Product Support Specialist in Washington, DC

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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About Time
Active Directory
Computer Hardware
Customer Service
Customer Support
Database
Documentation
EO/IR systems
Laptop Hardware
Microsoft
Salary for Product Support Specialist in Washington, DC
66168 - 101413
25th percentile
66168
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
81130
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
101413
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Help Desk Support Manager 110723 136325 152618 Desktop Support Analyst 72818 88113 102078 Help Desk Tier 3 74148 89775 106068 Help Desk Tier 2 61180 74480 83458 Help Desk Tier 1 52203 63175 70490

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