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Customer Service Specialist in Montreal, QC

Customer Service Specialist Job Description

Customer service specialists in Canada are responsible for providing exceptional customer support by addressing inquiries, resolving issues, and enhancing customer satisfaction. They are the primary point of contact for customers and play a crucial role in building and maintaining positive customer relationships.

Typical customer service specialist duties:

Respond to customer inquiries through various channels (phone, email, chat). Provide information about products or services. Resolve customer issues and complaints efficiently. Identify and troubleshoot customer problems. Escalate complex issues to relevant departments. Promote products or services to customers.

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Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your customer service specialist staffing needs.
Salary for Customer Service Specialist in Montreal, QC
57375 - 62985
Low
57375
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
59670
The candidate has moderate experience in the role, meets most requirements or has equivalent transferrable skills, and may also have relevant certifications.
High
62985
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High Customer Service Manager 80325 88740 103785 Senior Customer Service Specialist 62220 69105 75735 Call Centre Manager 71910 82110 94350 Senior Call Centre Specialist 56355 62220 70890 Call Centre Specialist 46155 52275 57630

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Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.