<p>We are seeking a Benefits Help Desk Representative to serve as the primary point of contact for members seeking information and assistance with the group insurance program. This role blends customer service, insurance program knowledge, claims interpretation, and departmental administrative support to deliver best-in-class member experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to member inquiries on insurance program details, including benefits, timeframes, processes, policies, and procedures.</li><li>Address specific questions regarding claims status, payments, eligibility, and dependents, clarifying concerns and facilitating resolution with the claims adjudicator, service providers, and management.</li><li>Triage inquiries, provide program information from websites and brochures, and offer solutions to member problems.</li><li>Log and track all member interactions to ensure timely resolution and thorough documentation.</li><li>Liaise with Benefits staff and escalate complex cases to senior team members or management as needed.</li><li>Obtain and confirm provider information for claims adjudication by communicating with members, dental offices, hospitals, and benefit practitioners.</li><li>Answer general inquiries received via the call center within your area of expertise.</li><li>Support administrative tasks within the department, including organizing claims, processing medical referrals, managing disability information, and assisting during program renewal periods.</li><li>Help with outgoing benefit mailings, check distribution, member packages, and maintenance of legal documentation like Powers of Attorney and Authorization Letters.</li><li>Monitor and alert management about emerging trends or concerns to continually improve member service standards.</li></ul><p><strong>Apply Now</strong></p><p>If you are a dedicated service professional with insurance and benefits experience, we invite you to apply and help us deliver excellence to our insured members. This position is exclusively through Robert Half.</p>
We are looking for a Sr. Customer Service Representative to join our team in Markham, Ontario. This bilingual contract role requires fluent French and English communication skills to support clients effectively. As part of a hybrid work arrangement, the position offers a dynamic opportunity to manage customer inquiries and contribute to our operations in the automotive industry.<br><br>Responsibilities:<br>• Handle incoming and outgoing customer inquiries with professionalism and efficiency.<br>• Verify client information and establish appropriate payment arrangements.<br>• Prepare, review, and send necessary documentation to customers.<br>• Maintain accurate records of all customer interactions in the internal system.<br>• Assist with evaluations and documentation related to Total Loss claims.<br>• Support departmental activities and complete additional tasks as needed.<br>• Utilize Salesforce and other CRM tools to manage customer data and communications.<br>• Collaborate with team members to ensure excellent service delivery.
<p><strong>We are partnering with an excellent organization looking to add an Estate & Corporate Legal Assistant to their team. This is a full-time/permanent role working hybrid.</strong></p><p><br></p><p><strong>Advantages:</strong></p><p>-Competitive salary (70-75K)</p><p>-Full benefits + RRSP matching</p><p>-3/4 weeks vacation + 12 personal days</p><p>-Hybrid work model (1 day on site)</p><p>-Great culture</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Ensure full compliance with the firm’s system, maintaining client files so that they are current, accurately documented, regularly closed, and properly coordinated for off-site storage with office clerks.</p><p>• Oversee billing and collections, including preparation of pre-bills, monthly invoice coordination, ongoing review of work-in-progress and aged accounts receivable, and proactive follow-up on outstanding payments.</p><p>• Support lawyer billing by verifying the accuracy of time entries and related details before approval, and entering lawyers’ time records when required.</p><p>• Manage all incoming and outgoing communications (telephone, email, mail), and process courier shipments to guarantee timely, professional delivery of documents and correspondence.</p><p>• Maintain systematic, organized filing—both paper and electronic—in line with firm protocols.</p><p>• Coordinate administrative tasks such as scheduling meetings, preparing supporting materials, updating calendars, and processing expense claims.</p><p>• Facilitate conflict searches and assist with file openings by gathering client identification and deposit information, preparing retainer agreements, and acquiring necessary signatures.</p><p>• Administer trust account duties including cheque requisition, payment information collection, and preparation and review of trust statements.</p><p>• Perform general assistant responsibilities such as document scanning and providing day-to-day administrative support to lawyers.</p>
<p>Senior Commercial Lending Specialist</p><p><br></p><p><strong>About the Role</strong></p><p>Reporting to management, the Senior Commercial Lending Specialist delivers a full range of commercial lending services to business members. This includes processing and approving applications within authorized limits for commercial loans, mortgages, lines of credit, and construction financing. The role involves financial analysis, underwriting, risk assessment, portfolio monitoring, and a strong focus on accuracy, compliance, and member service.</p><p><br></p><p>This position is ideal for someone who brings credit union experience, strong underwriting expertise, and a passion for helping businesses thrive.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>Member & Lending Services</p><ul><li>Conduct interviews with commercial and small business members to determine lending needs and complete loan applications.</li><li>Process applications for commercial loans, builders’ mortgages, lines of credit, and small business lending by reviewing financial statements, credit reports, appraisals, and supporting documentation.</li><li>Prepare loan documentation such as guarantees, promissory notes, security documents, and commitment letters; ensure accuracy and compliance.</li><li>Set up and maintain commercial loan files, ensuring accurate coding, classifications, payment schedules, and system entries.</li></ul><p>Underwriting & Risk Management</p><ul><li>Perform detailed financial analysis, assess risk ratings, evaluate collateral, and make recommendations within established lending limits.</li><li>Review commercial financial statements, cash flow, receivables, and net worth calculations to determine creditworthiness.</li><li>Track and manage renewals, mid-term adjustments, insurance requirements, and security registrations.</li><li>Monitor expiring financial statements, lien searches, PPSA registrations, and property valuations.</li></ul><p>Construction & Mortgage Administration</p><ul><li>Oversee construction mortgages, including site inspections, draw calculations, progress disbursements, and securing proper documentation.</li><li>Prepare payout statements, calculate penalties, and coordinate mortgage discharges with legal teams.</li></ul><p>Portfolio Support & Reporting</p><ul><li>Compile data for month-end reporting, loan renewals, disbursements, appraisals, insurance, and letters of credit.</li><li>Maintain Letters of Credit documentation, process holds/freezes, and manage system updates.</li><li>Provide administrative support to the lending manager, contribute to delinquency monitoring, and coordinate with legal counsel and bailiffs when required.</li></ul><p>Member Service & Team Collaboration</p><ul><li>Respond to member inquiries regarding commercial lending products, criteria, and loan terms.</li><li>Troubleshoot issues with existing commercial accounts and coordinate with internal departments and external stakeholders.</li><li>Provide training and guidance to lending staff on lending policies, procedures, and regulatory requirements.</li></ul><p><br></p><p><br></p>
