<p>We are looking for a Bilingual Customer Service Associate to join our clients team in Markham, Ontario. This long-term contract position involves working in a hybrid capacity, with the flexibility to attend the office at least twice a week. You will play a key role in supporting clients by providing top-notch customer service and managing inquiries related to lease or financing accounts.</p><p><br></p><p>Responsibilities:</p><p>• Respond to client inquiries via phone, providing accurate information about lease or financing accounts and resolving any account-related issues.</p><p>• Ensure all client personal details and insurance forms are accurately updated and securely maintained.</p><p>• Handle a high volume of inbound and outbound calls efficiently while maintaining professionalism.</p><p>• Collaborate with vendors, clients, and insurance agencies to address and resolve escalated issues.</p><p>• Build strong relationships with customers by going above and beyond to meet their needs.</p><p>• Maintain detailed and organized records of all client interactions in the call centre database.</p><p>• Use predefined communication guidelines to address a variety of customer concerns effectively.</p><p>• Analyze customer needs, clarify issues, and deliver tailored solutions or alternatives.</p><p>• Achieve qualitative and quantitative performance goals as part of a dynamic team.</p>
<p><strong>Office Assistant (with Growth Opportunity into Customer Service)</strong></p><p>Are you looking to start your career in a supportive and dynamic office environment, with a clear path to growth? We are seeking a detail-oriented and motivated <strong>Office Assistant</strong> to join our team. This role begins with providing clerical and administrative support to ensure smooth day-to-day operations, and will transition into a <strong>Customer Service Representative</strong> role as you gain experience and training.</p><p><strong>What You’ll Do</strong></p><p><strong>As an Office Assistant, you will:</strong></p><ul><li>Provide general clerical support including filing, scanning, and data entry.</li><li>Assist with order processing and documentation.</li><li>Support office staff with administrative tasks and special projects.</li><li>Answer and direct phone calls and emails as needed.</li></ul><p><strong>As you transition into Customer Service, you will:</strong></p><ul><li>Interact directly with customers to process orders, answer inquiries, and resolve concerns.</li><li>Enter orders and issue acknowledgements in a timely manner.</li><li>Provide pricing, delivery, and shipping information.</li><li>Communicate changes and updates to customers.</li><li>Assist with export documentation and international shipping requirements.</li><li>Maintain accurate customer records and open new accounts.</li><li>Collaborate with the Scheduler, Sales Manager, and Supply Chain team to ensure customer satisfaction.</li></ul>
<p>We’re seeking an experienced <strong>Customer Service Representative</strong> to support clients with employment and career development on a contract basis in Red Deer, Alberta. You'll work directly with clients to assess needs, provide job search guidance, and foster long-term employment success.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct client assessments and create employment strategies</li><li>Provide support with job search, paperwork, and program eligibility</li><li>Maintain accurate case files and documentation</li><li>Connect clients with employers and community resources</li><li>Support Métis clients with basic needs and employability</li><li>Use Microsoft Word, Outlook, and other tools for communication and records</li></ul><p><br></p>
We are looking for a motivated and results-oriented Customer Service Representative to join our team on a contract basis in Markham, Ontario. In this role, you will be the first point of contact for purchasers and visitors, ensuring a welcoming and detail-focused experience while assisting with inquiries and administrative tasks. This position is an excellent opportunity to contribute to a dynamic environment and support a high-density real estate development project.<br><br>Responsibilities:<br>• Welcome purchasers and visitors with a friendly and detail-oriented demeanor as they enter the Customer Care office.<br>• Maintain accurate visitor logs and ensure adherence to security protocols.<br>• Direct inquiries to the appropriate team members and provide timely assistance.<br>• Coordinate and schedule appointments as needed, ensuring efficient communication.<br>• Perform general administrative tasks to support the department's daily operations.<br>• Respond to tenant and owner inquiries regarding move-ins and related concerns.<br>• Handle inbound and outbound calls, providing accurate information and resolving issues.<br>• Ensure email correspondence is managed promptly and efficiently.<br>• Utilize Microsoft Office tools, including Word and Excel, to manage data and documentation effectively.<br>• Collaborate with the on-site supervisor and team members to address additional duties as required.
<p>We're seeking a professional and organized <strong>Receptionist</strong> to join our client’s team on a contract basis in <strong>Calgary</strong>. You'll be the first point of contact for visitors and callers, providing exceptional customer service and administrative support in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet visitors and manage incoming calls</li><li>Maintain a tidy and welcoming reception area</li><li>Handle mail, packages, and deliveries</li><li>Support scheduling, correspondence, and general office tasks</li><li>Coordinate with internal teams for smooth operations</li></ul><p><br></p>
<p>Our client in<strong> Calgary</strong> is seeking a professional and friendly<strong> Receptionist</strong> to join their team. This key front-facing role is responsible for creating a welcoming environment and ensuring smooth daily operations. Reporting to the Director of Administration and working closely with the Operations team, the Receptionist supports both clients and internal staff in a fast-paced office setting.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet clients, visitors, and staff with professionalism and warmth</li><li>Answer and direct phone calls; manage incoming inquiries</li><li>Maintain a clean, organized, and professional reception and common areas</li><li>Coordinate meeting room bookings, prepare boardrooms, and arrange catering</li><li>Handle incoming/outgoing mail, courier deliveries, and faxes</li><li>Assist with client intake and support guests who need special attention</li><li>Order and manage office and kitchen supplies</li><li>Perform general administrative tasks such as printing, scanning, and data entry</li><li>Support records management and assist with meeting minutes when needed</li></ul><p><br></p>
<p>Our Vancouver client is looking for an Accounts Receivable and Collections Specialist to join their growing organization. In this role, you will be reporting directly to the Supervisor of Collections, and working closely with rest of the accounts receivable and collections team as well as other internal and external stakeholders. You will be responsible for the following duties:</p><p><br></p><p>- Performing collections calls and managing the portfolio of customer accounts to investigate payment discrepancies, identify collection priorities and manage customer relationships</p><p>- Managing Accounts Receivable duties including collaborating with invoicing team to review and adjust invoices as needed, as well as processing and applying payments to the system based on client collection activities</p><p>- Liaising internally with project managers and operations team to understand project progress impact on customer collections</p><p>- Communicating with customers proactively with a solution driven approach as part of collection conversations</p><p>- Collaborating with accounting team and accounts receivable team on necessary reconciliations and to achieve team targets</p><p><br></p><p><br></p>
<p>Our client in Calgary is seeking a detail-oriented and motivated <strong>Collections Specialist </strong>with intermediate Excel skills to join their finance department on a contract basis. The ideal candidate will have a strong background in collections, excellent communication skills, and the ability to work in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Conduct collections activities, including contacting customers via phone and email to secure payment for outstanding invoices.</li><li>Maintain accurate records of all collections activities and customer interactions.</li><li>Negotiate payment plans and settlements with customers as needed.</li><li>Monitor accounts receivable aging reports and prioritize collection efforts accordingly.</li><li>Work closely with other departments, including sales and customer service, to resolve customer billing issues and disputes.</li><li>Provide regular updates on collection efforts to management and contribute to the development of collection strategies.</li><li>Assist with month-end closing activities and other ad hoc projects as needed.</li></ul>
<p>Our Mississauga client is looking for an AR/Collections Specialist to join their growing organization. In this role, you will be reporting directly to the Collections Manager, and working closely with rest of the accounts receivable and collections team as well as other internal and external stakeholders. You will be responsible for the following duties:</p><p><br></p><ul><li>Performing collection calls and managing the portfolio of customer accounts to investigate payment discrepancies, identify collection priorities and manage customer relationships.</li><li>Managing Accounts Receivable duties including collaborating with invoicing team to review and adjust invoices as needed, as well as processing and applying payments to the system based on client collection activities.</li><li>Liaising internally with project managers and operations team to understand project progress impact on customer collections.</li><li>Communicating with customers proactively with a solution driven approach as part of collection conversations.</li><li>Collaborating with accounting team and accounts receivable team on necessary reconciliations to achieve team targets</li></ul>
<p>Our client is seeking a detail-oriented<strong> Administrative Clerk</strong> for a contract role in <strong>Edmonton</strong>. This position is ideal for someone with strong organizational skills, a high level of accuracy, and the ability to manage multiple priorities in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Perform data entry and maintain accurate, confidential records</li><li>Use Excel and databases for tracking and analysis</li><li>Support scheduling, emails, and general office operations</li><li>Handle inbound calls with professionalism</li><li>Prepare documents using Microsoft Office</li><li>Collaborate with team members to meet deadlines</li></ul><p><br></p>
<p>Our Calgary-based client is seeking a contract <strong>Collections Specialist</strong> to support their accounting team during a busy period. This role involves collections, data entry, and some invoicing support.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review aging reports and send statements/emails</li><li>Make occasional collections calls</li><li>Data entry, including legal name cleanup in QuickBooks Online</li><li>Assist with manual invoicing and cross-trained tasks</li><li>Help clean up records from a recent acquisition</li><li>Ad-hoc duties as requested</li></ul>
<p>We are looking for a detail-oriented and dependable Receptionist to join our team on a contract basis for 1 day in New Westminster, British Columbia. In this role, you will be the first point of contact for visitors, ensuring a welcoming and organized environment. If you thrive in a collaborative setting and excel at multitasking, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Greet all visitors and clients in a friendly and attentive manner, ensuring a positive first impression.</p><p>• Answer and manage a multi-line phone system, directing calls to the appropriate departments.</p><p>• Handle incoming and outgoing mail, distributing it efficiently to the correct recipients.</p><p>• Maintain the cleanliness and organization of the front office and shared spaces.</p><p>• Coordinate and schedule appointments, ensuring accuracy and timeliness.</p><p>• Perform data entry tasks and update records with attention to detail.</p><p>• Assist with email correspondence, responding promptly and courteously to inquiries.</p><p>• Provide support to the team by organizing files and maintaining office supplies.</p><p>• Use Microsoft Office applications, including Word, Excel, and Outlook, to complete daily tasks.</p><p>• Collaborate with team members to support overall office operations.</p>
<p>Notre client est actuellement à la recherche d’un(e) Représentant(e) du service à la clientèle<strong> </strong> pour se joindre à son équipe sur site. Il s’agit d’une excellente opportunité pour un(e) professionnel(le) orienté(e) vers le service à la clientèle, doté(e) d’un esprit technique, souhaitant soutenir les utilisateurs finaux dans un environnement dynamique et collaboratif.</p><p>Les candidats ayant une expérience dans les secteurs financier, de l’assurance, des télécommunications ou de l’automobile seront considérés comme des atouts majeurs.</p><p><br></p><p><strong>Aperçu du poste</strong></p><p>Candidat(e) retenu(e) sera responsable d’aider les clients à résoudre les problèmes techniques liés aux produits et services, tout en maintenant un haut niveau de professionnalisme et de qualité de service. Ce rôle implique des interactions directes avec les clients par téléphone et courriel, ainsi que la coordination avec les équipes internes afin d’assurer une résolution rapide des demandes.</p><p><br></p><p><strong>Responsabilités principales</strong></p><ul><li>Répondre aux appels téléphoniques et aux courriels des clients de manière rapide et professionnelle</li><li>Évaluer les besoins des clients et proposer des solutions efficaces</li><li>Traiter et assurer le suivi des demandes de service</li><li>Coordonner avec les équipes internes, y compris les ventes et le personnel technique</li><li>Gérer les demandes de retour des clients et initier les retours aux fournisseurs</li><li>Suivre les billets de service pour garantir leur résolution et effectuer les escalades nécessaires</li></ul><p><br></p><p><br></p>
<p>Notre client recherche un coordonnateur de services.</p><p><br></p><p>🔧 P<strong>rincipales responsabilités</strong></p><ul><li>Accueillir, consigner et traiter les demandes de service (appels, courriels, formulaires web).</li><li>Organiser les interventions selon les priorités, la disponibilité des équipes et le niveau d’urgence.</li><li>Préparer et transmettre les bons de travail aux équipes de terrain.</li><li>Effectuer les suivis post-intervention (photos, rapports, facturation).</li><li>Contribuer à la préparation des soumissions pour travaux correctifs ou préventifs.</li><li>Passer les commandes de matériaux et d’équipements nécessaires et en assurer le suivi.</li><li>Veiller à la gestion des garanties et des contrats de service.</li><li>Maintenir les dossiers clients et l’historique des interventions toujours à jour.</li><li>Offrir un service à la clientèle professionnel, efficace et courtois.</li><li>Apporter un soutien administratif polyvalent au département selon les besoins.</li></ul>
<p>Vous êtes un(e) professionnel(le) de la vente axé(e) sur les résultats, avec une passion pour le développement de relations clients et une solide connaissance des produits d’assurance collective et de régimes de retraite ? Nous recherchons un(e) <strong>Représentant(e) des comptes</strong> pour rejoindre l’équipe en pleine croissance de notre client, dans le secteur des ventes d’assurance collective et de régimes de retraite.</p><p>Dans ce rôle, vous serez responsable de développer votre propre portefeuille, conclure de nouvelles affaires et proposer des solutions personnalisées adaptées aux besoins uniques de chaque client. Si vous excellez dans un environnement dynamique, orienté client, et que vous avez fait vos preuves dans la vente de services financiers, nous aimerions vous rencontrer !</p><p><br></p><p><strong>Responsabilités principales :</strong></p><ul><li>Identifier et poursuivre de nouvelles opportunités d’affaires dans les secteurs de l’assurance collective et des régimes de retraite</li><li>Comprendre les besoins des clients et proposer des solutions personnalisées</li><li>Rédiger et présenter des propositions convaincantes pour conclure de nouvelles ententes</li><li>Développer et entretenir des relations solides avec les décideurs, courtiers et partenaires</li><li>Se tenir informé(e) des tendances du marché, des changements réglementaires et des innovations produits</li><li>Gérer efficacement l’ensemble du processus de vente, de la prospection à la conclusion</li></ul><p><br></p><p><br></p><p><strong>Ce que nous offrons :</strong></p><ul><li>Salaire de base compétitif + <strong>commissions et primes liées à la performance</strong></li><li>Possibilités d’avancement et de développement professionnel</li><li>Environnement de travail dynamique et collaboratif</li><li><strong>Régime d’avantages sociaux complet</strong> – assurance santé, dentaire, et plans de retraite</li><li>Encadrement et outils pour favoriser votre réussite</li></ul><p><br></p>
