4 results for Call Centre Agent Onsite jobs

Customer Service Representative

Thornhill, ON
remote
Contract / Temporary to Hire
17.1 - 19.8 CAD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Ontario on a contract basis, with the potential for permanent employment. This opportunity is ideal for someone who enjoys supporting customers, managing detailed administrative work, and helping teams address a high volume of outstanding claims-related activities. The initial term is three months, with the potential for extension and longer-term employment based on business needs and performance. Responsibilities: • Create and prepare claim-related documents, including customer letters, third-party correspondence, consent forms, and other supporting file materials. • Handle claim payments accurately, such as processing fees for appraisals, glass invoices, and official report requests. • Assist the Total Loss team by assembling and issuing proof of loss documentation to support timely settlements. • Obtain external records, including police and fire reports, to help advance claim reviews and investigations. • Send property damage claim files to legal counsel when requested and ensure records are forwarded correctly. • Receive, organize, and distribute incoming mail and correspondence to the appropriate parties in a timely manner. • Contact members by phone to gather first notice of loss details for claims submitted after hours or through online channels. • Respond to inbound calls as needed and direct customers to the appropriate department based on their inquiry. • Help manage fluctuating workloads and priorities in response to operational demand and claim backlogs.
2026-04-29T00:00:00Z

Customer Service Representative

Edmonton, AB
onsite
Temporary
0 - 0 CAD / Yearly
Our client is looking for a dedicated Customer Service Representative to join their team on a contract basis in Edmonton, Alberta. This role supports the delivery of efficient, accurate, and high-quality service to members, applicants, and the public. The ideal candidate is detail-oriented, adaptable, and customer-focused, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment.Responsibilities:<ul><li>Respond to inquiries on membership, registration, and services.</li><li>Escalate complex issues while maintaining ownership of resolution.</li><li>Assist with applications and online systems.</li><li>Review documentation for accuracy and compliance.</li><li>Process renewals and administrative updates.</li><li>Maintain accurate records in internal systems.</li><li>Prepare correspondence and reports.</li><li>Monitor queues and ensure timely responses.</li><li>Identify process improvements to enhance service.</li><li>Participate in team meetings and training.</li></ul>
2026-04-23T00:00:00Z

Customer Service Representative/Dispatcher

Calgary, AB
remote
Temporary
0 - 0 CAD / Yearly
Our client is seeking a detail-focused Customer Service Representative/Dispatcher to join their team on a contract basis in Calgary, Alberta. This role supports logistics operations by coordinating deliveries, maintaining system accuracy, and working with cross-functional teams to ensure smooth operations. The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.Responsibilities:<ul><li>Monitor and support dispatch and order management system (OMS) activity.</li><li>Resolve same-day delivery issues such as delays, missed deliveries, and route changes.</li><li>Coordinate with internal teams to resolve customer and operational issues.</li><li>Prepare and maintain contracts, service agreements, and related documentation.</li><li>Generate and maintain operational reports (billing, renewals, performance metrics).</li><li>Track contract milestones, expirations, and required follow-ups.</li><li>Support onboarding, customer launches, and quarterly business reviews (QBRs).</li></ul>
2026-04-29T00:00:00Z

Customer Service Manager

Mississauga, ON
onsite
Permanent
90000 - 100000 CAD / Yearly
We’re hiring an experienced Customer Service Manager to lead a team in a fast-paced B2B distribution environment. This role oversees daily service operations, system improvements (EDI, ERP, CRM), and drives efficiency across order management and customer communication.Responsibilities:<ul><li>Lead, coach, and support a team of Customer Service Representatives/ Order Desk </li><li>Oversee pricing checks, stock inquiries, order expediting, and issue resolution</li><li>Ensure high-quality service in a high-volume order environment</li><li>Improve EDI processes and enhance ERP workflows (Epicor Prophet 21 is an asset)</li><li>Strengthen CRM usage and partner with IT on system improvements</li><li>Collaborate with Operations, Sales, Purchasing, and IT on continuous improvement initiatives</li></ul>
2026-04-27T00:00:00Z