<p>We are recruiting for a Desktop Support Technician for an Edmonton-based client. This is a 3-month contract that requires a valid driver’s license and access to a vehicle. The Desktop Support Technician provides Tier 1 and Tier 2 technical assistance to staff across Edmonton and Northern region locations. Reporting to the Director of Finance, IT and Infrastructure, this role supports day-to-day IT operations including troubleshooting, user setup, device maintenance, and ensuring a secure and efficient technology environment.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 support for desktops, laptops, printers, mobile devices, and network connectivity</li><li>Resolve help desk tickets via phone, email, and in-person support</li><li>Troubleshoot Microsoft 365 tools including Outlook, Teams, SharePoint and OneDrive</li><li>Support Windows 10 and 11, password resets, MFA setup, and account access through Entra ID and Active Directory</li><li>Configure and maintain user devices, install standard software, and coordinate escalations with internal teams or vendors</li><li>Support onboarding and offboarding including account setup and device preparation</li><li>Maintain asset inventories, equipment logs, and ensure security and patching standards</li><li>Provide user training and clear technical communication to non-technical staff</li><li>Contribute to documentation, user guides, and continuous improvement initiatives</li><li>Assist with IT projects such as software upgrades, device rollouts, and data transitions</li><li>Travel to multiple Edmonton and Northern region sites to provide onsite support</li></ul>
<p>If you already live on Vancouver Island, you know how great it is. And perhaps you don’t live there quite yet, but you have been looking for your chance to make the move? Well this is a full-time IT administration position based with a well-established company in Victoria, BC. Is this the chance you’ve been waiting for? </p><p><br></p><p>This is a full-time career opportunity with a long-standing industrial company that is part of a bigger company with several global offices. This position will be based in the Victoria office where you will take care of all the computer systems for approximately 50 staff. And you’ll be working collaboratively with a team of other IT people, based in the other global offices</p><p><br></p><p>This position includes a competitive base salary, paid vacation and extended health and dental benefits. </p><p><br></p><p>This IT position would best be suited for a Jack-or-Jill-of-all-Trades who loves doing a variety of different duties every day. On some days you may be more focused on building some new workstations and setting up new user accounts. On other days you may be doing some projects related to upgrading physical infrastructure. And as you can imagine, the main reason to have a person physically stationed in Victoria is to provide a high-level of personal service to the users there (rather than manage everything remotely from Vancouver). So you’ll spend a good part of your day getting to know your co-workers and their computing needs. </p><p><br></p><p>You will be working primarily with Microsoft Windows-based systems, including Active Directory, Outlook, Office 365, and Microsoft Azure, etc. The engineers whom you support often use specialized software applications that may require some additional support or configuration (e.g. CAD software, MRP software, etc)</p><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities in BC and across Western Canada.</p><p><br></p><p>If you're interested in pursuing this role, please contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
<p>Our client is seeking an experienced Help Desk/Desktop Support to join a high-performing team in Ottawa. This contract-to-permanent opportunity is ideal for a strategic leader with a strong track record in overseeing software initiatives, driving innovation, and delivering successful project outcomes. The ideal candidate brings deep expertise in Agile transformation, project management, and technical team leadership.</p><p><br></p><p><strong>Requirements:</strong></p><p>-Provide first‑level technical support to users via phone, email, and in person.</p><p>-Troubleshoot hardware, software, and network issues.</p><p>-Install and configure computers, peripherals, and standard applications.</p><p>-Manage user accounts and access (e.g., Active Directory, Microsoft 365).</p><p>-Document support tickets and escalate issues when needed.</p><p>-Assist with device setups, updates, and software deployments.</p><p>-Support remote users using remote access tools.</p><p>-Maintain IT equipment and follow security and IT policies.</p><p><br></p><p><strong>Work Environment:</strong></p><p>-Working conditions are normal for an office environment. Some lifting or moving of equipment up to 40 lbs may be required. In-office work at our Ottawa office is required, and occasional travel may be required.</p>
We are looking for a detail-oriented IT Coordinator to join our team in North York, Ontario. The ideal candidate will manage and support various IT systems and infrastructure, ensuring smooth operations across hardware, software, and telecommunications. This role requires a proactive approach to problem-solving and a strong ability to work with technical and non-technical stakeholders.<br><br>Responsibilities:<br>• Provide on-site support by coordinating and overseeing activities involving contractors and technicians.<br>• Manage office equipment, including desktop printers, toners, shredding machines, and other related devices.<br>• Handle service requests, equipment orders, contracts, and insurance-related tasks.<br>• Administer corporate cell phone plans and monitor monthly usage to ensure efficiency.<br>• Update and maintain Microsoft licenses and software tracking spreadsheets.<br>• Process invoices and ensure accurate data entry into internal tracking systems.<br>• Maintain inventory for construction site supplies stored in the basement.<br>• Organize and manage orders for branded office materials and business cards.<br>• Monitor and update internal systems related to IT assets, transponders, fuel cards, and telecom usage.
<p><strong>About the Role</strong></p><p>Our client in Vancouver, BC is seeking a Desktop Support Analyst for a 3‑month onsite contract. This role will provide Tier 1 support to approximately 200 users, focusing on software and hardware troubleshooting within a Microsoft environment. You will handle incoming requests through Jira, resolve frontline technical issues, and ensure a smooth end-user experience.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the first point of contact for Tier 1 technical support via walk-ups and Jira tickets</li><li>Troubleshoot Windows OS, MS 365 apps, desktops/laptops, printers, peripherals, and basic network issues</li><li>Document, update, and close tickets in Jira following internal standards</li><li>Perform basic Active Directory tasks including password resets and group membership updates</li><li>Image, configure, and deploy workstations</li><li>Support meeting room technology and AV setups</li><li>Escalate unresolved issues to Tier 2/System teams as needed</li><li>Maintain asset tracking and follow standardized procedures</li><li>Provide clear communication and excellent customer service to all users</li></ul>
<p>We're recruiting for a Freelance Accessibility Specialist to conduct a comprehensive ADA/AODA compliance audit for two existing websites. The goal is to evaluate current accessibility standards, identify compliance gaps, and provide clear recommendations for improvement.</p><p><br></p><p>Project Scope</p><ul><li>Perform a full accessibility audit of two live websites</li><li>Evaluate compliance against ADA and AODA standards (WCAG 2.1 AA minimum preferred)</li><li>Identify accessibility barriers affecting users with disabilities</li><li>Provide a detailed written report outlining:</li><li>Areas of non-compliance</li><li>Severity level of issues</li><li>Recommended remediation steps</li><li>Prioritized action plan</li><li>Share the checklist or methodology used to conduct the audit</li></ul><p>Responsibilities</p><ul><li>Use both automated tools and manual testing methods</li><li>Review site structure, navigation, forms, media, and interactive elements</li><li>Assess keyboard navigation, screen reader compatibility, color contrast, and semantic structure</li><li>Deliver findings in a clear, organized, and actionable format</li><li>Be available to clarify findings and answer follow-up questions</li></ul><p><br></p>
<p><strong>THE ROLE:</strong> </p><p>We’re seeking an experienced Senior Data Integration Specialist who can bridge technical expertise with strong client engagement. In this role, you’ll support data delivery, integration, and onboarding efforts while working closely with cross‑functional teams to enhance data products and client outcomes. You’ll play a key role in shaping data solutions and supporting strategic growth initiatives.</p><p><em>Key Responsibilities:</em></p><ul><li>Work with enterprise data platforms including Oracle, Postgres, Snowflake, Elasticsearch, and Azure SQL</li><li>Serve as a technical resource for clients, troubleshooting data integration issues and supporting onboarding</li><li>Provide Tier 2 support for data users, resolving complex issues efficiently</li><li>Optimize internal data pipelines and contribute to the evolution of new data offerings</li><li>Guide stakeholders on data access methods and integration best practices</li><li>Prepare data for use in analytics tools (e.g., Power BI) and internal applications</li><li>Document processes, data flows, and integration designs for knowledge sharing</li><li>Lead and participate in major data migration projects</li><li>Collaborate with internal teams to communicate product enhancements, defects, and client feedback</li><li>Maintain regular client interactions and log activities in CRM systems</li><li>Mentor junior team members and support the onboarding of new technical staff</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This position offers the opportunity to work with cutting‑edge data platforms, partner directly with clients, and influence the direction of innovative data products. You’ll join a team that values collaboration, technical curiosity, and continuous improvement. The role provides competitive compensation, full benefits, and opportunities for long‑term professional growth within a forward‑thinking data organization. Are you passionate about data and love solving complex integration challenges? Then we encourage you to apply now!</p>
<p>We are looking for an experienced Application Support Consultant specializing in Dynamics 365 Finance & Operations (D365 F& O) to join our team on a long-term contract basis. This role is focused on providing hands-on stabilization support during the post-implementation hyper-care phase, ensuring a smooth transition for end-users. Based in London, Ontario, this position requires a strong understanding of manufacturing, supply chain processes, and the ability to deliver efficient on-site and remote support.</p><p><br></p><p>Responsibilities:</p><p>• Provide stabilization support for Dynamics 365 Finance & Operations following go-live implementation.</p><p>• Troubleshoot application issues and ensure timely resolution to minimize disruptions during the hyper-care period.</p><p>• Conduct on-site training sessions for end-users, focusing on production and supply chain modules.</p><p>• Collaborate with plant teams to address operational challenges and optimize workflows.</p><p>• Deliver customer-focused support, both on-site and remotely, to ensure seamless system adoption.</p><p>• Maintain clear documentation of issues, resolutions, and best practices for future reference.</p><p>• Work extended hours during the initial hyper-care phase, transitioning to standard schedules as required.</p><p>• Coordinate with technical teams to escalate and resolve complex application issues.</p><p>• Provide guidance to improve end-user proficiency with the Dynamics 365 platform.</p><p>• Monitor system performance and recommend enhancements to improve efficiency.</p>
<p>Analyste d’Affaires – Systèmes Informatiques (IA) expérimenté recherché pour un organisme public à l’ouest de Montréal. Mandat contractuel de 10 mois, 4 jours en présentiel, 1 jour en télétravail.</p><p><br></p><p>Responsabilités :</p><ul><li>Analyse des processus et proposition de solutions d’automatisation/IA</li><li>Migration et vérification des données</li><li>Soutien opérationnel pour l’intégration et la gestion du personnel contractuel</li><li>Supervision quotidienne des systèmes</li><li>Automatisation avec Microsoft Power Automate et autres outils</li><li>Collaboration avec parties prenantes pour l’optimisation par l’IA</li><li>Stratégies de gestion du changement</li><li>Assistance aux utilisateurs et fournisseurs</li><li>Suivi des indicateurs de performance et recommandations</li></ul><p>Postulez dès maintenant!</p><p><br></p><p><br></p><p>Seeking experienced IT Systems (AI) Business Analyst for a 10-month contract with a public company in Montreal’s West Island (4 days onsite, 1 day remote).</p><p>Responsibilities:</p><ul><li>Analyze workflows and recommend automation/AI solutions</li><li>Manage data migration and onboarding requests</li><li>Support contract workforce processes and daily tech operations</li><li>Build automation with Power Automate and low-code/no-code tools</li><li>Identify AI-driven process improvement opportunities</li><li>Drive tech adoption through change management</li><li>Provide end-user and vendor support</li><li>Maintain KPI reports and recommend enhancements</li></ul><p>Apply today!</p>
