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Product Support Specialist in Milwaukee, WI

Product Support Specialist job description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in Milwaukee, WI

52788 - 81370

Low
52788
The candidate is new to the role or has limited experience and is still developing core skills.
Mid
65148
The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.
High
81370
The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

 Job title Low Mid High IT Operations Manager 121798 150380 179993 IT Manager 113558 131840 151153 Help Desk Support Manager 87035 107120 121025 Help Desk Analyst 46350 65920 85233 Technology Trainer 72615 87550 102743 Desktop Support Analyst 57680 69525 81370 PC Technician 44548 53045 59998

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