All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems they support. Employer requirements depend on the help desk position level. Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolveAnalyzing and identifying trends in issue reporting and devising preventive solutionsMentoring other help desk personnel on hardware and software problem analysis and resolution Search for Help Desk Tier 3 jobs in Sioux City, IA or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your help desk tier 3 recruitment needs in Sioux City.
Active Directory
Citrix Technologies
Computer Hardware
Configuration Management
Database
Deskside Support
Desktop Hardware
Documentation
EO/IR systems
Internet
Salary for Help Desk Tier 3 in Sioux City, IA
46830 - 66990
25th percentile
46830
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
56700
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
66990
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Help Desk Support Manager 69930 86100 96390 Desktop Support Analyst 45990 55650 64470 Help Desk Tier 2 38640 47040 52710 Help Desk Tier 1 32970 39900 44520 Product Support Specialist 41790 51240 64050
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