<p>We’re hiring an experienced Customer Service Manager to lead a team in a fast-paced B2B distribution environment. This role oversees daily service operations, system improvements (EDI, ERP, CRM), and drives efficiency across order management and customer communication.</p><p><strong>Responsibilities:</strong></p><ul><li>Lead, coach, and support a team of Customer Service Representatives/ Order Desk </li><li>Oversee pricing checks, stock inquiries, order expediting, and issue resolution</li><li>Ensure high-quality service in a high-volume order environment</li><li>Improve EDI processes and enhance ERP workflows (Epicor Prophet 21 is an asset)</li><li>Strengthen CRM usage and partner with IT on system improvements</li><li>Collaborate with Operations, Sales, Purchasing, and IT on continuous improvement initiatives</li></ul><p><br></p><p><br></p>
<p><strong><u>This job posting is for a current vacancy with our client.</u></strong></p><p><br></p><p>We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment.</p><p><br></p><p>A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards.</p><p><br></p><p>The role involves monitoring support services through end-user feedback, trend analysis, and reporting to drive continuous improvement and operational efficiency. Ensuring service desk tickets meet quality standards, including accurate logging, complete documentation, and resolution within defined SLAs, is a key responsibility.</p><p><br></p><p>In this role, you will:</p><p><br></p><p>· Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</p><p>· Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</p><p>· Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</p><p>· Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</p><p>· Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</p><p>· Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</p><p>· Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</p>
<p>We are looking for an Office Services Manager to oversee and manage essential office operations within a detail-oriented services environment. This is a 6-month contract position based in Toronto, Ontario (working fully on site), where you will ensure smooth day-to-day site operations, maintain compliance, and foster a positive workplace experience. The role demands strong leadership and organizational skills to manage a variety of office services and collaborate effectively with stakeholders.</p><p><br></p><p>Responsibilities:</p><ul><li>Serve as the primary point of contact for local site leaders, employees, and leads for all operational concerns</li><li>Oversee site operations, including reception, security, emergency response planning, environmental health and safety, food services, supplies, asset and record management, recycling, transportation, and satisfaction surveys</li><li>Collaborate with leadership to foster a positive employee experience, address site needs, and act on survey and feedback input</li><li>Lead and implement site-level initiatives and best practices, partnering with the Regional Lead on planning and execution</li><li>Manage and forecast site operational budgets and costs in partnership with finance teams; identify opportunities for cost savings and service enhancements</li><li>Supervise contract administration, risk management, insurance, vendor relationships, and ensure legal compliance</li><li>Coordinate occupancy planning, seating assignments, office moves, facility projects, and property management services</li><li>Support onboarding, orientation, and recruitment efforts as well as IT coordination for new hires and site events</li><li>Organize and manage community relations and citizenship initiatives (e.g., employee events, charitable activities)</li></ul>
<p><strong>Robert Half is looking for a dedicated Quality Control Manager to oversee quality assurance processes within a manufacturing operations in the Napanee area. This is a full-time/permanent role on site. </strong></p><p><br></p><p><strong>Advantages:</strong></p><p><strong>-</strong>Competitive salary (85-100K)</p><p>-Full benefits + RRSP matching</p><p>-3 weeks vacation + 2 sick days</p><p>-Birthday off</p><p>-3 weeks vacation + Christmas closure</p><p>-Free parking</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Develop and implement comprehensive quality management systems tailored to manufacturing operations.</p><p>• Supervise inspections for incoming materials, monitor in-process checks, and oversee final product assessments to ensure standards are met.</p><p>• Lead investigations into quality issues, identifying root causes, and implementing corrective and preventive measures.</p><p>• Collaborate with engineering and production teams to optimize processes and improve manufacturing efficiency.</p><p>• Manage and mentor a team of quality control professionals, including technicians and inspectors.</p><p>• Maintain accurate quality documentation, records, and audit reports to ensure compliance.</p><p>• Coordinate and participate in internal and external quality audits, ensuring corrective actions are addressed promptly.</p><p>• Analyze key performance indicators and quality metrics to identify trends and areas for improvement.</p><p>• Build strong relationships with suppliers and customers to resolve quality concerns and enhance satisfaction.</p>
<p>Our client is looking for a dedicated <strong>Supply Chain Manager</strong> to join their team on a contract basis in Calgary, Alberta. This role supports sourcing, inventory optimization, and operational excellence initiatives, and the ideal candidate is someone who is data-driven leader with strong analytical skills and a proven track record in supply chain management.</p><p><strong>Responsibilities:</strong></p><ul><li>Develop and implement supply chain strategies.</li><li>Oversee procurement, inventory, and logistics operations.</li><li>Manage supplier relationships and contract negotiations.</li><li>Monitor KPIs and drive performance improvements.</li><li>Collaborate with cross-functional teams.</li><li>Optimize ERP and planning systems.</li><li>Ensure regulatory and policy compliance.</li><li>Lead and develop the supply chain team.</li></ul>
<p>Our Fraser Valley client, a major player in the restoration / renovation space, is looking to hire a Sales and Marketing Manager for their very stable and still growing business. The Sales and Marketing Manager will be tasked with growing the business and bringing on new clients but also, more importantly, managing existing relationships with insurance adjustors and supporting project managers in the field. Additional responsibilities will include community based marketing events and trade shows . This is an active role not a passive one!</p><p><br></p><p><br></p>
