Help Desk Tier 1 in Calgary, AB

Help Desk Tier 1 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported. Employer requirements depend on the help desk position level. Tier 1, an entry-level position, normally requires less than two years of work experience and may require a college diploma.

Typical Duties of a Help Desk Technician

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems Recognizing and escalating more difficult problems to Tier 2 support Logging call activity

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Salary for Help Desk Tier 1 in Calgary, AB
49899 - 66358
25th percentile
49899
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
59826
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
66358
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 111031 139508 170858 Business Continuity Analyst 99536 114428 129841 Help Desk Tier 3 67403 79943 88825 Help Desk Tier 2 63484 68970 72889 Desktop Support Analyst 60871 70276 79681 Applications Support Specialist 54340 65313 78898 Mobile Device Support Analyst 55385 63484 81771
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