<p>The Role: <br /> Our client is seeking an experienced Service Delivery Coordinator to join a dynamic, collaborative team supporting an established client base. This role is an exciting, customer-focused opportunity for an individual with strong leadership skills eager to contribute to the success of an IT service desk team and aid the success of its clients.</p><p><strong>Core Functions </strong></p><ol><li><strong>Client Outcomes</strong> - Own service delivery quality and SLA adherence for assigned clients.</li><li><strong>Coordinate and prioritize</strong> service desk team of L1-2 professionals towards client goals.</li><li><strong>Client Liaison</strong> - Act as the primary service contact for assigned clients, conducting regular service check-ins capturing feedback, issues and areas for improvement</li><li><strong>Client Support &amp; Facilitation (VIP Care)</strong> - Personally handle high-priority or VIP client requests requiring extra care, attention, and clear communication to protect relationships and service reputation. </li><li><strong>Team Leadership</strong> - Lead, coach, and support pod engineers to improve skills, accountability, and efficiency.</li><li><strong>Process Adherence</strong> - Ensure compliance with documented SOPs, checklists, and Service workflows.</li><li><strong>Issue Resolution</strong> - Escalate recurring blockers, resource constraints, and systemic issues to the Head of Service Ops.</li><li><strong>Continuous Improvement</strong> - Identify opportunities for automation, consistency, and client experience improvements; actively participate in the <strong>Service Leaders L10</strong> to align on improvements and share feedback. </li></ol><p><strong>About You:<br /> </strong>We are seeking someone who is ambitious, a strong communicator, with excellent customer service skills. This role is suited to someone passionate about providing customer-focused IT support and thriving in a fast-paced environment.</p><p><strong>Key Skills &amp; Experience:</strong></p><ul><li>4+ years of experience in a team coordination role</li><li>Experience with IT client engagement, customer service and relationship building</li><li>Excellent communication and interpersonal skills, with an ability to engage collaborative teams.</li><li>A proactive mindset with a willingness to upskill and adapt in a dynamic IT landscape.</li></ul><p><strong>Requirements:</strong></p><ul><li>Must be an Australian Citizen or Permanent Resident.</li><li>Availability to work on-site full-time in central Brisbane</li></ul><p>This is a fantastic opportunity to step into a career-building role within a supportive organisation. If this sounds like your next move, apply now!</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/dmFsZW50aW5lLmFrZW0uMjUxMzkuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">

Customer service, service desk, client management, leadership, team coordination, windows, relationship building, connectwise, SLA, CSAT, Escalations