<p>Our client, a Microsoft-focused organization, is undergoing a Windows 11 rollout and is seeking a Bilingual Tier 2 Technical Support Analyst to join their team onsite in Calgary. This short-term contract will support a large-scale device migration and provide hands-on technical support to end users.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Provide Tier 2 support via chat, email, and in-person channels</p><p>• Assist with the rollout and manual migration of devices to Windows 11</p><p>• Wipe and reimage Lenovo machines in preparation for deployment</p><p>• Troubleshoot hardware/software issues across Windows 11, Office 365, and other enterprise tools</p><p>• Support user account management and permissions via Active Directory</p><p>• Manage and resolve tickets using Zendesk</p><p>• Collaborate with internal IT teams to ensure smooth transitions during the upgrade</p><p>• Deliver bilingual (English/French) technical support to end users</p>
<p><strong>About the Role</strong></p><p>Our Calgary-based client is looking for a Business Systems Analyst with strong Dynamics 365 Finance & Operations (DF& O) expertise to join their team onsite. This is a contract-to-hire opportunity with long-term growth potential as the company continues a large-scale digital transformation journey. They are seeking a professional who can bring both technical and functional knowledge, collaborate with external vendors, and support the day-to-day operations of their Finance & Operations platform.</p><p><br></p><p>If you are someone who thrives in dynamic environments, values teamwork, and wants to be part of a company that invests heavily in its people, this is an excellent opportunity.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Support and drive end-to-end D365 F& O implementations, partnering with external vendors and internal SMEs.</li><li>Act as the go-to analyst for Finance & Operations modules: Supply Chain, Core Finance, AP/GL, Operations, and Inventory.</li><li>Assist in migrating business units from GP to D365 F& O, ensuring functional configuration and business needs are met.</li><li>Oversee system updates, testing, scheduling, and LCS administration.</li><li>Provide day-to-day support for DF& O users, escalating issues as needed.</li><li>Collaborate closely with a team of 6–7 business systems analysts (CRM, Power BI, Developers, etc.).</li><li>Contribute to related projects, including the Dayforce HCM implementation.</li><li>Work with Microsoft Partners to build templates, ensure timelines are met, and gain exposure to best practices.</li></ul>
<p><strong>THE ROLE:</strong> </p><p>Our client is seeking a skilled and experienced IT Tier II Support Specialist to join their Calgary-based team. This position is ideal for a technically proficient professional who excels in troubleshooting, infrastructure support, and delivering high-quality service to end-users and internal stakeholders.</p><p>In this role, you will be responsible for resolving escalated technical issues, maintaining core IT systems, and contributing to the stability and efficiency of the organization’s technology environment. You will work closely with other IT teams to support infrastructure, cloud environments, and security tools, while also participating in ongoing projects and system upgrades.</p><p><strong>WHY THIS ROLE?</strong></p><p>This opportunity offers the chance to work in a dynamic and collaborative environment where your technical expertise will directly impact operational success. You’ll be part of a team that values proactive problem-solving, continuous improvement, and professional growth. The role provides a competitive salary along with a comprehensive benefits package, you’ll gain exposure to a broad range of technologies and the opportunity to contribute to meaningful IT initiatives, making it a rewarding opportunity for the right candidate.</p>
