Product Support Specialist in Atlanta, GA

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

Looking for a product support specialist or a product support specialist job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your product support specialist recruitment needs.
Salary for Product Support Specialist in Atlanta, GA
54019 - 83044
25th percentile
54019
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
66381
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
83044
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 126581 156144 185706 Cable/Computer Technician 45688 54556 61544 Help Desk Support Manager 90031 110994 124163 Desktop Support Analyst 59125 71488 83044 Help Desk Tier 3 63694 75788 87075 Help Desk Tier 2 49988 62888 70413 Help Desk Tier 1 43538 52675 58856
Tell us about the position
Permanent Placement Contract Talent
Contact information