<p>We are looking for a Bilingual Customer Service Associate to join our clients team in Markham, Ontario. This long-term contract position involves working in a hybrid capacity, with the flexibility to attend the office at least twice a week. You will play a key role in supporting clients by providing top-notch customer service and managing inquiries related to lease or financing accounts.</p><p><br></p><p>Responsibilities:</p><p>• Respond to client inquiries via phone, providing accurate information about lease or financing accounts and resolving any account-related issues.</p><p>• Ensure all client personal details and insurance forms are accurately updated and securely maintained.</p><p>• Handle a high volume of inbound and outbound calls efficiently while maintaining professionalism.</p><p>• Collaborate with vendors, clients, and insurance agencies to address and resolve escalated issues.</p><p>• Build strong relationships with customers by going above and beyond to meet their needs.</p><p>• Maintain detailed and organized records of all client interactions in the call centre database.</p><p>• Use predefined communication guidelines to address a variety of customer concerns effectively.</p><p>• Analyze customer needs, clarify issues, and deliver tailored solutions or alternatives.</p><p>• Achieve qualitative and quantitative performance goals as part of a dynamic team.</p>
<p>We’re seeking a compassionate Customer Service Representative based in <strong>Edmonton</strong> to handle inbound calls from Albertans, assisting with government program applications and inquiries. This role requires strong communication, empathy, and adaptability to support clients navigating social services.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage high-volume inbound calls, providing accurate information.</li><li>Assist with government program applications (e.g., disability tax credits).</li><li>Address client concerns with patience and empathy.</li><li>Accurately document interactions in SharePoint.</li><li>Explain program details, answer FAQs, and guide application processes.</li><li>Maintain up-to-date knowledge of relevant programs and deadlines.</li><li>Ensure calls comply with organizational standards.</li><li>Collaborate with the team to resolve complex issues.</li></ul><p><br></p>
<p>Are you a recent graduate looking to kickstart your career in a dynamic and rewarding environment? If so, we have the ideal opportunity for you! We are seeking motivated and detail-oriented individuals to join our team as a <strong>Customer Support Specialist</strong>. This role is perfect for new grads who are eager to develop their skills, contribute to company success, and grow in a collaborative and professional setting. If you're ready to take the first step in building your career, we encourage you to apply.</p><p><strong>Job Responsibilities:</strong></p><p>As a <strong>Customer Support Specialist</strong>, you will:</p><ul><li>Serve as the first point of contact for customers, </li><li>Handle incoming customer and colleague requests via multiple communication channels, including email and telephone.</li><li>Resolve customer questions and confirm order details promptly and accurately.</li><li>Process orders and manage quotas effectively.</li><li>Provide support to the Sales Team, ensuring smooth operations.</li><li>Accurately maintain customer records and information.</li><li>Collaborate with other departments to share relevant information and enhance productivity.</li><li>Manage confidential data and information with integrity.</li><li>Participate in project-based activities aimed at improving department processes and strategies.</li><li>Meet daily KPI targets to ensure goals are achieved.</li><li>Assist with additional responsibilities as needed.</li></ul><p><br></p>
<p><strong>Office Assistant (with Growth Opportunity into Customer Service)</strong></p><p>Are you looking to start your career in a supportive and dynamic office environment, with a clear path to growth? We are seeking a detail-oriented and motivated <strong>Office Assistant</strong> to join our team. This role begins with providing clerical and administrative support to ensure smooth day-to-day operations, and will transition into a <strong>Customer Service Representative</strong> role as you gain experience and training.</p><p><strong>What You’ll Do</strong></p><p><strong>As an Office Assistant, you will:</strong></p><ul><li>Provide general clerical support including filing, scanning, and data entry.</li><li>Assist with order processing and documentation.</li><li>Support office staff with administrative tasks and special projects.</li><li>Answer and direct phone calls and emails as needed.</li></ul><p><strong>As you transition into Customer Service, you will:</strong></p><ul><li>Interact directly with customers to process orders, answer inquiries, and resolve concerns.</li><li>Enter orders and issue acknowledgements in a timely manner.</li><li>Provide pricing, delivery, and shipping information.</li><li>Communicate changes and updates to customers.</li><li>Assist with export documentation and international shipping requirements.</li><li>Maintain accurate customer records and open new accounts.</li><li>Collaborate with the Scheduler, Sales Manager, and Supply Chain team to ensure customer satisfaction.</li></ul>
<p>We’re seeking an experienced <strong>Customer Service Representative</strong> to support clients with employment and career development on a contract basis in Red Deer, Alberta. You'll work directly with clients to assess needs, provide job search guidance, and foster long-term employment success.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct client assessments and create employment strategies</li><li>Provide support with job search, paperwork, and program eligibility</li><li>Maintain accurate case files and documentation</li><li>Connect clients with employers and community resources</li><li>Support Métis clients with basic needs and employability</li><li>Use Microsoft Word, Outlook, and other tools for communication and records</li></ul><p><br></p>
We are looking for an organized and customer-focused Service Coordinator to join our team on a contract basis in Surrey, British Columbia. In this role, you will be the primary liaison between customers and field technicians, ensuring seamless communication and efficient service delivery. This position is ideal for someone who excels in scheduling, multitasking, and providing exceptional support to both clients and team members.<br><br>Responsibilities:<br>• Serve as the main point of contact for customers, providing updates on service work orders and addressing inquiries or issues with attention to detail.<br>• Coordinate and assign work orders to field technicians, ensuring tasks are completed on time and within budget.<br>• Maintain accurate and up-to-date service records, including timesheets, work orders, and compliance documentation.<br>• Develop and manage daily schedules for field technicians, adjusting priorities as needed to accommodate emergencies or high-priority tasks.<br>• Order and track necessary parts and equipment, collaborating with vendors to ensure timely delivery and cost efficiency.<br>• Monitor and ensure technician compliance with health, safety, and environmental procedures during daily check-ins and check-outs.<br>• Collaborate with subcontractors and other team members to resolve on-site challenges and ensure operational efficiency.<br>• Continuously review and improve scheduling, dispatch, and procurement processes to enhance service delivery.<br>• Support administrative tasks and share expertise with team members to foster collaboration and improve overall performance.
<p>Our client is looking for a Customer Success Specialist to join their team in Ottawa, Ontario. This is a long-term contract position where you will play a key role in delivering exceptional service and building strong relationships with our clients. If you are passionate about ensuring customer satisfaction and have a knack for problem-solving, we want to hear from you.</p><p><br></p><p><strong>This is a remote opportunity.</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Serve as the primary point of contact for customers, addressing inquiries and resolving issues in a timely and detail-oriented manner.</p><p>• Utilize customer relationship management (CRM) tools to track and manage client interactions effectively.</p><p>• Collaborate with internal teams to ensure seamless communication and delivery of services to clients.</p><p>• Handle billing-related inquiries, ensuring accuracy and providing clear explanations to customers.</p><p>• Assist in the setup and use of financial and operational software such as ADP and Epic, providing guidance as needed.</p><p>• Monitor and analyze customer feedback to identify areas for improvement and recommend solutions.</p><p>• Support sales initiatives by identifying opportunities for cross-selling or upselling services.</p><p>• Manage customer complaints, ensuring they are resolved to the satisfaction of all parties involved.</p><p>• Provide training and support to clients on the use of relevant software and tools.</p><p>• Maintain detailed records of customer interactions and follow up to ensure all concerns are addressed.</p>
<p>We are looking for a dedicated Billing and Collections Specialist to join our team in Waterloo, Ontario. In this role, you will oversee key aspects of accounts receivable, ensuring accurate billing, efficient collections, and seamless data management. This position offers an opportunity to contribute to process improvements while collaborating with cross-functional teams to maintain high standards of financial operations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Review and validate customer contract details and ensure accurate contract data migration into company database, covering both new agreements and renewals.</li><li>Manage contract updates in database, including billing modifications, and draft customer communications as required.</li><li>Process, track, and reconcile daily customer payments and deposits.</li><li>Collaborate with the Accounts Receivable associate to support collection efforts, striving to meet organizational goals while maintaining strong customer relationships.</li><li>Efficiently handle high-volume email correspondence via a shared inbox, ensuring effective prioritization.</li><li>Uphold compliance with internal documentation standards and requirements.</li><li>Perform regular reconciliations to maintain data accuracy between multiple softwares. Partner with Customer Service and Sales Operations teams to address any discrepancies.</li><li>Identify opportunities for process improvement within billing and collections functions and recommend enhancements.</li></ul>
We are looking for a detail-oriented and success-driven Receptionist to join our team on a contract basis in Markham, Ontario. In this role, you will act as the first point of contact for visitors and staff, ensuring smooth day-to-day operations. This is a short-term opportunity lasting 2-3 weeks, ideal for someone with a strong administrative background.<br><br>Responsibilities:<br>• Sort and distribute incoming and outgoing mail and packages, arranging for couriers as required.<br>• Facilitate the booking of boardrooms and meeting spaces upon staff requests.<br>• Manage the initial invoicing process before forwarding it through the appropriate system.<br>• Answer and manage a multi-line phone system, directing calls and taking messages as needed.<br>• Provide exceptional customer service to visitors and employees, addressing inquiries promptly.<br>• Maintain organized filing systems for easy access to records and documents.<br>• Coordinate and schedule appointments, ensuring all parties are informed of meeting details.<br>• Handle email correspondence efficiently, responding to and forwarding messages as required.<br>• Assist with general office duties to support administrative operations.
We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. This Contract-to-permanent position offers an exciting opportunity to support our claims department and provide exceptional service to our members. If you thrive in a fast-paced environment and enjoy multitasking, this role could be the perfect fit for you.<br><br>Responsibilities:<br>• Prepare a variety of claims-related documents, including letters to members, third-party reports, and consent forms for police report requests.<br>• Process financial transactions on claims files, such as payments for appraisal fees, glass claims, and police report fees.<br>• Assist the Total Loss team by preparing and sending Proof of Loss documents to facilitate claim resolution.<br>• Request official reports, including police and fire incident reports, to support claims investigations.<br>• Coordinate and dispatch property damage claim files to legal representatives when required.<br>• Organize, sort, and distribute incoming correspondence to ensure timely processing.<br>• Make outbound calls to members to collect First Notice of Loss details for new claims submitted after hours or online.<br>• Handle inbound calls as needed, ensuring callers are directed efficiently to the appropriate department or resource.
We are looking for a dedicated Customer Service Representative to join our team in Mississauga, Ontario. In this long-term contract position within the chemicals manufacturing industry, you will play a key role in ensuring seamless communication with customers and maintaining high standards of service. If you thrive in a dynamic environment and have a passion for delivering exceptional customer experiences, we encourage you to apply.<br><br>Responsibilities:<br>• Verify shipping, billing, pricing, and purchase order details to ensure accuracy.<br>• Accurately input special instructions, customer requests, and updates to customer codes or notes into the system.<br>• Maintain and update customer records with current pricing, new items, address changes, and delivery instructions.<br>• Provide support and timely communication to sales staff working in the field.<br>• Act as a key point of contact for both internal and external customers, addressing inquiries and resolving issues.<br>• Collaborate with the team on order intake and data entry tasks, assisting other Customer Service Representatives as needed.<br>• Conduct audits of purchase orders to confirm pricing, quantities, terms, and special instructions are correct.<br>• Document customer complaints and work towards prompt resolution.<br>• Process product returns following established procedures and timelines.<br>• Ensure compliance with company policies and regulatory standards in all customer service activities.
We are looking for a skilled and personable Receptionist to join our team on a short-term contract basis in Vancouver, British Columbia. In this role, you will be the first point of contact for visitors and callers, ensuring a welcoming and attentive experience. This position offers an opportunity to contribute to a dynamic office environment during a busy campaign season.<br><br>Responsibilities:<br>• Answer and direct incoming calls using a multi-line phone system, managing approximately 30+ calls per day.<br>• Provide a warm and attentive greeting to visitors and ensure they feel welcome.<br>• Organize and maintain filing systems for up to two hours daily.<br>• Coordinate courier services and handle incoming and outgoing mail efficiently.<br>• Assist with routine administrative tasks to support the team during the fundraising campaign season.<br>• Maintain a clean and organized reception area to uphold the company’s image built on years of experience.<br>• Manage scheduling and appointments to ensure smooth day-to-day operations.<br>• Collaborate with team members to address any immediate needs or inquiries.<br>• Uphold a business casual dress code and represent the company with a high level of professionalism.<br>• Adapt to the fast-paced environment during peak periods, such as holiday seasons.
<p>We are looking for a personable and detail-oriented Receptionist to join our team in Surrey, British Columbia. In this role, you will serve as the first point of contact for visitors, employees, and vendors, ensuring a welcoming and organized office environment. This is a long-term contract position, offering a mix of part-time hours depending on operational needs.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and employees warmly, ensuring they are directed to the appropriate areas or individuals.</p><p>• Handle incoming and outgoing mail, including managing internal data bags and maintaining accurate records of mail distribution.</p><p>• Coordinate office supply orders, catering services, and parking arrangements as needed.</p><p>• Manage multi-line phone systems, answering calls efficiently and directing them appropriately.</p><p>• Provide support for internal meetings, ensuring a well-prepared and detail-oriented environment.</p><p>• Process security passes and assist with any visitor or employee access requirements.</p><p>• Maintain a clean and organized reception area, contributing to a positive first impression for all guests.</p><p>• Take initiative in handling unexpected situations, ensuring issues are resolved promptly and professionally.</p><p>• Perform light administrative tasks, such as data entry, filing, and email correspondence.</p><p>• Collaborate with team members to support a flexible and hybrid working environment.</p>
We’re looking for an organized, adaptable, and resourceful Administrative Assistant to join our team and keep our operations running smoothly. If you’re the type of person who can juggle multiple tasks, anticipate needs before they arise, and keep calm under pressure—you might be exactly who we need. What You’ll Do: Provide day-to-day administrative support to the team and leadership. Manage calendars, schedule meetings, and coordinate travel arrangements. Prepare documents, reports, and presentations. Answer and direct calls, emails, and inquiries in a detail oriented manner. Maintain and organize electronic and paper filing systems. Assist with event planning, staff coordination, and office supply management. Support projects with data entry, research, and other administrative tasks.
<p>We are looking for an organized and approachable Receptionist to join our team in Beaverton, Ontario. This is a long-term contract position, ideal for someone who thrives in a dynamic and collaborative environment. The successful candidate will play a key role in ensuring smooth office operations while providing exceptional customer service.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors, ensuring a welcoming and detail-oriented front office presence.</p><p>• Manage incoming calls, handling 10-15 calls per hour on a multi-line phone system.</p><p>• Sort, distribute, and deliver mail efficiently to the appropriate departments.</p><p>• Perform basic clerical tasks such as photocopying, filing, and organizing documents.</p><p>• Collaborate closely with the administrative team to support office operations.</p><p>• Provide minor administrative support to team leads as needed.</p><p>• Maintain and update schedules, assisting with appointment coordination.</p><p>• Ensure the reception area remains tidy and organized at all times.</p>
<p>Notre client est actuellement à la recherche d’un(e) Représentant(e) du service à la clientèle<strong> </strong> pour se joindre à son équipe sur site. Il s’agit d’une excellente opportunité pour un(e) professionnel(le) orienté(e) vers le service à la clientèle, doté(e) d’un esprit technique, souhaitant soutenir les utilisateurs finaux dans un environnement dynamique et collaboratif.</p><p>Les candidats ayant une expérience dans les secteurs financier, de l’assurance, des télécommunications ou de l’automobile seront considérés comme des atouts majeurs.</p><p><br></p><p><strong>Aperçu du poste</strong></p><p>Candidat(e) retenu(e) sera responsable d’aider les clients à résoudre les problèmes techniques liés aux produits et services, tout en maintenant un haut niveau de professionnalisme et de qualité de service. Ce rôle implique des interactions directes avec les clients par téléphone et courriel, ainsi que la coordination avec les équipes internes afin d’assurer une résolution rapide des demandes.</p><p><br></p><p><strong>Responsabilités principales</strong></p><ul><li>Répondre aux appels téléphoniques et aux courriels des clients de manière rapide et professionnelle</li><li>Évaluer les besoins des clients et proposer des solutions efficaces</li><li>Traiter et assurer le suivi des demandes de service</li><li>Coordonner avec les équipes internes, y compris les ventes et le personnel technique</li><li>Gérer les demandes de retour des clients et initier les retours aux fournisseurs</li><li>Suivre les billets de service pour garantir leur résolution et effectuer les escalades nécessaires</li></ul><p><br></p><p><br></p>
We are looking for a Bilingual French Collections Specialist to join our team in North York, Ontario. In this Contract-to-Permanent position, you will play a key role in managing collections processes to ensure accurate billing and timely recovery of outstanding funds. This role offers an excellent opportunity to leverage your bilingual communication skills in a dynamic manufacturing environment.<br><br>Responsibilities:<br>• Conduct both inbound and outbound collections calls to recover overdue payments.<br>• Manage billing and reporting tasks, ensuring all activities are completed within established deadlines.<br>• Address vendor inquiries promptly and provide accurate information.<br>• Maintain and update customer files regularly to ensure all data remains accurate and current.<br>• Follow up on past-due accounts and document all interactions and outcomes in the system.<br>• Accurately record customer payments and ensure they are properly reflected in relevant reports.
<p>Notre client, une entreprise dans l'alimentaire, est à la recherche d'un adjoint au service à la clientèle pour rejoindre son équipe dynamique à Brossard. Dans ce rôle, vous jouerez un rôle essentiel en veillant à ce que les clients reçoivent un service exceptionnel tout en soutenant diverses tâches administratives. Si vous êtes organisé, bilingue et avez une passion pour offrir une expérience client remarquable, nous voulons vous rencontrer.</p><p><br></p><p>Responsabilités:</p><p>• Gérer efficacement la boîte courriel et répondre aux demandes des clients en temps opportun.</p><p>• Mettre à jour régulièrement la liste des enfants et assurer l'exactitude des informations.</p><p>• Imprimer divers rapports et étiquettes nécessaires à la production des repas.</p><p>• Offrir un service à la clientèle irréprochable en français et en anglais, en tout temps.</p><p>• Recevoir, traiter et gérer les commandes ainsi que les annulations des clients.</p><p>• Résoudre les plaintes des clients avec professionnalisme et en assurer un suivi rigoureux.</p><p>• Créer du contenu engageant pour les plateformes de médias sociaux et en assurer le suivi.</p><p>• Soutenir l'administration dans diverses tâches connexes, telles que la rédaction de lettres, l'entrée de données et l'envoi de menus.</p><p>• Participer activement à l'amélioration des processus administratifs et opérationnels.</p><p>• Collaborer avec l'équipe pour garantir une communication fluide et efficace.</p>
<p>Vous êtes passionné(e) par le service à la clientèle et aimez travailler dans un environnement chaleureux et collaboratif ? Notre client, une entreprise bien établie desservant les marchés du Québec et de Toronto, est à la recherche d’un(e) <strong>Représentant(e) du service à la clientèle</strong> pour rejoindre son équipe dynamique !</p><p><br></p><p><strong>Responsabilités principales :</strong></p><ul><li>Entrer avec précision environ 50 commandes clients par jour</li><li>Gérer les commandes du début à la fin</li><li>Communiquer avec les clients par courriel et par téléphone pour confirmer les détails, résoudre les problèmes et fournir des mises à jour</li><li>Collaborer avec les autres départements pour assurer un traitement efficace et rapide des commandes</li><li>Maintenir des dossiers précis et à jour dans le système</li></ul>
<p>Vous êtes un(e) professionnel(le) de la vente axé(e) sur les résultats, avec une passion pour le développement de relations clients et une solide connaissance des produits d’assurance collective et de régimes de retraite ? Nous recherchons un(e) <strong>Représentant(e) des comptes</strong> pour rejoindre l’équipe en pleine croissance de notre client, dans le secteur des ventes d’assurance collective et de régimes de retraite.</p><p>Dans ce rôle, vous serez responsable de développer votre propre portefeuille, conclure de nouvelles affaires et proposer des solutions personnalisées adaptées aux besoins uniques de chaque client. Si vous excellez dans un environnement dynamique, orienté client, et que vous avez fait vos preuves dans la vente de services financiers, nous aimerions vous rencontrer !</p><p><br></p><p><strong>Responsabilités principales :</strong></p><ul><li>Identifier et poursuivre de nouvelles opportunités d’affaires dans les secteurs de l’assurance collective et des régimes de retraite</li><li>Comprendre les besoins des clients et proposer des solutions personnalisées</li><li>Rédiger et présenter des propositions convaincantes pour conclure de nouvelles ententes</li><li>Développer et entretenir des relations solides avec les décideurs, courtiers et partenaires</li><li>Se tenir informé(e) des tendances du marché, des changements réglementaires et des innovations produits</li><li>Gérer efficacement l’ensemble du processus de vente, de la prospection à la conclusion</li></ul><p><br></p><p><br></p><p><strong>Ce que nous offrons :</strong></p><ul><li>Salaire de base compétitif + <strong>commissions et primes liées à la performance</strong></li><li>Possibilités d’avancement et de développement professionnel</li><li>Environnement de travail dynamique et collaboratif</li><li><strong>Régime d’avantages sociaux complet</strong> – assurance santé, dentaire, et plans de retraite</li><li>Encadrement et outils pour favoriser votre réussite</li></ul><p><br></p>
<p>Notre client recherche un représentant du service à la clientèle pour un contrat à Montréal. Ce rôle exige une personne organisée, axée sur les détails et capable de fournir un service exceptionnel aux clients. Vous jouerez un rôle clé dans l'accueil des invités et la gestion des processus administratifs pendant l'événement.</p><p><br></p><p>Responsabilités:</p><p>• Accueillir les invités et les clients de manière professionnelle et chaleureuse.</p><p>• Effectuer l'enregistrement des invités et imprimer leurs badges conformément aux procédures établies.</p><p>• Assurer la gestion des tâches administratives générales selon les besoins.</p><p>• Utiliser Microsoft Excel pour diverses tâches, y compris l'entrée de données.</p><p>• Saisir et vérifier les informations dans les bases de données pour maintenir leur exactitude.</p><p>• Coordonner les horaires et les rendez-vous en fonction des besoins de l'événement.</p><p>• Superviser les aspects logistiques pour garantir une expérience fluide pour les participants.</p><p>• Maintenir une correspondance par courriel efficace et professionnelle.</p><p>• Soutenir les activités de planification et de coordination des événements.</p><p>• Fournir une assistance ponctuelle à l'équipe selon les exigences de la journée.</p>
