Help Desk Tier 3 in Calgary, AB

Help Desk Tier 3 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.

In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported.

Employer requirements depend on the help desk position level.

Tier 3 positions often require four or more years of help desk experience, a bachelor’s degree in computer science or a related field, and/or professional certifications such as HDI’s Customer Service Representative or Support Center Analyst or the Microsoft Certified Systems Engineer (MCSE) designation.

Typical help desk tier 3 duties:

Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve

Analyzing and identifying trends in issue reporting and devising preventive solutions

Mentoring other help desk personnel on hardware and software problem analysis and resolution

Looking for a help desk tier 3 or a help desk tier 3 job?

Request candidates now and a specialized recruiter will typically contact you within one business day to discuss your staffing needs and help you hire a help desk tier 3.

Search help desk tier 3 openings and apply now or submit your resume to be considered for opportunities that match your experience.

Salary for Help Desk Tier 3 in Calgary, AB

70755 - 93280

Low

70755

The candidate is new to the role or has limited experience and is still developing core skills.

Mid

83740

The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.

High

93280

The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

Job title

Low

Mid

High

IT Operations Manager

113420

145220

173575

Help Desk Tier 2

65455

71020

75260

Help Desk Tier 1

53530

62540

69695

Desktop Support Analyst

62805

73140

82150

Applications Support Specialist

58035

70225

85065

Computer Technician

53265

64660

77380

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The salary benchmarks in the Canada Salary Guide From Robert Half are the result of a rigorous, multistep process designed to reflect projected market trends for 2027. They are based on actual compensation for professionals Robert Half has placed nationwide, along with third-party job posting data from Textkernel that we use for independent validation. Learn more about our methodology.