<p>As a B2B Merchant Success Manager, you’ll be the key liaison between stakeholders, integration partners, and internal teams. Your goal is to ensure smooth onboarding, optimize performance, and deliver exceptional technical and operational support. This role integrates strong technical knowledge with exceptional client relationship management to deliver superior stakeholder experiences and long-term business success.</p><p><em>Core Responsibilities:</em></p><ul><li>Act as the primary contact for merchants, driving engagement and satisfaction</li><li>Oversee technical integrations (APIs, gateways, processes) and troubleshoot issues</li><li>Monitor transaction performance and provide actionable insights for improvement</li><li>Collaborate with cross-functional teams to resolve escalations and enhance stakeholder experience</li><li>Advocate for stakeholder needs internally and contribute to process and product improvements</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>Join a dynamic team shaping the future of financial technical solutions. You’ll work with cutting-edge PSP technology, global merchants, and a collaborative culture that values innovation and growth. What’s in it for you? Competitive salary, comprehensive benefits, and opportunities for professional development in a fast-growing technology environment. If you thrive on being an integral part of a team in a diverse environment, then submit your resume online today.</p>

<p><strong>WHAT WE’RE LOOKING FOR:</strong></p><p><strong>Top Skills & Qualifications:</strong></p><ul><li>3+ years in PSP, fintech, or payment gateway environments with experience in account management, B2B role or technical support</li><li>Strong understanding of finance payment flows (authorization, capture, settlement) and API integrations</li><li>Familiarity with tools like Jira, BI dashboards, and troubleshooting platforms</li><li>Knowledge of RESTful APIs, SDKs, Postman, JSON, and webhook integrations</li><li>Working experience in transaction data analysis, reconciliation, and payment operations</li><li>Exceptional interpersonal and communication skills, adept at building trust and driving successful engagement with diverse stakeholders</li><li>Proven ability to manage multiple projects and assignments, prioritize projects, set and meet deadlines in a fast-paced environment</li><li>Bachelor’s degree in business, computer science, finance, or related field</li><li>Experience with global financial payment methods, fraud prevention tools, and regulatory compliance are definitely an asset </li></ul><p>This position will remain open until a suitable candidate is selected. If you have the qualifications we are looking for, please submit your resume online today. Please reference # 05000-0013343611 on all communications. Robert Half would like to thank all applicants for their expressed interest, however, only those candidates identified for interview will be contacted. <em>The job you want is just an app away. Whether remote or on-site, search for a job you’ll love with the Robert Half app. Download on the App Store or get it on Google Play.</em></p><p> </p>

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/ca/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.</p> <p>Only job postings for jobs located in Quebec appear in French.</p> <p>© 2025 Robert Half. By clicking “Apply,” you’re agreeing to <a href="https://www.roberthalf.com/ca/en/terms">Robert Half’s Terms of Use</a>.</p>