<table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p> </p><p>Established, Australian based Professional services firm who employ 300+ staff across multiple offices. </p><ul><li><strong>Full-time on-site role with impressive Sydney CBD offices. </strong></li><li>Small, close-knit team</li><li>In house subsidised café</li><li>Corporate gym membership</li></ul><p> </p><p><strong><span style="text-decoration: underline;">THE ROLE</span></strong></p><p> </p><p>IT Helpdesk role to provide technical support to 300 end users across Australia.</p><p>You will be working in a lean team and responsible for mainly in-person + some remote support to internal corporate users.</p><p>Ideal for a proactive junior candidate, looking to develop their technical skills in a collaborative, supportive and professional environment.</p><p> </p><p><strong>Key elements:</strong></p><ul><li>Be the first point of contact for desktop hardware and software issues for internal users.</li><li>Technical support M365, Active Directory, Outlook, Exchange, and Teams etc.</li><li>Technical support for AV equipment and video conferencing for meeting rooms. </li><li>Configure and support Laptops, Printers and other peripherals.</li><li>Troubleshoot connectivity issues across the corporate network.</li><li>Maintain and update documentation.</li><li>Assist with project work as needed.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">YOUR PROFILE</span></strong></p><p> </p><p>Suitable for an IT Support professional with core strengths being their customer service and communication skills, who is still expanding their knowledge in desktop hardware/software support. </p><p>The ability to work full time in office is needed.</p><p> </p><p><strong>Experience required:</strong></p><ul><li>Proven in-person Desktop Support experience across Microsoft technologies including M365 and Windows OS.</li><li>Troubleshooting experience across desktop hardware, software, AV, printers, network connectivity and telephony systems.</li><li>Humble and proactive individual who seeks to "master" all areas of support.</li><li>Personality/attitude: someone humble yet proactive with a keen interest in building a career in technical support.</li><li>Excellent customer service and communication skills for a corporate environment.</li><li><strong>Able to work onsite 5 days a week</strong></li></ul><p><strong> </strong></p><p><strong> </strong></p><p><strong>PLEASE NOTE:</strong></p><p><strong>This is a full-time permanent role located in CBD and is offering $70,000 - $80,000 + super - depending on experience. </strong></p><p><strong> </strong></p><p><strong><em>*Full permanent Australian working rights required to be considered for this position, and successful applicants will be contacted.</em></strong></p><p> </p><p><em>Reference Number: 06800-0013351461</em></p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>on-site <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YnJhbmRvbi53aWxraW5zLjgwOTAwLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">