Call Centre Specialist in Montreal, QC

Call Centre Specialist Job Description

Call centre specialists in Canada provide customer support through inbound and outbound calls. They handle customer inquiries, resolve issues, and ensure customer satisfaction. This role requires excellent communication and problem-solving skills.

Typical call centre specialist duties:

Answer inbound calls from customers in a timely and professional manner. Provide information about products or services. Resolve customer inquiries and complaints. Accurately record customer information and interactions in the CRM system. Adhere to call centre quality standards and guidelines.

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Salary for Call Centre Specialist in Montreal, QC
43095 - 56355
25th percentile
43095
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
49725
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
56355
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 74970 84660 100470 Senior Customer Service Specialist 58140 63495 68850 Call Centre Manager 68595 78795 91035 Senior Call Centre Specialist 54060 59670 68595 Customer Service Specialist 52530 56355 58650

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