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What is workforce planning? And why is it a December MUST?Ever wondered what is workforce planning? Discover the ins and outs of workforce planning – what it is, why it’s crucial and what the consequences could be if you neglect this piece of the planning puzzle.4 IT Support roles to hire over the December periodUnsure how to maintain essential IT operations during the December holiday period? Instead of wishing for a Christmas miracle, turn your focus to IT support roles. How to finish off a cover letterJoin us as we explore how to finish off a cover letter - from the dos and don’ts to the tried and tested templates that will empower you to take action and leave a lasting impression.How to counteract high staff turnover in leadership roles Two Robert Half senior execs explain how to counteract high staff turnover in leadership roles – and why Sam Altman and OpenAI may just provide some of the missing puzzle pieces. Is using AI considered cheating during a job search?If you’re a jobseeker, you might have considered using AI to build a cover letter, practice for interviews or respond to employer questions. But herein lies the dilemma for candidates – is using AI considered cheating? We’ll unpack the benefits, the drawbacks, the employer perspectives, and the future outlook of job searches in the age of AI.3 straightforward ways to avoid work overloadOverloaded with work? Use these tips to deal with work overload and live more stress-free.Why recruiting in December can give you a competitive edgeThe last month of the year is actually one of the best times to ramp up your search for talent - start recruiting in December.Why do you want to work in customer service?Not sure how to answer, "Why do you want to work in customer service?" Learn how to showcase your interests in a customer service career path with the right answers.4 reasons to start job hunting in DecemberFind out why December is a great time to start updating your CV and begin job hunting.10 customer service interview questions worth askingHiring managers can’t afford to pick just anyone. Here are ten customer service interview questions to help your company find the ones that best match your needs.