Customer Service Manager in Montreal, QC

Customer Service Manager Job Description

Hires, trains and manages members of a customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require a college diploma or Bachelor's degree or several years of relevant experience.

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ADP - Financial Services
About Time
Auditing
Avaya CMS
Billing Functions
CRM
Cash Activity
Cash Handling
Communication
Complaint Handling
Salary for Customer Service Manager in Montreal, QC
74970 - 100470
25th percentile
74970
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
84660
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
100470
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Senior Customer Service Specialist 58140 63495 68850 Call Centre Manager 68595 78795 91035 Senior Call Centre Specialist 54060 59670 68595 Call Centre Specialist 43095 49725 56355 Customer Service Specialist 52530 56355 58650

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