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NOC Technician in Birmingham, AL

Network Operations Center (NOC) Technician Job Description

Network operations center (NOC) technicians are responsible for monitoring a company’s network systems. They are around-the-clock first responders for troubleshooting routers, switches and phone platforms. They need strong understanding of IP and/or optical networks and are adaptable and flexible in dealing with a variety of people. Strong problem-solving, communication and customer service skills are essential. Must have previous experience in NOC, and technical experience with programming, operating systems including Linux, network monitoring and performance tools may be required. A bachelor’s degree in information systems, computer science, computer engineering or a related field is preferred.

Typical network operations center (NOC) technician duties:

Monitoring CPU performance, networks, servers and applicationsEfficiently and accurately managing any assigned trouble tickets and other projects to resolutionEscalating for higher-level support to Tier II, Tier III and managementMaintaining and repairing systems, such as server routing, firewalls, IP switching and remote access protocolsProviding accurate technical and customer service support and consistent customer communicationManaging coordination of vendor services, such as telecommunications and secure data storage

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Salary for NOC Technician in Birmingham, AL
59290 - 90895
Low
59290
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
74235
The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.
High
90895
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High Network/Cloud Architect 136465 168315 198205 Network/Cloud Manager 112455 141365 163415 Wireless Network Engineer 115640 140875 165130 Network/Cloud Engineer 107800 129360 151900 Cloud Computing Analyst 93100 115640 139895 Network/Cloud Administrator 86730 106085 123970 Systems Engineer 97755 119070 148470 IT Systems Analyst 85750 103145 126910 Systems Administrator 78645 96040 115640 Telecommunications Specialist 66640 80115 95305

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Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.