6 results for Creative Services Manager jobs

Customer Service Manager

Abbotsford, BC
onsite
Permanent
70000 - 80000 CAD / Yearly
About the Opportunity We are partnering with a well-established and growing organization in the Fraser Valley to hire a Customer Service Manager. This is a key leadership role responsible for overseeing customer service operations, enhancing the customer experience, and driving continuous improvement across processes and team performance. This opportunity is ideal for a hands-on leader who enjoys building strong teams, improving workflows, and collaborating cross-functionally in a fast-paced, operationally driven environment. The Role The Customer Service Manager will lead the customer service function, ensuring a high standard of service delivery while supporting business objectives. You will be responsible for managing a team, optimizing processes, and acting as a key liaison between customers and internal departments. Key Responsibilities • Lead, coach, and develop a team of customer service professionals, including direct oversight of a Customer Service Supervisor• Implement strategies to improve customer satisfaction, retention, and service quality• Manage escalated customer issues, ensuring timely and professional resolution• Monitor team performance, establish KPIs, and provide ongoing feedback and development• Analyze customer service data to identify trends, gaps, and opportunities for improvement• Collaborate closely with sales, operations, production, shipping, and quality teams to ensure a seamless customer experience• Drive process improvements, workflow efficiencies, and service consistency• Maintain strong communication across departments to align service delivery with business needs
2026-05-06T00:00:00Z

Customer Experience Manager

Edmonton, AB
onsite
Contract / Temporary
0 - 0 CAD / Yearly
Our client is seeking an experienced Customer Experience Manager to join their team in Edmonton, Alberta. This role supports the day-to-day leadership and improvement of customer service operations during a period of organizational change. The ideal candidate is a hands-on contact centre leader with strong customer resolution, coaching, reporting, and process improvement experience, combined with a collaborative and service-focused approach.Responsibilities:<ul><li>Lead daily customer service operations and ensure high-quality support.</li><li>Monitor service levels, call activity, and reporting to improve performance.</li><li>Partner with leadership to support operational goals and service improvements.</li><li>Support workforce transitions, onboarding, and team realignment activities.</li><li>Coach staff on customer service, communication, and complaint resolution.</li><li>Use CRM systems and Avaya CMS reporting to track trends and recommend process improvements.</li><li>Support training initiatives to strengthen service consistency and accountability.</li><li>Promote collaboration and a customer-focused team culture.</li></ul>
2026-05-13T00:00:00Z

Marketing Coordinator

Toronto, ON
onsite
Contract / Temporary
25 - 30 CAD / Hourly
We're recruiting for a Marketing Coordinator for a 3 month contract opportunity. The Marketing Coordinator will be responsible for providing general marketing support, and providing website project coordination support. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities<ul><li>Coordinate website updates and enhancements in collaboration with internal stakeholders and external vendors (e.g., developers, designers, agencies)</li><li>Track timelines, manage deliverables, and support QA for website content and functionality</li><li>Assist with content updates, uploads, and quality assurance (QA) checks across web pages</li><li>Support the execution of marketing campaigns across various channels, including digital (email, web, social media, etc.)</li><li>Coordinate content development, approvals, and marketing assets</li><li>Maintain marketing calendars and assist with basic performance reporting</li><li>Collaborate cross-functionally to support marketing initiatives and ensure alignment</li></ul>
2026-05-06T00:00:00Z

Business Development Manager

Langley, BC
onsite
Permanent
80000 - 120000 CAD / Yearly
We are partnering with a well-established and growing private lending organization to identify a Business Development Manager to support and expand their mortgage broker network. This is a confidential search for a relationship-driven professional who brings both strong industry expertise and a modern, brand-forward approach to business development. This role is ideal for a licensed mortgage professional who thrives in a client-facing environment and is comfortable representing a brand both in-person and online. Key Responsibilities:<ul><li>Build, manage, and grow relationships within an established network of mortgage brokers</li><li>Act as the primary point of contact for broker partners, ensuring a high level of service and engagement</li><li>Proactively generate new business opportunities through outreach, networking, and industry engagement</li><li>Represent the organization at industry events, trade shows, and client meetings</li><li>Coordinate and attend in-person meetings, including lunches and networking events with brokers</li><li>Promote lending solutions and educate partners on products, positioning, and value proposition</li><li>Collaborate internally with underwriting and operations teams to ensure seamless deal flow</li></ul> Brand & Social Media Presence: <ul><li>Act as a visible brand ambassador across digital platforms</li><li>Create and contribute to regular social media content, including market updates, product highlights, and broker engagement posts</li><li>Support the development of a strong online presence aligned with the organization’s brand</li></ul>
2026-05-11T00:00:00Z

Digital Marketing Account Manager

Toronto, ON
remote
Permanent
100000 - 105000 CAD / Yearly
We are looking for a skilled Digital Marketing Account Manager to lead impactful campaigns and foster strong client relationships in the dynamic media industry. Based in Toronto, Ontario, this role requires a strategic thinker who can manage digital marketing initiatives, analyze performance data, and leverage emerging technologies like AI to drive results. The ideal candidate will thrive in a fast-paced environment, delivering exceptional service and innovative solutions. Responsibilities:• Develop and nurture long-term relationships with clients, ensuring their goals and expectations are consistently met.• Design and implement tailored digital marketing strategies based on client objectives.• Present detailed campaign reports, insights, and recommendations to clients and stakeholders.• Manage all aspects of digital marketing campaigns, from planning to execution and final analysis.• Collaborate with Ad Operations to deliver campaigns across paid search, social media, programmatic advertising, and display.• Ensure campaign deliverables align with established timelines, budgets, and client objectives.• Analyze campaign performance data to identify opportunities for optimization and growth.• Utilize AI tools and automation platforms to enhance campaign efficiency and reporting.• Stay informed about emerging AI-driven technologies and integrate them into marketing strategies.• Work closely with internal teams, including creative, strategy, and leadership, to ensure seamless project execution.
2026-04-21T00:00:00Z

Marketing Strategist - Legal Services

Vancouver, BC
remote
Permanent
100000 - 120000 CAD / Yearly
This is a chance to join a Vancouver-based marketing agency in the role of Marketing Strategist, focused on the digital marketing of Legal Services and Home Services. You’ll be working with various legal and home services clients across Canada and the US, on their digital paid ad campaigns and overall digital presence. So if you are an experienced digital marketing professional with a focus on Legal and Home services, then please get in contact to discuss this role in more detail. In this position, you’ll be working with an experienced and tenured team of digital marketers. You will have a clear focus on paid ad campaigns, with a focus on Google and Meta platforms. You will also have the opportunity to share your knowledge and experience with other members of the team, and help them grow in their own careers. Part of this position will involve coaching and mentoring other members of the team. This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. In this role, you will work primarily from your home office, with occasional get-togethers with your teammates in Vancouver. This role is open to individuals who are already living in the Vancouver lower mainland. How to Apply A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching marketing professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area. If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck
2026-05-15T00:00:00Z