We are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis in Ottawa, Ontario. In this role, you will provide comprehensive IT support to end-users, ensuring their hardware and software needs are met efficiently. As part of the regional IT support team, you will collaborate with global service desks while prioritizing local user satisfaction.<br><br>Responsibilities:<br>• Provide day-to-day IT support to local users, managing tickets, calls, and chat-based requests.<br>• Diagnose and resolve hardware and software issues, ensuring smooth functionality.<br>• Escalate unresolved issues to higher-level support teams as necessary.<br>• Install and configure software on user PCs and assist with hardware replacements.<br>• Maintain and support local IT infrastructure, including telephony systems and conference room equipment.<br>• Contribute to problem-solving initiatives and knowledge-sharing activities within the team.<br>• Monitor and prioritize tasks to enhance end-user satisfaction.<br>• Collaborate with the global IT support team to ensure seamless service delivery.<br>• Support network-related tasks, including basic troubleshooting of IP configurations.<br>• Ensure adherence to IT service delivery processes and standards.
<p>If you are an experienced IT support specialist, and you have been looking to join a stable, career-minded company, then please read on. This is a chance to join a successful, well-established industrial company in Burnaby. You will work in a bright, modern office, easily accessible by transit and major transportation routes.</p><p><br></p><p>In this role, you will take on a wide scope of responsibility, supporting all of the company’s information systems and IT infrastructure. This will include workstations, servers, networks, business applications, information security, and more. You will collaborate with two other members of the IT team to provide coverage and support for the industrial operations and back-office users. </p><p><br></p><p>This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. </p><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area.</p><p><br></p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
<p>Robert Half is looking for a skilled Nonstop Support Specialist to deliver exceptional technical assistance for our client and ensure they have a seamless experience using their products. In this role, you will leverage your expertise in troubleshooting, customer service, and application support to address client concerns effectively. The position offers a hybrid work environment, combining office-based collaboration in Mississauga, Ontario, with remote work flexibility.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert-level technical support to clients, resolving issues promptly and ensuring high customer satisfaction.</p><p>• Troubleshoot product-related problems, including hardware and software concerns, to identify and implement effective solutions.</p><p>• Collaborate with internal teams and stakeholders to escalate and resolve complex issues.</p><p>• Utilize cloud technologies to enhance support processes and improve client outcomes.</p><p>• Deliver deskside and remote support services tailored to individual client needs.</p><p>• Conduct quality assurance checks to ensure consistent service delivery and product reliability.</p><p>• Maintain strong communication with clients to address inquiries and provide updates on issue resolutions.</p><p>• Assist in onboarding and training clients on product usage and best practices.</p><p>• Document and track support cases to ensure accurate reporting and continuous improvement.</p><p>• Stay informed of product updates and industry trends to provide proactive and informed support.</p>
<p><strong>THE ROLE:</strong> </p><p>Our client is seeking a skilled and experienced IT Tier II Support Specialist to join their Calgary-based team. This position is ideal for a technically proficient professional who excels in troubleshooting, infrastructure support, and delivering high-quality service to end-users and internal stakeholders.</p><p>In this role, you will be responsible for resolving escalated technical issues, maintaining core IT systems, and contributing to the stability and efficiency of the organization’s technology environment. You will work closely with other IT teams to support infrastructure, cloud environments, and security tools, while also participating in ongoing projects and system upgrades.</p><p><strong>WHY THIS ROLE?</strong></p><p>This opportunity offers the chance to work in a dynamic and collaborative environment where your technical expertise will directly impact operational success. You’ll be part of a team that values proactive problem-solving, continuous improvement, and professional growth. The role provides a competitive salary along with a comprehensive benefits package, you’ll gain exposure to a broad range of technologies and the opportunity to contribute to meaningful IT initiatives, making it a rewarding opportunity for the right candidate.</p>
<p>We are seeking a dynamic and detail-oriented <strong>Services Solutions Specialist</strong> to bridge the gap between technical service delivery and strategic marketing. This role is ideal for a professional who thrives in a cross-functional environment and can translate complex service capabilities into compelling business value.</p><p><strong>Responsibilities</strong></p><ul><li>Develop and maintain technical marketing materials, case studies, and service documentation</li><li>Create clear, engaging content that communicates service value to diverse audiences</li><li>Collaborate with the marketing team to ensure technical accuracy in campaigns</li><li>Update and refine product positioning materials throughout the service lifecycle</li><li>Lead technical writing and response development for complex RFPs and proposals</li><li>Analyze customer requirements and align them with service capabilities</li><li>Coordinate cross-functional teams to gather technical inputs and pricing</li><li>Ensure proposal content reflects actual service delivery capabilities</li><li>Participate in daily service department planning and operations</li><li>Provide strategic and analytical support to service teams</li><li>Act as a liaison between service operations and customer-facing functions</li><li>Support process improvement initiatives and service methodology development</li><li>Assist with escalated customer communications requiring technical expertise</li></ul><p><br></p>
<p>Nous recherchons un technicien informatique motivé pour rejoindre l'équipe dynamique de notre client à Montréal. Ce poste à long terme offre une occasion unique de fournir un soutien direct aux utilisateurs et de contribuer à l'intégration de systèmes dans un environnement en pleine évolution. Vous serez responsable de garantir une expérience utilisateur optimale tout en collaborant étroitement avec diverses équipes.</p><p><br></p><p>Responsabilités:</p><p>• Fournir un support technique de niveaux 1 et 2 aux employés des entités récemment acquises.</p><p>• Collaborer avec l'équipe TI existante pour assurer une continuité et une couverture efficace des services.</p><p>• Participer à la migration des utilisateurs vers des environnements virtuels tels que VMware et Citrix.</p><p>• Configurer et gérer les comptes Office 365, y compris Exchange, Teams et SharePoint.</p><p>• Installer et configurer les postes de travail, imprimantes et autres périphériques essentiels.</p><p>• Diagnostiquer et résoudre les problèmes liés au matériel, aux logiciels et au réseau.</p><p>• Documenter les interventions techniques et suivre les demandes dans le système de gestion des billets.</p><p>• Maintenir une communication régulière avec le gestionnaire du centre de services pour optimiser les opérations.</p>
