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Member Services/Enrollment Manager in Columbus, OH

Member Services/Enrollment Manager Job Description

Member services and enrollment managers guide individuals through the enrollment process and provide exceptional support to ensure a positive member experience. They serve as the primary point of contact for new and existing members, helping with plan selection, eligibility verification and issue resolution. This role is essential for maintaining accurate records, supporting compliance and delivering high-quality service.

Typical member services/enrollment manager duties:

Assist members with enrollment applications, eligibility verification and plan selectionRespond to inquiries via phone, email or chat regarding benefits, coverage and account statusProcess enrollment forms and update member information in internal systemsEnsure compliance with regulatory requirements and organizational policiesCollaborate with internal departments to resolve member issues and ensure timely follow-upsMaintain accurate documentation of member interactions and transactionsEducate members on available services, plan features and enrollment timelinesSupport outreach efforts to improve member engagement and retention

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Salary for Member Services/Enrollment Manager in Columbus, OH
60435 - 78540
Low
60435
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
68340
The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.
High
78540
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High Member Services/Enrollment Specialist 36975 42585 49215 Provider Relations Specialist 41310 45645 52785

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Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.