<p>Nous recherchons un agent service à la clientèle pour rejoindre l'équipe de notre client à Montréal. Ce poste exige une personne dynamique et professionnelle, capable de répondre aux besoins des clients tout en assurant un excellent service. Vous serez responsable de gérer les interactions avec la clientèle et de contribuer à la satisfaction globale des clients.</p><p><br></p><p>Responsabilités:</p><p>• Répondre aux demandes des clients par courriel ou téléphone en fournissant des informations précises sur les produits et services.</p><p>• Traiter les soumissions et opportunités, en veillant à la gestion efficace des commandes.</p><p>• Faciliter les échanges entre les clients, les représentants de ventes, les techniciens et l'équipe de service à la clientèle pour garantir une communication fluide.</p><p>• Conseiller les clients sur les produits et fournir un support après-vente de haute qualité.</p><p>• Donner des formations en ligne aux clients pour optimiser leur utilisation du portail et résoudre les problèmes liés à l'application mobile Nee-Vo.</p><p>• Assurer le suivi des plaintes et veiller à la satisfaction des clients en respectant les délais de réponse.</p><p>• Apporter un soutien aux représentants des ventes dans les différentes régions couvertes.</p><p>• Effectuer diverses tâches administratives et connexes pour soutenir les opérations internes.</p>
<p>Robert Half is pleased to present an exceptional opportunity for a Senior Member Services Representative to join our North York client, a Benefits and Pensions Administration Service.</p><p><strong>Your Role</strong></p><p> As a Senior Member Services Representative, you will serve as an expert resource for members, resolving both routine and complex inquiries related to pension and benefits. You will also mentor junior staff and help shape the service delivery approach.</p><p><strong>Key Responsibilities</strong></p><ul><li>Deliver outstanding member service via phone, and email communication with empathy, accuracy, and efficiency.</li><li>Guide members through administrative processes such as enrollment, retirement applications, and plan education.</li><li>Prepare and issue member documentation, ensuring timely and accurate information.</li><li>Participate in member seminars, individual consultations, and union meetings.</li><li>Review member updates and documentation for accuracy; coordinate pension payment instructions with custodians.</li><li>Reconcile monthly and yearly pension payments in all forms.</li><li>Coach and support junior representatives to uphold service standards.</li><li>Identify and implement opportunities to enhance processes and member satisfaction.</li></ul><p><br></p>
<p>We are looking for an Client Care Coordinator to join our clients team in Surrey, British Columbia, on a long-term contract basis. This position requires someone who is detail-oriented, organized, and capable of managing client interactions while providing exceptional administrative support. You will play a key role in maintaining smooth office operations and contributing to the success of two clinic locations. (Must be able to commute to both sites on a varying schedule) </p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls and greet clients in a detail-oriented and welcoming manner.</p><p>• Manage complex billing processes, including government regulations, funding claims, and medical insurance billing.</p><p>• Schedule and confirm client appointments, ensuring accuracy and timeliness.</p><p>• Build and maintain strong relationships with clients to support business growth.</p><p>• Assist walk-in clients and provide excellent customer service.</p><p>• Maintain and organize physical files and handle paper-based administrative tasks.</p><p>• Support marketing efforts by managing call lists and campaigns.</p><p>• Coordinate service appointments and testing sessions for clients.</p><p>• Learn and adapt to internal systems and processes to ensure efficiency.</p>
We are looking for a detail-oriented Receptionist to join our team in Toronto, Ontario. In this long-term contract position, you will play a key role in ensuring smooth front-office operations and providing excellent administrative support. This role requires strong organizational skills and proficiency with various office tools to effectively manage daily tasks.<br><br>Responsibilities:<br>• Greet incoming visitors and clients with a friendly and attentive demeanor, ensuring a welcoming atmosphere.<br>• Answer and direct phone calls promptly, providing accurate information or routing calls to the appropriate department.<br>• Manage incoming and outgoing correspondence, including emails, letters, and packages.<br>• Perform data entry tasks with precision, ensuring accurate maintenance of records and databases.<br>• Utilize Microsoft Word and Microsoft Excel to create and update documents, spreadsheets, and reports.<br>• Maintain the reception area, ensuring it is clean, organized, and presentable at all times.<br>• Coordinate appointments and meetings, managing schedules effectively for team members.<br>• Assist with administrative tasks such as filing, photocopying, and scanning documents.<br>• Handle sensitive information with confidentiality and discretion.
We are looking for a detail-oriented and approachable Receptionist to join our team in Markham, Ontario on a contract basis. In this role, you will provide contract support with reception and administrative duties in a collaborative office environment. This position requires excellent organizational and communication skills, as well as the ability to ensure adherence to facility policies, including a nut-free environment.<br><br>Responsibilities:<br>• Welcome visitors with a friendly and detail-oriented demeanor, ensuring they sign in and follow facility protocols.<br>• Clearly communicate the nut-free policy of the facility to all visitors upon arrival.<br>• Manage incoming and outgoing mail, including sorting and distributing items efficiently.<br>• Maintain inventory and organization of office supplies, ensuring availability when needed.<br>• Coordinate lunch and catering orders for meetings, ensuring compliance with dietary policies.<br>• Keep boardrooms and common areas clean and organized, replenishing paper supplies as required.<br>• Conduct routine walkthroughs of the office and lunchroom to ensure cleanliness and presentability.<br>• Provide administrative support, such as data entry, email correspondence, and scheduling appointments.<br>• Monitor front desk access, ensuring security by keeping doors locked when necessary.<br>• Answer and direct calls using a multi-line phone system.
We are looking for an organized and personable Receptionist for a contract position in New Westminster, British Columbia. In this role, you will serve as the first point of contact for visitors and callers, ensuring smooth communication and efficient operations within the office. This is an excellent opportunity for someone who thrives in a dynamic environment and takes pride in delivering exceptional service.<br><br>Responsibilities:<br>• Welcome and assist visitors in a detail-oriented and friendly manner.<br>• Answer and manage calls using a multi-line phone system.<br>• Sort and distribute incoming mail promptly.<br>• Maintain the tidiness and organization of the office space.<br>• Schedule appointments and manage calendars efficiently.<br>• Handle email correspondence with accuracy and attention to detail.<br>• Perform data entry tasks to ensure records are up-to-date.<br>• Organize and file documents to maintain an accessible filing system.<br>• Coordinate with team members to support daily office operations.
We are looking for a dedicated and detail-oriented Bilingual Collections Specialist to join our team on a 12-month contract. Based in Markham, Ontario, this role is ideal for professionals with strong organizational skills and a passion for providing exceptional customer service. If you have experience in collections and are fluent in French, we encourage you to apply for this exciting opportunity in the automotive industry.<br><br>Responsibilities:<br>• Handle both inbound and outbound communications with customers to address inquiries and concerns effectively.<br>• Identify and assess potential financial losses, implementing strategies to mitigate risks.<br>• Oversee repossession processes, escalating cases as necessary when alternative methods have been exhausted.<br>• Prepare and dispatch necessary documentation to customers in a timely manner.<br>• Maintain accurate and up-to-date records of customer interactions and actions taken in the system.<br>• Collaborate with internal teams to ensure seamless management of customer accounts.<br>• Monitor payment processing and follow up on delinquent accounts to ensure compliance with company policies.<br>• Recommend actionable solutions to improve collection processes and achieve financial targets.<br>• Support the implementation of best practices for credit management and collections.<br>• Provide exceptional service while maintaining professionalism in challenging situations.
We are looking for a detail-oriented and welcoming Receptionist to join our team on a contract basis in Vancouver, British Columbia. In this role, you will be the first point of contact for visitors, ensuring a positive and organized experience. You will also handle various administrative tasks and support departments with clerical duties as needed. This is an in-person position with regular weekday hours from 8 AM to 5 PM.<br><br>Responsibilities:<br>• Welcome and assist guests, clients, and vendors upon arrival, ensuring they are directed to the appropriate person or meeting room.<br>• Perform administrative tasks such as filing, data entry, and handling incoming and outgoing mail.<br>• Coordinate meeting room bookings, ensuring rooms are prepared with necessary materials and equipment.<br>• Maintain a clean and organized reception area and ensure office supplies are adequately stocked.<br>• Provide general clerical support to various departments, including scheduling appointments and managing calendars.<br>• Answer incoming calls and direct them to the appropriate personnel or department.<br>• Assist with the preparation and distribution of documents and materials as required.<br>• Handle inquiries from visitors and staff courteously and with attention to detail.<br>• Use tools such as Gmail and Slack to communicate and manage tasks effectively.
We are looking for an experienced Collections Specialist to join our team in Mississauga, Ontario. In this long-term contract role, you will be responsible for managing full-cycle collections, ensuring accounts are up-to-date, and maintaining strong relationships with clients. This position offers an opportunity to utilize your expertise in accounts receivable and collections processes within the security industry.<br><br>Responsibilities:<br>• Manage full-cycle collections processes, including contacting clients and resolving payment issues.<br>• Handle accounts receivable tasks, ensuring timely payment of invoices and maintaining accurate records.<br>• Communicate with clients to address delinquent accounts and negotiate payment arrangements.<br>• Process payments efficiently and ensure proper documentation.<br>• Maintain and update account information in relevant systems.<br>• Address billing discrepancies and resolve issues to ensure client satisfaction.<br>• Conduct B2B collections to recover outstanding amounts from businesses.<br>• Monitor credit limits and payment terms to prevent overdue accounts.<br>• Provide excellent customer service while handling sensitive financial matters.<br>• Collaborate with internal teams to streamline collections processes and improve efficiency.
<p>We are looking for a detail-oriented and organized Receptionist to join our client on a contract basis in Toronto, Ontario. In this role, you will serve as the first point of contact for clients and visitors, ensuring exceptional customer service and efficient day-to-day administrative support. This position requires strong interpersonal skills and attention to detail, as you will be managing a variety of tasks in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Greet clients and visitors in a friendly and detail-oriented manner, ensuring a positive first impression.</p><p>• Manage a multi-line phone system by answering, screening, and directing calls appropriately.</p><p>• Handle email correspondence with accuracy and attention to detail.</p><p>• Schedule appointments and coordinate meeting arrangements as required.</p><p>• Maintain organized filing systems for both physical and digital records.</p><p>• Perform data entry tasks to ensure accurate and up-to-date information.</p><p>• Utilize Microsoft Office Suite, including Word, Excel, and Outlook, for various administrative tasks.</p><p>• Assist with SAP-related operations and ensure smooth workflow.</p><p>• Provide general support to the team, ensuring seamless office operations.</p><p>• Address inquiries promptly while maintaining high standards of customer service.</p>
<p>Vous êtes un professionnel de la vente axé sur les résultats, avec une passion pour le développement de relations clients et une solide connaissance des produits d’assurance collective et de régimes de retraite ? Nous recherchons un <strong>Représentant des comptes</strong> pour rejoindre l’équipe en pleine croissance de notre client, dans le secteur des ventes d’assurance collective et de régimes de retraite.</p><p>Dans ce rôle, vous serez responsable de développer votre propre portefeuille, conclure de nouvelles affaires et proposer des solutions personnalisées adaptées aux besoins uniques de chaque client. Si vous excellez dans un environnement dynamique, orienté client, et que vous avez fait vos preuves dans la vente de services financiers, nous aimerions vous rencontrer !</p><p><br></p><p><strong>Responsabilités principales :</strong></p><ul><li>Identifier et poursuivre de nouvelles opportunités d’affaires dans les secteurs de l’assurance collective et des régimes de retraite</li><li>Comprendre les besoins des clients et proposer des solutions personnalisées</li><li>Rédiger et présenter des propositions convaincantes pour conclure de nouvelles ententes</li><li>Développer et entretenir des relations solides avec les décideurs, courtiers et partenaires</li><li>Se tenir informé(e) des tendances du marché, des changements réglementaires et des innovations produits</li><li>Gérer efficacement l’ensemble du processus de vente, de la prospection à la conclusion</li></ul><p><strong>Ce que nous offrons :</strong></p><ul><li>Salaire de base compétitif + <strong>commissions et primes liées à la performance</strong></li><li>Possibilités d’avancement et de développement professionnel</li><li>Environnement de travail dynamique et collaboratif</li><li><strong>Régime d’avantages sociaux complet</strong> – assurance santé, dentaire, et plans de retraite</li><li>Encadrement et outils pour favoriser votre réussite</li></ul>
<p>Notre client, une entreprise dans le domaine de l'outillage, est à la recherche d'un représentant interne passionné par les relations avec les clients et les activités commerciales pour rejoindre leur équipe dynamique à Candiac. Ce rôle offre l'opportunité de contribuer activement à la croissance de l'entreprise en assurant une communication efficace avec les clients et en soutenant le processus de vente. Si vous avez une expérience en vente interne et directe, ainsi qu'une aptitude pour la négociation et la résolution de problèmes, nous aimerions vous rencontrer.</p><p><br></p><p>Responsabilités:</p><p>• Établir des relations solides avec les clients en répondant à leurs demandes par téléphone ou par courriel.</p><p>• Identifier les besoins des clients et proposer des solutions adaptées à leurs attentes.</p><p>• Préparer des devis et fournir des informations détaillées sur les produits et services.</p><p>• Collaborer avec les représentants externes et les gestionnaires de comptes pour soutenir la finalisation des contrats.</p><p>• Surveiller les comptes clients, effectuer des suivis sur les paiements et produire des rapports sur les ventes.</p><p>• Négocier les prix et les modalités tout en répondant aux objections ou aux préoccupations des clients.</p><p>• Résoudre efficacement les problèmes des clients pour garantir leur satisfaction et leur fidélité.</p><p>• Maintenir à jour les informations dans les outils de gestion comme Salesforce pour suivre les performances et générer des rapports.</p><p>• Participer à l'amélioration continue des processus de vente et des relations avec les clients.</p>
