Help Desk Tier 2 in Columbus, OH

Help Desk Tier 2 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 2 positions typically require two to four years of work experience and may require either a bachelor’s degree or a two-year degree plus work experience in a help desk setting.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Columbus, OH
45570 - 64190
25th percentile
45570
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
57330
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
64190
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 115395 142345 169295 Cable/Computer Technician 41650 49735 56105 Help Desk Support Manager 82075 101185 113190 Desktop Support Analyst 53900 65170 75705 Product Support Specialist 49245 60515 75705 Help Desk Tier 3 58065 69090 79380 Help Desk Tier 1 39690 48020 53655
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