Search jobs now Find the right job type for you Explore how we help job seekers Contract talent Permanent talent Learn how we work with you Executive search Finance and Accounting Technology Marketing and Creative Legal Administrative and Customer Support Technology Risk, Audit and Compliance Finance and Accounting Digital, Marketing and Customer Experience Legal Operations Human Resources 2026 Salary Guide Demand for Skilled Talent Report Building Future-Forward Tech Teams Job Market Outlook Press Room Salary and hiring trends Adaptive working Competitive advantage Work/life balance Inclusion Browse jobs Find your next hire Our locations

Help Desk Tier 1 in Phoenix, AZ

Help Desk Tier 1 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 1 is an entry-level position. Professionals at this level typically have less than two years of work experience. The role often requires an associate degree or completion of coursework at a technical school.

Typical help desk tier 1 duties:

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems Recognizing and escalating more difficult problems to Tier 2 support Logging call activity

Looking for a help desk tier 1 or a help desk tier 1 job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your help desk tier 1 recruitment needs.
Salary for Help Desk Tier 1 in Phoenix, AZ
46330 - 63845
Low
46330
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
56218
The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.
High
63845
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High IT Operations Manager 133058 164133 195208 IT Manager 122040 141815 161590 Help Desk Support Manager 94638 116673 130515 Help Desk Tier 3 67518 80230 92378 Help Desk Tier 2 53958 66953 75428 Instructor/Trainer 79100 95203 111870 Desktop Support Analyst 62715 75428 88423 Product Support Specialist 57348 70343 87858 Cable/Computer Technician 48590 57913 65258

Explore more salaries

Learn what sets our data apart

Looking to hire? Start here.

Access the skilled permanent and contract talent you need—from support roles to C-suite—with precision matching powered by Robert Half recruiters leveraging their experience combined together with our industry-leading AI technology. Hire talent

More to explore

Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.