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Help Desk Support Manager in West Hartford, CT

Help Desk Support Manager Job Description

A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

Typical help desk support manager duties:

Coordinating the help desk team’s activities to ensure prompt and effective resolution of support ticketsTraining and mentoring junior staff membersImplementing help desk policies, procedures, and best practicesManaging relationships with vendors for software or hardware supportMonitoring and reporting on help desk performance metricsEvaluating and recommending new tools and technologies to improve support services

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Salary for Help Desk Support Manager in West Hartford, CT
94219 - 129938
25th percentile
94219
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
116156
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
129938
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 132469 163406 194344 Cable/Computer Technician 47813 57094 64406 Desktop Support Analyst 61875 74813 86906 Product Support Specialist 56531 69469 86906 Help Desk Tier 3 66656 79313 91125 Help Desk Tier 2 52313 65813 73688 Help Desk Tier 1 45563 55125 61594

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