Search jobs now Find the right job type for you Explore how we help job seekers Contract talent Permanent talent Learn how we work with you Executive search Finance and Accounting Technology Marketing and Creative Legal Administrative and Customer Support Technology Risk, Audit and Compliance Finance and Accounting Digital, Marketing and Customer Experience Legal Operations Human Resources 2026 Salary Guide Demand for Skilled Talent Report Building Future-Forward Tech Teams Job Market Outlook Press Room Salary and hiring trends Adaptive working Competitive advantage Work/life balance Inclusion Browse jobs Find your next hire Our locations

Customer Service Manager in Montreal, QC

Customer Service Manager Job Description

The customer service manager is responsible for overseeing and improving customer service operations within an organization. This role involves leading a team of customer service representatives, developing customer service strategies, and ensuring customer satisfaction.

Typical customer service manager duties:

Recruits, hires, trains, and develops customer service representatives. Develops and implements customer service strategies and initiatives. Measures and analyzes customer satisfaction metrics. Implements new technologies and tools to enhance efficiency. Monitors customer service quality through quality assurance programs.

Looking for a customer service manager or a customer service manager job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your customer service manager staffing needs.
Salary for Customer Service Manager in Montreal, QC
80325 - 103785
Low
80325
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
88740
The candidate has moderate experience in the role, meets most requirements or has equivalent transferrable skills, and may also have relevant certifications.
High
103785
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High Senior Customer Service Specialist 62220 69105 75735 Customer Service Specialist 57375 59670 62985 Call Centre Manager 71910 82110 94350 Senior Call Centre Specialist 56355 62220 70890 Call Centre Specialist 46155 52275 57630

Explore more salaries

Learn what sets our data apart

Looking to hire? Start here.

Access the skilled permanent and contract talent you need—from support roles to C-suite—with precision matching powered by Robert Half recruiters leveraging their experience combined together with our industry-leading AI technology. Hire talent

More to explore

Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.