We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. This is a Contract to permanent position, offering an excellent opportunity for growth and development while contributing to a dynamic organization in the service industry. The role requires exceptional communication skills and the ability to handle multiple tasks in a fast-paced environment.<br><br>Responsibilities:<br>• Prepare various forms and correspondence related to claims files, including letters to members, third-party reports, and consent forms for police report requests.<br>• Process payments for claim-related expenses such as appraisal fees, glass invoices, and police report charges.<br>• Assist the Total Loss team by managing and dispatching Proof of Loss documents to facilitate settlements.<br>• Request official reports, including police and fire incident documents, to support claims investigations.<br>• Handle the dispatch of Property Damage claim files to legal representatives as required.<br>• Organize, sort, and distribute incoming correspondence efficiently.<br>• Make outbound calls to members to collect First Notice of Loss details for claims reported after hours or online.<br>• Respond to inbound calls and direct callers to the appropriate departments based on their needs.<br>• Provide exceptional support and assistance to ensure smooth operations within the claims process.
<p>Robert Half is seeking a Payroll Manager for a manufacturing client in Welland. As part of this role, you will oversee payroll processing, ensure compliance with employment standards, and support a global organization. This is a short term contract and working arrangement is 5 days onsite. </p><p><br></p><p><br></p><p>Responsibilities:</p><p>· Manage payroll operations for approximately 70 salaried and hourly employees ensuring timely and accurate processing.</p><p>· Address employee relations matters, including claims and provincial tax compliance, while adhering to regulations.</p><p>· Prepare detailed and advanced Excel reports to support manufacturing plant operations.</p><p>· Guarantee payroll deadlines are met, including T4 submissions, while maintaining precise records.</p><p>· Ensure compliance with employment standards and tax regulations. </p><p>· Year-end reconciliation and review of payroll and tax items, including Canada Pension Plan (CPP), Employment Insurance (EI), income tax, Employer Health Tax (EHT), Workplace Safety and Insurance Board (WSIB), as well as federal and provincial sales tax filings for HST and QST.</p><p>· Collaborate with a global organization to support payroll needs within a manufacturing setting.</p><p>· Maintain up-to-date knowledge of payroll systems and procedures to optimize efficiency and accuracy. </p>
<p>Due to exciting growth, our client is seeking to fill a newly-created Controller position to lead financial operations for a private‑equity‑backed, multi‑location company experiencing rapid growth through acquisitions. This role requires a hands‑on leader who thrives in an on‑site, collaborative environment and can manage and develop teams across two GTA locations while building scalable financial processes.</p><p><br></p><p>This is a high‑impact role with strong career growth potential as the company continues to expand.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p>F<strong>inancial Reporting & Compliance</strong></p><ul><li>Lead financial reporting for all Canadian divisions in accordance with GAAP.</li><li>Oversee POC accounting, WIP schedules, job costing, margin analysis, and variance reporting.</li><li>Manage annual compliance reporting (T4s, EHT, WSIB, CSST) and support audits.</li><li>Deliver recurring management reporting, including sales, labour, variance, and margin analysis.</li></ul><p><strong>Payroll Oversight</strong></p><ul><li>Oversee payroll across all divisions; ensure accuracy, compliance, and timeliness.</li><li>Act as backup for payroll processing as needed.</li><li>Manage annual payroll reporting (T4s, ROEs) and ensure legislative compliance.</li><li>Partner with HR on employee data, benefits, and compensation updates.</li></ul><p><strong>Budgeting, Forecasting & Analysis</strong></p><ul><li>Lead annual operating and capital budgets.</li><li>Develop sales, labour, and project margin forecasts with department leaders.</li><li>Maintain accurate charge‑out rates and cost structures.</li><li>Incorporate WIP, backlog, and POC into forecasts and projections.</li></ul><p><strong>Cash Flow & Banking</strong></p><ul><li>Lead collections and monitor cash flow, working capital, and unbilled revenue.</li><li>Maintain banking relationships and covenant compliance.</li><li>Oversee capital request and approval processes.</li></ul><p><strong>Systems, IT & Process Improvement</strong></p><ul><li>Act as primary contact with external IT providers.</li><li>Support ERP upgrades and system implementations.</li><li>Improve transaction processes, reporting accuracy, job costing, and WIP tracking.</li><li>Support onboarding and offboarding with HR.</li></ul><p><strong>Additional Responsibilities</strong></p><ul><li>Oversee foreign contracts and FX application.</li><li>Support annual SR& ED claims.</li><li>Approve employee expense reports.</li><li>Track KPIs and provide regular performance reporting.</li><li>Produce management reports, including Jet Reports.</li><li>Provide weekly reporting to US parent company.</li><li>Support acquisition integration activities as required.</li></ul><p><strong>Leadership Expectations</strong></p><ul><li>Lead and develop a distributed accounting and payroll team.</li><li>Maintain a visible, on‑site presence and collaborate closely with operations.</li><li>Build scalable processes aligned with growth and acquisition strategy.</li></ul>
<p><br></p><p>The Payroll Manager is a stand‑alone role responsible for the accurate and timely processing of payroll for under 100 employees, including hourly, salaried, and commission-based staff. This role oversees all aspects of payroll administration, statutory reporting, and year‑end activities, as well as Pension and benefits administration.</p><p>In addition, the Payroll Manager provides hands‑on human resources support across the employee lifecycle, including recruitment support, onboarding and offboarding, employee engagement initiatives, and HR administration. This position plays a key role in ensuring payroll accuracy, legislative compliance, and a positive employee experience.</p><p><br></p><p>Key Responsibilities</p><p>Payroll Management & Compliance</p><ul><li>Manage and process full‑cycle payroll for under 100 employees, including hourly, salaried, and commission payroll</li><li>Ensure payroll is processed accurately and on time in accordance with federal and provincial legislation</li><li>Administer statutory deductions, remittances, and reconciliations (e.g., CPP, EI, income tax)</li><li>Prepare and file payroll reports and ensure compliance with all regulatory requirements</li><li>Manage year‑end payroll functions, including T4s, T4As, and reconciliation reporting</li><li>Act as the primary point of contact for payroll-related inquiries and issue resolution</li><li>Maintain payroll records with a high level of confidentiality and accuracy</li></ul><p>Pension & Benefits Administration</p><ul><li>Administer company pension, group benefits, and savings programs</li><li>Enroll and terminate employees in benefits and pension plans, ensuring accurate deductions</li><li>Liaise with benefits and pension providers to resolve issues and manage renewals</li><li>Support employees with benefits and pension-related questions</li></ul><p>Human Resources Support</p><ul><li>Support recruitment efforts, including job postings, screening, and interview coordination</li><li>Manage onboarding and offboarding processes, including employee documentation and system setup</li><li>Coordinate employee terminations, ensuring compliance with employment legislation</li><li>Administer WSIB reporting and claims management</li><li>Support employee engagement initiatives and HR programs</li><li>Prepare and maintain HR documentation, including:</li><li>Employment contracts and letters</li><li>Policy updates and revisions</li><li>Employee handbook maintenance</li><li>Maintain accurate employee records and ensure HR compliance</li></ul><p><br></p>
We are looking for a detail-oriented Bookkeeper to join our team on a contract basis in Toronto, Ontario. This role involves managing financial records, assisting with payroll, and supporting administrative tasks to ensure smooth operations. The ideal candidate will bring strong organizational skills and proficiency in bookkeeping software to contribute effectively to the organization’s goals.<br><br>Responsibilities:<br>• Record and manage financial transactions using QuickBooks, including journal entries, invoices, and payments.<br>• Process bi-monthly payroll and ensure accurate distribution of payroll details to staff.<br>• Assist clients and staff with Owl Practice software, providing guidance and maintaining established standards.<br>• Handle client payments, issue receipts, and resolve payment-related inquiries.<br>• Submit benefit claims through online platforms and maintain accurate records.<br>• Monitor accounts receivable, prepare detailed reports, and collaborate with therapists to follow up on outstanding balances.<br>• Maintain and update general and donor databases, contributing to newsletters and communication materials.<br>• Welcome clients in-person, ensuring smooth coordination with clinical staff upon their arrival.<br>• Manage client intake requests, distributing them to therapists based on specific requirements.
