IT Operations Manager in Pittsburgh, PA

IT Operations Manager Job Description

IT operations managers oversee all aspects, including staffing, of the day-to-day operations of the help desk and IT support. Candidates need extensive experience with supported software and hardware. The role also requires excellent interpersonal, business management and customer service skills. Employers typically seek a bachelor’s degree in information systems or a related discipline, with at least five years of operations and support experience plus three or more years in a management role. Candidates should also have knowledge of the TCP/IP protocol families and LAN/WAN technologies. Professional certifications, such as the Microsoft Certified Solutions Expert (MCSE) or HDI Support Center Manager (HDI-SCM), or experience with the Information Technology Infrastructure Library (ITIL), also are valued.

Typical IT operations manager duties include:

Managing support service staff, including hiring, training, scheduling work assignments, and conducting evaluations Monitoring response times, evaluating user satisfaction levels, and making recommendations for improvement Evaluating and managing technical support systems hardware and software, and making recommendations regarding upgrades or changes Negotiating, writing, and reporting on internal and external service-level agreements

Looking for an IT operations manager or an IT operations manager job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your IT operations manager recruitment needs.
Salary for IT Operations Manager in Pittsburgh, PA
113040 - 165840
25th percentile
113040
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
139440
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
165840
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Cable/Computer Technician 40800 48720 54960 Help Desk Support Manager 80400 99120 110880 Desktop Support Analyst 52800 63840 74160 Product Support Specialist 48240 59280 74160 Help Desk Tier 3 56880 67680 77760 Help Desk Tier 2 44640 56160 62880 Help Desk Tier 1 38880 47040 52560
Tell us about the position
Permanent Placement Contract Talent
Contact information