IT operations managers oversee all aspects, including staffing, of the day-to-day operations of the help desk and IT support. Candidates need extensive experience with supported software and hardware. The role also requires excellent interpersonal, business management and customer service skills. Employers typically seek a bachelor’s degree in information systems or a related discipline, with at least five years of operations and support experience plus three or more years in a management role. Candidates should also have knowledge of the TCP/IP protocol families and LAN/WAN technologies. Professional certifications, such as the Microsoft Certified Solutions Expert (MCSE) or HDI Support Center Manager (HDI-SCM), or experience with the Information Technology Infrastructure Library (ITIL), also are valued. Managing support service staff, including hiring, training, scheduling work assignments, and conducting evaluations Monitoring response times, evaluating user satisfaction levels, and making recommendations for improvement Evaluating and managing technical support systems hardware and software, and making recommendations regarding upgrades or changes Negotiating, writing, and reporting on internal and external service-level agreements Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your IT operations manager recruitment needs.
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Salary for IT Operations Manager
$116,500 - $171,000
25th percentile
$116,500
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
$143,750
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
$171,000
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Business Continuity Analyst $96,500 $116,750 $138,500 Systems Engineer $96,250 $117,250 $146,250 Systems Administrator $77,250 $94,500 $113,250 Hardware Analyst $66,750 $82,750 $99,500 Cable/Computer Technician $42,000 $50,000 $56,500
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