<p>We are looking for a skilled Collections Specialist to manage accounts receivable and ensure timely payments within the construction and manufacturing industries. This position offers an opportunity to safeguard financial operations by resolving payment issues, negotiating settlements, and maintaining positive relationships with clients and partners. If you excel at problem-solving and enjoy working in a dynamic environment, this role is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Manage accounts receivable by reviewing aging reports and prioritizing collection efforts for overdue accounts.</p><p>• Negotiate payment plans and settlements in line with company policies and industry standards.</p><p>• Investigate and resolve invoice disputes, billing errors, and payment discrepancies through collaboration with internal teams.</p><p>• Maintain detailed documentation of all collection activities, including communications and payment commitments.</p><p>• Prepare and deliver regular reports to management regarding account statuses, collection outcomes, and unresolved issues.</p><p>• Ensure compliance with industry regulations, including credit policies and construction lien laws.</p><p>• Build and maintain strong relationships with internal departments and external clients to facilitate effective account management.</p><p>• Recommend accounts for escalation to legal action or third-party collections agencies when necessary.</p><p><br></p><p>This job posting is for a current vacancy with our client.</p><p>Our Specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster</p>
<p>Robert Half is partnering with a leading client in Toronto, Ontario to recruit a detail-oriented Collections Specialist. This role is a vital part of the organization’s finance team, responsible for ensuring timely payment collections, maintaining accurate financial records, and fostering strong client relationships. Candidates with a background in financial services and excellent organizational skills are encouraged to apply and make an impact in a dynamic work environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Proactively monitor and manage overdue client accounts to ensure prompt collections.</li><li>Communicate with clients to resolve payment disputes while maintaining positive relationships.</li><li>Utilize accounting systems to track accounts, process payments, and update financial records.</li><li>Conduct investigations into delinquent accounts with tools such as Accurint.</li><li>Collaborate with internal teams to improve collection procedures and optimize workflows.</li><li>Analyze credit risk and provide account management recommendations.</li><li>Ensure compliance with all company policies and industry regulations throughout the collections process.</li><li>Maintain thorough documentation regarding all collections communications and transactions.</li><li>Identify and implement opportunities for process improvement to increase efficiency.</li></ul><p><br></p>
We are looking for a detail-oriented Collections Specialist to join our manufacturing team in Aurora, Ontario. This long-term contract position involves managing receivables related to parts, services, and rentals while ensuring effective communication with customers and internal teams. The role also provides opportunities to contribute to broader operational functions within the service team.<br><br>Responsibilities:<br>• Develop and negotiate payment plans with customers requiring extended payment timelines.<br>• Establish and track collection targets on weekly, monthly, quarterly, and annual bases while preparing detailed status reports.<br>• Conduct credit checks on new customers and monitor existing accounts, proactively addressing overdue accounts to ensure smooth operations.<br>• Verify and resolve account discrepancies by communicating professionally with internal teams, external stakeholders, and third-party suppliers.<br>• Provide recommendations to improve invoicing accuracy based on customer feedback during the collection process.<br>• Assist Parts and Service Administrators with work order reviews, invoice preparation, payroll processing, and other administrative tasks as needed.<br>• Maintain accurate records of receivables and collections, ensuring compliance with company policies.<br>• Collaborate with the Director of Canadian Service on additional tasks and responsibilities as assigned.
We are looking for an experienced Collections Specialist to join our team in Milton, Ontario. In this long-term contract position, you will play a key role in managing accounts receivable and ensuring timely payments from clients. This opportunity is ideal for someone with strong organizational skills and a background in collections within the metal fabrication industry.<br><br>Responsibilities:<br>• Generate weekly aged accounts receivable reports for multiple regions and monitor outstanding balances.<br>• Communicate with clients regarding overdue payments and follow up on unresolved accounts.<br>• Create and distribute monthly reminder letters through the database system to ensure timely payment.<br>• Upload client invoices accurately using the designated portal.<br>• Process credit card transactions and maintain secure payment records.<br>• Address inquiries from clients and internal teams, investigating billing discrepancies and correcting errors.<br>• Maintain customer records by updating addresses, assigning language preferences, and verifying Class IDs.<br>• Assess payment trends to determine when to place or lift credit holds based on client payment behaviours.<br>• Prepare detailed aged accounts receivable analysis reports for management review.<br>• Utilize Dynamics GP and Microsoft Excel to manage financial data efficiently.
We are looking for a motivated Operations Associate to join our team in Markham, Ontario. In this role, you will perform a diverse range of tasks to support the operations department, ensuring efficiency and accuracy in every step. This position requires adaptability, attention to detail, and the ability to thrive in a fast-paced environment.<br><br>Responsibilities:<br>• Handle warehouse duties, including receiving, sorting, picking, packing, and shipping inventory.<br>• Process and monitor customer orders to ensure timely and accurate fulfillment.<br>• Perform administrative tasks related to customer service, such as data entry and tracking purchase orders.<br>• Coordinate inbound and outbound deliveries to meet operational deadlines.<br>• Manage inventory logistics and maintain detailed accuracy based on management directives.<br>• Collaborate with various departments to ensure smooth operations and high customer satisfaction.<br>• Comply with health and safety standards and company procedures.<br>• Participate in special projects and contribute to continuous improvement initiatives.<br>• Maintain effective communication with colleagues and supervisors to meet organizational goals.
<p>We are looking for an experienced Collections Supervisor to join our team in Markham, Ontario. In this role, you will oversee credit and collections operations, ensuring efficient processes and maintaining strong customer relationships. Your expertise will drive the success of our financial services and B2B collections activities.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and guide the credit and collections team to achieve performance targets.</p><p>• Oversee B2C collections processes, ensuring timely and accurate payments.</p><p>• Maintain and update customer accounts using CRM systems to track collections effectively.</p><p>• Develop and implement strategies to improve collection rates and reduce outstanding balances.</p><p>• Handle escalated customer accounts, resolving disputes and maintaining positive relationships.</p><p>• Monitor and analyze accounts receivable metrics to identify trends and areas for improvement.</p><p>• Collaborate with other departments to ensure seamless payment processing and customer satisfaction.</p><p>• Ensure compliance with company policies and industry regulations in all credit and collections activities.</p><p>• Provide training and support to team members, fostering a collaborative work environment.</p><p>• Prepare detailed reports on collections performance and present findings to management.</p>
We are looking for a dedicated and detail-oriented Bilingual Collections Specialist to join our team on a 12-month contract. Based in Markham, Ontario, this role is ideal for professionals with strong organizational skills and a passion for providing exceptional customer service. If you have experience in collections and are fluent in French, we encourage you to apply for this exciting opportunity in the automotive industry.<br><br>Responsibilities:<br>• Handle both inbound and outbound communications with customers to address inquiries and concerns effectively.<br>• Identify and assess potential financial losses, implementing strategies to mitigate risks.<br>• Oversee repossession processes, escalating cases as necessary when alternative methods have been exhausted.<br>• Prepare and dispatch necessary documentation to customers in a timely manner.<br>• Maintain accurate and up-to-date records of customer interactions and actions taken in the system.<br>• Collaborate with internal teams to ensure seamless management of customer accounts.<br>• Monitor payment processing and follow up on delinquent accounts to ensure compliance with company policies.<br>• Recommend actionable solutions to improve collection processes and achieve financial targets.<br>• Support the implementation of best practices for credit management and collections.<br>• Provide exceptional service while maintaining professionalism in challenging situations.
