Call Centre Specialist in Montreal, QC

Call Centre Specialist Job Description

Call centre specialists in Canada provide customer support through inbound and outbound calls. They handle customer inquiries, resolve issues, and ensure customer satisfaction. This role requires excellent communication and problem-solving skills.

Typical call centre specialist duties:

Answer inbound calls from customers in a timely and professional manner.

Provide information about products or services.

Resolve customer inquiries and complaints.

Accurately record customer information and interactions in the CRM system.

Adhere to call centre quality standards and guidelines.

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Microsoft Excel

CRM

Microsoft Word

Spreadsheets

Microsoft Outlook

Customer Service

Answering Inbound Calls

Inbound Outbound Calls

Phone Presenc

Office Functions

Salary for Call Centre Specialist in Montreal, QC

43095 - 56355

25th percentile

43095

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

49725

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

56355

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

74970

84660

100470

Senior Customer Service Specialist

58140

63495

68850

Call Centre Manager

68595

78795

91035

Senior Call Centre Specialist

54060

59670

68595

Customer Service Specialist

52530

56355

58650

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