Help Desk Support Manager in San Diego, CA

Help Desk Support Manager Job Description

A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

Typical help desk support manager duties:

Coordinating the help desk team’s activities to ensure prompt and effective resolution of support ticketsTraining and mentoring junior staff membersImplementing help desk policies, procedures, and best practicesManaging relationships with vendors for software or hardware supportMonitoring and reporting on help desk performance metricsEvaluating and recommending new tools and technologies to improve support services

Looking for a help desk support manager or a help desk support manager job in San Diego?

Search for Help Desk Support Manager jobs in San Diego, CA or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your help desk support manager staffing needs in San Diego.
Salary for Help Desk Support Manager in San Diego, CA
103013 - 142065
25th percentile
103013
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
126998
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
142065
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 144833 178658 212483 Cable/Computer Technician 52275 62423 70418 Desktop Support Analyst 67650 81795 95018 Product Support Specialist 61808 75953 95018 Help Desk Tier 3 72878 86715 99630 Help Desk Tier 2 57195 71955 80565 Help Desk Tier 1 49815 60270 67343
Tell us about the position
Permanent Placement Contract Talent
Contact information