><li>Identify process improvements to enhance service.</li><li>Participate in team meetings and training.</li></ul>
<p>Our client is seeking a detail-focused <strong>Customer Service Representative/Dispatcher</strong> to join their team on a contract basis in Calgary, Alberta. This role supports logistics operations by coordinating deliveries, maintaining system accuracy, and working with cross-functional teams to ensure smooth operations. The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Monitor and support dispatch and order management system (OMS) activity.</li><li>Resolve same-day delivery issues such as delays, missed deliveries, and route changes.</li><li>Coordinate with internal teams to resolve customer and operational issues.</li><li>Prepare and maintain contracts, service agreements, and related documentation.</li><li>Generate and maintain operational reports (billing, renewals, performance metrics).</li><li>Track contract milestones, expirations, and required follow-ups.</li><li>Support onboarding, customer launches, and quarterly business reviews (QBRs).</li></ul>
<p><strong>Robert Half is looking for a dedicated Quality Control Manager to oversee quality assurance processes within a manufacturing operations in the Napanee area. This is a full-time/permanent role on site. </strong></p><p><br></p><p><strong>Advantages:</strong></p><p><strong>-</strong>Competitive salary (85-100K)</p><p>-Full benefits + RRSP matching</p><p>-3 weeks vacation + 2 sick days</p><p>-Birthday off</p><p>-3 weeks vacation + Christmas closure</p><p>-Free parking</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Develop and implement comprehensive quality management systems tailored to manufacturing operations.</p><p>• Supervise inspections for incoming materials, monitor in-process checks, and oversee final product assessments to ensure standards are met.</p><p>• Lead investigations into quality issues, identifying root causes, and implementing corrective and preventive measures.</p><p>• Collaborate with engineering and production teams to optimize processes and improve manufacturing efficiency.</p><p>• Manage and mentor a team of quality control professionals, including technicians and inspectors.</p><p>• Maintain accurate quality documentation, records, and audit reports to ensure compliance.</p><p>• Coordinate and participate in internal and external quality audits, ensuring corrective actions are addressed promptly.</p><p>• Analyze key performance indicators and quality metrics to identify trends and areas for improvement.</p><p>• Build strong relationships with suppliers and customers to resolve quality concerns and enhance satisfaction.</p>
