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IT Operations Manager in Stamford, CT

IT Operations Manager Job Description

IT operations managers oversee all aspects, including staffing, of the day-to-day operations of the help desk and IT support. Candidates need extensive experience with supported software and hardware. The role also requires excellent interpersonal, business management and customer service skills. Employers typically seek a bachelor’s degree in information systems or a related discipline, with at least five years of operations and support experience plus three or more years in a management role. Candidates should also have knowledge of the TCP/IP protocol families and LAN/WAN technologies. Professional certifications, such as the Microsoft Certified Solutions Expert (MCSE) or HDI Support Center Manager (HDI-SCM), or experience with the Information Technology Infrastructure Library (ITIL), also are valued.

Typical IT operations manager duties: include:

Managing support service staff, including hiring, training, scheduling work assignments, and conducting evaluations Monitoring response times, evaluating user satisfaction levels, and making recommendations for improvement Evaluating and managing technical support systems hardware and software, and making recommendations regarding upgrades or changes Negotiating, writing, and reporting on internal and external service-level agreements

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Salary for IT Operations Manager in Stamford, CT
153075 - 224575
Low
153075
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
188825
The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.
High
224575
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High IT Manager 140400 163150 185900 Help Desk Support Manager 108875 134225 150150 Help Desk Tier 3 77675 92300 106275 Help Desk Tier 2 62075 77025 86775 Help Desk Tier 1 53300 64675 73450 Instructor/Trainer 91000 109525 128700 Desktop Support Analyst 72150 86775 101725 Product Support Specialist 65975 80925 101075 Cable/Computer Technician 55900 66625 75075

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Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.