7 results for Customer Service Manager jobs

Customer Service Manager

Abbotsford, BC
onsite
Permanent
70000 - 80000 CAD / Yearly
About the Opportunity We are partnering with a well-established and growing organization in the Fraser Valley to hire a Customer Service Manager. This is a key leadership role responsible for overseeing customer service operations, enhancing the customer experience, and driving continuous improvement across processes and team performance. This opportunity is ideal for a hands-on leader who enjoys building strong teams, improving workflows, and collaborating cross-functionally in a fast-paced, operationally driven environment. The Role The Customer Service Manager will lead the customer service function, ensuring a high standard of service delivery while supporting business objectives. You will be responsible for managing a team, optimizing processes, and acting as a key liaison between customers and internal departments. Key Responsibilities • Lead, coach, and develop a team of customer service professionals, including direct oversight of a Customer Service Supervisor• Implement strategies to improve customer satisfaction, retention, and service quality• Manage escalated customer issues, ensuring timely and professional resolution• Monitor team performance, establish KPIs, and provide ongoing feedback and development• Analyze customer service data to identify trends, gaps, and opportunities for improvement• Collaborate closely with sales, operations, production, shipping, and quality teams to ensure a seamless customer experience• Drive process improvements, workflow efficiencies, and service consistency• Maintain strong communication across departments to align service delivery with business needs
2026-05-06T00:00:00Z

Customer Experience Manager

Edmonton, AB
onsite
Contract / Temporary
0 - 0 CAD / Yearly
Our client is seeking an experienced Customer Experience Manager to join their team in Edmonton, Alberta. This role supports the day-to-day leadership and improvement of customer service operations during a period of organizational change. The ideal candidate is a hands-on contact centre leader with strong customer resolution, coaching, reporting, and process improvement experience, combined with a collaborative and service-focused approach.Responsibilities:<ul><li>Lead daily customer service operations and ensure high-quality support.</li><li>Monitor service levels, call activity, and reporting to improve performance.</li><li>Partner with leadership to support operational goals and service improvements.</li><li>Support workforce transitions, onboarding, and team realignment activities.</li><li>Coach staff on customer service, communication, and complaint resolution.</li><li>Use CRM systems and Avaya CMS reporting to track trends and recommend process improvements.</li><li>Support training initiatives to strengthen service consistency and accountability.</li><li>Promote collaboration and a customer-focused team culture.</li></ul>
2026-05-13T00:00:00Z

Customer Service Representative

Thornhill, ON
remote
Contract to Hire
17.1 - 19.8 CAD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Thornhill, Ontario on a contract basis with the potential to become permanent. This role is well suited to someone who enjoys balancing administrative work with customer contact while helping reduce a high volume of outstanding claim-related tasks. The successful candidate will support documentation, payment processing, correspondence handling, and phone-based intake in a fast-moving environment where accuracy and service matter. Responsibilities: • Draft and issue claim-related documents, including member letters, third-party communications, consent paperwork, and other file correspondence as needed. • Handle claim payment administration by reviewing and processing expenses such as appraisal charges, glass-related invoices, and report fees. • Assist the total loss function by preparing settlement documentation and sending proof of loss materials in a timely manner. • Obtain supporting records for investigations by requesting documents such as police reports, fire incident reports, and other relevant external information. • Forward property damage claim files to legal representatives when requested, ensuring records are complete and properly organized. • Receive, sort, and distribute incoming mail and correspondence so items are directed to the appropriate team or file without delay. • Place outbound calls to members to collect first notice of loss details for claims submitted after hours or through online channels. • Respond to incoming calls as required and direct each inquiry to the correct department while maintaining a high-quality customer experience.
2026-05-13T00:00:00Z

Member Services Coordinator

Edmonton, AB
onsite
Permanent
95000 - 100000 CAD / Yearly
Our client, a well‑established and highly respected organization within Alberta’s regulated agricultural sector, has retained us to recruit a Member Services Coordinator to support province‑wide and inter‑provincial transportation services, policy execution, and stakeholder coordination. This is a high‑visibility, trust‑based role requiring strong judgment, diplomacy, and operational precision. The successful candidate will work closely with producers, processors, transportation providers, government contacts, and inter‑provincial partners to ensure efficient product movement, policy alignment, and consistent service delivery across Western Canada. Reporting into senior leadership, the key responsibilities include: Transportation & Dispatch Coordination<ul><li>Assemble weekly processor volume requirements and develop cost‑effective dispatch plans</li><li>Coordinate Alberta and inter‑provincial product movement in alignment with supply, demand, and policy</li><li>Manage routing adjustments related to shutdowns, seasonal fluctuations, and operational changes</li><li>Communicate timely destination and routing updates to transportation partners</li></ul>Inter‑Provincial & Industry Collaboration<ul><li>Lead weekly inter‑provincial coordination calls with western partners</li><li>Liaise with processor stakeholders on forecasting, ordering, delivery windows, and shutdown scheduling</li><li>Support alignment of policies and procedures across western provinces</li><li>Provide technical data, analysis, and recommendations to committees and working groups</li></ul>Transportation Rates & Policy Support<ul><li>Support annual transportation rate review and consultation processes</li><li>Assist with transportation rate formula adjustments as required</li><li>Participate in industry consultation forums and advisory committees</li></ul>Producer & Stakeholder Support<ul><li>Assist producers with quality‑related inquiries and administrative policy interpretation</li><li>Resolve hauler and processor concerns with a focus on system‑wide improvement</li><li>Provide timely information and support to government, finance, and testing stakeholders</li></ul>Technology & Systems Leadership<ul><li>Serve as subject matter expert for handheld transportation software</li><li>Troubleshoot system issues and support users across western provinces</li><li>Define functional requirements for software enhancements and support development, UAT, and deployment</li><li>Present change requests for executive approval</li></ul>Inventory & Supply Management<ul><li>Track and coordinate barcode inventories across western provinces</li><li>Manage provincial seal inventories and coordinate ordering</li><li>Negotiate and oversee seal distribution contracts</li></ul>People Leadership<ul><li>Supervise, coach, and support the Member Services Analyst</li><li>Conduct regular performance and development discussions</li><li>Provide back‑up coverage to ensure continuity of service</li></ul>Given the sensitive nature of the work, this role demands a high degree of professionalism, discretion, and the ability to navigate complex stakeholder environments with confidence. This is a permanent, full-time, in office role (SW Edmonton) that offers a generous total rewards program. Apply today!
2026-05-13T00:00:00Z

Corporate Account Manager

Surrey, BC
onsite
Permanent
90000 - 129000 CAD / Yearly
We are partnering with a leading, global industrial manufacturer to support their search for a Corporate Account Manager to represent their business across British Columbia, with a primary focus on the Greater Vancouver market. This is a high-impact, externally facing role responsible for managing and growing strategic, large-scale corporate accounts. The successful candidate will act as the senior commercial representative in the region, owning key relationships and driving long-term, profitable growth within a competitive and evolving market. The Role Reporting to senior leadership, this role carries full responsibility for account strategy, customer relationships, and regional market growth. You will work autonomously while collaborating closely with internal stakeholders across sales, operations, supply chain, and product development. This position is ideal for a commercially driven professional who thrives in relationship-led sales, strategic account management, and market development. Key Responsibilities<ul><li>Manage and grow a portfolio of strategic and large corporate accounts across British Columbia</li><li>Develop and execute account strategies, including pricing, service models, and long-term agreements</li><li>Act as the primary point of contact for customers, building relationships at all levels, including executive stakeholders</li><li>Identify and secure new business opportunities while optimizing existing accounts for profitability</li><li>Lead contract negotiations and pricing discussions aligned with business objectives</li><li>Monitor market trends, competitor activity, and industry dynamics to inform strategy</li><li>Collaborate cross-functionally with internal teams to ensure seamless service delivery and customer satisfaction</li><li>Prepare and manage sales forecasts, reporting, and performance metrics</li><li>Contribute to the development of annual business plans and long-term market strategies</li></ul>
2026-05-06T00:00:00Z

Account Manager

Vancouver, BC
onsite
Permanent
55000 - 65000 CAD / Yearly
A well‑established and nationally recognized food distribution company is seeking an Account Manager to join its entrepreneurial sales team. This role focuses on managing and growing relationships within a defined customer portfolio while identifying new business opportunities in a fast‑paced, market‑driven environment. Reporting to a senior sales leader, the Account Manager will act as a trusted partner to customers—overseeing day‑to‑day account needs, negotiating pricing based on real‑time market conditions, and driving sustainable revenue growth. Key Responsibilities<ul><li>Manage and grow a portfolio of existing customer accounts</li><li>Develop annual sales plans and quarterly forecasts</li><li>Identify and pursue new business opportunities through structured prospecting</li><li>Negotiate pricing with strong awareness of market supply, demand, and margins</li><li>Conduct regular customer visits to strengthen long‑term relationships</li><li>Collaborate with internal sales partners to cross‑sell product offerings</li><li>Step in to support team accounts as needed during absences</li></ul>
2026-05-11T00:00:00Z

Service Coordinator

Surrey, BC
onsite
Contract to Hire
26 - 30 CAD / Hourly
We are looking for a Service Coordinator to join our team in Surrey, British Columbia on a contract basis with the potential to become permanent. This in-office role supports a busy service operation across both residential and commercial work, helping keep communication, scheduling, and documentation organized and on track. The successful candidate will bring strong coordination skills, sound judgment, and a customer-focused approach to managing daily service activities in a fast-paced environment. Responsibilities: • Coordinate daily service requests by assigning work to technicians based on urgency, location, and trade expertise. • Keep customers informed throughout the service process by providing updates, answering questions, and addressing concerns in a timely manner. • Serve as the central point of communication between clients, technicians, and internal team members to support efficient issue resolution. • Monitor work orders from intake to completion, ensuring service activities are accurately recorded and completed within expected timelines and budget guidelines. • Review technician timesheets, service documentation, and related records to confirm accuracy and support payroll and client reporting requirements. • Organize dispatch schedules for a high-volume plumbing service team and adjust plans as priorities shift or urgent calls arise. • Work closely with subcontractors, vendors, and field staff to coordinate service support, materials, and operational needs. • Arrange the purchase of parts and supplies, track related expenses, and help maintain proper administrative records for procurement activities. • Contribute to team efficiency by assisting with office coordination tasks, supporting service quality standards, and helping improve day-to-day processes.
2026-05-07T00:00:00Z