7 results for Call Centre Manager jobs

Accounting and Administration Manager

Vancouver, BC
onsite
Permanent
100000.00 - 125000.00 CAD / Yearly
The Accounting and Administration Manager will oversee the efficient administrative operations, manage the billing and maintenance administration team while also performing other key duties as assigned. This role requires a strong blend of leadership, organizational skills, and the ability to maintain a l of customer service in a client-facing role. This role will be responsible for maintaining and documenting all contract information, provide regular data reporting to the client, overseeing the accounting and administrative requirements of the contract, and assisting in overall financial reporting. <ul><li>Lead, mentor, and coordinate the activities of the contract’s administrative and billing staff, ensuring efficient workflow and adherence to deadlines</li><li>Foster a collaborative and supportive team environment, setting performance expectations and conducting regular performance reviews for all direct reports</li><li>Oversee contract full-cycle accounting, including monthly, quarterly, and annual accrual processes</li><li>Oversee document control processes and maintain contract accounting records in accordance with the client’s requirements</li><li>Oversee the completion of accounts receivable, accounts payable, and payroll functions, ensuring accuracy and compliance.</li><li>Assist in development of facility maintenance budgets, forecasts, and variance analysis</li><li>Drive continuous improvement of accounting processes, controls and reporting</li><li>Oversee work order management responsibilities of the team</li><li>Work with procurement and other departments on implementing and streamlining workflow processes</li><li>Create and update training materials, ensuring consistency in process execution and quality of service</li><li>Lead ongoing training initiatives to improve team efficiency and service quality</li><li>Offer back-up support to the Administrators, ensuring administrative duties are handled efficiently when needed</li><li>Other duties as assigned</li></ul>
2026-08-13T19:40:24Z

Sales Team Lead

Vancouver, BC
onsite
Permanent
68000.00 - 70000.00 CAD / Yearly
Our client in the travel industry is seeking a Sales Team Lead to join their growing organization and support a high-performing sales team through its next phase of growth. This is an excellent opportunity for a sales professional who enjoys coaching, training, and operational problem-solving in a fast-paced, customer-focused environment. Rather than serving as a traditional people manager, this individual will act as a key support resource for the sales team, helping agents navigate systems, processes, product knowledge, client scenarios, and day-to-day sales execution. If you are a collaborative leader who thrives on helping others succeed while driving operational excellence, we’d like to hear from you. Key Responsibilities • Support sales agents with product knowledge, trip builds, pricing, booking workflows, and day-to-day sales questions• Provide ongoing coaching through call reviews, side-by-side support, and regular skill development conversations• Strengthen consultative selling skills, including value-based selling, objection handling, and closing techniques• Assist with onboarding and training new team members on processes, tools, and sales best practices• Troubleshoot operational issues and help identify practical solutions to improve team efficiency• Contribute to the creation, refinement, and documentation of sales processes and workflow standards• Partner with cross-functional teams to communicate updates, support new initiatives, and share frontline sales insights• Assist with escalated client situations and internal problem-solving as needed• Support adoption and rollout of new systems, tools, and technology enhancements• Foster a positive, collaborative, and accountable team environment by leading through example
2026-07-21T18:38:42Z

Senior Associate

Vancouver, BC
onsite
Temporary
28.00 - 35.00 CAD / Hourly
As a Senior Associate, your primary responsibility will be developing and growing client relationships while driving new business opportunities within the Administrative & Customer Support contract talent market. You will introduce Robert Half's services through video, telephone, and in-person meetings with new and existing clients, helping organizations solve their workforce challenges through strategic talent solutions. This role is focused on business development, account management, and client partnership. You will build relationships with hiring managers and key decision-makers, identify opportunities for contract staffing support, and expand the utilization of Robert Half's services within your assigned territory. Success in this role requires a consultative sales approach, strong relationship-building skills, and the ability to navigate complex client organizations. Additional responsibilities include:<ul><li>Developing new business opportunities through prospecting, networking, referrals, and client meetings.</li><li>Building and maintaining long-term relationships with hiring managers, department leaders, and key decision-makers.</li><li>Conducting virtual and in-person meetings to understand client workforce needs and present tailored staffing solutions.</li><li>Expanding existing client partnerships through strategic account management and ongoing business development activities.</li><li>Representing Robert Half within the local business community through industry associations, networking events, and professional organizations.</li><li>Maintaining a high level of customer service while serving as a trusted advisor to clients throughout the engagement lifecycle.</li></ul>
2026-07-24T23:58:42Z

Office Manager

Winnipeg, MB
onsite
Permanent
70000.00 - 80000.00 CAD / Yearly
We are looking for an experienced Office Manager to support efficient day-to-day operations in our office. This position is well suited to an experienced, detail-oriented individual who can coordinate administrative activities, support staff, and keep financial and office processes running smoothly. The successful candidate will bring strong organizational skills, sound judgment, and the ability to maintain an organized and productive workplace. Responsibilities: • Oversee daily office activities to ensure administrative tasks are completed accurately and on schedule. • Coordinate calendars, incoming communications, and general office workflows to support smooth operations. • Provide guidance to administrative staff and help maintain consistent office procedures and service standards. • Manage payroll-related administration, process invoices, and support accounts payable and accounts receivable functions. • Prepare month-end reporting information and assist with full-cycle accounting activities using QuickBooks. • Maintain organized records, documents, and office files while ensuring confidentiality and accuracy. • Respond to internal and external inquiries with a strong customer service approach. • Monitor office needs and recommend process improvements that enhance efficiency and compliance.
2026-08-13T13:48:40Z

Facilities Manager

Toronto, ON
onsite
Temporary
79.16 - 91.66 CAD / Hourly
Our client is seeking an experienced Project Manager / Director, Facilities Capital Projects to provide leadership during a transitional period within their Facilities department. This individual will oversee a portfolio of capital construction and renovation projects while ensuring projects continue to progress on schedule, within budget, and in alignment with organizational priorities.This is a highly visible leadership role that requires someone with a strong background in facilities capital projects, building systems, contractor management, and stakeholder engagement. The successful candidate will work closely with consultants, architects, contractors, and internal leadership while managing a team responsible for delivering multiple projects across a large institutional portfolio. Key Responsibilities<ul><li>Manage projects from planning through completion, including budgeting, scheduling, procurement, construction, commissioning, and close-out.</li><li>Coordinate consultants, architects, engineers, contractors, and vendors to ensure projects remain on schedule and within budget.</li><li>Monitor project progress, budgets, risks, change orders, invoicing, and contract administration.</li><li>Review drawings, specifications, and project documentation to ensure alignment with project objectives and organizational standards.</li><li>Oversee commercial renovations, capital renewal initiatives, infrastructure upgrades, roof replacements, and building improvement projects.</li><li>Work closely with internal stakeholders to minimize operational disruptions while maintaining project timelines.</li><li>Facilitate project meetings, provide status updates, and resolve issues throughout the project lifecycle.</li><li>Ensure compliance with applicable building codes, health and safety regulations, and organizational policies.</li><li>Support ongoing improvements to facilities while maintaining strong relationships with vendors and external partners.</li></ul>
2026-07-27T19:38:45Z

Executive Assistant & Office Manager

Toronto, ON
onsite
Permanent
75000.00 - 90000.00 CAD / Yearly
We are looking for a highly organized Executive Assistant & Office Manager to support senior leadership while keeping daily office operations running smoothly in Toronto, Ontario. This position combines executive-level coordination with hands-on administrative oversight, requiring strong judgement, discretion, and a service-focused approach. The successful candidate will manage competing priorities, maintain efficient workflows, and help create a detail-oriented and well-organized workplace environment. Responsibilities: • Provide proactive administrative support to senior executives, ensuring schedules, priorities, and communications are managed efficiently. • Coordinate complex calendars, arrange meetings, and prepare materials to support leadership decisions and day-to-day operations. • Organize business travel, including itineraries, bookings, and related logistics, while anticipating changes and resolving scheduling conflicts. • Prepare, review, and submit expense reports with accuracy and in accordance with internal policies and timelines. • Oversee general office administration, including supplies, document handling, scanning, photocopying, and maintenance of organized records. • Support meeting delivery through virtual platforms such as Cisco Webex Meetings and assist with room setup or technical coordination as needed. • Maintain and update administrative information across business systems, including CRM and timekeeping or expense platforms such as Kronos, Concur, or ADP-related tools. • Act as a reliable point of contact for internal stakeholders, demonstrating strong attention to detail when working with C-suite leaders and cross-functional teams.
2026-08-11T22:13:38Z

Office Manager

Headingley, MB
onsite
Permanent
60000.00 - 75000.00 CAD / Yearly
We are looking for an organized and dependable Office Manager to support daily operations in Headingley, Manitoba. This position combines office administration with accounting coordination, requiring someone who can keep workflows on track, manage competing priorities, and maintain accurate records. You will work closely with leadership to help the office run smoothly while ensuring administrative and financial activities are handled with care and professionalism. Responsibilities: • Manage the daily administrative activities of the office to ensure efficient and well-organized operations. • Maintain and update physical and electronic records so documents are easy to access and properly stored. • Coordinate office supplies, equipment needs, and external service providers to support uninterrupted business operations. • Prepare correspondence, internal documents, reports, and presentation materials for leadership and operational needs. • Organize meetings, appointments, and calendars while helping leadership stay aligned on priorities and schedules. • Support bookkeeping activities by gathering financial documents, entering information accurately, and assisting with routine accounting administration. • Monitor outstanding accounts and communicate with clients to obtain payment updates or required documentation. • Provide administrative assistance for contracts, project files, and operational tasks while handling sensitive information with discretion. • Identify opportunities to improve office procedures and contribute to more efficient administrative and accounting processes.
2026-07-30T15:28:45Z