6 results for Customer Service Manager jobs

Customer Experience Manager

North York, ON
onsite
Permanent
100000 - 125000 CAD / Yearly
We are looking for an Application Manager to oversee the architecture, strategy, and ongoing enhancement of customer experience platforms in Toronto, Ontario. You will connect business goals with technical execution, turning customer feedback and behavioural insights into practical improvements across digital and customer-facing channels. The position also includes leading a high-performing team, managing external vendors, and guiding platform initiatives that support personalization, reporting, and service excellence. Responsibilities:• Lead the direction, administration, and continuous improvement of customer experience platforms, with strong emphasis on Qualtrics and related engagement tools.• Partner with business and technology teams to translate guest feedback, sentiment data, and operational priorities into scalable platform solutions.• Oversee technical delivery for platform enhancements, integrations, and feature rollouts that improve insight gathering and customer engagement.• Manage the product roadmap by setting priorities, coordinating timelines, and aligning initiatives with organizational objectives.• Supervise and support team members responsible for platform performance, implementation activities, and ongoing optimization.• Build and maintain productive relationships with vendors and external partners to ensure reliable service delivery and value from platform investments.• Work across cross-functional groups to drive projects involving CRM, security considerations, and omni-channel customer experience capabilities.• Establish processes and reporting approaches that turn customer data into actionable recommendations for improving guest experiences.• Coordinate with internal and external product stakeholders to deliver initiatives efficiently and maintain alignment on scope, risks, and outcomes.
2026-07-15T00:00:00Z

Customer Service Representative

Edmonton, AB
onsite
Contract / Temporary
0 - 0 CAD / Yearly
Our client is looking for a Customer Service Representative to support a government team in Edmonton, Alberta on a contract basis. This role focuses on handling public inquiries, providing accurate information, and completing administrative tasks to support effective service delivery. The successful candidate will be professional, detail-oriented, and comfortable working in a structured environment. Responsibilities:<ul><li>Respond to incoming calls and written inquiries from the public in a professional and timely manner.</li><li>Provide accurate information, resolve service questions, and escalate complex matters when required.</li><li>Document customer interactions, update records, and complete accurate data entry.</li><li>Support appointment scheduling and coordination activities.</li><li>Complete inbound and outbound communication to follow up on requests and confirm information.</li><li>Use Microsoft Office tools, including Word and Excel, to maintain records and support reporting.</li><li>Complete onboarding and training before managing calls independently.</li><li>Maintain flexibility with Monday to Friday schedules and potential extended hours as required.</li></ul>
2026-07-21T00:00:00Z

Client Services Specialist

Toronto, ON
onsite
Contract / Temporary
23 - 27 CAD / Hourly
We are looking for a Bilingual (English/French) Client Services Specialist to join our client's team in Toronto, Ontario on a contract basis. In this hybrid role, you will deliver attentive, detail-oriented service to clients while supporting day-to-day branch and customer service activities. This opportunity is ideal for someone who enjoys helping people, handling a variety of service requests, and connecting clients with the right financial solutions. Responsibilities:• Provide courteous and detail-oriented assistance to clients across in-person, phone, and email interactions, ensuring a positive service experience.• Support account-related requests, including assisting with new account setup, processing routine transactions, and responding to walk-in client needs at the branch.• Speak with clients to understand their banking or financial service needs and direct them to the appropriate specialist or self-serve channel when suitable.• Maintain accurate records by completing data entry, updating client information, and documenting service activities in a timely manner.• Respond to inbound inquiries and complete follow-up communications as needed to resolve issues and support ongoing client requests.• Remain informed about the organization’s products and services in order to provide relevant guidance and appropriate referrals.• Follow established regulatory, privacy, and internal compliance standards in all client interactions and daily tasks.• Contribute to branch operations and take on additional duties as required, including supporting the hybrid work model with regular office attendance.
2026-07-15T00:00:00Z

Corporate Account Manager

Surrey, BC
onsite
Permanent
90000 - 129000 CAD / Yearly
We are partnering with a leading, global industrial manufacturer to support their search for a Corporate Account Manager to represent their business across British Columbia, with a primary focus on the Greater Vancouver market. This is a high-impact, externally facing role responsible for managing and growing strategic, large-scale corporate accounts. The successful candidate will act as the senior commercial representative in the region, owning key relationships and driving long-term, profitable growth within a competitive and evolving market. The Role Reporting to senior leadership, this role carries full responsibility for account strategy, customer relationships, and regional market growth. You will work autonomously while collaborating closely with internal stakeholders across sales, operations, supply chain, and product development. This position is ideal for a commercially driven professional who thrives in relationship-led sales, strategic account management, and market development. Key Responsibilities<ul><li>Manage and grow a portfolio of strategic and large corporate accounts across British Columbia</li><li>Develop and execute account strategies, including pricing, service models, and long-term agreements</li><li>Act as the primary point of contact for customers, building relationships at all levels, including executive stakeholders</li><li>Identify and secure new business opportunities while optimizing existing accounts for profitability</li><li>Lead contract negotiations and pricing discussions aligned with business objectives</li><li>Monitor market trends, competitor activity, and industry dynamics to inform strategy</li><li>Collaborate cross-functionally with internal teams to ensure seamless service delivery and customer satisfaction</li><li>Prepare and manage sales forecasts, reporting, and performance metrics</li><li>Contribute to the development of annual business plans and long-term market strategies</li></ul>
2026-07-17T00:00:00Z

Sales and Dispatch Manager

Burnaby, BC
onsite
Permanent
80000 - 100000 CAD / Yearly
Robert Half is partnering with a well-established and growing organization in the construction materials industry to recruit a Sales & Dispatch Manager for its Fort St. John operation. This confidential client has been serving Northern British Columbia for decades and has earned a strong reputation for delivering quality products, exceptional customer service, and dependable project execution. As the business continues to invest in growth and expand its market presence, they are seeking an experienced leader to drive sales, oversee dispatch operations, and lead a high-performing team. This is an excellent opportunity for a motivated leader who enjoys building customer relationships, developing teams, and playing a key role in operational success. Reporting directly to the General Manager, the Sales & Dispatch Manager will be responsible for leading business development initiatives while overseeing daily dispatch operations and managing a team of drivers. This is a hands-on leadership role that blends sales, operations, customer relationship management, and people leadership. The successful candidate will have experience within the construction, ready-mix concrete, aggregates, building materials, or related industries and possess a strong hunter mentality with the ability to develop long-term customer relationships while ensuring operational excellence. Key ResponsibilitiesSales & Business Development<ul><li>Partner with senior leadership to develop competitive pricing strategies and project quotations.</li><li>Manage existing key customer accounts while actively pursuing new business opportunities and projects.</li><li>Identify new markets and develop relationships to expand market share.</li><li>Build and maintain strong partnerships with contractors, developers, municipalities, and industry stakeholders.</li><li>Conduct customer visits, joint sales calls, and networking activities to strengthen business relationships.</li><li>Represent the organization at industry events, trade shows, and association meetings.</li><li>Monitor market trends, competitor activity, and pricing to identify growth opportunities.</li><li>Maintain accurate sales activity, forecasting, and pipeline management using CRM software.</li></ul>Leadership & Operations<ul><li>Lead, mentor, coach, and develop a team of drivers and dispatch personnel.</li><li>Recruit, hire, onboard, and train new employees as required.</li><li>Conduct ride-alongs, performance reviews, and ongoing coaching sessions.</li><li>Foster a positive, safety-focused culture built on accountability and exceptional customer service.</li><li>Collaborate with Operations and senior leadership to develop and execute daily operational plans.</li><li>Oversee dispatch activities to ensure efficient scheduling, routing, and customer deliveries.</li><li>Monitor fleet maintenance and equipment scheduling to ensure vehicles remain safe, reliable, and professionally maintained.</li><li>Participate in operational planning meetings to ensure production and delivery targets are consistently achieved.</li><li>Ensure compliance with company policies, safety regulations, and operational procedures.</li></ul>
2026-07-14T00:00:00Z

Account Manager

Toronto, ON
onsite
Permanent
65000 - 69000 CAD / Yearly
We are looking for an Account Manager to support physician members with insurance-related guidance in a consultative, service-oriented environment in Toronto, Ontario. This hybrid position blends client relationship management, coverage expertise, and day-to-day advisory support, making it well suited to someone who enjoys helping clients understand benefits options and resolve questions with care. The role emphasizes group benefits and health and dental coverage while delivering a high standard of service rather than focusing on high-pressure sales activity. Responsibilities:• Build trusted relationships with physician members by responding to coverage questions and providing clear guidance on available insurance and benefits options.• Partner closely with the advisory team to coordinate member support, prepare client information, and help move cases forward efficiently.• Explain eligibility, enrolment details, and plan features related to group benefits, health coverage, and dental programs in an accurate and accessible way.• Deliver attentive client service by addressing issues promptly, following up on outstanding items, and helping resolve policy or administrative concerns.• Maintain detailed client records and interactions within CRM and related office systems to support service continuity and reporting.• Assist with sales support activities by identifying member needs, sharing suitable product information, and contributing to a positive client experience.• Participate in onboarding and training programs to strengthen product knowledge, service capability, and understanding of internal processes.• Support administrative and office functions tied to account management, documentation, and coordination with internal stakeholders.
2026-07-16T00:00:00Z