<p>We’re hiring an experienced Customer Service Manager to lead a team in a fast-paced B2B distribution environment. This role oversees daily service operations, system improvements (EDI, ERP, CRM), and drives efficiency across order management and customer communication.</p><p><strong>Responsibilities:</strong></p><ul><li>Lead, coach, and support a team of Customer Service Representatives/ Order Desk </li><li>Oversee pricing checks, stock inquiries, order expediting, and issue resolution</li><li>Ensure high-quality service in a high-volume order environment</li><li>Improve EDI processes and enhance ERP workflows (Epicor Prophet 21 is an asset)</li><li>Strengthen CRM usage and partner with IT on system improvements</li><li>Collaborate with Operations, Sales, Purchasing, and IT on continuous improvement initiatives</li></ul><p><br></p><p><br></p>
<p><strong>Position Overview:</strong></p><p> Seeking a results-driven Channel Account Manager to support revenue growth within a portfolio of accounts across a specified region. This position focuses on building strategic partnerships, increasing market share, and driving sales through proactive account management, planning, and identifying new business opportunities. The role is based at a facility in Mississauga.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee sales and business development for variable printing, imaging, and marking consumables across assigned clients and prospects.</li><li>Create and implement account plans to boost revenue, grow share, and uncover potential for new business.</li><li>Source and develop new accounts, particularly those with annual revenue potential of $75,000 or greater.</li><li>Review territory and account data to spot emerging trends, competitive advantages, and areas for growth.</li><li>Work closely with internal teams to conduct in-person customer visits, discover business opportunities, and demonstrate commitment to client service.</li><li>Develop strategies to expand the labeling sector within accounts showing low engagement.</li><li>Draft proposals and negotiate contracts with various stakeholders across customer organizations.</li><li>Provide product, application, and sales training for distributor sales teams.</li><li>Collaborate with cross-functional resources to enhance customer value delivery.</li><li>Promote the organization as a leader by extending product reach and highlighting value-added services.</li><li>Generate reports and presentations to track sales activities, progress, and outcomes.</li><li>Keep account documentation and CRM system records accurate and up to date.</li><li>Take on other duties to support both group and company objectives as required.</li></ul><p><br></p>
<p>We are looking for an Office Services Manager to oversee and manage essential office operations within a detail-oriented services environment. This is a 6-month contract position based in Toronto, Ontario (working fully on site), where you will ensure smooth day-to-day site operations, maintain compliance, and foster a positive workplace experience. The role demands strong leadership and organizational skills to manage a variety of office services and collaborate effectively with stakeholders.</p><p><br></p><p>Responsibilities:</p><ul><li>Serve as the primary point of contact for local site leaders, employees, and leads for all operational concerns</li><li>Oversee site operations, including reception, security, emergency response planning, environmental health and safety, food services, supplies, asset and record management, recycling, transportation, and satisfaction surveys</li><li>Collaborate with leadership to foster a positive employee experience, address site needs, and act on survey and feedback input</li><li>Lead and implement site-level initiatives and best practices, partnering with the Regional Lead on planning and execution</li><li>Manage and forecast site operational budgets and costs in partnership with finance teams; identify opportunities for cost savings and service enhancements</li><li>Supervise contract administration, risk management, insurance, vendor relationships, and ensure legal compliance</li><li>Coordinate occupancy planning, seating assignments, office moves, facility projects, and property management services</li><li>Support onboarding, orientation, and recruitment efforts as well as IT coordination for new hires and site events</li><li>Organize and manage community relations and citizenship initiatives (e.g., employee events, charitable activities)</li></ul>
<p>Our client is looking for a dedicated <strong>Supply Chain Manager</strong> to join their team on a contract basis in Calgary, Alberta. This role supports sourcing, inventory optimization, and operational excellence initiatives, and the ideal candidate is someone who is data-driven leader with strong analytical skills and a proven track record in supply chain management.</p><p><strong>Responsibilities:</strong></p><ul><li>Develop and implement supply chain strategies.</li><li>Oversee procurement, inventory, and logistics operations.</li><li>Manage supplier relationships and contract negotiations.</li><li>Monitor KPIs and drive performance improvements.</li><li>Collaborate with cross-functional teams.</li><li>Optimize ERP and planning systems.</li><li>Ensure regulatory and policy compliance.</li><li>Lead and develop the supply chain team.</li></ul>
<p>Our Fraser Valley client, a major player in the restoration / renovation space, is looking to hire a Sales and Marketing Manager for their very stable and still growing business. The Sales and Marketing Manager will be tasked with growing the business and bringing on new clients but also, more importantly, managing existing relationships with insurance adjustors and supporting project managers in the field. Additional responsibilities will include community based marketing events and trade shows . This is an active role not a passive one!</p><p><br></p><p><br></p>
