NOC Technician in Kalamazoo, MI

Network Operations Center (NOC) Technician Job Description

Network operations center (NOC) technicians are responsible for monitoring a company’s network systems. They are around-the-clock first responders for troubleshooting routers, switches and phone platforms. They need strong understanding of IP and/or optical networks and are adaptable and flexible in dealing with a variety of people. Strong problem-solving, communication and customer service skills are essential. Must have previous experience in NOC, and technical experience with programming, operating systems including Linux, network monitoring and performance tools may be required. A bachelor’s degree in information systems, computer science, computer engineering or a related field is preferred.

Typical network operations center (NOC) technician duties:

Monitoring CPU performance, networks, servers and applicationsEfficiently and accurately managing any assigned trouble tickets and other projects to resolutionEscalating for higher-level support to Tier II, Tier III and managementMaintaining and repairing systems, such as server routing, firewalls, IP switching and remote access protocolsProviding accurate technical and customer service support and consistent customer communicationManaging coordination of vendor services, such as telecommunications and secure data storage

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AB Testing
Border Gateway Protocol (BGP)
Circuit Board
Cisco Routers
Cisco Technologies
Computer Hardware
Configuration Management
Documentation
EO/IR systems
IAN
Salary for NOC Technician in Kalamazoo, MI
46600 - 68800
25th percentile
46600
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
57200
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
68800
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Network/Cloud Architect 106400 132600 156800 Wireless Network Engineer 92600 112800 130800 Network/Cloud Manager 89200 111800 128600 Network/Cloud Engineer 85200 102200 119600 Network/Cloud Administrator 68200 83400 97800 Telecommunications Manager 73800 91800 106200 Telecommunications Specialist 52800 63800 75800
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