4 results for Creative Services Manager jobs

Customer Experience Manager

North York, ON
onsite
Permanent
100000 - 125000 CAD / Yearly
We are looking for an Application Manager to oversee the architecture, strategy, and ongoing enhancement of customer experience platforms in Toronto, Ontario. You will connect business goals with technical execution, turning customer feedback and behavioural insights into practical improvements across digital and customer-facing channels. The position also includes leading a high-performing team, managing external vendors, and guiding platform initiatives that support personalization, reporting, and service excellence. Responsibilities:• Lead the direction, administration, and continuous improvement of customer experience platforms, with strong emphasis on Qualtrics and related engagement tools.• Partner with business and technology teams to translate guest feedback, sentiment data, and operational priorities into scalable platform solutions.• Oversee technical delivery for platform enhancements, integrations, and feature rollouts that improve insight gathering and customer engagement.• Manage the product roadmap by setting priorities, coordinating timelines, and aligning initiatives with organizational objectives.• Supervise and support team members responsible for platform performance, implementation activities, and ongoing optimization.• Build and maintain productive relationships with vendors and external partners to ensure reliable service delivery and value from platform investments.• Work across cross-functional groups to drive projects involving CRM, security considerations, and omni-channel customer experience capabilities.• Establish processes and reporting approaches that turn customer data into actionable recommendations for improving guest experiences.• Coordinate with internal and external product stakeholders to deliver initiatives efficiently and maintain alignment on scope, risks, and outcomes.
2026-07-15T00:00:00Z

Marketing Manager

Toronto, ON
remote
Contract / Temporary
33 - 38 CAD / Hourly
Robert Half is recruiting for a client in the healthcare industry who is looking for a Marketing Manager for a 6 month contract. This is a remote contract opportunity, candidates MUST be local to Canada and able to work in the Eastern Timezone. Our client is looking for a hands-on B2B Marketing Manager to join their team on a 6-month contract. This is an execution-focused, individual contributor role that will focus on the delivery of integrated B2B marketing initiatives, creating compelling campaigns and content that strengthen brand presence and support pipeline growth. The successful candidate will be a hands-on marketer with proven experience executing B2B demand generation campaigns, developing content, managing marketing programs, and optimizing performance across channels. This role is highly execution-focused and suited for someone who enjoys building, launching, and measuring marketing initiatives from start to finish. This role is ideal for a well-rounded marketer who enjoys being close to the work and can confidently manage multiple initiatives in a fast-paced environment. What You’ll Be Doing<ul><li>Develop, build, and execute integrated B2B marketing campaigns across email, social, web, content, and lead generation channels.</li><li>Create compelling marketing content including blogs, case studies, white papers, nurture emails, landing pages, webinar materials, and sales enablement assets.</li><li>Manage end-to-end campaign execution, including audience segmentation, content deployment, testing, scheduling, and reporting.</li><li>Execute demand generation and lead nurture programs through marketing automation platforms and CRM systems.</li><li>Develop and optimize LinkedIn organic content strategies to drive awareness, engagement, and lead generation.</li><li>Create and adapt marketing assets using Canva, Adobe Creative Suite, or similar tools, including presentations, infographics, and light video content.</li><li>Execute and optimize paid digital campaigns across LinkedIn, Google Search, and other relevant channels.</li><li>Support webinar and virtual event execution, including campaign development, promotion, attendee communications, and post-event follow-up.</li><li>Monitor, analyze, and report on campaign performance, delivering actionable recommendations to improve conversion and pipeline impact.</li><li>Maintain marketing calendars and ensure timely execution of all campaign deliverables.</li></ul>
2026-07-17T00:00:00Z

Digital Production Designer

Calgary, AB
onsite
Contract / Temporary
0 - 0 CAD / Yearly
OverviewOur Calgary-based client is seeking a Digital Production Designer with strong Sitecore XM Cloud experience to support a large-scale website transformation initiative spanning multiple web properties.This role is ideal for someone who excels at translating approved Figma designs into production-ready website experiences using Sitecore XM Cloud and an established component library. The successful candidate will work closely with designers, marketers, developers, and project stakeholders to assemble pages, support website launches, conduct visual QA, and ensure a consistent user experience across multiple sites. This is not a software development role. The focus is on page assembly, component mapping, visual accuracy, quality assurance, and leveraging existing Sitecore capabilities to bring approved designs to life. Key ResponsibilitiesSitecore Page Assembly<ul><li>Build and maintain website pages within Sitecore XM Cloud using approved Figma mockups.</li><li>Assemble pages using existing Sitecore components, templates, and design system assets.</li><li>Configure layouts, content, imagery, video, links, metadata, spacing, and styling using Sitecore page-building tools.</li><li>Ensure pages accurately reflect approved designs and brand standards.</li></ul>Design Review & Component Mapping<ul><li>Review Figma mockups and determine how designs align with existing Sitecore components.</li><li>Identify opportunities to leverage existing functionality before recommending enhancements.</li><li>Collaborate with design and development teams when custom functionality or component modifications are required.</li><li>Support decision-making around component usage and implementation approaches.</li></ul>Quality Assurance & Launch Support<ul><li>Perform visual QA to ensure websites match approved designs across desktop, tablet, and mobile experiences.</li><li>Validate responsiveness, alignment, spacing, component behavior, content accuracy, and overall user experience.</li><li>Participate in UAT and support issue resolution during website launches.</li><li>Assist with ongoing launch activities as new sites are released throughout the project.</li></ul>Collaboration & Communication<ul><li>Participate in project meetings with internal stakeholders and project team members.</li><li>Work closely with UX/design, development, marketing, and project management teams.</li><li>Communicate implementation progress, risks, and recommendations.</li></ul>Jira Tracking & Documentation<ul><li>Create and manage Jira tickets related to defects, enhancements, implementation requirements, and launch support activities.</li><li>Document findings, recommendations, and implementation considerations for technical teams.</li></ul>Design System & Figma Support<ul><li>Work extensively with Figma files and design system components.</li><li>Maintain consistency in typography, spacing, colours, and component usage.</li><li>Ensure all implementations align with established design standards.</li></ul>
2026-07-21T00:00:00Z

Senior Service Designer

Burlington, ON
remote
Contract / Temporary
60 - 70 CAD / Hourly
Robert Half is recruiting for a client in the tech industry who is looking for a Sr. Service Designer. This is a 3 month remote contract opportunity, candidates must be local to the Greater Toronto Area to attend occasional in-person meetings and events. The Sr. Service Designer is ideal for someone who excels at connecting experiences across products, platforms, and customer touchpoints, bringing a holistic perspective to complex challenges. As an individual contributor, you'll partner with cross-functional teams to design seamless end-to-end experiences that improve how customers discover, engage with, and realize value from our products and services. You'll help shape strategic initiatives, facilitate alignment across stakeholders, and deliver service design solutions that create measurable business and customer outcomes. What You'll Be Doing<ul><li>Lead end-to-end service design initiatives, translating complex business and customer needs into connected, user-centred experiences.</li><li>Map customer journeys, develop service blueprints, and identify opportunities to improve experiences across multiple products, channels, and touchpoints.</li><li>Collaborate with product, design, engineering, and business leaders to define problems, shape strategic direction, and influence decisions early in the design process.</li><li>Facilitate workshops, design sprints, and collaborative working sessions that align stakeholders and accelerate decision-making.</li><li>Apply systems thinking to uncover opportunities that improve customer acquisition, adoption, engagement, and long-term retention.</li><li>Leverage AI-enabled tools and emerging technologies to enhance research synthesis, identify patterns, generate insights, and support service design activities.</li><li>Produce clear artifacts, recommendations, and case studies that demonstrate the value and impact of service design across the organization.</li><li>Contribute to the evolution of design practices by sharing knowledge, encouraging connected thinking, and promoting a customer-first approach across teams.</li></ul>
2026-06-30T00:00:00Z