Desktop Support Analyst in Calgary, AB

Desktop Support Analyst Job Description:

Successful candidates should be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Extensive experience with desktop hardware, software applications, operating systems and network connectivity is required. A bachelor’s degree in a computer-related field and three to five years of experience installing and supporting PC and laptop hardware and software are standard requirements, although some employers are willing to substitute work experience for formal education. Additional requirements may include professional certifications from entities such as HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator).

Typical Duties of a Desktop Support Analyst:

Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule Analyzing and making recommendations for hardware and software standardization Creating user accounts and managing access control based on company policies

Looking for a desktop support analyst or a desktop support analyst job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half is one of the premier technology staffing agencies.
Salary for Desktop Support Analyst in Calgary, AB
60871 - 79681
25th percentile
60871
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
70276
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
79681
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 111031 139508 170858 Business Continuity Analyst 99536 114428 129841 Help Desk Tier 3 67403 79943 88825 Help Desk Tier 2 63484 68970 72889 Help Desk Tier 1 49899 59826 66358 Applications Support Specialist 54340 65313 78898 Mobile Device Support Analyst 55385 63484 81771
Tell us about the position
Permanent Placement Contract Talent
Contact Information