<p><strong>THE ROLE:</strong> </p><p>Our client is seeking a Data Developer to join a collaborative and growing data team. This role offers the opportunity to work across the full data lifecycle, including data ingestion, transformation, analytics modeling, and cloud-based infrastructure. You'll contribute to the development of scalable data solutions while partnering with experienced team members to continuously enhance the organization's data platform.</p><p><em>Key Responsibilities:</em></p><ul><li>Design, build, and maintain data pipelines that move and process data within a cloud-based environment</li><li>Develop and enhance data models, semantic layers, and reporting structures to support business decision-making</li><li>Monitor data pipelines and data quality, identifying and resolving issues as they arise</li><li>Optimize queries, workflows, and data models to improve performance, scalability, and cost efficiency</li><li>Support and guide business users in effectively leveraging analytics tools and data assets</li><li>Collaborate with cross-functional teams to deliver reliable and accessible data solutions</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This is an excellent opportunity for a data professional who enjoys working across multiple areas of modern data engineering and analytics. You'll gain hands-on exposure to cloud technologies, data integration, modeling, reporting, and platform optimization while working in a collaborative team environment where knowledge sharing is encouraged. The organization offers a competitive salary, bonus program, RRSP matching, comprehensive benefits, and vacation time. If you're looking to expand your technical expertise, make a meaningful impact, and contribute to a data-driven organization, apply now.</p>
<p>Our client is a well-established and growing organization within the restoration and property services industry. They are seeking a Business & Marketing Development Manager to strengthen relationships, expand business opportunities, and increase the company's visibility throughout the Fraser Valley.</p><p><br></p><p>This is a strategic yet hands-on role for a relationship-driven professional who enjoys being active in the community, building partnerships, identifying new opportunities, and collaborating with internal teams. You will serve as a key ambassador for the organization, developing relationships with insurance professionals, brokers, adjusters, property managers, and commercial and community partners.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p><strong>Business Development & Relationship Management</strong></p><ul><li>Build and maintain relationships with insurance professionals, adjusters, brokers, property managers, and industry partners.</li><li>Conduct regular and quarterly visits with insurance broker offices throughout the Fraser Valley.</li><li>Identify new business opportunities and develop strategies to expand market presence.</li><li>Research and pursue RFP opportunities with schools, hospitals, government agencies, senior care facilities, and commercial clients.</li><li>Monitor local market and industry developments.</li><li>Maintain accurate CRM records of contacts, meetings, opportunities, interactions, and follow-ups.</li><li>Develop and maintain a strong network of referral and strategic partners.</li></ul><p><strong>Marketing & Community Presence</strong></p><ul><li>Represent the organization at industry events, trade shows, networking functions, and community events.</li><li>Plan and coordinate CE classes, client appreciation events, networking events, and other client-facing initiatives.</li><li>Coordinate Project Manager participation at key client and industry events.</li><li>Support marketing initiatives that increase brand awareness and strengthen the company's local reputation.</li></ul><p><strong>Internal Coordination</strong></p><ul><li>Act as a key liaison between Project Managers and external stakeholders, ensuring strong communication and relationship continuity.</li><li>Maintain visibility into each Project Manager's book of business and assist with job coverage planning.</li><li>Coordinate internally to align business development activities with operational capacity and client expectations.</li><li>Participate in weekly sales and leadership meetings.</li><li>Prepare bi-weekly business development and activity reports for the General Manag</li></ul>
<p><strong>Location:</strong> North York, Ontario</p><p> <strong>Job Type:</strong> Full-Time</p><p> <strong>Department:</strong> Retail</p><p><br></p><p><strong>Position Overview</strong></p><p>Our client is seeking an experienced and polished <strong>Sales Floor Manager</strong> to lead daily sales floor operations in a luxury retail environment. This position is responsible for driving sales performance, elevating the client experience, supporting team development, and ensuring operational excellence across the store. The ideal candidate brings a strong background in luxury retail management, a passion for client service, and the ability to lead a high-performing team with professionalism and attention to detail.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p><strong>Sales Leadership</strong></p><ul><li>Lead, coach, and motivate the sales team to achieve and exceed sales goals and key performance indicators.</li><li>Deliver an elevated client experience that reflects the standards of a luxury retail environment.</li><li>Build and maintain strong relationships with VIP clients and support high-value sales opportunities.</li><li>Assist sales associates with client inquiries, closing strategies, and CRM usage.</li><li>Ensure all client communication across phone, email, and text is timely, professional, and aligned with service expectations.</li><li>Maintain strong knowledge of product collections, features, and new launches, while supporting team education and product confidence.</li><li>Partner with leadership to resolve escalated client issues effectively and professionally.</li></ul><p><strong>Team Leadership and Development</strong></p><ul><li>Supervise and mentor the sales team on client engagement, product knowledge, and service standards.</li><li>Conduct ongoing coaching, performance reviews, and development planning.</li><li>Foster a collaborative, positive, and results-driven team culture.</li><li>Support staffing plans, scheduling, and daily sales floor coverage.</li><li>Assist with recruitment, interviewing, onboarding, and training of new team members.</li><li>Ensure employees complete all required training and achieve expected standards.</li></ul><p><strong>Store Operations</strong></p><ul><li>Oversee day-to-day sales floor operations to ensure smooth workflow and a seamless customer experience.</li><li>Maintain visual merchandising, presentation standards, and overall store appearance.</li><li>Monitor inventory presentation, stock handling practices, and security procedures.</li><li>Support adherence to company policies, procedures, and service standards.</li><li>Track daily sales activity, client follow-up, CRM updates, and operational reporting.</li><li>Assist with in-store events, launches, and VIP appointments.</li><li>Partner with leadership on process improvements and business initiatives.</li><li>Perform other related duties as needed.</li></ul>
<p><strong>Software Developer</strong></p><p><br></p><p>Robert Half Canada is seeking a <strong>Software Developer</strong> on behalf of our client. This opportunity is suited to a technically skilled and collaborative professional with experience designing, developing, testing, and maintaining software solutions in a dynamic environment.</p><p><br></p><p><strong>Position Summary</strong></p><p>The Software Developer is responsible for building, enhancing, and supporting software applications that meet business and user needs. This role involves participating in the full software development lifecycle, including requirements gathering, coding, testing, troubleshooting, documentation, and continuous improvement.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, test, and maintain software applications and system enhancements</li><li>Collaborate with internal stakeholders to understand business requirements and translate them into technical solutions</li><li>Write clean, efficient, and well-documented code following established development standards</li><li>Troubleshoot, debug, and resolve software defects and performance issues</li><li>Support integration efforts between applications, databases, and third-party systems</li><li>Participate in code reviews, testing activities, and deployment processes</li><li>Maintain technical documentation, release notes, and support materials</li><li>Assist with system upgrades, enhancements, and application support as needed</li><li>Contribute to process improvement initiatives related to software development and delivery</li><li>Work collaboratively with cross-functional teams to support project goals and timelines</li></ul><p><br></p>
<p><strong>This job posting is for a current vacancy with our client.</strong></p><p><br></p><p>We are helping a growing and highly innovative financial services organization with a new Java Engineer to join their Payments Technology team. This is an exciting opportunity for a developer who enjoys solving complex problems, wearing multiple hats, and gaining exposure to a broad range of technologies, projects, and business functions. You'll work closely with senior leaders, product teams, operations, compliance, and engineering stakeholders to help build and enhance critical payment platforms supporting ACH, Wires, Real-Time Payments (RTP), FedNow, and other modern payment networks.</p><p><br></p><p>We're looking for someone who is resourceful, entrepreneurial, curious, and excited by the opportunity to make a visible impact within a fast-moving environment.</p><p><br></p><p><strong>What you will do and how you will make an impact …</strong></p><p><br></p><p>You will play a key role in the development and evolution of modern payment processing platforms that support critical banking and financial transactions.</p><p><br></p><p>In this position, you will:</p><ul><li>Design, develop, and maintain backend applications and APIs using Java and Spring Boot.</li><li>Work across the full software development lifecycle, from requirements gathering and design through implementation, testing, deployment, and production support.</li><li>Partner with Product, Operations, Compliance, QA, and engineering teams to deliver secure and scalable payment solutions.</li><li>Develop integrations with banking partners, third-party providers, and internal systems.</li><li>Support highly reliable, secure, and compliant transaction processing platforms.</li><li>Participate in architecture discussions, code reviews, troubleshooting, and continuous improvement initiatives.</li><li>Contribute to monitoring, observability, and operational excellence efforts alongside DevOps and production support teams.</li></ul><p><br></p><p><strong>Why we are excited about you ...</strong></p><p><br></p><ul><li>You thrive in environments where you can take ownership, solve problems independently, and continuously learn new technologies and business domains.</li><li>You are naturally curious and enjoy exploring how complex systems work.</li><li>You take initiative and can navigate ambiguity with confidence.</li><li>You understand financial services, and want exposure to modern payments technology.</li></ul>
<p><strong>Overview</strong></p><p>Our client is seeking a Senior HL7 / ETL Integration Developer for a 2-month contract engagement that is fully remote within Canada, working 37.5 hours per week during MST business hours. The client is currently replacing its legacy resident care and billing systems with PointClickCare (PCC) as part of a broader healthcare technology modernization initiative.</p><p><br></p><p>To support this transition, the client requires a Senior HL7 / ETL Integration Developer to assist with the migration and integration of resident billing data between PointClickCare, Meditech, and Sage financial systems. The consultant will focus on ETL development, data transformation, HL7 v2.3 integrations, testing, and validation activities to ensure billing accuracy and a successful transition from legacy platforms</p><p><br></p><p>The consultant will work closely with internal IT and analytics teams to ensure accurate resident billing data flows and successful migration from legacy systems.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Develop and support HL7 v2.3 interfaces and messaging.</li><li>Design, build, and enhance ETL processes for resident billing data.</li><li>Transform PointClickCare (PCC) data extracts into formats required by downstream financial applications.</li><li>Support integrations between PointClickCare and Meditech financial systems.</li><li>Support PointClickCare to Sage financial system integrations.</li><li>Perform data mapping, transformation, validation, and reconciliation activities.</li><li>Support parallel testing between legacy and future-state billing processes.</li><li>Troubleshoot and resolve integration, interface, and data-related issues.</li><li>Analyze existing integration code, mappings, and technical documentation.</li><li>Collaborate with internal IT, analytics, and business stakeholders.</li><li>Document technical solutions, mappings, and integration processes.</li></ul>
We are looking for a Data Analyst - Collections to support data-driven decision-making for a collections function within the utilities and infrastructure sector in Markham, Ontario. This position focuses on turning operational and financial data into practical insights that improve recovery performance, strengthen reporting accuracy, and support business-to-business collections strategies. The successful candidate will work closely with collections, credit, sales, and leadership teams to monitor trends, evaluate results, and recommend process improvements based on clear analysis.<br><br>Responsibilities:<br>• Analyze collections and credit performance data to identify trends, risks, and opportunities that support stronger recovery results.<br>• Build, maintain, and enhance dashboards and recurring reports using tools such as Power BI, Excel, SQL, and CRM-based data sources.<br>• Track key performance indicators, call centre activity, and portfolio metrics, then present findings to stakeholders in a clear and actionable format.<br>• Partner with collections, credit, and sales teams to improve reporting visibility and align operational priorities with business goals.<br>• Review account and portfolio-level information to uncover payment behaviour patterns and support more effective collection strategies in a B2B environment.<br>• Validate data accuracy across reporting sources and resolve inconsistencies to ensure dependable insight for leadership decision-making.<br>• Support ongoing improvements to collection processes by translating business needs into meaningful analysis and performance measurement.<br>• Contribute to reporting updates tied to system or process changes when required, ensuring continuity and clarity in collections performance tracking.
<p><strong>Business Systems Analyst</strong></p><p><strong>Job Summary</strong></p><p>Our client is seeking a Business Systems Analyst to partner with stakeholders across the organization to improve business processes through the effective use of technology. This role combines business analysis, process improvement, ERP systems, reporting, data analytics, and automation to identify and implement practical, sustainable solutions that support business objectives.</p><p><strong>Key Responsibilities</strong></p><p><strong>Business Process Analysis & Solution Design</strong></p><ul><li>Partner with business teams to understand processes, challenges, and opportunities for improvement.</li><li>Document and analyze business processes, identify inefficiencies and control gaps, and translate business needs into system requirements.</li><li>Evaluate and recommend solutions using ERP functionality, Microsoft technologies, third-party applications, automation tools, or custom development where appropriate.</li><li>Assess solution options based on business value, implementation effort, total cost of ownership, risk, and expected return on investment.</li></ul><p><strong>ERP & Business Systems</strong></p><ul><li>Develop a strong understanding of the organization's ERP environment, business processes, data structures, and system integrations.</li><li>Identify opportunities to improve system configuration, workflows, reporting capabilities, and user adoption.</li><li>Research and leverage standard system functionality and available third-party solutions before considering custom development.</li><li>Support integrations, data integrity initiatives, testing, troubleshooting, governance, and ongoing system optimization.</li></ul><p><strong>Reporting, Data & Analytics</strong></p><ul><li>Design and maintain reporting and analytics solutions using tools such as Power BI, Excel, Power Query, and SQL.</li><li>Analyze relational data to answer business questions, validate reports, troubleshoot issues, and transform operational data into meaningful insights.</li><li>Improve manual reporting and spreadsheet-based processes through automation and better reporting practices.</li></ul><p><strong>Implementation & Continuous Improvement</strong></p><ul><li>Develop workflow automations and business applications using low-code/no-code platforms where appropriate.</li><li>Coordinate solution implementation activities, including testing, documentation, training, and change management.</li><li>Build strong relationships with stakeholders and monitor solutions to ensure expected business outcomes are achieved.</li></ul><p><strong>Key Accountabilities</strong></p><ul><li>Deliver practical technology and process improvements that reduce manual effort, improve data quality and system utilization, streamline workflows, and support informed decision-making.</li><li>Contribute to a collaborative, high-performance culture focused on continuous improvement and operational excellence.</li></ul><p><br></p>
<p>We are looking for an experienced Lead CRM Analyst to support and enhance enterprise application solutions in Mississauga. This role is suited to a detail-oriented individual who can bridge business needs and technical capabilities, improve CRM and ERP processes, and provide informed guidance on system functionality. The successful candidate will contribute to solution delivery, troubleshoot application issues, and help strengthen reporting, integrations, and user experience across connected platforms.</p><p><br></p><p>Responsibilities:</p><p>• Lead the functional analysis, configuration, and ongoing support of Microsoft Dynamics CRM within a broader enterprise applications environment.</p><p>• Work closely with business stakeholders to gather requirements, translate operational needs into system solutions, and recommend practical improvements.</p><p>• Investigate incidents and application issues, perform root-cause analysis, and develop both immediate fixes and longer-term corrective actions.</p><p>• Contribute to CRM and ERP implementation initiatives, including process mapping, testing, documentation, and user readiness activities.</p><p>• Support integration points between multiple business systems to help maintain reliable data flow and consistent application performance.</p><p>• Develop and refine reports, dashboards, and system insights that support business decision-making and operational visibility.</p><p>• Provide functional leadership on enhancement requests, system changes, and release activities while ensuring alignment with business priorities.</p><p>• Collaborate with technical teams, vendors, and internal users to resolve system limitations and improve overall application effectiveness.</p>
<p>We are partnering with a leading global industrial manufacturer to support their search for a Corporate Account Manager to represent their business across British Columbia, with a primary focus on the Greater Vancouver market.</p><p><br></p><p>This is a high-impact, externally facing role responsible for managing and growing strategic, large-scale corporate accounts. The successful candidate will act as a senior commercial representative in the region, owning key relationships and driving long-term, profitable growth in a competitive and evolving market.</p><p><br></p><p><strong>The Role</strong></p><p>Reporting to senior leadership, the Corporate Account Manager will have ownership of account strategy, customer relationships, and regional market growth. You will work autonomously while collaborating closely with internal teams across sales, operations, supply chain, and product development.</p><p><br></p><p>This opportunity is ideal for a commercially driven professional who thrives in relationship-led sales, strategic account management, and business development.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage and grow a portfolio of strategic and large corporate accounts across British Columbia.</li><li>Develop and execute account strategies, including pricing, service models, and long-term agreements.</li><li>Serve as the primary point of contact, building relationships at all levels, including executive stakeholders.</li><li>Identify and secure new business opportunities while maximizing existing account profitability.</li><li>Lead contract negotiations and pricing discussions aligned with business objectives.</li><li>Monitor market trends, competitor activity, and industry dynamics to inform business strategy.</li><li>Collaborate cross-functionally to ensure seamless service delivery and customer satisfaction.</li><li>Prepare sales forecasts, reporting, and performance metrics.</li><li>Contribute to annual business plans and long-term regional market strategies.</li><li>MUST HAVE experience either working with or selling flat rolled steel.</li></ul><p><br></p><p><br></p>
We are looking for a Senior Front End Developer to join a collaborative design systems team supporting enterprise web applications in Ontario. This long-term contract position focuses on building scalable, accessible React components that help create a consistent user experience across a broad product portfolio. The successful candidate will work closely with designers, researchers, product leaders, and accessibility specialists to deliver high-quality front-end solutions that balance usability, performance, and maintainability.<br><br>Responsibilities:<br>• Build, enhance, and support reusable React components that strengthen consistency across multiple web products.<br>• Translate design concepts into production-ready interfaces while maintaining close alignment with established UX standards.<br>• Embed accessibility best practices into front-end development to help ensure components meet recognized compliance expectations.<br>• Work with cross-functional partners to define needs, clarify priorities, and deliver solutions within an evolving development environment.<br>• Improve component libraries through thoughtful documentation, clean code structure, and patterns that encourage efficient adoption by product teams.<br>• Take part in peer reviews and contribute to development standards that promote quality, reliability, and maintainable code.<br>• Apply insights from user research and product feedback to refine component behaviour and overall usability.<br>• Coordinate effectively with globally distributed colleagues and adjust working style as needed to support collaboration across time zones.
<p>Our client, a well-established premium consumer brand with a strong reputation in the luxury and lifestyle market, is seeking a highly motivated <strong>Business Development Manager</strong> to drive corporate sales growth across the GTA. This is an exciting opportunity for a relationship-focused sales professional who thrives on building new business, developing strategic partnerships, and creating memorable client experiences.</p><p>This role is ideal for someone who enjoys a consultative sales approach, has an existing network of corporate contacts, and is passionate about delivering exceptional service to executive and professional clientele.</p><p><strong>Responsibilities:</strong></p><ul><li>Develop new business opportunities with corporate organizations, professional services firms, financial institutions, real estate companies, hospitality groups, and executive networks.</li><li>Build and manage a pipeline of prospective clients through cold calling, networking, referrals, and strategic outreach.</li><li>Establish strong relationships with decision-makers and executives to identify opportunities for corporate gifting, events, client engagement programs, and premium lifestyle experiences.</li><li>Leverage existing business connections and cultivate new relationships throughout the GTA market.</li><li>Create and execute account development plans to maximize revenue growth and long-term client retention.</li><li>Conduct client meetings, presentations, and networking activities in the field approximately four days per week.</li><li>Partner with internal sales, marketing, and product specialists to deliver tailored solutions and exceptional customer experiences.</li><li>Maintain accurate pipeline activity, forecasts, and customer information within CRM systems.</li><li>Represent the organization at corporate events, client functions, and networking opportunities.</li></ul>
<p>On behalf of our not-for-profit client, we’re looking for a hands-on AI Specialist to help organizations identify, build, and deploy practical AI solutions that create real business impact.</p><p><br></p><p>This is not a strategy-only role. You’ll work directly with stakeholders to uncover high-value use cases, translate business needs into technical solutions, and then build what you scope. You’ll work across AI applications, automation, integrations, and agentic workflows—often helping smaller organizations get more value from the tools and data they already have.</p><p><br></p><p>This contract has an initial term of 2-months; however, if successful, there is potential for this contractor transition onto a multi-year program.</p><p><br></p><p><strong>What you’ll be doing:</strong></p><ul><li>Build RAG applications and custom AI solutions</li><li>Develop AI-enabled solutions using Copilot Studio, Power Automate, and Power Apps</li><li>Prototype and deploy solutions using AI coding tools such as Codex and Claude Code</li><li>Build and iterate on AI agents and agentic workflows</li><li>Map client workflows, systems, and data to identify opportunities for automation</li><li>Integrate platforms, data flows, CRM tools, marketing systems, and other business applications</li><li>Advise teams on effective use of ChatGPT, Claude, Gemini, and Microsoft Copilot</li><li>Build AI-powered automation for areas such as research, content generation, outreach, and operational workflows</li><li>Train users and create documentation so solutions remain sustainable after implementation</li></ul><p><br></p>
<p>Our client is seeking an experienced Risk Manager to join its organization and play a key role in strengthening and evolving its enterprise risk management capabilities. Reporting to the Chief Risk Officer, this position will work collaboratively across the business to identify and assess risks, evaluate the effectiveness of controls, monitor emerging exposures, and provide meaningful insights to support informed business decisions. The role offers broad exposure across enterprise, operational, third-party, fraud, business continuity, insurance, regulatory, and other material risk areas within a regulated financial services environment.</p><p><br></p><p>The Risk Manager will support the continued development of the organization's risk management framework, including risk policies, standards, governance practices, risk appetite, risk assessments, RCSAs, KRIs, risk registers, and enterprise risk reporting. Key responsibilities will include analyzing risk trends and emerging issues, facilitating risk and control assessments, supporting incident and root-cause analysis, monitoring remediation activities, strengthening the control environment, and preparing clear reporting for senior leadership and governance committees. The role will also contribute to regulatory examinations, audits, compliance reviews, and ongoing regulatory readiness, including assessing changes to applicable requirements and their impact on the organization.</p>
<p>We are looking for an Operations Supervisor to lead manufacturing (non automotive) activities in Brantford, Ontario while ensuring safe, efficient, and high-quality production outcomes. This role is responsible for guiding frontline teams, coordinating resources across departments, and maintaining steady progress against production targets. The successful candidate will bring strong leadership, sound operational judgment, and a continuous improvement mindset to support daily performance and long-term effectiveness.</p><p>This is a full time role, with day time hours of Monday to Friday.</p><p>Responsibilities:</p><p>• Oversee day-to-day production activities to keep output on track with schedules, service expectations, and operational priorities.</p><p>• Provide direction, coaching, and ongoing support to production employees and team leads across assigned areas or shifts.</p><p>• Review workflow, labour coverage, and equipment capacity to improve throughput and reduce interruptions.</p><p>• Resolve operational issues quickly and work with internal partners to limit downtime and maintain consistent plant performance.</p><p>• Maintain effective coordination with Maintenance, Quality, Supply Chain, Engineering, and other teams to support smooth operations.</p><p>• Reinforce a safe work environment by leading safety discussions, inspections, incident follow-up, and corrective actions.</p><p>• Uphold compliance with workplace policies, manufacturing procedures, and applicable health and safety standards.</p><p>• Investigate product or process concerns and contribute to corrective and preventive measures that protect quality standards.</p><p>• Champion continuous improvement efforts, including Lean practices, 5S, Kaizen, waste reduction, and productivity enhancements.</p><p>• Track operational metrics, prepare performance updates for leadership, and support workforce planning and resource allocation decisions.</p>
We are looking for an accomplished technology leader to guide the growth and performance of our engineering presence in Toronto, Ontario. This contract opportunity is suited to someone who can shape long-term technical direction, strengthen delivery practices, and build an inclusive, high-performing team culture. The successful candidate will connect enterprise priorities with local execution across software engineering, platform capabilities, quality practices, and data- and AI-enabled initiatives.<br><br>Responsibilities:<br>• Set the strategic direction for the Toronto engineering organization, including team structure, capability development, and an operating model that supports future growth.<br>• Lead delivery for locally based engineering teams by driving reliable outcomes across timelines, product quality, service stability, and business commitments.<br>• Strengthen development standards by advancing modern practices in code quality, automated testing, deployment pipelines, monitoring, and technical documentation.<br>• Provide senior technical guidance on the practical and responsible use of AI and machine learning tools within engineering workflows, products, and internal platforms.<br>• Build and mentor leadership talent by recruiting, coaching, and retaining managers and senior technical contributors across engineering, quality, DevOps, and site reliability functions.<br>• Partner with cross-functional leaders in architecture, security, infrastructure, finance, and people operations to align delivery plans, workforce planning, and governance expectations.<br>• Foster an engaged and inclusive workplace culture that encourages accountability, collaboration, continuous improvement, and psychological safety.<br>• Oversee operational excellence through effective incident response, environment management, on-call readiness, risk controls, and performance metric tracking.<br>• Manage engineering budgets for people, tools, and technology investments while monitoring productivity, quality indicators, and service outcomes.<br>• Represent the Toronto development centre in senior leadership discussions and ensure local practices remain aligned with broader organizational standards.