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7 results for Call Centre Manager jobs

Office Manager
  • Surrey, BC
  • onsite
  • Permanent
  • 65000.00 - 75000.00 CAD / Yearly
  • <p>We’re seeking an Office Manager to join our client, a growing construction team. This role is ideal for someone who enjoys variety — balancing administrative coordination, accounting support, and employee communication in a busy, team-focused environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage office organization including supplies, printers, and travel bookings</li><li>Maintain job lists and schedules in SiteMax, Sage 50, and Outlook</li><li>Support payroll processing, employee file management, and expense tracking</li><li>Process and reconcile accounts payable and receivable</li><li>Prepare and code invoices, run reports, and assist with bank and credit card reconciliations</li><li>Support safety documentation and company communication</li><li>Support with new hire onboarding and maintaining employee files</li></ul><p><br></p>
  • 2025-10-29T18:39:20Z
Service Manager
  • Edmonton, AB
  • onsite
  • Permanent
  • 95000.00 - 110000.00 CAD / Yearly
  • <p>Our client is looking for an experienced Service Manager to lead and oversee the operations of their Service Department in Edmonton, Alberta. This role is essential in ensuring the delivery of exceptional service to both internal and external customers, while fostering a safe, efficient, and productive work environment. You will play a key role in managing personnel, scheduling, and maintaining high standards of customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Lead and manage the Service Department, ensuring efficient, safe, and high-quality service delivery.</li><li>Develop, implement, and monitor effective service processes to enhance customer satisfaction.</li><li>Supervise and support service technicians, including training, development, and performance reviews.</li><li>Coordinate scheduling and workflow to ensure timely project completion and optimal department coverage.</li><li>Maintain all departmental tools, equipment, and vehicles in proper working condition.</li><li>Promote a safe work environment by enforcing safety policies and procedures for employees, contractors, and customers.</li><li>Represent the company professionally and ethically while maintaining confidentiality and strong internal relationships.</li><li>Identify and recommend opportunities for service improvement and customer experience enhancement.</li><li>Assist the Branch Manager in managing departmental expenses and resolving customer issues.</li><li>Ensure accurate invoicing and completion of service reports for all work orders.</li><li>Monitor job deficiencies and implement changes to improve shop performance.</li></ul><p>This is a permanent, full-time, leadership role that offers a competitive salary and a comprehensive total rewards package. This role will be primarily shop-based with occasional travel within Western Canada and possibly to the United States. Apply today!</p>
  • 2025-10-09T15:58:47Z
Payroll Supervisor
  • Burnaby, BC
  • onsite
  • Permanent
  • 80000.00 - 90000.00 CAD / Yearly
  • <p>This Burnaby-based client are looking for a Payroll Supervisor to join their experienced, dynamic team. Reporting directly into the Director of Total Rewards and managing the day-to-day payroll cycle you will have the following responsibilities:</p><p><br></p><p>-Overseeing a team of payroll specialists, ensuring cohesiveness across the board leading to the smooth bi-weekly processing of payroll across different business units.</p><p>-Compile data from a wide variety of available information for the purpose of analyzing issues, ensuring compliance with mandated requirements, and/or monitoring program components.</p><p>-Lead, mentor, and train payroll team members as well as work closely with HR, Finance, and other departments to ensure employee data accuracy.</p><p>-Review and approve all payroll related transactions & reports as well as reconciling all payroll accounts.</p><p>-Identify opportunities to streamline payroll processes and work closely with senior management on system upgrades, testing, and implementation of payroll software.</p><p>-Reporting into senior management on the payroll function as a whole and contributing to the budgeting process from a payroll perspective.</p><p><br></p><p><br></p>
  • 2025-10-15T18:44:24Z
Office Manager
  • Barrie, ON
  • onsite
  • Permanent
  • 60000.00 - 80000.00 CAD / Yearly
  • We are looking for a highly organized and proactive Office Manager to oversee the daily administrative operations of a detail-oriented accounting firm in Barrie, Ontario. This role is integral to ensuring seamless workflows, maintaining high standards of accuracy, and supporting the team in delivering exceptional client service. The ideal candidate will thrive in a structured, deadline-driven environment and take pride in creating efficient and effective office processes.<br><br>Responsibilities:<br>• Manage day-to-day office operations, including front desk responsibilities and administrative tasks.<br>• Oversee client intake processes, scheduling, and document management to ensure accuracy and timely completion.<br>• Coordinate and prepare client meetings by organizing materials, verifying reports, and ensuring all documentation is ready.<br>• Maintain quality control for deliverables, ensuring compliance with internal standards and deadlines.<br>• Provide operational support during peak tax seasons, such as managing schedules, tracking workflows, and coordinating communications.<br>• Act as a liaison between clients and staff to address inquiries, provide clarity, and ensure follow-ups are conducted.<br>• Continuously evaluate and improve administrative processes to enhance efficiency and precision.<br>• Assist with client communication, including interpreting unclear information and asking the right questions to ensure tasks are completed effectively.<br>• Manage and organize compliance-related tasks to uphold firm standards.<br>• Support the accounting team by ensuring smooth operational and administrative functions.
  • 2025-10-23T00:49:04Z
Payroll Supervisor
  • Kitchener / Waterloo, ON
  • onsite
  • Temporary
  • - CAD / Hourly
  • <p><strong>Interim Payroll Supervisor</strong></p><p><strong>Location: Kitchener/Waterloo, ON – 5 days on site. </strong></p><p><strong>Duration: 8 months </strong></p><p><strong>Start Date: ASAP</strong></p><p><strong>Position Overview:</strong></p><p>We are seeking an experienced payroll supervisor to oversee payroll operations for a large unionized and non-unionized workforce. This role is responsible for ensuring the accurate and timely processing of payroll, compliance with regulations, calendar and fiscal year-end activities, and leading a small team. The ideal candidate will drive process improvements, support system updates, and manage payroll-related projects.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee calendar and fiscal year-end activities, such as pension reconciliations, regulatory submissions, and preparation of T4s, T2200s, WSIB, and other required filings.</li><li>Provide leadership to the payroll team.</li><li>Ensure timely and accurate bi-weekly payroll processing for unionized and non-unionized employees.</li><li>Investigate and resolve payroll discrepancies while maintaining data integrity and compliance.</li><li>Stay updated with legislation changes and collective agreement updates, ensuring payroll processes comply with current regulations.</li><li>Perform month-end and year-end closings, including reporting and audit preparation.</li><li>Liaison with auditor for payroll reports, schedules and working papers. </li></ul><p><br></p>
  • 2025-10-11T15:24:07Z
Représentant du service à la clientèle
  • Montréal, QC
  • onsite
  • Permanent
  • 60000.00 - 65000.00 CAD / Yearly
  • <p>Notre client est actuellement à la recherche d’un Représentant du service à la clientèle<strong> </strong>pour se joindre à son équipe sur site. Il s’agit d’une excellente opportunité pour un professionnel orienté vers le service à la clientèle, doté d’un esprit technique, souhaitant soutenir les utilisateurs finaux dans un environnement dynamique et collaboratif. L'expérience dans les secteurs financier, de l’assurance, des télécommunications ou de l’automobile sera considérée comme un atout majeur.</p><p><br></p><p><strong>Aperçu du poste</strong></p><p>Candidat retenu sera responsable d’aider les clients à résoudre les problèmes techniques liés aux produits et services, tout en maintenant un haut niveau de professionnalisme et de qualité de service. Ce rôle implique des interactions directes avec les clients par téléphone et courriel, ainsi que la coordination avec les équipes internes afin d’assurer une résolution rapide des demandes.</p><p><br></p><p><strong>Responsabilités principales</strong></p><ul><li>Répondre aux appels téléphoniques et aux courriels des clients de manière rapide et professionnelle</li><li>Évaluer les besoins des clients et proposer des solutions efficaces</li><li>Traiter et assurer le suivi des demandes de service</li><li>Coordonner avec les équipes internes, y compris les ventes et le personnel technique</li><li>Gérer les demandes de retour des clients et initier les retours aux fournisseurs</li><li>Suivre les billets de service pour garantir leur résolution et effectuer les escalades nécessaires</li></ul>
  • 2025-10-15T19:23:54Z
Payroll Supervisor
  • Toronto, ON
  • onsite
  • Permanent
  • 90000.00 - 105000.00 CAD / Yearly
  • We are looking for a skilled Payroll Supervisor to lead payroll operations in Toronto, Ontario. This role involves ensuring the accurate and timely processing of payroll while adhering to compliance standards and company policies. The ideal candidate will bring expertise in payroll systems, benefit administration, and team leadership to ensure smooth operations.<br><br>Responsibilities:<br>• Oversee the end-to-end payroll process, ensuring accuracy, compliance, and timely completion.<br>• Manage benefit administration and coordinate payroll adjustments as needed.<br>• Lead and mentor payroll team members to enhance productivity and foster growth.<br>• Review and validate payroll data, ensuring alignment with company policies and government regulations.<br>• Collaborate with HR and finance teams to streamline payroll-related procedures.<br>• Analyze payroll reports to identify discrepancies and implement corrective measures.<br>• Maintain the confidentiality and security of sensitive payroll information.<br>• Utilize advanced payroll systems, including Workday, to improve efficiency.<br>• Ensure compliance with provincial and federal labour laws related to payroll and benefits.<br>• Provide expertise and support for payroll system upgrades or transitions.
  • 2025-10-23T12:58:56Z