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IT Operations Manager in West Palm Beach, FL

IT Operations Manager job description

IT operations managers oversee all aspects, including staffing, of the day-to-day operations of the help desk and IT support. Candidates need extensive experience with supported software and hardware. The role also requires excellent interpersonal, business management and customer service skills. Employers typically seek a bachelor’s degree in information systems or a related discipline, with at least five years of operations and support experience plus three or more years in a management role. Candidates should also have knowledge of the TCP/IP protocol families and LAN/WAN technologies. Professional certifications, such as the Microsoft Certified Solutions Expert (MCSE) or HDI Support Center Manager (HDI-SCM), or experience with the Information Technology Infrastructure Library (ITIL), also are valued.

Typical IT operations manager duties: include:

Managing support service staff, including hiring, training, scheduling work assignments, and conducting evaluations Monitoring response times, evaluating user satisfaction levels, and making recommendations for improvement Evaluating and managing technical support systems hardware and software, and making recommendations regarding upgrades or changes Negotiating, writing, and reporting on internal and external service-level agreements

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Salary for IT Operations Manager in West Palm Beach, FL

124163 - 183488

Low
124163
The candidate is new to the role or has limited experience and is still developing core skills.
Mid
153300
The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.
High
183488
The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.
Projected salaries for related positions Job title Low Mid High IT Manager 115763 134400 154088 Help Desk Support Manager 88725 109200 123375 Help Desk Analyst 47250 67200 86888 Technology Trainer 74025 89250 104738 Desktop Support Analyst 58800 70875 82950 Product Support Specialist 53813 66413 82950 PC Technician 45413 54075 61163

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