2 results for Call Centre Manager jobs

Customer Experience Manager

North York, ON
onsite
Permanent
100000 - 125000 CAD / Yearly
We are looking for an Application Manager to oversee the architecture, strategy, and ongoing enhancement of customer experience platforms in Toronto, Ontario. You will connect business goals with technical execution, turning customer feedback and behavioural insights into practical improvements across digital and customer-facing channels. The position also includes leading a high-performing team, managing external vendors, and guiding platform initiatives that support personalization, reporting, and service excellence. Responsibilities:• Lead the direction, administration, and continuous improvement of customer experience platforms, with strong emphasis on Qualtrics and related engagement tools.• Partner with business and technology teams to translate guest feedback, sentiment data, and operational priorities into scalable platform solutions.• Oversee technical delivery for platform enhancements, integrations, and feature rollouts that improve insight gathering and customer engagement.• Manage the product roadmap by setting priorities, coordinating timelines, and aligning initiatives with organizational objectives.• Supervise and support team members responsible for platform performance, implementation activities, and ongoing optimization.• Build and maintain productive relationships with vendors and external partners to ensure reliable service delivery and value from platform investments.• Work across cross-functional groups to drive projects involving CRM, security considerations, and omni-channel customer experience capabilities.• Establish processes and reporting approaches that turn customer data into actionable recommendations for improving guest experiences.• Coordinate with internal and external product stakeholders to deliver initiatives efficiently and maintain alignment on scope, risks, and outcomes.
2026-07-15T00:00:00Z

Client Services Specialist

Toronto, ON
onsite
Contract / Temporary
23 - 27 CAD / Hourly
We are looking for a Bilingual (English/French) Client Services Specialist to join our client's team in Toronto, Ontario on a contract basis. In this hybrid role, you will deliver attentive, detail-oriented service to clients while supporting day-to-day branch and customer service activities. This opportunity is ideal for someone who enjoys helping people, handling a variety of service requests, and connecting clients with the right financial solutions. Responsibilities:• Provide courteous and detail-oriented assistance to clients across in-person, phone, and email interactions, ensuring a positive service experience.• Support account-related requests, including assisting with new account setup, processing routine transactions, and responding to walk-in client needs at the branch.• Speak with clients to understand their banking or financial service needs and direct them to the appropriate specialist or self-serve channel when suitable.• Maintain accurate records by completing data entry, updating client information, and documenting service activities in a timely manner.• Respond to inbound inquiries and complete follow-up communications as needed to resolve issues and support ongoing client requests.• Remain informed about the organization’s products and services in order to provide relevant guidance and appropriate referrals.• Follow established regulatory, privacy, and internal compliance standards in all client interactions and daily tasks.• Contribute to branch operations and take on additional duties as required, including supporting the hybrid work model with regular office attendance.
2026-07-15T00:00:00Z