Help Desk Tier 2 in Phoenix, AZ

Help Desk Tier 2 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 2 positions typically require two to four years of work experience and may require either a bachelor’s degree or a two-year degree plus work experience in a help desk setting.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Phoenix, AZ
51150 - 72050
25th percentile
51150
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
64350
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
72050
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 129525 159775 190025 Cable/Computer Technician 46750 55825 62975 Help Desk Support Manager 92125 113575 127050 Desktop Support Analyst 60500 73150 84975 Product Support Specialist 55275 67925 84975 Help Desk Tier 3 65175 77550 89100 Help Desk Tier 1 44550 53900 60225
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