2 results for Call Centre Manager jobs

Edmonton, AB
onsite
Contract / Temporary
0 - 0 CAD / Yearly
Our client is seeking an experienced Customer Experience Manager to join their team in Edmonton, Alberta. This role supports the day-to-day leadership and improvement of customer service operations during a period of organizational change. The ideal candidate is a hands-on contact centre leader with strong customer resolution, coaching, reporting, and process improvement experience, combined with a collaborative and service-focused approach.Responsibilities:<ul><li>Lead daily customer service operations and ensure high-quality support.</li><li>Monitor service levels, call activity, and reporting to improve performance.</li><li>Partner with leadership to support operational goals and service improvements.</li><li>Support workforce transitions, onboarding, and team realignment activities.</li><li>Coach staff on customer service, communication, and complaint resolution.</li><li>Use CRM systems and Avaya CMS reporting to track trends and recommend process improvements.</li><li>Support training initiatives to strengthen service consistency and accountability.</li><li>Promote collaboration and a customer-focused team culture.</li></ul>
2026-05-29T00:00:00Z

Etobicoke, ON
onsite
Contract / Temporary
22.8 - 26.4 CAD / Hourly
We are looking for a Customer Experience Specialist to join our team in Etobicoke, Ontario on a Contract basis. This on-site opportunity is well suited to someone who is organized, detail-oriented, and comfortable supporting customer order activities in a fast-paced setting. The successful candidate will help manage order information, assist with picking tasks, and contribute to smooth day-to-day service operations. This role is expected to start as soon as possible and is initially planned for a short-term assignment. Experience with SAP is a must, especially with SD Modules. Responsibilities:• Enter customer and order information accurately into internal systems while maintaining up-to-date records.• Process paper-based orders and convert them into digital entries for efficient handling and tracking.• Support order picking activities to help ensure items are prepared correctly and on schedule.• Review order details carefully to reduce errors and maintain a high standard of accuracy.• Assist with customer service-related administrative tasks that support daily operational needs.• Use business software and order management tools to complete data entry and service tasks efficiently.• Participate in training and quickly learn internal procedures and systems required for the assignment.
2026-06-02T00:00:00Z