Customer Service Specialist in Montreal, QC

Customer Service Specialist Job Description

Customer service specialists in Canada are responsible for providing exceptional customer support by addressing inquiries, resolving issues, and enhancing customer satisfaction. They are the primary point of contact for customers and play a crucial role in building and maintaining positive customer relationships.

Typical customer service specialist duties:

Respond to customer inquiries through various channels (phone, email, chat). Provide information about products or services. Resolve customer issues and complaints efficiently. Identify and troubleshoot customer problems. Escalate complex issues to relevant departments. Promote products or services to customers.

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Salary for Customer Service Specialist in Montreal, QC
52530 - 58650
25th percentile
52530
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
56355
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
58650
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 74970 84660 100470 Senior Customer Service Specialist 58140 63495 68850 Call Centre Manager 68595 78795 91035 Senior Call Centre Specialist 54060 59670 68595 Call Centre Specialist 43095 49725 56355

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