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8 results for Call Centre Manager jobs

Office Manager
  • Vancouver, BC
  • onsite
  • Permanent
  • 65000.00 - 75000.00 CAD / Yearly
  • <p>Our client, A private investment group with a portfolio of high-growth companies is seeking a proactive and reliable Office/Admin Manager to oversee day-to-day office operations across their Vancouver office. This role is ideal for someone who takes pride in running a seamless, professional environment, enjoys variety, and is eager to grow into broader operational and executive support responsibilities.</p><p><br></p><p>The company operates in a fast-paced, entrepreneurial, and hands-on environment—everyone contributes. The right person will be practical, resourceful, and comfortable wearing many hats.</p><p><br></p><p><strong>Office Operations</strong></p><ul><li>Maintain the cleanliness and organization of office and meeting spaces.</li><li>Manage kitchen and coffee area upkeep, supplies, and vendor coordination.</li><li>Oversee printing, stationery, and general office supply inventory.</li><li>Handle incoming mail, packages, and deliveries.</li><li>Coordinate with building management, cleaners, and vendors as needed.</li></ul><p><strong>Administration & Support</strong></p><ul><li>Support onboarding for new team members (IT setup, access cards, orientation).</li><li>Liaise with IT vendors to ensure smooth tech operations.</li><li>Track and process office and IT-related invoices and payments.</li><li>Organize internal events, office lunches, and celebrations.</li><li>Provide light executive or personal support to leadership as required.</li></ul><p><strong>Facilities & Maintenance</strong></p><ul><li>Ensure office equipment and furniture are functional and well-maintained.</li><li>Monitor and coordinate repairs or replacements as necessary.</li></ul><p><br></p><p><br></p>
  • 2025-10-30T23:58:45Z
Office Manager
  • Surrey, BC
  • onsite
  • Permanent
  • 65000.00 - 75000.00 CAD / Yearly
  • <p>We’re seeking an Office Manager to join our client, a growing construction team. This role is ideal for someone who enjoys variety — balancing administrative coordination, accounting support, and employee communication in a busy, team-focused environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage office organization including supplies, printers, and travel bookings</li><li>Maintain job lists and schedules in SiteMax, Sage 50, and Outlook</li><li>Support payroll processing, employee file management, and expense tracking</li><li>Process and reconcile accounts payable and receivable</li><li>Prepare and code invoices, run reports, and assist with bank and credit card reconciliations</li><li>Support safety documentation and company communication</li><li>Support with new hire onboarding and maintaining employee files</li></ul><p><br></p>
  • 2025-10-29T18:39:20Z
Sr. Financial Analyst
  • North York, ON
  • onsite
  • Temporary
  • 43.00 - 45.00 CAD / Hourly
  • <p>We are looking for an experienced Senior Financial Analyst for a Not for Profit organization in North York. In this contract position, you will play a critical role in supporting financial planning and analysis activities to drive strategic decision-making within the Not for Profit sector. This opportunity is ideal for individuals passionate about delivering actionable insights and improving financial processes in a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Lead financial planning and analysis tasks, including budgeting, forecasting, modeling, and variance analysis to support organizational strategy.</p><p>• Develop and manage detailed financial models to evaluate future performance and assess various scenarios.</p><p>• Analyze financial data and trends to provide recommendations for improving operational efficiency and overall financial health.</p><p>• Assist with the annual budgeting process by leveraging historical and current data to produce meaningful insights.</p><p>• Identify and implement process improvements to enhance the efficiency of financial planning and reporting activities.</p><p>• Prepare detailed financial reports, dashboards, and presentations for senior leadership, emphasizing key metrics and trends.</p><p>• Monitor financial performance against established benchmarks, identifying areas for enhancement and providing actionable solutions.</p><p>• Conduct in-depth analysis of revenue streams, expenses, and funding sources to support strategic initiatives and program development.</p><p>• Collaborate with program managers and service directors to gather financial data and ensure alignment with organizational objectives.</p><p>• Support payroll functions by preparing biweekly journal entries, reconciling payroll accounts, and allocating staff salaries to appropriate cost centres.</p>
  • 2025-11-14T22:29:08Z
Director of IT Infrastructure
  • Barrie, ON
  • onsite
  • Permanent
  • 110000.00 - 120000.00 CAD / Yearly
  • <p>We are looking for an experienced IT Director to oversee and guide the strategic development of our organization's core technology infrastructure. This role requires a visionary leader capable of ensuring the reliability, scalability, and security of systems spanning data centres, cloud platforms, networks, and enterprise applications. The successful candidate will play a vital role in aligning technological strategies with organizational goals while fostering collaboration across teams and maintaining vendor relationships.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Strategic Leadership:</strong> Provide direction for the IT Infrastructure and ISO teams, collaborating with senior leadership to design and implement infrastructure strategies that drive business growth, operational excellence, and digital transformation.</li><li><strong>Team Development:</strong> Lead, mentor, and support IT Infrastructure personnel, including network engineers, system administrators, service desk staff, and cybersecurity specialists.</li><li><strong>Systems Management:</strong> Ensure the reliability, availability, and optimal performance of all IT systems, including servers, storage solutions, and cloud environments.</li><li><strong>Project Execution:</strong> Manage infrastructure projects from initiation through completion, overseeing budgets, timelines, and resource allocation.</li><li><strong>Vendor Management:</strong> Build and maintain strong relationships with external service providers, technology vendors, and consultants.</li><li><strong>Cybersecurity & Compliance:</strong> Enforce comprehensive security protocols and ensure adherence to relevant industry standards and regulatory requirements.</li><li><strong>Business Continuity:</strong> Develop and maintain disaster recovery and business continuity plans to safeguard operations against system outages or cyber threats.</li><li><strong>Technical Expertise:</strong> Demonstrate a deep understanding of information systems, network and system architectures, ERP platforms, and system integrations (including APIs).</li><li><strong>Needs Analysis & Procurement:</strong> Evaluate departmental requirements and business documentation to identify technology needs and procure cost-effective hardware and software solutions.</li><li><strong>Financial Oversight:</strong> Manage operating and capital expenditures related to infrastructure planning, design, and execution—including staffing, technologies, and partnerships.</li><li><strong>Site Support:</strong> Travel to various locations to support infrastructure build-outs and assist with client or vendor audits.</li><li><strong>Process Improvement:</strong> Develop and implement strategies to enhance productivity and streamline processes to meet or exceed company performance targets.</li><li><strong>Performance Management:</strong> Guide and evaluate team members to foster growth and talent development.</li><li><strong>Culture & Engagement:</strong> Promote company core values and initiatives to inspire and engage employees.</li><li><strong>Additional Duties:</strong> Perform other responsibilities as assigned.</li></ul>
  • 2025-10-23T16:58:55Z
Représentant du service à la clientèle
  • Montreal, QC
  • remote
  • Temporary
  • 21.85 - 25.30 CAD / Hourly
  • <p>Nous recherchons un représentant du service à la clientèle pour rejoindre l'équipe dynamique de notre client à Montréal. Ce rôle contractuel exige une personne axée sur les détails, capable de gérer efficacement les demandes des clients et de fournir un service exceptionnel. Si vous êtes passionné(e) par l'interaction avec les clients et possédez une solide expérience en service à la clientèle, cette opportunité pourrait être faite pour vous.</p><p><br></p><p>Responsabilités:</p><p>• Répondre aux appels entrants de manière professionnelle et résoudre les préoccupations des clients avec efficacité.</p><p>• Fournir un excellent service à la clientèle dans un environnement de centre d'appels.</p><p>• Saisir avec précision les données des clients dans les systèmes appropriés.</p><p>• Gérer la correspondance par courriel en répondant rapidement et efficacement aux demandes.</p><p>• Traiter les commandes des clients tout en assurant la précision des informations saisies.</p><p>• Planifier des rendez-vous et organiser les horaires en fonction des besoins des clients.</p><p>• Maintenir des dossiers à jour et bien organisés pour faciliter l'accès aux informations.</p><p>• Collaborer avec les autres membres de l'équipe pour résoudre les problèmes et améliorer les processus.</p><p>• Utiliser des outils comme Microsoft Excel et Word pour effectuer diverses tâches administratives.</p><p>• Effectuer des appels sortants lorsque nécessaire pour fournir des informations ou résoudre des problèmes.</p>
  • 2025-11-14T17:48:55Z
Représentant du service à la clientèle
  • Montréal, QC
  • onsite
  • Permanent
  • 60000.00 - 65000.00 CAD / Yearly
  • <p>Notre client est actuellement à la recherche d’un Représentant du service à la clientèle<strong> </strong>pour se joindre à son équipe sur site. Il s’agit d’une excellente opportunité pour un professionnel orienté vers le service à la clientèle, doté d’un esprit technique, souhaitant soutenir les utilisateurs finaux dans un environnement dynamique et collaboratif. L'expérience dans les secteurs financier, de l’assurance, des télécommunications ou de l’automobile sera considérée comme un atout majeur.</p><p><br></p><p><strong>Aperçu du poste</strong></p><p>Candidat retenu sera responsable d’aider les clients à résoudre les problèmes techniques liés aux produits et services, tout en maintenant un haut niveau de professionnalisme et de qualité de service. Ce rôle implique des interactions directes avec les clients par téléphone et courriel, ainsi que la coordination avec les équipes internes afin d’assurer une résolution rapide des demandes.</p><p><br></p><p><strong>Responsabilités principales</strong></p><ul><li>Répondre aux appels téléphoniques et aux courriels des clients de manière rapide et professionnelle</li><li>Évaluer les besoins des clients et proposer des solutions efficaces</li><li>Traiter et assurer le suivi des demandes de service</li><li>Coordonner avec les équipes internes, y compris les ventes et le personnel technique</li><li>Gérer les demandes de retour des clients et initier les retours aux fournisseurs</li><li>Suivre les billets de service pour garantir leur résolution et effectuer les escalades nécessaires</li></ul>
  • 2025-11-13T13:44:00Z
Jr Business Analyst
  • Markham, ON
  • onsite
  • Permanent
  • 50000.00 - 60000.00 CAD / Yearly
  • We are looking for an entry-level Business Analyst to join our team in Markham, Ontario. This role is vital in supporting our childcare centres by ensuring smooth operations and compliance with regulations. As part of the education team, you will handle a variety of administrative and operational responsibilities to enhance efficiency and maintain high standards.<br><br>Responsibilities:<br>• Coordinate and oversee administrative tasks, including contract renewals, maintenance scheduling, and operational follow-ups across all childcare locations.<br>• Ensure compliance with childcare regulations by preparing required documents and reports for audits, licensing renewals, and compliance reviews.<br>• Manage fee collection processes, track outstanding accounts, and ensure adherence to policies regarding fee charging and collection.<br>• Maintain accurate records of staff certifications and training, ensuring all qualifications are up to date.<br>• Collaborate with service providers to schedule and monitor maintenance, cleaning, and deliveries, addressing performance issues when necessary.<br>• Support the education team in gathering data and insights to improve operational procedures and recommend enhancements.<br>• Prepare reports, dashboards, and visualizations to provide management with actionable insights and data analysis.<br>• Conduct detailed data analysis to identify trends and patterns, presenting findings to stakeholders.<br>• Facilitate effective communication within the organization and with external partners to ensure smooth operations and follow-through.<br>• Assist with special projects and ad hoc tasks as assigned to support organizational goals.
  • 2025-11-01T17:19:03Z
Payroll Supervisor
  • Toronto, ON
  • onsite
  • Permanent
  • 90000.00 - 105000.00 CAD / Yearly
  • We are looking for a skilled Payroll Supervisor to lead payroll operations in Toronto, Ontario. This role involves ensuring the accurate and timely processing of payroll while adhering to compliance standards and company policies. The ideal candidate will bring expertise in payroll systems, benefit administration, and team leadership to ensure smooth operations.<br><br>Responsibilities:<br>• Oversee the end-to-end payroll process, ensuring accuracy, compliance, and timely completion.<br>• Manage benefit administration and coordinate payroll adjustments as needed.<br>• Lead and mentor payroll team members to enhance productivity and foster growth.<br>• Review and validate payroll data, ensuring alignment with company policies and government regulations.<br>• Collaborate with HR and finance teams to streamline payroll-related procedures.<br>• Analyze payroll reports to identify discrepancies and implement corrective measures.<br>• Maintain the confidentiality and security of sensitive payroll information.<br>• Utilize advanced payroll systems, including Workday, to improve efficiency.<br>• Ensure compliance with provincial and federal labour laws related to payroll and benefits.<br>• Provide expertise and support for payroll system upgrades or transitions.
  • 2025-10-23T12:58:56Z