4 results for Call Centre Agent Onsite jobs

North York, ON
onsite
Temporary
23.75 - 27.5 CAD / Hourly
We are looking for a Customer Service Representative to join a busy service team in North York, Ontario on a Long-term Contract basis. This position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and takes pride in delivering helpful support to customers. The successful candidate will manage a high volume of interactions while maintaining accurate records and ensuring each request is handled efficiently. Responsibilities: • Respond to incoming customer calls and emails with professionalism, providing clear information and timely support. • Handle service inquiries, resolve routine concerns, and escalate more complex issues to the appropriate team when needed. • Enter customer details, service updates, and order information accurately into internal systems and records. • Place outbound calls as required to follow up on requests, confirm details, or coordinate next steps with customers. • Process order-related information and ensure documentation is complete, current, and properly maintained. • Schedule appointments and update calendars based on customer needs and service availability. • Use Microsoft Excel and Microsoft Word to prepare, review, and maintain service-related documents and tracking information. • Support day-to-day call centre operations by managing multiple tasks efficiently while meeting service expectations.
2026-09-14T00:00:00Z

Thornhill, ON
remote
Contract / Temporary to Hire
18 - 18 CAD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Ontario on a contract basis. This opportunity begins as a 3-month assignment with the potential to extend, and it offers the possibility of a wage increase to $20/hour after one year. In this role, you will provide administrative and customer support related to claims activity, handle communications with members and external parties, and help keep documentation and incoming requests organized in a fast-paced environment. Key Responsibilities Payments<ul><li>Process claim-related payments submitted through the HCAI system.</li><li>Review payment information for accuracy and completeness.</li><li>Follow up with the appropriate handling adjuster when clarification or additional information is required.</li><li>Assist with resolving payment-related issues and ensuring requests are handled in a timely manner.</li></ul>
2026-09-10T00:00:00Z

Calgary, AB
onsite
Temporary
0 - 0 CAD / Yearly
Our client is looking for a dedicated Customer Service Representative to join their team in Calgary, Alberta. This role supports customers by providing timely, professional assistance, addressing inquiries, and helping resolve issues. The ideal candidate is a friendly, organized, and customer-focused communicator who can manage multiple priorities while delivering a positive service experience.Responsibilities:<ul><li>Conduct customer outreach to support sales and marketing initiatives.</li><li>Build positive customer relationships and strengthen satisfaction and loyalty.</li><li>Identify sales opportunities by assessing customer needs and follow-up opportunities.</li><li>Accurately update leads, accounts, and interactions in the CRM.</li><li>Share customer feedback, market insights, and competitor information.</li><li>Track calls, leads, and follow-up activities and report results.</li><li>Collaborate with sales and marketing teams on campaigns and customer programs.</li><li>Participate in training to stay current on products and outreach strategies.</li></ul>
2026-09-14T00:00:00Z

Edmonton, AB
onsite
Temporary
0 - 0 CAD / Yearly
Our client is looking for a dedicated Customer Service Representative to join their team in Edmonton, Alberta. This position offers an opportunity to provide meaningful client support while managing a variety of inquiries, applications, and administrative processes. The ideal candidate is a detail-oriented and service-focused professional who communicates clearly, manages high volumes of inquiries effectively, maintains accurate records, and guides clients through processes with care and professionalism.Responsibilities:<ul><li>Respond to calls, emails, and inquiries from members, applicants, and external contacts.</li><li>Assess and resolve routine requests, escalating complex issues as needed.</li><li>Assist clients with online applications, forms, and service processes.</li><li>Review documents for accuracy, completeness, and compliance with guidelines.</li><li>Maintain accurate client, membership, and service records in internal systems.</li><li>Prepare correspondence, service documents, and basic reports.</li><li>Monitor intake queues, track outstanding items, and flag urgent concerns.</li><li>Coordinate appointments and follow-up communications.</li><li>Support service improvements and participate in training and team discussions.</li></ul>
2026-09-11T00:00:00Z