Call Centre Agent Onsite Jobs

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Collections Specialist

Mississauga, ON
onsite
Permanent
50000.00 - 60000.00 CAD / Yearly
Our client is seeking a customer-focused Collections Specialist to join their team. This role is responsible for managing a portfolio of B2B accounts, ensuring timely collection of outstanding receivables while maintaining positive customer relationships. The successful candidate will work closely with customers to resolve payment issues, investigate disputes, reconcile accounts, and navigate customer payment portals.Key Responsibilities<ul><li>Manage an assigned portfolio of B2B customer accounts and proactively follow up on outstanding invoices.</li><li>Contact customers by phone and email to secure payment commitments and resolve delinquent balances.</li><li>Investigate and resolve billing discrepancies, deductions, short payments, and account disputes.</li><li>Reconcile customer accounts and ensure account balances are accurate and up to date.</li><li>Maintain and update customer records, collection notes, and payment commitments.</li><li>Work with internal departments, including Sales, Customer Service, and Accounting, to resolve customer concerns and facilitate payment.</li><li>Utilize customer portals to submit invoices, review payment status, and resolve issues impacting collections.</li><li>Monitor aging reports and prioritize collection efforts accordingly.</li><li>Build strong relationships with customers while maintaining a professional and service-oriented approach.</li><li>Escalate high-risk accounts where appropriate and provide recommendations for next steps.</li></ul>
2026-11-02T14:28:42Z

Collections Specialist

Burnaby, BC
onsite
Temporary
22.00 - 25.00 CAD / Hourly
We are looking for a Collections Specialist to join our clients logistics organization in Burnaby, British Columbia on a Contract basis. This position focuses on business-to-business collections, helping maintain healthy accounts receivable by following up on outstanding invoices and keeping internal teams informed of account activity. The successful candidate will bring strong judgement, professionalism, and a proactive approach to managing customer payment conversations in a fast-paced environment. Responsibilities:• Manage collections activities for a portfolio of freight forwarding accounts, with a focus on recovering outstanding balances within agreed payment terms.• Review accounts receivable ageing reports to identify overdue items, prioritize follow-up efforts, and support timely cash collection.• Contact customers by phone and email to secure payment commitments, clarify outstanding balances, and document collection progress.• Work closely with commercial sales and operations teams to gather account updates and align on customer status and next steps.• Investigate and help resolve billing-related concerns that may delay payment, coordinating with the appropriate internal stakeholders as needed.• Provide regular status updates on delinquent accounts, payment trends, and collection activity to supervisors and cross-functional teams.• Use Oracle and Excel tools, including lookup functions and pivot tables, to track account performance and maintain accurate reporting.• Monitor customer behaviour and payment patterns to support effective collection strategies and escalation decisions.
2026-10-30T22:04:45Z

Collections

Maple Ridge, BC
onsite
Temporary
22.00 - 25.00 CAD / Hourly
We are looking for a detail-oriented Collections specialist to join a manufacturing organization in Maple Ridge, British Columbia on a contract basis. This in-office opportunity is suited to someone who can take ownership of overdue accounts, investigate account details, and maintain consistent follow-up with customers to support timely payment. The role works closely with the accounts receivable team and focuses on improving collection activity through organized outreach, practical problem-solving, and strong communication. Responsibilities: • Manage collection activities for overdue customer accounts and maintain regular follow-up to support timely payment. • Review aging reports to identify priority balances and concentrate efforts on long-outstanding receivables. • Investigate inactive or unclear accounts to determine the appropriate contact person and confirm account ownership. • Coordinate with the accounts receivable team to align on assigned regions, collection priorities, and performance targets. • Place effective reminder processes in motion through phone calls, email communication, and account follow-up schedules. • Record collection updates, customer interactions, and payment commitments accurately within internal systems. • Use Epicor and related tools to monitor account status, track activity, and support payment processing. • Escalate unresolved issues or high-risk delinquent accounts when further review or action is required.
2026-10-31T02:43:43Z

Collections Specialist

Scarborough, ON
onsite
Permanent
60000.00 - 73000.00 CAD / Yearly
Bilingual Credit & Collections Analyst Position Summary The Credit & Collections Analyst is responsible for managing customer accounts, reducing outstanding receivables, assessing credit risk, and supporting the organization's overall credit and collection objectives. This individual will work closely with customers and internal stakeholders to resolve payment issues, manage account risk, and maintain accurate account records. Key Responsibilities Credit & Collections Review customer accounts and identify delinquent balances requiring collection efforts. Contact customers regarding outstanding balances through phone calls, email correspondence, and other communication methods. Monitor assigned accounts and take appropriate action to reduce delinquency. Evaluate the creditworthiness of new and existing customers using credit reports, financial statements, payment history, and other available information. Recommend credit approvals, credit limit adjustments, account restrictions, or other risk mitigation measures. Review customer accounts and make decisions regarding order releases, credit holds, and account status based on established guidelines. Investigate account discrepancies, billing disputes, and customer concerns to facilitate timely resolution. Liaise with customers and third-party agencies as necessary to obtain or verify credit information. Maintain accurate customer records and document collection and credit activities. Prepare reports related to delinquent accounts, credit exposure, write-offs, and collection performance. Support the development and continuous improvement of credit and collection procedures. Achieve departmental performance targets and collection goals. Cross-Functional Collaboration Partner with sales, customer service, finance, and management teams to resolve payment issues and expedite collections. Work with accounting personnel to reconcile accounts and resolve payment discrepancies such as short payments, unapplied cash, chargebacks, and refunds. Maintain customer tax documentation and exemption records where applicable. Build and maintain positive detail oriented relationships with customers and internal stakeholders.
2026-10-07T21:34:09Z

Receptionist

Guelph, ON
onsite
Temporary
20.50 - 22.00 CAD / Hourly
We are looking for a detail-oriented Receptionist to support daily front-office operations in Ontario. This contract position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and creates a welcoming experience for employees, visitors, and clients. The successful candidate will manage reception duties, coordinate mail and document handling, and maintain confidentiality while balancing multiple priorities. Responsibilities:• Welcome visitors, employees, and clients in a courteous manner while ensuring the front desk reflects an organized and welcoming image.• Handle incoming calls through a multi-line phone system, respond to routine inquiries, and direct messages to the appropriate contacts promptly.• Oversee daily mailroom activities, including sorting regular mail, coordinating courier shipments, and processing priority packages and other deliveries.• Keep visitor and access records up to date by monitoring sign-in procedures and maintaining reception logbooks with accuracy.• Prepare, organize, and file office documents so records remain easy to retrieve and properly maintained.• Support administrative tasks such as data entry, photocopying, laminating, and assembling bound documents as needed.• Manage email correspondence and assist with routine office communication while protecting sensitive and confidential information at all times.• Provide flexible front-office support during a short-term coverage period, adapting quickly to changing priorities and operational needs.
2026-10-28T20:44:07Z

Receptionist

Concord, ON
onsite
Permanent
55000.00 - 60000.00 CAD / Yearly
We are looking for a detail-oriented and approachable Receptionist to support daily front desk operations in Ontario. This role is ideal for someone who enjoys creating a positive first impression, keeping the reception area organized, and assisting with a range of administrative tasks. The successful candidate will help ensure visitors, employees, and deliveries are handled efficiently while contributing to a smooth and welcoming office environment. Responsibilities: • Welcome visitors and direct them appropriately while providing courteous and attentive service at the front desk. • Respond to incoming questions in person, by phone, and through email, resolving routine matters and forwarding more complex concerns to the right team. • Oversee access to the office by following entry procedures and supporting badge coordination for staff and guests. • Keep the reception and common front office areas tidy, presentable, and ready for daily business activities. • Arrange meeting room bookings, support parking coordination, and help manage visitor logistics throughout the day. • Sort incoming mail, prepare outgoing packages, and coordinate courier pickups and deliveries. • Track office supply levels, place replenishment requests when needed, and help maintain orderly storage of materials. • Provide administrative assistance through data entry, document filing, and record organization to support office efficiency.
2026-10-20T13:58:45Z

6 results for Call Centre Agent Onsite jobs